Mercure Hotel Duesseldorf Hafen
Volmerswerther Strasse 35
Volmerswerther Strasse 35
The 4-star Mercure Hotel Düsseldorf Hafen is located close to the Medienhafen harbor and is within easy reach of the old town and exhibition center. There are stops for the S-Bahn and tram in front of the hotel. All 160 rooms are air-conditioned and havefree WIFI, LCD TV, refrigerator, safe, coffee/tea-making facilities and a comfortable desk space. The hotel offers 3 function rooms for up to 150 people and 2 meeting suites. Guests can enjoy free use of the facilities at the neighboring sports club.
The Media Harbor is developing: a lively nightlife spot popular with creative types, luxury residential buildings are now springing up in the harbor. The State government is based nearby, with the State Parliament and ministries just a stone's throw away.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : 51.209030, 6.761480
At the 4-star Mercure Düsseldorf Hafen Hotel, you can choose between Standard, Superior and Privilege rooms, as well as 16 Maisonette Suites. All rooms have individually controlled air conditioning, a fridge and free Internet.For families, we recommend our Family rooms with three beds. All 133 rooms have free WIFI. One child aged up to 12 can sleep in your room free of charge. Pets are welcome (charge of EUR 8/night).
Enjoy the ample space offered by our especially quiet Superior Rooms overlooking the inner courtyard. The rooms feature a high-quality bed, LCD TV, fridge, air conditioning, functional desk space, free WIFI, mineral water and Senseo coffee machine.
In addition to a telephone and LCD TV with over 60 international channels, our Standard Rooms are equipped with a high-quality bed, a functional desk space with comfortable seating, a fridge, A/C, safe, coffee/tea making facilities and free WIFI.
Unique comfortable bed for optimum sleeping comfort! VIP bathroom including bathrobes, mineral water, Senseo coffee machine and free WIFI
The two-floor Maisonette Suites and Business Suites offer you maximum comfort! Separate living room and bedroom, seating area with couch, 2 LCD TVs, free WIFI and parking, mineral water, Senseo coffee machine plus a 15% discount in our restaurant.
Indulge in international cuisine at our Brasserie La Vie. In the summer, we offer an appetizing midweek buffet on the terrace, perfect for a delicious BBQ in fine weather.
The bar at the Mercure Hotel Düsseldorf Hafen is air conditioned and has Wi-Fi access. From 11am onward you can enjoy the day and the atmosphere of our hotel with a hot or cold drink ? here in the bar or on the beautiful terrace.
Reviews collected from customers who booked on AccorHotels.com
The rooms are quite good. The front office teams need to learn more about the Accor rules. As a member I was not provided the privileges directly and had to remind them separately (though booking had my accor details) then the staff decided that i have to pay for brekfast separately though it was already included in the billng.
Hotel name is dusseldorf mercure hafen but it location is not in hafen!!!!!!! the quality of room and services are so poor and different from photos in website and description of it. Some of their staff are impolite especially in reception and have bad behavior to me
Dear Takiyan, Thank you very much, that you have taken the time to rate the Mercure Hotel Düsseldorf Hafen here on Tripadvisor. I´m very sorry, that you didn´t enjoyed your stay in our hotel. I´m wondering that you found differences between the pics and description on our website and the reality. The pics on our website are actual, please help me to understand what do you mean. I take your criticism concerning the staff at the reception seriously and i will talk with my collegues of the reception. Dear Takiyan, thank you once again for your effort with this rating. With kind regards Mercure Hotel Düsseldorf Hafen Ina Kaldenbach General Manager - An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises-
very chaotic start. Booked online two rooms: suite and privelege room. Suite (for my boss) was not in the reservation system. Receptionist asked for my confirmation for confirmation. After showing it, she proposed two privelege connecting rooms... After lost of discussion, got the suite for my boss. My room was in one word superb. Very good bed, with choice of pillows, good shower, Senseo coffee machine... Internet (as Gold member I have access to high speed internet) was a real joke - my room at the end of the corridor had no internet access at all. After complaining a couple of times, the receptionist remembered that indeed for those rooms a mobile router was given as it was known that connectivity was extremely low at that room.. but all were already given to other guests. Good night of sleep. Day after - amazing breakfast, with a cook in the restaurant making your specials that way you'd like it. Staff at reception were very good at check out. Would go again: price/quality was very good!!
Dear Hans T, Thank you very much that you have taken the time to rate the Mercure Hotel Düsseldorf Hafen here on Tripadvsior. I´m really sorry that you had such chaotic start in our hotel and so many problems with the WIFI, that´s not our standard. I apologize for that. But i am delighted that you felt fine in your room and that you have enjoyed our breakfast. Thank you of your praise. Dear Hans T, we hope to see you again in the Mercure Hotel Düsseldorf Hafen. Once again thank you very much for your effort with this rating. With kind regards Mercure Hotel Düsseldorf Hafen Ina Kaldenbach General Manager - An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises-
The staff were friendly and helpful, Gluten Intolerance is well understood and was always accommodated without fuss. The bathroom was a well appointed wet-room, with a shower that had enough power to give a gentle massage :-) I would definitely stay here again.
Dear Dune_13Worcester, thank you very much, that you have taken the time to rate the Mercure Hotel Düsseldorf Hafen here on Tripadvisor. We are delighted that you enjoyed your stay with us. Thank you very much for your good rating and your praise about our friendly and helpfully staff. Dear Dune_13Worcester, we hope to see you once again here in the Mercure Hotel Düsseldorf Hafen. With kind regards, Mercure Hotel Düsseldorf Hafen Ina Kaldenbach General Manager - An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises-
Don't be put off by the dusty exterior or the weathered outdoor furniture. The hotel is after all situated on a busy main road in Central Dusseldorf. We had a great room at the back so we didn't hear the trams but they were outside every ten minutes to take you into the Old Town. Every member of staff is friendly and keen to help. The food was so good we ate in more than we ate out and that's a first. We will go back
Dear Mawing0, thank you very much that you have taken the time to rate the Mercure Hotel Düsseldorf Hafen here on Tripadvisor. We are very pleased, that you have felt fine during your stay. Thank you that you used our restaurant Brasserie la vie and that you have been satisfied with the food. The Mercure Hotel Düsseldorf Hafen has 4 room categories. You will find all the details regarding the different catergories and the different benefits on our homepage. One of the benefits of the superior category is the quiet location, for example. Dear Mawing0, thank you very much for your praise regarding our friendly staff. That's a nice confirmation for the whole team . Once again, thank you very much for your effort with this rating. With kind regards Mercure Hotel Düsseldorf Hafen Ina Kaldenbach General Manager - An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises-
Friendly staff in reception and the dining room. Good food at typical Mercure prices in Germany. Walkable to the city centre,about 30 minutes. Plus handy tram stop. Paid extra for a room in a quiet location. A good idea if you are a light sleeper.
Dear jadorf, thank you very much that you have taken the time to rate the Mercure Hotel Düsseldorf Hafen here on Tripadvisor. We are delighted that you felt fine in our Hotel. The Mercure Hotel Düsseldorf Hafen has 4 different room categories. We have detailed informations about the different catergories and there amenties, for example the quiet location, on our homepage. Dear jadorf, we hope to see you soon here in the Mercure Hotel Düsseldorf Hafen. Once again, thank you very much for your effort. With kind regards Mercure Hotel Düsseldorf Hafen Ina Kaldenbach Manager - Ein individuell geführtes Mercure Hotel der Wolfgang vom Hagen Unternehmensgruppe –
We stayed in the hotel for 2 nights. The hotel is well-located not far from the historical and shopping center. The street is small and not busy, thus, the place is quiet. The street may not look firendly or safe, but in fact it is. We returned late at night and had no problems about it. The only trouble was that our room faced the railways and with open windows we could hear the trains passing. We didn't use the conditioner though and slept with an open window. The room is really big, the bed comfortable with lots of pillows. And of course, the coffeee machine is truely a great thing in the morning. Though I didn't like the coffee offered by the hotel, I prefer it stronger. The staff were very friendly and ready to help. The hotel has a parking lot of its own. I think it's a very good choice for a short stay, for example, when travelling on business.
Dear Julia D, how nice to read your positive comments about our Mercure Hotel Düsseldorf Hafen.We are glad that your initial hesitation about our location has been confirmed to be safe. It is a normal residential area with some small businesses, just around the corner, in 10-15 minutes walking distance, from the famous media harbour. Also, as you saw there is a tram line right in front of the hotel, which can indeed for some people, be a little noisy. The regional train line is also in 2 minutes distance, and one line takes you directly and very affordable to Düsseldorf airport via central station withour changing trains. We are happy you found your room to be so comfortable including the bed. Sorry that our coffee in the room was not strong enough. But in our breakfast area, we offer several machines where you can also choose your coffee for any taste. This comes at no additional cost to your breakfast rate. Now we certainly hope you will return to Düsseldorf soon and stay with us again. We highly recomment to use our website for your next booking. There you will always find our best rates and availability. We are looking forward welcoming you again soon Best regards Mercure Hotel Düsseldorf Hafen Ina Kaldenbach General Manager - An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises -
The room was small compared with the other Mercure in Duesseldorf, for instance, Mercure Seestern although ita was clean and modern. WiFi din't work at 4th floor. Seems that it works only around the recepton area.
Dear NHOP2014, thank you so much for having taken the time to rate our Mercure Hotel Düsseldorf Hafen so well, here on Tripadvisor. We highly appreciate this, since it gives us the opportunity to communicate with our guests on a much more personal basis. You obviously stayed in another Mercure in Düsseldorf in the past, and we therefore want to take this opportunity to thank you for chosing our hotel this time. If you come back to Düsseldorf, we highly recommend to visit our website, or email us at email@example.com so that you can see our 4 different roomtypes and their features and benefits. You will see the major differences in size, location and extras at very moderate surcharges for each roomtype. We also thank you for your comment regarding the reception of your WIFI which usually works very well in all parts of the hotel. You did not mention if you informed our front desk staff so that they might have been able to test the connection while you were still with us. Sorry for that ! Now we would love to have you back as our regular guest here at our Mercure Hotel Düsseldorf Hafen, so that we can personally show you the various rooms. Very best regards Mercure Hotel Düsseldorf Hafen Ina Kaldenbach General Manager - An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises-
A good experience & better than I expected - I would certainly recumbent the hotel & will possibly stay there again in the future. Breakfast was good & attitude of staff friendly. Only issue would be taxi's when Dusseldorf is busy with exhibitions - the location isn't the best for getting quick taxi's so plan to wait sometime to get one.
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