Hotel - Sofitel Marrakech Palais Imperial
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Sofitel Hotel

Sofitel Marrakech Palais Imperial Hotel

Rue Harroun Errachid  Hivernage 
40000  MARRAKECH
MOROCCO

1,772 reviews
TripAdvisor Rating Based on 1,772 reviews
Best price guarantee
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From 2772.00 MAD Non member rate
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Select your dates 2772.00 MAD
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • 4 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Comfortably settle into your luxurious room or suite with views over the Atlas Mountains and pool, enjoy the Eastern refinement and Moorish luxury of your bathroom, and continue this exquisite dream curled up in the softness of the"MyBedTM" bed.

  • 183 rooms
  • 40 non-smoking rooms
  • 11 family rooms
  • 30 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Marrakech Palais Imperial

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,772 reviews

Miro X 2016/07/28
« Excellent services »

After my 3rd stay in Sofitel Palais Imperial they are excellent services in the hotel. From warmly welcome, quickly check in, excellent services during whole stay, helpfull personal (reception,concierge, restaurant, pool bar) untill quick check out. I recommend stay in this hotel.

W M 2016/04/15
« Super hotel with great service »

A calm Oasis in Marrakesh. Super service and great facilities - the gardens were a delight and there was loads to do for adults and families in the hotel grounds. The room was brilliant, large, clean, well appointed with a great balcony and view. The king sized bed was superb.

cadidevile 2016/02/28
« Great Hotel with lots to do but one major issue »

We stayed for 6 nights and had a great time as the hotel is in a great location and the onsite bars are great. The only issue we had for 4-5 of the nights is the noise from 8am to 11am. I think it may be the people cleaning the rooms but this did impact our sleep. We like to sleep in but we could not because of all the moving and at times shaking of the room. We thought one bad night | morning but it was a daily loud noise for over 3 hours. We were in a jr suite on the 5th floor. The hotel is great and the only reason I would think about it twice is the noise. Most of the staff is friendly and I can see the impact of the other reviews and how the hotel is trying to address them.

Dave G 2015/09/14
« Looking a bit tired »

I've not stayed in this hotel for a few years but must admit I was a little disappointed having looked forward to coming back. Staff were as you'd expect for a Sofitel but the rooms was looked old and dated and in general I didn't think the price was good value for money. Certainly better on offer in Marrakech these days

HotelGuest2014 2015/02/10
« outstanding location with the perfect touch! »

I stayed in this property twice so far, the perfect art de vivre in a sumptuous setting. I would highly recommend this hotel due to the amazing setting, a true Imperial Palace with an oasis of traquility, exceptional tailor made service, attention to detail, fine dining and nevertheless a peaceful sleep in a luxorious bed giving you the feeling of floating in the clouds. Hermes and Lanvin amneties, Yves Delorme bathrobes and impressive design. One of the best properties I have stayed in. I would like to thank the general manager, Mr. Benkirane for his impressive 'art de recevoir' and leadership in creating an experience truly magnifique! Dragos C

Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank for sharing with us your satsiafaction regarding your staty at the sofitel marrakech. Your satisfaction encourage us to do more, to encrease our effort in other to better serve your during yur next stay. Best regards Ahmed Benkirane Hotel Manager

Enrique S 2014/11/12
« A most convenient hotel »

It's a luxury hotel at affordable prices, in the ville nouvelle, which is a nice neighbourhood to stay, but within walking distance from djemaa el fna and the medina. Very few hotels fulfill all these conditions, that's why I have stayed here all the four times I've been to Marrakech

Dirk A 2014/11/10
« Price/quality more than ok »

People were very friendly but sometimes ther was a lack of efficiency in the morning (breakfast) and in the evening (drinks). Logistics could be better. Also it is no use to have a wellness if the first massage can be booked two days later at 20.00 in the evening. It is part of the offer but practically it is of no use.

Henrique B 2014/05/16
« Poor services »

Beautiful and big hotel, many rooms but few staff to attend the hosts....when I needed somenting, I had to say 3 or 4 times in order to have my request satisfied... The impression I had they simple did not pay attention what I was requesting....frustrated !!!

Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Mr Henrick Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Benkirane Hotel Manager

Mikko T 2014/04/30
« Not even close to 5 stars »

The property itself is relatively nice, especially the pool area. Elevators in the hotel are slow. We stayed in a junior suite facing the main entrance and it was spacious but a little worn out. Unfortunately the service at the hotel is horrible! You order a mojito and you get a pina colada. You order a burger and 40 mins later when you ask for it you are told that they forgot about it. Room service was ok but the food was cold when it arrived (burger, pizza and caesar salad). Being a platinum member with Accor, we didn't get any benefits. No upgrade, no newspaper delivered to the room, no gift, no late check-out before the very last moment..Also, Marrakech is pretty warm and all we got in our room was two small bottles of water per day. I hope to find an alternative hotel in Marrakech for my future stays. There's a Suite Novotel accross the street. Maybe it's better value for money?

Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear M.Mikko, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Benkirane, Hotel Manager

Christine A 2014/01/26
« discrespency in reservation »

after much discussion including there losing the original e mail confirmation of our visit we were given not the room we had confirmed .on the outeredge of a large hotel . Told it was peak tourist season 60%. Finally printed out another email and got an upgrade as a result. Lots of construction and noisy. The bellman concierge excellent.

janJan507 2013/11/09
« Dissapointment »

We booked a delux pool view room ( paid extra) in the Imperial Palace. The room allocated had a view of the main road. We were moved to the Lounge and Spa hotel. The rooms here are cheaper but we were not offered a refund. The room we eventually had was very tired and the décor shabby. The bathroom tiles were cracked and there was mould ( I took pictures). The sound system didn't work. We reported it but it was never fixed and no one even came to look at it ( it was just a missing connextion). Pity it used to be a great hotel- and the rooms are noisy as the staff do maintenance at night

KafalaMom 2013/07/08
« Beyond Expectations »

Having stayed at the Sofitel in Rabat on a number of occasions over the last year, I was expecting the same quality and service in Marrakech. But this hotel far exceeded my expectations! Other than some issues with room service (one order just never arrived, and the other order came all wrong - and the server had no intention to fix the problem), the service was great. The kids club was great! Pool is amazing. Food was good. Front desk and concierge service was fantastic. All of the recommended activities were excellent (camel ride in desert, Chez Ali show, medina tour, horse carriage tour). I highly recommend this hotel - my family had an excellent time!

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