Grand Mercure Nelson Monaco Apartments

"Great Place"

24th April 2012, NewZealand9, Brisbane, Australia

Service was excellent and rooms of splendid charm. Would recommend a stay for both domestic and international travellers

Management responseThank you for taking the time to complete Trip Advisor feedback of your recent stay with us at Grand Mercure Nelson Apts. I am delighted to read that you enjoyed your stay and found our rooms of splendid charm. We are constantly striving to provide excellent service and your comments are much appreciated. Once again, thank you for your feedback and we look forward to welcoming you back in the near future.Kind regards,Clare Davies
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"standard room has no fridge"

14th April 2012

room was about a 'ibis" size but was okay. we stayed 4 nights but found having no fridge a bit of a pain. they have a communal fridge down the hallway.The hotel is a wee bit out of town centre but is walking distance the Stoke shopping centre. excellent bakery there plus 2 large supermarkets . Churchs are nearby the shopping centre. Great fish an chip there as well.The surrounding buildings in this hotel complex have a english village look which makes the area around the hotel very attractive(no expense spared)We would stay again but you have to have a car to get into town,Parking no problem.Pity about the fridge

Management responseThank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive guest feedback and we appreciate your comments regarding your thoughts on the room and its design. If you do return to the Hotel in the future I believe our One Bedroom Studio Units would be more suitable to your requirements as these have separate living and dining areas, large wardrobe, and a small kitchenette including a fridge. I am delighted you enjoyed our ’English feel’ and although we are a little way out of the city centre we are however ideally situated for guests wanting to view our wonderful region with the WOW Museum just around the corner and only minutes to beautiful wineries and vineyards. We are close to Richmond Mall and on route to the amazing Abel Tasman National Park main highway. We also offer a complimentary hotel shuttle between the hours of 08.30am – 4.00pm weekdays and 08.30am – 1.00pm weekends which can be arranged prior to arrival for airport collection and drop-off.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is through guest feedback that we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to see you again soon.Kind regards,Clare Davies
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"absolutely marvellous"

21st March 2012, maeveMelbourne, melbourne

this was a great hotel set up like an English Village, we had what was apparently a superior room, and it was wonderful with a lounge, kitchen and separate bedroom. it was even decorated like an English house.

Management responseThank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts and sharing this with your fellow travellers. It is always a pleasure to receive guest feedback and I am positively delighted you enjoyed the English feel!I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass these comments onto all of our Teams and will look forward to welcoming you back again at some stage in the future.Kind regards,Clare Davies
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"excellent"

21st February 2012, Gisborne, New Zealand

everything was excellent I had my 2 brother in laws from Swizterland and they were in pressed with the lay out of the motel and services,style of the motel an old english look they both took heaps of the photos

Management responseThank you for taking the time to share your experience with your fellow travellers. We appreciate your comments. It is always a pleasure to receive guest feedback and it is through this feedback that we continuously strive to improve the quality of our services. I will be sure to pass your comments onto all of our Teams and hope to welcome you back again at some stage in the future.Kind regards,Clare Davies
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"Excellent venue"

21st February 2012, bgc062, Melbourne, Australia

We stayed in the Grand Mercure Nelson Monaco Apartments for four nights. Our room was excellent - one bedroom apartment. Comfy lounge chairs. Plenty of room. Delightful grounds, plenty of places to sit in the sun and relax. No noise even being next to the roadway. Plenty of parking spaces. Would be good place for the family to holiday.

Management responseIt is truly wonderful to read that you had such a terrific stay with us, and I thank you for taking the time to share your feedback. I will be sure to pass your wonderful comments on to all of our Teams.It is always a pleasure to receive positive feedback and I hope your next stay will again exceed your expectations.Kind regards,Clare Davies
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"Good value with luxury"

7th February 2012, New Plymouth, New Zealand

Hotel rooms ok , bit small , but regular upgrade to apartment is a real treat and much appreciated luxury. Very good friendly and efficient reception service , could be improved if you advise where broadband connection points are. Restaurant a bit too high class for business traveller , maybe coudl offer some more basic food for in room dining.

Management responseThank you for choosing to stay with us here at the Grand Mercure Nelson Monaco, and sharing your feedback with your fellow travellers. I am pleased we were able to offer you a complimentary upgrade on this occasion.We appreciate your comments regarding our friendly and efficient Reception staff and mentioning where broadband points are in our rooms.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Clare Davies
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"Wedding"

2nd February 2012, Auckland Central, New Zealand

Stayed at the Grand Mecure Monaco Nelson for a wedding and can recomend it for hospitality, location,ambiance,food.,gardens,staff.Can see why there are so many Weddings there.Cottages all open out onto the lawn .

Management responseWe very much appreciate your comments regarding your stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Clare Davies
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"Business Trip to Nelson"

12th September 2011, Shell Cove

Stayed for 2 nights in September 2011. Got upgraded to a suite upon arrival which was fantastic. Huge room with separate living room and bedroom. Felt like being at home rather than in a hotel. The only downside is that it is not near the town centre, but if you don't need to be in the centre, then the restaurant and nearby pub won't dissapoint

Management responseDear Guest,Thank you for your lovely feedback in regards to your stay with us. I am pleased that we were able to give you a complimentary upgrade on this occasion, and that you felt like you were at home. I hope that we will have the opportunity to welcome you back to Nelson soon.Kind regards,
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"Grand Mercure Monaco feedback"

4th September 2011, Auckland, New Zealand

quality of hotel is excellent and service very good. Food at restaurant excellent. the resoprt is unique and very tranquil.Complaints1. The rooms were comfortable but the central heating was not sufficiently robust to heat the large space adequately. the bedroom was cold2. The lighting in the bathrooms is poor and not sufficient for applying makeup3. The lighting over the tables designed to do computer work is also inadequate4. There is no wireless system and my remote vodem wouldnt work in the area. this is a major drawback for business guests who do not want to have to pay extra to be connected to the hotel broadband system

Management responseDear Guest,Thank you for taking the time to share your experience with your fellow travellers. It is great to read that you found our staff to be helpful, and that the food in our Orangerie Restaurant is excellent.I have noted your suggestion of improved lighting in our cottages, please note that this is an issue that we are working on. In reagrsd to your internet concerns, the hotel does supply at guest request use ofn a Wireless Router which does give thorough connectivity for internet use. Perhaps in future when you return to the hotel we can arrange to have of these routers available for you during your stay. Thank you again for your feedback and we hope to have you back to stay again soon.Kind regards,
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"1 night stay"

14th August 2011, Dunedin

Most enjoyable stay - staff were very helpful and pleasent - radio was playing nice music in the room when I arrived - heaters were on and room very warm - nice on a freezing cold night. Gave suggestions of where we could have dinner that night, and overall may us feel welcome - Top Service

Management responseIt is great to read that you enjoyed your stay with us, and that you found our staff to be helpful and knowledgeable about our local area. I am glad that you appreciated the welcoming touches in your room such as the music and heating being on for your arrival, and hope to have you back to stay again soon.Kind regards,Clare Davies General Manager
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"Great value hotel"

2nd August 2011, Wellington CBD

We were lucky enough to get upgraded to a larger room for our stay. We were only there for the night, so we didn't get to see much of the hotel apart from our room. The town style of the hotel looked like it would be a perfect way to spend the weekend. The hotel is close to the airport, however, it's not close to the centre of Nelson. For our stay this was exactly what we wanted, but if you don;t have a car, this could be an issue. There are some good restaurants close to the hotel, and some local type bars, but if you're wanting something a bit more upmarket, you'll need to drive or taxi there.This is a perfect hotel to stay in if you want a nice peaceful hotel, or at the beginning or end of a journey through the west coast.I'd certainly stay here again.

"A Good Choice"

18th July 2011, Pauanui Beach

We enjoyed a very pleasant stay at the Mercure Hotel in Nelson. The room was small but very comfortable with a pleasant outlook, the staff were very polite & helpful. The food at the resturant was very good but quite expensive.