Pullman Oceanview Sanya Bay Resort & Spa

Customer review rating (ALL Rating) 4.9/5 148 reviews

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Description

Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

Our accommodation(s)

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road, Hainan
572000 Sanya
China

GPS:18.270597, 109.485573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  148 reviews

TripAdvisor Rating  5.0/5  4,738 reviews

Best place to stay in Sanya with children.

TripAdvisor rating 5.0/5

Jonathan V TripAdvisor review

We chose the Pullman Oceanview Sanya Bay Resort based on the location of the resort. Its a friendly and family orientated resort. As i don't speak mandarin, i'd thought I would struggle but the staff was amazing. Before officially booking, Celia was most kind helping me book a 3 bedroom apartment for 2 families and a grandma to have a family celebration. Celia even went that one step further to arrange a cake on the actual day and decorate the room. She was super nice. We also, had Kevin the concierge who helped booked big mini vans to help cart our family around Sanya to anywhere we wanted , with 12 hours notice and was very flexible to our needs. Breakfast was amazing and the staff was very attentive. A lady called Cindy was especially nice to grandma and remembered that she likes her coffee extra hot so she would bring her coffee every morning. A really nice touch. Overall, we loved the Pullman, it had lots of activities for the children and also if you were there to just chill, you could also. We did do some sight-seeing such as the big white statue. If you do go, remember to bring your passports for entry. Remember to setup Wechat with payment to make your life easier. Wechat did everything and was our main source of communication with the staff. We also like to thank Carrie who looked after our apartment and our family when we were staying in the room.

Dear Guest: We appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope that we can meet you again in the future at Pullman Oceanview Sanya Resort and Spa, let us have the opportunity to offer you a better experience. Yours sincerely, Hotel Management

Terrible

TripAdvisor rating 1.0/5

aaronyj TripAdvisor review

I just signed up this account and now i'm sitting in my room writing this comment! This is my third time staying at Sanya Bay Pullman and this time I stayed for more than a week.My experience was very bad. cold fish, unprofessional, bad attitude,these how i feel. I hope GM or anyone who charge the hotel can see this comment and we can have a quick conversation! I just want to let you know, as a five stars hotel, lots of your staffs need to be training!

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay our GM was on vocation but he replied your Email and hotel Executive Assist Manger met and communicated with you. We offered our solution but you didn't satisfied with it. Sorry again for the unpleasant stay experience. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Elva Liu Guest Experience Manger

Great for some winter sun

TripAdvisor rating 5.0/5

Michaela P TripAdvisor review

I stayed here for 5 days in December with my two children aged 11 and 7. We had a great time. The staff are very helpful and the hotel is well kept. The children really enjoyed the heated pool which is open well into the evening. The beach is also a short walk from the resort and the beach chairs are reserved for Pullman guests. There are lots of activities for the children to do during the day and the gym has everything that you need for a morning workout. Before we arrived, the customer relations team reached out and answered any questions that we had. I was especially impressed with the service provided by Perhu who helped us book taxis, gave recommendations and was just a great help! The breakfast buffet has lots of different options with western and chinese. Some days there were fewer vegetarian options but on the whole, there is a wide variety. There is a buffet and hot pot option for dinner at the hotel which was lovely. It can work out quite expensive for a family but the food is very fresh and the chef's will cook meat and fish to your requirments upon request.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. Our hotel aims to create a parent-child resort hotel, allowing you to experience a perfect vacation without leaving hotel. We are glad to note that you were very satisfied with our breakfast, kids activity, heated pool and dinner buffet; your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Great Hotel

TripAdvisor rating 5.0/5

jacinthg2015 Friends getaway - TripAdvisor review

From check-in to check-out, it was all fantastic. Customer service was at another level. Mostly in part to Perou who took great care of us. Nothing was trouble for her to sort out for us. This is a great hotel if you have chidlren.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Perou, your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Great stay

Customer review rating 5.0/5

E. B. Friends - Confirmed reviews ALL

Had a great and comfortable stay at the hotel. Very happy with my choice

Dear E. B., We appreciate for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

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