Hotel address220 Petchaburi Road
How to reach the hotelGPS :N 13° 44' 58.86'' E 100° 32' 26.12''
Contact the hotel
- Tel. (+66)2/1607100
- Fax. (+66)2/1607200
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Novotel Bangkok Platinum Pratunam - hotel reviews in Bangkok
Hotel code: 7272
Accorhotels.com customer reviews in partnership with TripAdvisor
"First stay at Novotel Bangkok Platinum"
16th September 2013, Trevor J, Melbourne, Australia
We have stayed in Bangkok many times and were very impressed by the Novotel Platinum. Great location, modern, clean rooms and a good restaurant and bar. We found the staff to be friendly, helpful and polite.Good fitness centre and pool.We would stay there again and would recommend it to our friends.View management response »
Management responseDear valued guest,Thank you for your feedback on Trip Advisor. I'm happy to read that you were pleased with the location, the room, restaurant/ bar and of course with the service of our team members. Thank you that you already decided to return to our hotel and that you recommend our hotel to your friends.Once again, thank you for being our valuable guest and we look forward to your return in the very near future.Best regards,Sascha KunzeExecutive Assistant ManagerNovotel Bangkok Platinum
13th September 2013, jasmondong, Singapore, Singapore
keep it up... the standard must be maintain...food also good and cleaned..staff services also excellentso far the best hotel i ever stay in BangkokWill recommend more friend , relative to stay at the hotelView management response »
Management responseDear valued guest,We are very pleased to know that you had an excellent stay with us and thank you for taking the time to share this experience with the rest of the TripAdvisor readers.What makes us really happy that you stated that Novotel Bangkok Platinum Pratunam is the best hotel you stayed and of course that the food and the service of our team where up to your expectations.Our team will definitely be delighted to read such a wonderful comments and will certainly motivate us into striving even harder for excellence!It would be our utmost pleasure to be of service to you again in the very near future.Sascha KunzeExecutive Assistant Manager Novotel Bangkok Platinum
"Modern , Clean, spacious"
10th September 2013, MikeXiamen, Xiamen
Very nice modern and clean Novotel. Located in the Platinum Mall, Its clean, spacious, they have a nice small pool, reasonable fitness center. Staff is helpful and polite. Only thing is the reception is at the 6th floor, but its not a real issue.View management response »
Management responseDear Valued Guest,Warm greetings and thank you for having chosen Novotel Bangkok Platinum Hotel as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.We are glad to know that you liked our location, the cleanliness of the room, the fitness center, the pool and the hospitality given by our whole team.Your kind comments have been shared with the entire team of Novotel Bangkok Platinum.We hope to have the pleasure of welcoming you back to our hotel in the near future.Sascha KunzeExecutive Assistant ManagerNovotel Bangkok Platinum
"Novotel Hotel - Certainly value for money for a pleasant stay!"
9th September 2013, superbb72, Singapore, Singapore
I checked into the hotel with 3 other friends during our short stay at Bangkok. We chose the hotel as it was right above Platinum Mall, a relatively new mall that we wanted to check out.As a Le Club Accor member, check-in to the hotel was prompt and fuss-free. We even had welcome drinks while waiting for the check-in confirmation. The only glitch in the otherwise friendly and fast service was that we were not given adjoining rooms though I had specifically requested during online booking. We were still given rooms on the same level, albeit each end, and also at the time of check-in, only one room was ready.Nonetheless, the rooms were airy, clean and spacious. Bedsheets were clean and housekeeping services were rather prompt. We had a pleasant stay there!Will recommend the hotel for its strategic location - right above Platinum Mall and within walking distance to Central World, Siam Paragon and good eating places in the vicinity via the skywalk.View management response »
Management responseDear valued guest,May I begin thanking you for your review on TripAdvisor and we would like to express our appreciation to you for your stay with us.We are most concerned with the satisfaction of our guests and your feedback is of great value to us.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, especially because of the location, the comfort given by the rooms and the service from our housekeeping team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.I am sorry that we could not provide you with adjoining rooms due to the high occupancy of the hotel. But I am happy to see that our team gave you rooms on the same floor.We thank you for your support and look forward to serving you again soon.Warmest Regards,Sascha KunzeExceutive Assistant ManagerNovotel Bangkok Platinum
31st August 2013, ViajeNa, Manila, Philippines
We will stay here again, and again, and again. I have stayed in 5 other hotels in bangkok but this is the best so far. The location is strategic for shopping and food lovers. Check-in was less than 5 minutes! The perks with Le Accor Club is worth the time and effort filling up the application form. It would have been perfect if they had a Tuk Tuk/shuttle service to the nearest BTS like in Vie hotel (Hotel to Siam Paragon). We were turned down several times by taxis because it was less than 1 Km to the nearest BTS. A little far to walk with a disabled elderly/wheelchair. Overall, the best place to stay for me and I will surely recommend to family and friends.
"Couldnt raved more"
30th August 2013, Timelesstune
From checking in, to making sure that we got the connecting rooms we requested for. The rooms was spacious and very clean with fresh smell. except that they could do with a little more lighting in the room.One of the rooms we had was handicap friendly which we all think was a fantastic idea. There's retractable stool in the shower and a handle bar near to the toilet bowl. definitely for the elder.the guys at the entrance, they're the bell boys i think that's what you called. everyone has a pleasant smile. they go the extra mile to care for you, making sure that you are safe when you board a taxi (because they will take down the plate number), provide you with umbrella, and got your luggage for you even before you alighted the taxi. I have nothing to complain about, for this hotel. my girls and i had an awesome holiday in BKK, partially thanks to the staffs in novotel. Especially the bell boys.
30th August 2013, Jeff1523, Singapore, Singapore
A fantastic hotel with wholesales centre (Platinum Fashion Mall) beside & main shopping area within walking distant. The room is nice, bed very comfortable & the toilet is fantastic.Highly recommended for Honeymooner & one who enjoy shopping.
28th August 2013, sisii_dom, Chongqing, China
Hotel is bazaar upstairs, shopping is very convenient. (on foot), moreover, only 2 minutes away from the central world shopping mall, Siam square is less than 10 minutes, from the airport city line and BTS station is 6 or 7 minutes. Around the hotel there are many roadside stalls selling all kinds of cheap things, in particular, the clothing wholesale market near the water gate (market) dress cheap and good. By the way, the front of the world as well as the green bicycle rental, now is during the commissioning, car rental don't money, as long as the joining fee of 100 baht.View management response »
Management responseDear valued guest,Warm greetings and thank you for having chosen Novotel Bangkok Platinum as the hotel of choice for your recent stay. We also thank you for having taken the time to share your feedback of your experience on TripAdvisor.As we are most concerned with the satisfaction of our guests and your feedback is of great value to us, we are delighted to read that you were pleased with the location and the facilities. Thank you for this and it will be my pleasure to pass on your comments to our team. Once again thank you and we look forward to welcome you back to Novotel Bangkok Platinum.Warm regards,Sascha KunzeExecutive Assistant ManagerNovotel Bangkok Platinum
"Unable to find rubbish chute in hotel premises"
28th August 2013, mahmooda71, Tg Pagar,Singapore
The hotel need to place a rubbish chute at least at every floors lift lobby.Check-out time not flexible even we booked a premier exercutive room.However the concierge staffs are friendly at level 6.For breakfast,should have more variety of foods example burger and sandwishes.View management response »
Management responseDear valued guest,Thank you for your stay and to leave your feedback related to your recent stay with us.Thank you for the praises on the concierge, who are delivering constantly great service for our guests. I will ensure this will be shared with the team.Your added comments on the rubbish chutes are appreciated. I will discuss this with our team. We regret that we were not able to extend your check out time as the hotel was fully booked for several days. Your suggestion on the variety of food during breakfast has been carefully noted by our food and beverage manager.We do hope to welcome you back to Novotel Bangkok Platinum Pratunam in the very near future.Sascha KunzeExecutive Assistant ManagerNovotel Bangkok Platinum
"great location for yr shopping!!!"
13th August 2013, dawntpc, Singapore, Singapore
Our main reason for this trip was shopping so obviously we stayed at NOVOTEL PLATINUM...located above the new platinum bldg & beside the old one.big malls were also nearby, walking distance around 150m away.local road side foodstalls are also located conveniently around the hotel, but try crossing the main road at yr own risk!!! this trip we managed to actually locate where the famous PRATUNUM MARKET was & the famous "wantan mee" stall that most s'poreans raved about.we stayed at the executive floor, chked in & out at the club floor. had our breakfast there for 3days although the food selection was very limited but much more variety at the lobby cafe, we were very satisfied with the peace & quiet at the club floor admiring the great view of the city & also the coffee!!!the only downside was whenever we returned bk to the hotel at anytime of the day, the room cardkey would "reject" us! there were 3 of us, so we had 3 room cardkeys...but they all failed! so we had to take the trouble to go down to reception or to the executive club floor to get the cards re-activated again & again & again.....very time consuming!!!overall, great stay with friends with excellent location!!!View management response »
Management responseDear Valued Guest,We thank you for having taken the time to share your views of your recent stay at Novotel Bangkok Platinum and are pleased to hear that you have not only enjoyed the location during your previous stay but also the facilities of the hotel. In regards to the room card key could you kindly write me an email with further details on this so I could investigate with my team (firstname.lastname@example.org). Your praise will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests.Thank you again for the great review and we look forward to welcoming you back to Novotel Bangkok Platinum in the near future.Warm regards,Sascha KunzeExecutive Assistant ManagerNovotel Bangkok Platinum
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