Hotel - Novotel Toronto Vaughan
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Novotel Hotel

Novotel Toronto Vaughan Hotel

200 Bass Pro Mills Drive 
L4K 0B9  Vaughan
CANADA

432 reviews
TripAdvisor Rating Based on 432 reviews
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From 155.00 CAD Non member rate
From 147.25 CAD Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • Pay per view channel(s)
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Toronto Vaughan

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 432 reviews

406afshins 2016/12/25
« Vaughan,Novotel »

Friendly staff at front desk and restaurant. Nice welcome drink(I had a cappuccino). Clean room and bathroom.Coffee maker and variety of coffee and tea selections.The breakfast had plenty of hot and cold dishes with superb quality.

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear 406afshins, It is always a pleasure to receive a positive feedback from a loyal AccorHotels member. I am happy to learn about your great experience at Novotel Vaughan. Thank you for staying with us and for sharing your experience with everyone else. Looking forward to welcoming you back on your next visit to Vaughan. Sincerely Eugene Vinogradov

shawnmF3277EB 2016/12/12
« It was ok...! »

Stayed here due to the proximity to Vaughan Mills, the room was appealing, well appointed and the mattress was comfortable but its time to change the bed frames, they were horribly squeaky. The window heater seemed to be a tad inefficient, it cycled on and off a lot to hold 70F The lobby was very nice, but I don't stay in the lobby The breakfast was a bit pricey for a buffet, but I do like having a lounge and restaurant on site. The front desk staff seemed a bit stiff, except for Iain who processed my check out.

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear shawnmF3277EB Thank you for taking the time to tell us about your experience at the Novotel Vaughan. I am sorry to hear that we did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned and prevent future occurrences. We appreciate you sharing the concerns, and it is our hope that you will give us the opportunity to better serve you next time. Sincerely Eugene Vinogradov

meribethv 2016/11/15
« Shopping trip to Vaughan Mills Outlet »

Great Location, clean and modern hotel, and great service, offered extra towels at check in, one comment there was an overpowering perfume smell in the foyer, anytime we were walking through this area -it smelled like Calvin Klein Eternity- can believe this has not been an issue - many public places are fragrance free..

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear meribethv Thank you taking the time to share the comments on your stay at Novotel Vaughan. I am very happy to see that your overall stay was pleasant and you experienced a great service. We always welcome feedback, as it allows us to continuously improve the experience we create for our guests. Please note that the scent was exclusively crafted for the Novotel brand to create an inviting atmosphere for all our guests. I understand that some people might be more susceptible to the scent than others, so will I make sure to communicate your feedback. We look forward to see you again and hope that this inconvenience will not deter you from coming back. Sincerely Eugene Vinogradov

kjstead 2016/10/05
« WARNING »

My husband and I wanted the "shop and stay" package since the whole point of our trip to Vaughan was to shop. I called the hotel directly to book the package and was told it had to be booked online. I followed the instructions that the person at the hotel had given me to book the package. When we arrived, we were told that we had not booked the package even though I had followed the specific directions from the hotel employee. Needless to say I was livid!! My husband and I do not have a lot of money and had saved for this trip for our tenth anniversary. There went our perks including the complimentary breakfast. We did not get any apologies but the employee at check in was very clear and loud about the fact that we booked the lowest of the low rooms. This was rather embarrassing as other guests at the main desk were clearly able to hear him. We accepted the loss and went on with our weekend. The restaurant was visible through the front window and was not busy. If I had to guess, I would say that the items in the hot buffet sat there all morning as there was not much turnover. Tim Hortons had a great breakfast! The bed was terrible. My back hurt so bad the second night that the floor was more comfortable than the bed. I don't know if we had a bad experience because we booked the lowest of the low rooms or if the entire hotel is that way. WARNING : if you don't have a lot of money and are looking for a package deal - be very cautious.

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear kjstead Thank you for sharing your feedback and I apologize for the negative experience during your stay. Your feedback is very important to us. The Shop and Stay hotel package is available directly at the hotel as well as on our website along with other rate options and are subject to availability. I have shared your comments with the team and coached them to better handle this reservation package request and ensure a smoother and more pleasant reservation and hotel arrival experience for our guests. Should you be making another trip to Vaughan in the near or far future please contact me directly and I will personally handle your booking. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Eugene Vinogradov

will741 2016/07/11
« Great Stay »

Very Helpful Staff and pleasant accomodations. Plan to stay again during next trip. I would recommend this hotel for business or pleasure Plenty of restaurants nearby and convenient to highways. Restaurant in hotel is reasonable and good

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear will741 Thank you for taking the time to share your experience at the hotel. I am glad to hear that your stay was pleasant and you found our location convenient. We look forward to welcome you back on your next trip to Vaughan. Sincerely Eugene Vinogradov

davidm2016m 2016/06/29
« Exceeded expectationd »

A great experience. Friendly staff. Clean upgraded rooms with lovely decor and fixtures. Delicious complimentary breakfast. Close to Vaughn mills and we had a lovely view from our room. Easy to access wifi. My only objection would be the a/c unit that had a slightly loud hum when running, made sleep a little difficult.

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear davidm2016m Thank you for taking the time to review Novotel Vaughan. It is a pleasure to learn you have enjoyed your stay with us and we exceeded your expectations. Please accept my apologies for the A/C unit. My engineering team is constantly working on improving the hotel’s condition and I really wish you told us about your problem before you checked out. At this point I can only hope you will come back to us for the same exceptional service and even better night sleep. Sincerely Eugene Vinogradov General Manager

Jean O 2015/11/13
« Good place to stay »

Good typical Novotel set up with friendly staff ready to help. Located near a large shopping centre and with easy access. Good buffet breakfast although if you come towards the end you may not find your expected croissant.

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear Jean O Thank you for sharing the feedback about your stay at Novotel Vaughan. I’m glad you enjoyed your stay with us and hope to accommodate you again in the future. Sincerely Eugene Vinogradov

bekiranac 2015/11/11
« Very nice Hotel »

I stayed in Novotel Toronto Vaughan Centre for business purpose. The location is good, in walking distance to Vaughan Mills Outlet Center and Legoland Discovery Center. The room was quite spacious and clean with a big shower. Breakfast was good with many options. Can suggest this hotel.

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Dear bekiranac Thank you for taking the time to share your comments about your stay at Novotel Vaughan. I’m glad you enjoyed our rooms, breakfast and found our location convenient for your business purposes. We look forward to welcome you back in the future. Sincerely Eugene Vinogradov

2015/07/31
« nice and clean »

Main thing I'm looking for is cleanliness and novotel was very clean, room was nice, view we got was of an office building but I didn't stay there for a view, loved the a/c unit in each room, very powerful, your own controls on wall, didn't like the shower in the bath, would have preferred a stand alone shower, pool was a little small for my hopes, but my youngest used it, it would be fine if there wasn't many using it, also its heated which would be fine if we weren't in a heat alert, didn't get breakfast with my reservation, was gonna cost 15 a person so we went to tims instead, never tried out the restaurant but it looked nice, would stay there again if I could get a room again for under 150

Eugene V, General Manager at Novotel Toronto Vaughan Centre, responded to this review

Thank you for taking the time to share your feedback following your stay. I am pleased you have enjoyed your overall stay with us and we would love to have the opportunity to accommodate you again in the future. Please remember to request a room with a walk in shower since we have rooms with a tub or a large glass enclosed walk in shower with a rain shower head. Also please note for the future 2 kids under 16 years of age accompanied by a dinning adult for breakfast can enjoy the buffet free of charge. Sincerely Eugene Vinogradov

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