Mercure Letchworth Hall Hotel

"tranquil Letchworth"

17th April 2012, ArgentineTraveller10, LONDON UK

What a wonderful location set simply in the Hertfordshire countryside yet easy access to Letchworth garden City. Core of hotel is a quaint mid 17th century building that has been added to over the years, with many period features. but Rafeal the restaurant manager is a gem. Nothing is too much trouble for him and his team

Management responseDear Guest,Thank-you for your kind review and for the kind comments for Rafael. I have passed these on to Rafael. It is very pleasing to read you enjoyed the facilities at Letchworth Hall especially its tranquil setting on the outskirts of Letchworth Garden City. Thank-you once again, and we all look forward to welcoming you back to Letchworth Hall in the very near future.
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"Visit to Letchworth Hall Hotel"

24th February 2012, Winscombe, United Kingdom

Helpful, friendly staff. Lovely large lounge, but dining room was rather fragmented. Bedroom was quiet but adequate. Noisy heating systems! Very good bar meals, but main restaurant prices were excessive. Generally a very pleasant place to stay.

"Great Value Hotel"

20th February 2012

I booked over the internet on the Accor site and got a very good rate on an Executive Room. It was all very clean and well furnished. The food in the restaurant at both dinner and breakfast was very good. The staff were excellent.

"One night stay"

17th February 2012, Bristol, United Kingdom

W e had to change rooms immediately as a bathroom light wasn't working making it impossible to shave. The restaurant played loud pop music during both the evening meal and breakfast but staff turned it down when I requested it. We had had Sunday lunch there recently and enjoyed the experience so assumed that dinner would be better, but, unfortunately, it wasn't. Otherwise the whole experience was fine.

"Nice stay"

11th August 2011, Västerås

Our room was located in the old building but seemed to be renewed recently. The beds were very comfortable and the service was very good. The only thing I would change is the breakfast. As a Swede I don't usually have only jam on toast. I would like to have some ham, cheese, vegetables and other bread than just toast. The hotel also seem to arrange quite a lot of weddings which can make it a little bit noisy in the weekends but it depends on the location of your room. /Rickard SE

"Average Standard of hotel"

7th August 2011, southampton

Very slow checkin to hotel. no menu to be found in the room - receptionist had to print off a copy. Wifi access was very slow. Food was quite good however. Room was quite dated although the bathroom curtains and bed were modern.

"Glad we didnt pay full price."

8th July 2011, east yorkshire

my aunty had her 25th anniversary party here. as a result we had a reduction on the room of about £3.00. bringing the price down to £96.00. luckily tho i looked online and found the same room for £47.50 (this was a double and included breakfast) SO CHECK THIS WEBSITE (------------) BEFORE BOOKING DONT USE THE LETCHWORTH HALL OVER THE PHONE OR YOU WILL GET FLEECED.the service was reasonable apart from the breakfast-that was beyond a joke. it was like being back at school. there was a que of about 10 people waiting for food to come out as it was a buffet style help yourself. it doesnt take an einstein to work out that bringing out 8 rashers of (undercooked) bacon at a time is not going to reduce the que by much. i had a choice of dried out black pudding, cold toast and soggy mushrooms by the time i reached the counter. there was no tea or coffe on and neither did we get asked for any. there were no clean tables to sit at and neither did any of the staff clear any. a thoroughly disheartening breakfast experience. it was a good job we didnt pay full p[rice for the room or there would have been hell to pay.because i paid by card they took a swipe to the tune of £100 which i was informed wouldnt leave my bank account unless i paid for anything on a tab. i didnt. im still waiting for my £100 back. i stayed on the 2/7/11 it is now the 6/7/11.

Management responseDear Guest,Thank-you for your review. You have pointed out some key things which we must address with regards to breakfast. As with buffet stlye, we like to keep the cooked food fresh, therefore cook small quanities at the time, however, on this particular day, all the guests decided to come down at the end of breakfast creating this 'queue'. Tea/Coffe and toast is never on the buffet, hence there not being any there when you reached the counter, however this should have been served to your table.With regards to your room, we do operate special offers which are heavily discounted from our noram rates. Like any business, we reduce rates where we see fit and is certainly not as we are 'fleecing' people. I am delighted you were able to find a cheaper rate online to suit you.Again, thank-you for your comments, such feedback enables us to monitor and improve our business as necessary.
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"Lovely hotel"

5th July 2011, London

Great hotel and lovely location, however stay away from the bar food shocking prices compared to what you receive. Breakfast however was very nice and well woth the £14.95. The hotel executive room is very nice however i paid an additional £12.00 for an executive room and all that is different is it is bigger but all the facilties, bed size, bathroom are all the same. If space isn't a big thing for you i would stick with the usual room.

Management responseDear Guest,Thank-you for your comments and review and I am particulary pleased to hear you enjoyed your breakfast with us. In terms of our executive room offering, the rooms are quite a bit larger than the normal standard rooms with much more free space, comfy sofa's and arm chairs. With respect to the bar prices, thank-you for your comments. These comments allow us to monitor our operation to ensure we consistnely deliver in terms of price, quality and service.Again, thank-you for your comments and we look forward to welcoming you back to Letchworth Hall in the near future.
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"Problems at Letchworth Hall Hotel"

10th December 2010, Grimsby

First, there was a fault with the lighting in my room so I could not unpack my case etc and this was resolved within about 30 minutes but it gave a poor first impression. I was advised on arrrival that there was no hot water so I could not wash / shave after a long journey and this still had not been repaired when I wanted to take a shower the following morining and I had to wash / shave in cold water. This was not very nice given the bitterly cold weather due the snow and ice. The room was comforatble and the breakfast was good and the staff were helpful.