Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,515 reviews

Novotel Phuket Kamala Beach - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,515 reviews

TripAdvisor Rating  4.0/5  2,379 reviews

Certificate of excellence 2023

Superb hospitality, winning beachfront, facility renovation welcomed

Customer review rating 4.5/5

Evgenia Families - Confirmed reviews ALL

I've read a number of reviews before booking Novotel Kamala Beach, citing top-notch service, but a tiredness of the facilities. The main reason, why we chose this property was for its beachfront location in the quiet corner of Kamala Bay, and we were not disappointed. This is definitely a key advantage of the property. Following our stay, I do not disagree with other reviewers. Indeed, the hotel team is very attentive and helpful and, yes, the property looks like it would benefit from a renovation in the next few years. Other travellers also mentioned the breakfast selection, and I can confirm that more variety in the breakfast choices would be nice. It would also be useful to have a more robust kid's club program with more planned activities led by the hotel staff.

Dear Igor P., Thank you for your review. It was great to hear about the areas that you enjoyed & it was also good to have feedback about some areas that we need to work on. We have taken these comments on board & will be working on improving our performance. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Manager

Great position and lovely staff

Customer review rating 4.5/5

Sue F. Couples - Confirmed reviews ALL

10 days fab holiday

Dear Susan Elizabeth F., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. Thank you for your review. It was great to hear about the areas that you enjoyed & it was also good to have feedback about some areas that we need to work on. We have taken these comments on board & will be working on improving our performance. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Manager

Quiet and relaxing

Customer review rating 4.5/5

By Solo - Confirmed reviews ALL

I stayed here for a week and loved nearly everything about this hotel. The staff were all friendly and professional, the food was good, and my room's views from Building A were stunning.

Dear Elizabeth T., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Hotel Located at one of finest beaches

Customer review rating 4.0/5

Peter Families - Confirmed reviews ALL

It feels that all employees waitress male and female, receptionist, concierge, house keeping enjoy working at Novotel. This create around whole hotel a positive atmosfeer

Dear Yara Jacomina V., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Not worth it!

TripAdvisor rating 2.0/5

Valmarie A Couples - TripAdvisor review

From the minute we arrived we knew this was not what we considered a 4 star resort. A tiny open air reception area, very plain decor… felt cold and business-like instead of holiday vibes. The pool ( only one there) was warm but crowded. Since no sun chairs are allowed on the beach (at a BEACH resort???) it was almost impossible to find a lounger. Tried to get a cold beer at 3 pm after a day in +33 but the first 3 hotel bars we tried ( that were in ac and shade!) we were told they don’t open till 6! Again… this is supposed to be a beach resort! The swim-up pool bar was open but the “tropical “ drinks ( I had something yellow and my husband had an orange one but if you closed your eyes you couldn’t tell one from the other cause they both tasted just like sugared water with cheap booze) were about $10 US!! I stuck to beer after that. We ate ONCE in their restaurant and I can honestly say we’ve had WAY better Thai food in Canada, so disappointing. The rooms are decent enough and for the most part the staff is friendly but hard to find at times. All in all my advice is stay clear of this “resort”. We’ve travelled extensively and even our 3 star resort in Cuba had this one beat by miles.

Dear Valmarie A, Thank you for the taking the time to complete your review on recent stay with us. I am disappointed to hear that you didn’t enjoy your experience with us. I have shared your feedback with heads of our F&B team to review which will continue to improve in this area. I hope we will have an opportunity to welcome you back again and exceed your expectations in the future. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

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Other web-users rate our hotel

  • 838 reviews 8.4/10 Location
  • 1,067 reviews 6.7/10 Room
  • 1,098 reviews 8.2/10 Service
  • 20 reviews 5.9/10 WiFi
  • 605 reviews 9.1/10 Beach
  • 467 reviews 7.2/10 Breakfast
  • 378 reviews 5.1/10 Cleanliness
  • 374 reviews 6.1/10 Food

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