Hotel Mercure Thionville Centre Porte du Luxembourg 4 stars

Customer review rating (ALL Rating) 4.1/5 536 reviews

Hotel Mercure Thionville Centre Porte du Luxembourg - Image 1
Hotel Mercure Thionville Centre Porte du Luxembourg - Image 2
Hotel Mercure Thionville Centre Porte du Luxembourg - Image 3
Hotel Mercure Thionville Centre Porte du Luxembourg - Image 4

Description

Hotel extras

  • Thionville, at the crossroads of Europe and close to the Luxembourg border

  • 15 minutes from Cattenom Nuclear Power Plant

  • Opening of the new restaurant in 2024

  • TGV train station accessible on foot

  • Ideal location in the center of the city and on the banks of the River Moselle

Our accommodation(s)

Hotel location

Hotel Mercure Thionville Centre Porte du Luxembourg

2 Rue Georges Ditsch
57100 THIONVILLE
France

GPS:49.357222, 6.168249

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Start the day with a delicious buffet breakfast served in our brand-new dining room from 6:30 am. Fresh ingredients and a variety or hot and cold dishes await you. Or if you prefer, order a continental breakfast in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  536 reviews

TripAdvisor Rating  3.5/5  361 reviews

Good location but NO way a Mercure... IBIS standard

Customer review rating 3.5/5

P. Solo - Confirmed reviews ALL

All is simply old and shabby, even the entrance is like a IBIS Budget hotel. Good staff

2nd stay

Customer review rating 2.5/5

G. Couples - Confirmed reviews ALL

This was our second stay in that hotel (first one in December 23). At the time I booked the room, I asked for being in room 305 again. When we got to the hotel, the receptionist was aware of this request and gave us room 305, all good, thank you. What we did not like: - the safe was not working at all and displayed an 'ERR' error message. We could not put our stuff inside and had to keep it in our locked luggage. - there was jug of water from the previous occupant left in the fridge, and some water in the water kettle. A sugar bag was let open among the coffee and tea bags. Nobody wants to pay for a room which is not completely cleaned up and where material (safe) is not fully working. It looks like details but this did not give us the expected customer experience this time. Best regards Frederic G.

As always, we had a very good time.

Customer review rating 5.0/5

John F. Couples - Confirmed reviews ALL

The staff are wonderful: attentive, professional, helpful. The Leon Restaurant is lovely.

Dear, Thank you for providing this valuable feedback on your recent stay at Hotel Mercure . I am delighted that you enjoyed the location, and our friendly and professional service. We look forward to welcoming you back on your next visit to Thionville, Hospitably, Monica

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The check-in & out went. The room itself was ok from size but not clean. The basket was full, the bathroom not cleaned, seemed like just the towels were changed. The overall apearance of the room was old and was not really inviting to stay there for long.

Dear FLORIAN T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thionville Centre Porte du Luxembourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AvoiD!!!! Mercure Hotel Thionville City Centre.

TripAdvisor rating 1.0/5

Joseph C Business - TripAdvisor review

Worse hotel ever. Checked in on 06Nov23 Receptionist Nadege said hotel was full and my group x 19 clients can only have breakfast (next day) at 08:00. Any earlier times - restaurant if full. Bull Sh**t When we arrived at 8am Nobody around restaurant was not even ready. What a liar. One of the guest room had blackout. Hotel receptionist Anne - could not assist. Not even a torch light. Client had to go shower and pack in darkness. Very unhelpful hotel. Avoid at all effort. Do not stay!!!!! Or REGRETS!!!! Joseph

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Other web-users rate our hotel

  • 154 reviews 7/10 Location
  • 294 reviews 5.9/10 Room
  • 295 reviews 9.2/10 Service
  • 132 reviews 7.1/10 Breakfast
  • 93 reviews 5.7/10 Cleanliness
  • 62 reviews 3/10 Vibe
  • 40 reviews 1.7/10 Amenities

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