Hotel address6-8 The Circuit
How to reach the hotelGPS :S 27° 24' 52.97'' E 153° 4' 58.39''
Contact the hotel
- Tel. (+61)7/31753100
- Fax. (+61)7/31753199
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Novotel Brisbane Airport - hotel reviews in Brisbane
Hotel code: 7330
Accorhotels.com customer reviews in partnership with TripAdvisor
22nd September 2013, A_Pen75, Melbourne, Australia
Overall the hotel is great, and the service is excellent. The only issue i had was with the taxi drivers from the airport. They really don't like the short fare.Food is good, rooms are well equipped, everything is clean and tidy.Service desk are well mannered and polite.
"Great Hotel for an overnight or a several day stop over"
17th September 2013, Guava_Guy58, Kihei, Hawaii, USA
We found the Novatel Airport Inn to be more than our expectations. A very convenient, clean hotel and the perfect over night on our way to Adelaide. If we would have had more time to explore, we would have been more than happy to stay here. Great staff, clean rooms, very comfortable beds and easy access.....shuttle takes only a couple of minutes to and from the airport.I would stay here again, and highly recommend this hotel.View management response »
Management responseDear Guava_Guy58,Thanks for posting your Tripadvisor review of our hotel.I hope you had nice visit over herefrom Hawaii. We appreciate your high recommendation of our hotel and am delighted to hear that you had such as great time stopover with us.Thank you again and I hope you have the chance to make it back to Brisbane some day. Best Regards,Alex PenklisGeneral Manager
15th September 2013, Jeremy4x, Gove, Australia
The location of the hotel is the big selling point for this building and is marketed as such. For business people passing through or commuting via air or land north of brisbane this is an ideal location. it has very expensive room rates and dosen't really cater for families. But it suited our needs for our recent stay.View management response »
Management responseDear Jeremy4x,Thanks for posting your review of our airport hotel. Our location is indeed fantastic for business travelers passing through Brisbane Airport, and I’m pleased we suited your needs. We do also cater for families and find that kids absolutely love of rooftop swimming pool. We look forward to your next visit. Best Regards,Alex PenklisGeneral Manager
"Novotel Brisbane Airport"
14th September 2013, xwords66, Auckland Region, New Zealand
Hotel handy to airport especially for early flights. Restaurant food top quality. Curtains in room had a lot of moth holes in them which were probably only visible when pulled during daylight hours.Accor hotel in Pacific Bay printed out instructions to get to Novotel Brisbane airport but road listed on instructions not anywhere to be seen (Boulevard Ave) and staff at hotel hadn't heard of it. Would be better to put "Take Skygate Exit" on instructions!!View management response »
Management responseDear xwords66,Thank you for taking the time to write and post your review on Tripadvisor. Great to see you enjoyed your dining experience in Catalina Restaurant. I’m terribly sorry to hear of the curtains and wish to apologise. Our Housekeeping Manager has been informed and will investigate all of our guest rooms. For the best driving instructions to our hotel we recommend calling our concierge team directly on 07 3175 3100. We hope you will have the chance to visit Brisbane again soon.Best Regards,Alex PenklisGeneral Manager
"Nice hotel close to airport"
11th September 2013, ghostsTravellers, travellers
My husband and I stayed here before flying out of Brisbane. It is very convenient to both domestic and international terminals. The service was very good from the moment we arrived, both in reception and later in the restaurant. Our pleasant room was on the 5th floor and had all we needed. Especially liked the fact that there was a proper shower and not one over a bath. We had a nice dinner in the restaurant with good and happy service.View management response »
Management responseDear ghostsTravellers,Thank you for taking the time to review your recent stay with us here at Novotel Brisbane Airport.It’s great to see that you and your husband had such a good time with us and received exceptional hospitality by our team. Your recommendation is greatly appreciated and we hope to have the opportunity to look after you again soon.Best Regards,Alex PenklisGeneral Manager
10th September 2013, ZedMan2013, Melbourne, Australia
Fortunate location to charge those rates... At those prices one would expect a non-rusty bin. Other than that, nice hotel and very efficient and polite staff, particularly the cleaning staff. The reception and concierge team would do well to adopt their warm and friendly disposition and lose the arrogance they seem to wear as a badge just because they have a suit on.View management response »
Management responseDear ZedMan2013,Thank you for taking the time to express your feedback from your recent stay at our hotel. I’m pleased to hear that you found our team to be friendly overall however very concerned to read of your comments regarding our reception and concierge team. We work hard to provide outstanding hospitality to all of our guests and it is very disappointing that we have not done so on this occasion. I would really appreciate the opportunity to discuss this further with you in person. If you have the time please call the hotel on 07 3175 3100 and ask to speak to me directly.I do hope we will have the opportunity to demonstrate our usual friendly service to you on a future visit. Best Regards,Alex PenklisGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.