Hotel - ibis Cancun Centro
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Ibis Hotel Hotel

ibis Cancun Centro hotel

Av Tulum y Nichupte  Supermanzana 11 M2 L3 
77504 Cancun
MEXICO

902 reviews
TripAdvisor Rating Based on 902 reviews
Best price guarantee
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From 924.36 MXN Non member rate
From 878.14 MXN Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 924.36 MXN

Hotel ibis Cancun Centro

Economy hotel for business and leisure

The ibis Cancun Centro hotel is in the city's largest financial district, a stone's throw from the Las Américas shopping center, just 15 minutes away from the airport and 10 minutes from the crystal-clear waters of Cancún. The hotel has 190 modern and comfortable rooms, an "ibis Kitchen Lounge" restaurant, daily buffet breakfast and a bar with a 24/7 snack service. The hotel offers free WIFI, a car park and access for people with reduced mobility and is strictly non-smoking

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Full buffet breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Full buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - ibis Cancun Centro

Av Tulum y Nichupte
Supermanzana 11 M2 L3
77504
Cancun
MEXICO

Tel: (+52)998 272 8500
Fax: (+52)998 272 8501

Check-in from 15h00
Check out up to 13h00
Access and transport
  • ADO : ADO, On Site
  • CTRL CAMIONERA : DAILY
  • CANCUN INT AIRPORT At 8km / 4.97 miles
  • CENTRAL CAMIONERA At 3km / 1.86 miles

GPS : 21.143631, -86.825005

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • Standard Room with two single beds
    Standard Room with two single beds

    Modern and inviting, the new ibis room has everything you need: large bathroom, modern decor, 2 comfortable beds with duvets, Internet and flat-screen TV with the best international channels. Views of the lagoon and residential area.

  • Standard Room with one double bed
    Standard Room with one double bed

    Modern & inviting, the new ibis room has everything you need: large bathroom, modern decor, wooden floor, comfortable bed and duvet, Internet & flat-screen TV with the best international channels. Views of the lagoon & hotel and residential areas

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • Airconditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

IBIS KITCHEN LOUNGE Restaurant
Lunch 15:00 - 19:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 19:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

IBIS KITCHEN LOUNGE Type of cuisine: International

Find out more and book
IBIS BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

IBIS BAR


Relaxation on the menu. A bit to eat, something to drink... It's the one rendez-vous you need for a new take on work and leisure.

See all our restaurants and bars

Our customer reviews for ibis Cancun Centro

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 3.5/5 Based on 902 reviews

marlman2015 2016/06/03
« Ibis Cancun »

Ibis Cancun is a hotel where you know what to expect. Like all the other Ibis I stayed the rooms are not big but comfortable and clean. The beds are of good quality and the bath has the basics. No frills, but straight forward. The staff was really friendly and helpfull. Ibis Cancun has some extras. You will find a big shopping centre close by, a supermarket, a travel agency, a bus stop for overland busses, and more. Of course Ibis Cancun is not at the beach, but it is an excellent place for a short stay at Cancun and, if you want, you get picked up at the hotel for your trips around, incl. Isla das mujeres.

IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Marlman2015: Thank you very much for your review and the time that you took to share it with this community. We are more than 1900 Ibis hotels worldwide and more than 15 Ibis hotels in Mexico. I hope you give us the opportunity to host you again on your next trip to Cancun. Warm regards Joan-Francesc Ferrer General Manager

evaskor7 2016/03/30
« Always a relaxing stay when travelling in/out Cancun »

Very nice, clean and comfortable room and facilities. Nice and competent multilingual staff. Convenient and nice location, next to mini supermarket, ADO bus office, easy access from/to airport and downtown. Very good and nice selection for breakfast, restaurant facility open all the time.

IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Evaskor7: Thank you very much for your opinion. It's always a pleasure to have happy guests, and met your expectations. I hope we continue on your selection hotels on your next trip to Cancun. Warm regards Joan-Francesc Ferrer General Manager

Sergiy B 2015/12/30
« The best price in Cancun for European quality »

ibis Cancun Centro is located in very nice place. Beaches - 10 minutes driving. Walmart grocery store in the hotel's building. Big mall - 10 minutes walking. Just one thing need to fixed - A/C. They are noisy and air filters need to be cleaned.

IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your opinion. We are working on the AC issue, don't worry about that. We hope to see you again on your next trip to Cancun. Have a great New Year Warm regards Ibis Cancun Centro

adriano9008 2015/03/20
« The Best »

One of the best hotels I have been in the people there are super helpful they are understanding and care about the customer. Very close to everything and everything is at your disposal. Also a very safe place to be at.

IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your opinion about our facilities, we hope to see you soon here once again in a near future. Best regards

TomPotlatch 2015/03/10
« Good Stopover Hotel In Cancun »

The Ibis Cancun is perfect for late arrivals in Cancun or overnights before an early flight. It has everything you would want. Rooms are basic and comfortable. Fee wifi and a breakfast cafe. Located across a traffic circle (be careful crossing) from the Plaza Las Americas mall, which has stores and a food court. The hotel is part of a larger building that has a Superama supermarket (Wal-Mart), an Italian restaurant, National Car Rentals and a small ADO bus terminal with regular airport departures.

caitlin2015 2015/02/15
« Average »

The hotel is pretty soulless. Room small and basic. No coffee facilities or fridge and located on busy road with little of interest in near vacinity. Bathroom tired. I spent the first morning out of the hotel and, when I returned early afternoon room not serviced. A short time after my return there was a knock at the door asking if they could service my room. This was annoying. English spoken was very limited and communication difficult.

Kristine P 2015/01/22
« Horrible experience »

This is the worst hotel in the entire world. The sink and shower were full of mold, they give only two towels per room.... They were gray and ripped! The room was dirty, furniture had stains all over.....not worth a penny! The buffet though was surprisingly good and varied. The fruit was fresh and the cappuccino coffee was delicious. As far as service, the front desk staff was very helpful and overall very nice. However, we will not come back again until they renovate the rooms.

IbisCancunC, Manager at ibis Cancun Centro, responded to this review

I'm sorry to hear about that, the problem with the toilet isn't mold, is a problem of the salinity of the water and the type of silicone that we use. I'm glad to inform you that we are about to change all the toilets in the hotel becasue of this problem that looks like mold but is not. About the stains that you mention I'm going to see what has happend becasue is not normal, it could happen that the loundry deliver us some towels or sheets in a bad shape but is not okay and I want you to know that we will work on that. Thank you very much about your comments regarding the buffet, I'm going to pass the message to the hotel team. Sorry again for your experience, but be sure that on your next stay you wouldn't find this issues anymore.

Josh T 2014/03/27
« THIEVES! »

Watch out when making a reservation with any hotel of the Accor chain. What is the first thing someone do when looking to book a hotel room? Put the correct dates in right? And that's what I did. Only to find, for my surprise, that after the transaction was paid for, the selected dates were completely changed by their website!! After calling the hotel, they said they couldn't change my dates or give me a refund because it was a 'promotional' rate. So I looked on line for how to get in touch with their customer service, AND THEY DON'T HAVE ONE!! Impossible to get an answer from anyone in this fraudulent hotel chain. They stole my money and ignored every single complaint I made. I'll never, ever book any thing with this pathetic company.

IbisCancunC, Gerente at ibis Cancun Centro, responded to this review

Thank you for your review about your recent stay in our hotel, I will take care of this information with our corporate offices since we strive for the best confort at the lowest price, since you are the only person who can control what your input in dates and rates people at front desk can only explain what they have in the system; please accept my sinceres apologizes if we could not change your reservation this time Hope you can give us the chance to better serve in the near future; in order to make sure of that you can make your reservation in ibis.com where you can be sure you are dealing direct with the hotel and no third parties. M. Rodriguez GM Ibis CAncun Centro

Juan M 2014/01/12
« Excellent hotel & location »

The hotel´s location is great. It is within walking distance of a shopping center and a large supermarket. Rooms are clean, excellent & soundproof. Breakfast is excellent. Cleaning staff helpful n nice.

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