Hotel - Novotel Bangka Hotel and Convention Centre
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Novotel Hotel

Hotel Novotel Bangka Hotel and Convention Centre

Jl Soekarno Hatta  Pangkalpinang  Kep Bangka Belitung 
33136 PANGKALPINANG
INDONESIA

170 reviews
TripAdvisor Rating Based on 170 reviews
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Hotel Novotel Bangka Hotel and Convention Centre

Mid-scale hotel for business or family trips

Novotel Bangka Hotel and Convention Centre is located in Pangkal Pinang, the largest city on Bangka island. The hotel boasts Indonesian elegance and can host all your events from weddings to meetings and exhibitions. An outdoor pool also awaits you. Choose from stylish rooms, suites or VIP executive lounges for a relaxing stay at Novotel.

Hotel extras
  • 18-hole pro golf course
  • 3000 m2 Convention Centre
  • Outdoor pool, fitness centre and spa
  • 8-minute drive to Depati Amir Airport
  • Asian and international cuisine at The Square
This hotel is PLANET 21 Platinum
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Outdoor unheated pool
  • Buffet Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • BANDARA DEPATI AMIR
  • Hotel open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Buffet Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Bangka Hotel and Convention Centre

Jl Soekarno Hatta
Pangkalpinang
Kep Bangka Belitung
33136
PANGKALPINANG
INDONESIA

Tel: (+62)717/436888
Fax: (+62)717/436889

Check-in from 15h00
Check out up to 12h00
Access and transport
  • BANDARA DEPATI AMIR At 0.2km / 0.12 miles  - Shuttle free

GPS : -2.156899, 106.130981

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • Suite
    Suite
  • Standard Room
    Standard Room
  • Superior Room
    Superior Room
  • Executive Room
    Executive Room
  • Executive Floor
    Executive Floor
  • 222 rooms
  • 74 non-smoking rooms
  • 38 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

YU Restaurant
Photo non contractuelle / Strictly non binding
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

YU Type of cuisine: Regional


Tantalize your taste buds with genuine quality delicacies from all over China at the Yu Restaurant. With high end ingredients prepared to perfection by celebrity chefs, it is definitely a delight for all food lovers

Find out more and book
THE SQUARE Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE SQUARE Type of cuisine: International


A culinary blend of Asian and International cuisines, The Square presents a true feast inspired by recipes from all over the world. Located on the first level of the Novotel Bangka, this restaurant is stylishly decorated with a pleasing ambience.

Find out more and book
See all our restaurants
KA RA OK E Bar
Photo non contractuelle / Strictly non binding

KA RA OK E


Treat you colleagues, family and friends to a night of endless classical tunes at the Ka Ra oKe. This hip Karaoke bar is a must for all music lovers. Snacks and fancy drinks available for consumption.

LE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LE BAR


Enjoy a selection of international beverages, cocktails and wines at Le Bar. This Lobby bar is a great place to relax and unwind with business associates or friends.

See all our bars
See all our restaurants and bars

Your meetings and events

Novotel Bangka Hotel and Convention Centre Meeting Room

Our meeting rooms


  • Number of meeting rooms: 10
  • Maximum size: 2,000 m2
  • Maximum capacity: 2,200
  • Maximum banquet capacity: 200

Our customer reviews for Novotel Bangka Hotel and Convention Centre

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 170 reviews

Martin W 2015/08/29
« Pleasant stay »

Booked 2 rooms and stayed for a night in this hotel. Check in was a bit fussy and, despite accor advantage plus membership card was presented during check in, the front office asked for identity card (which is normal) and deposit of Rp.2 millions (in which I think is a little too much as the rates that i have to pay for those rooms only around Rp.1.4 millions). Room and bathroom's size is perfect and clean. Bed is comfortable and lighting is also adequate. Overall, we enjoyed the stay at this hotel and look forward to staying again on our next visit. By then, hopefully the amount of deposit required will be more reasonable.

ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Bapak Martin W yang terhormat, Terimakasih atas komentar Anda di Tripadvisor mengenai kunjungan Anda di Novotel Bangka Hotel And Convention Centre. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Toat Edi Wijaya General Manager Novotel Bangka Hotel & Convention Centre

Arpaz 2014/07/04
« Nice Hotel @strategic location »

Novotel Pangkalpinang is very nice and beautiful hotel located very close to Airport and not far to the city center where we can enjoy the traditional culinar. What is more, there are view beaches that can be reached between 20 to 50 menutes from the hotel. The hotel stafs are very friendly and helpful in handling the guests. Also the hotel provide the buffet breakfast with very good variance.

ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Mr/Mrs. Arpaz, May I begin by thanking you for your review on TripAdvisor. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Novotel Bangka is renowned. All of us at Novotel Bangka would like to offer our sincere thanks for your delightful review. We are so happy you enjoyed your stay and look forward to welcoming you back again. Sincerely, Toat Edi Wijaya General Manager ACCOR Hospitalit

Sari E 2014/06/21
« A Must-stay Hotel in Bangka »

Good location, attentive and friendly staff, quick check-in and check-out, helpful front-desk officers, comfortable, spacious and clean bedrooms and bathrooms, great food and good interior design detailing in the rooms.

ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Mr/Mrs. SE1415, May I begin by thanking you for your review on TripAdvisor. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Novotel Bangka is renowned. All of us at Novotel Bangka would like to offer our sincere thanks for your delightful review. We are so happy you enjoyed your stay and look forward to welcoming you back again. Sincerely, Toat Edi Wijaya General Manager ACCOR Hospitalit

MiaMew 2014/05/12
« loyalty member was not acknowledge »

I stayed here with my family during easter break for 2 nights. We booked 3 rooms. I am a Le Accor platinum member, therefore my expectation was high on the service. I was disappointed. We arrived in the afternoon, and I went straight to the Le Accor priority check-in desk. I mentioned straight away that I am a platinum member and showed my membership card. We were given a sweet soft drink as a welcome drink. I booked two rooms on the executive floor and one on the normal floor. I asked if there's any upgrade available and she asked if I have any voucher for upgrade. The first time i ever heard the question staying at Accor hotels as Le Accor platinum member. So I told her as a platinum member, I am entitled for room upgrade subject to availability. She said that's no true and I need to provide a voucher, she also said as platinum member I only get a late check out. So i told her it's clearly stated in Accor website about the upgrade and to prove her wrong I tried to open accor website but the internet was slow. During this time, her manager came and took over, she told us she could upgrade the room on the normal floor to the executive floor because the hotel was quiet, but still no apology or VIP treatment. The room was quite nice, clean and comfortable, small in size. In the room, a fruit basket, cake and pastry awaited us. Bed was comfortable. However, the paint on the wall near the bed was already stripping off the side. The bathroom floor was not cleaned properly, as you could tell the dirt building up in between the tiles. The lounge on the executive floor was being renovated so the drinks service was given at the garuda lounge on the lobby. On the Novotel Bangka website, it clearly stated as a guest on the executive floor some of the benefits are complimentary All day tea, coffee and juices and Evening cocktail from 6 PM – 9 PM. So after 6 pm we went to the lounge as asked for cocktails, the waiter said only coffee, tea and juices were complimentary and not cocktails. I spoke to the manager at the desk about what stated on the website and her answer was, because we booked room only without breakfast thus we were not getting the complimentary cocktails. Her answer was not stated anywhere when i booked the room and on the novotel website, but I was too fed up to argue after a long day! Not all bad during our stay, the waiter and waitress at the garuda lounge were superb! super friendly with helpful suggestion on where to eat locally.

ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Mrs. MiaMew, May I begin by thanking you for your review on TripAdvisor Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Novotel Bangka Golf & Convention Center is renowned. It is with sincere regret that we note your dissatisfaction with our service and facilities. We have done the investigation and addressed the action accordingly. I can assure you that the necessary steps have been taken to avoid such inconvenience in the future. I would like to end by saying that it was a pleasure to serve you at Novotel Bangka and we hope to see you again soon where you can witness the improvements we have made. Sincerely, Toat Edi Wijaya General Manager ACCOR Hospitality

Grim_bees 2014/01/06
« Nice stay »

Breakfast was nice, room also good as usual. But the pillow a bit smelly, maybe because of raining a lot in Bangka lately. Room price is increased about 25% than June 2013 because of exchange rate is increased. Stayed for two days and will revisit if I have chance

ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Mr/Mrs. Grim_bees We very much appreciate your comments regarding your stay at the Novotel Bangka Golf & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edy Wijaya General Manager ACCOR Hospitality

Adhiegunadharma 2014/01/02
« Good Hotel with Inconsistency in Services‏ »

Spent big family holiday in Pangkal Pinang for 2 nights. The room rates was so good with all facilities and quality of room they had. Requested airport pick up for 18 persons, only IDR 100,000 nett but Complimentary with Novotel's schedule. 7 minutes driving to airport and free of traffic. Warm welcome by welcomer staff, and provided welcome drink to all. Check-in was very slow only 3 reception desks. asked room upgrade he refused it until i told him as a platinum member room upgrade was free, and again he called somebody to asked the benefit of platinum member. So sad the staff did not have good knowledge about benefits as loyalty member. lobby area was spacious and very well design, almost like 5stars hotel. Disappointed with bellboy on that time, asked to store all baggage in the concierge, he asked how many baggage, and while counting baggage he just left me and brought the other baggage from the other guests, not so polite. Got upgrade to superior room at level 10, no different with standard room. Just located in higher floor, free access to premier lounge which never open on my stay, free mini bar daily (4 can softdrink and 1 energy drink), and refreshment which was did not have it on my stay, so furious. Anyway all the room was very nice, clean, well maintained, amenities provided, variation of tv channel, were met the standard, and the most important i felt comfort. One silly thing happened when i found ashtray in my room whereas my room was non smoking room. Again, new houskeeping manager need to evaluate their division, minibar had not be restocked until i asked for it, and i found 2 tea cup was not be cleaned after make-up room. Internet connection was fast, but user name and password code too complicated, should be evaluate to make it more simple. Breakfast was good. Menu variation met my expectation. black pepper or mushroom chicken noodle very nice. Most delicious waffle and pancake in hotel i ever tried. Minus point, sausages out of stock in early morning, and the second day no sausages at all. Check out was disaster, staff (maybe new staff) was too slow to handle my check-out. He was too busy to count whether all cards have been returned or not than process the other thing for check-out. Until, he stopped counting the card and process my check-out. Total spent about 30 minutes for it. As my conclusion, to be fair that the hotel quality was excellent but the services given was very inconsistent.

ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Mr. Adhieguna We very much appreciate your comments regarding your stay at the Novotel Bangka Golf & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edy Wijaya General Manager ACCOR Hospitality

Rossyta D 2013/10/21
« Very Nice »

location is good, nice service, nice breakfast, room condition is great, overall its very nice.. got free foot massage, which is great.. quiet, homey ambience, near hypermart (10 minutes walk), thats all.

AnastasiaDamayanti, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Ms. Rossyta D, Thank you for choosing Novotel Bangka Golf & Convention Center as your preference stay in Bangka Belitung. We are delighted to deliver the best service for you. We very much appreciate your comments regarding your stay at the Novotel Bangka Golf & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Damayanti General Manager ACCOR Hospitality

sarifah2013 2013/09/13
« Experience of staying in Novotel Pangkal Pinang, Bangka. »

Breakfast was superb. Hotel staffs are friendly and helpful. Needs more trees, shrubs and green shades in the garden. Internet in the room was not user friendly. Needs more TV channels selection. Needs more public PC in the lobby.

AnastasiaDamayanti, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Ms. Sarifah, We very much appreciate your comments regarding your stay at the Novotel Bangka Golf & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we are aware that we need to improve our TV channel quality, your valuable comments will be and advantageous for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Damayanti General Manager ACCOR Hospitality

STFF90 2013/08/14
« Inflexible Service »

I would say Novotel Bangka is the most decent hotel in Pangkal Pinang. However, I was disappointed with the service rendered. Not that they are impolite, but they are inflexible. For instance, I stayed at level 5 (standard room) for the first night and level 10 (superior room) for the second & third night. My mother dislike the room in level 10 as it was a smoking room so, we requested to stay in our previous room on level 5. Surprisingly, we weren't allowed to "downgrade" ourselves? I am not asking for an upgrade... Also, we were entitled to food voucher on the first night but we did not utulize it so I have requested for an extension to the next day. Of course, it was not allowed. On top of that, I was entitled for minibar + laundry for my second & third night. I requested to exchange BOTH mini-bar + laundry to breakfast vouchers. And again, it was not allowed. Why so inflexible, Novotel Bangka? I work in a hotel in Singapore and I know how things are done. Perhaps Novotel Bangka policy is too rigid? I suggest to the management to review their policies and empowerment level to their front office executives. Breakfast wise - The F&B staff were too slow to replace some of the food and there is no food tags to indicate what they were. You expect all of us to know what you serve in the buffet line? Disappointed guest.

AnastasiaDamayanti, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Sir/Madame STFF90 in Singapore, Thank you for taking the time to tell us about your experience at the Novotel Bangka Golf & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anastasia Damayanti General Manager ACCOR Hospitality

Liana S 2013/07/19
« Nice hotel »

it is nice hotel with strategic location. room is very clean hotel. It is near the airport Located in the city. so it is so easy to have culiary trip. hotel is looks news. room is medium sizei like the room. The amienities is standard. I have ordered fried rice, it was quite expensive, but the taste is quite delicious. view is standard nothing special.

AnastasiaDamayanti, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review

Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Novotel Bangka Golf & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Damayanti General Manager ACCOR Hospitality

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