Hotel - Mercure Aracaju del Mar Hotel
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Aracaju del Mar Hotel

Av Santos Dumont 1500  Praia de Atalaia 
49035730  ARACAJU
BRAZIL

1,137 reviews
TripAdvisor Rating Based on 1,137 reviews
See rates
Best price guarantee
From
From 178.00 BRL Non member rate
From 160.20 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon
  • Outdoor playground for children
  • Tennis
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
  • Beach and water sports
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Pedal boat
    • Snorkelling/Scuba diving center
    • Wind surfing facilities
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 22:00 - 06:00
    • Opening hours : Week-end 22:00 - 06:00

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

You can choose from different categories of rooms: rooms with a sea view and rooms looking onto the pool, and Master and Presidential Suites, all with a sea view.

  • 113 rooms
  • 100% non-smoking hotel
  • 38 family rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Aracaju del Mar Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,137 reviews

Marco Milos P 2016/12/19
« Horrible experience »

Worst experience ever at this same hotel and also worst in life in any Accor Hotel worlwide. No air conditioning. Dirty pillows an stif matress. Sold as double size bed and after paying in reception personnel rejected to fix any of my requests. I've been at this hotel on all my previous trips but other personnel/management cared about all much better than this time. In a location with 35 deg C ambient you cannot think of a Mercure without air and room in horrible condition. I finally asked money back to go to Ibis and was declined...a complete NOT RECOMMENDED HOTEL & SERVICE

Ana R, HOTEL SALES at Mercure Aracaju del Mar, responded to this review

Dear Marco, Thank you for taking the time to tell us about your experience at the Mercure Aracaju del Mar Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

henrique368 2015/10/23
« Very Good »

Hotel in a great location for turists, but a little distant from the center. On the other hand it is located a few minutes from the airport. Close to the hotel we can find nice restaurants, but the most part of then only work in the eveing.

Enio G, Gerente geral at Mercure Aracaju del Mar, responded to this review

Dear Mr. Henrique We very much appreciate your comments regarding your stay at the Mercure Aracaju Del Mar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enio Grassi

marcella2109 2014/11/02
« The best staff ever »

The staff is the best! We were very well received and supported! The location is very good, easy to come and go. The hotel needs to be refurbished in some areas, but it doesn't mean it's not a good place to stay in. The only thing I beleave it needed to have an improvement as soon as possible is the air conditioning inside the room, it's noisy!

David R 2014/09/14
« Nice Hotel! »

This is a nice hotel on the privilege floor. Through a mixup at the front desk - our reserved privilege room was given away before we arrived and we were given a standard room. Three days later we got the privilege room and it is MUCH nicer. The pool and grounds are very nice and the location is very good!

Fabio M 2014/09/04
« Good »

Good, but do not expect something very different than the famous hospitality Aracaju, something like Curitibana hospitality, or bad. The hotel is well located, has ample facilities, well decorated and clean, but the service café and restaurant are expensive and the service, as said earlier, leaves much to be desired. Nor have my drink of welcome, a shame!

Luiz M 2014/06/05
« TOTAL FAIL »

Two knightmare nights 23rd to 25th May 2014, no refrigeration at rooms even after three room changes with my wife and 4 years old son (one of them at 11pm). No excuses or information from the main desk. At check out I was informed they´d not charge for the stay. But it´s still on my cradit card..! After 10 days and no answers to my e-mail I decided to file a claim at Court. NO MORE AT THIS TERRIBLE PLACE.

MarcoNSchonert, Gerente geral at Mercure Aracaju del Mar, responded to this review

Thank you for your feedback. I would like to apologise for your recent experience at the Mercure Aracaju Del Mar. This is not the service we strive to provide our guests. I will be sure to discuss these issues with my team. Kind regards, Marco Schonert - Hotel Manager

Hugo Y 2013/11/17
« The worst Mercure »

I booked months in advance. When I arrived I was told that they had no room with double bed, one with two single beds and just after 2 pm (check in), were 12 am, I went to lunch and to return the problem continued. I got this option, poiis would change later. Only happened the next day. Lacked towel service at the pool in the morning and the waiter service is weak because there was only one. The worst is that I found a cockroach in the bed after getting out of the bath. Reception service was slow because there was a Congress of Anesthesiology and the hotel and the city of Aracaju were not prepared to receive so many people. The Mercure worst I've ever been. Only thing good is the location. Would not recommend.

MarcoNSchonert, General Manager at Mercure Aracaju del Mar, responded to this review

Dear Hugo, Thank you for taking the time to write a review about your recent stay at Mercure Aracaju Del Mar. I apologise sincerely that your stay did not meet your expectations on this occasion and I have sent you a private message requesting contact details so that we can discuss directly with you. Marco Schonert - Hotel Manager

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 178.00 BRL Non member rate
From 160.20 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 2.9 km ibis Aracaju
ibis Aracaju Hotel
From
From 119.00 BRL Non member rate
From 113.05 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.2 km ibis budget Aracaju
ibis budget Aracaju
From
From 89.00 BRL Non member rate
From 89.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in ARACAJU
See rates