Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,435 reviews

Best price
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Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
Novotel Amsterdam Schiphol Airport - Image 3
Novotel Amsterdam Schiphol Airport - Image 4
Taurusavenue 12, 2132 LS HOOFDDORP, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel.

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Telephone
Fax +31 23 747 0399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,435 reviews

TripAdvisor Rating  4.5/5  1,525 reviews

Certificate of excellence 2023

Wonderful hotel

TripAdvisor rating 5.0/5

irina A TripAdvisor review

The hotel is wonderful. It contribute to the quality time with your family. One of the biggest plusses of the hotell is its location near by railway station. The only challenge of the hotel is also location which iss too far away from center of this cosy city.

Dear Irina, Thank you for taking the time to provide us with your feedback. We are pleased you had an enjoyable experience; our team are on hand for any advice on local attractions and directions to where you might like to visit. We would be delighted to welcome you back for another stay in the future. Best regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Had a great room in a good location. Disappointed that the usual Accor Plus benefits were different to elsewher I have travelled. Disappointed that the booking system did not indicate in a summary of the facilities did not indicate that parking was additional. Noted that other information was included elsewhere on the web.

Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that you had a great room and appreciated the location of our hotel. However, we regret any confusion regarding the Accor Plus benefits and the parking fee. Our aim is to provide clear and transparent information to all our guests. We constantly strive to align our services with the expectations of our guests and we will take your comments into consideration as we continue to improve our guest experience. Nevertheless, we are thankful for your recognition of our hotel's cleanliness and our commitment to sustainable development. It is heartening to know that these efforts are noticed and appreciated by our valued guests. We do hope to welcome you back in the future. Best wishes, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Not a great stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Staff has been incredibly rude and not helpful. I had been dismissed multiple times and anytime I spoke to anyone I had to speak to three different people. I have spent way too much of my time trying to get in contact with people, and no one has reached out. I was told I would hear from a manager twice and I have heard nothing. I will not stay here again when I come for work and I have warned other people to not stay here either. Number one rule in customer service to show empathy and I saw not one person care. Extremely unimpressed and concerned that this behavior was excused and explained.

Dear Guest, Thank you for taking the time to provide us with your review. We are truly disheartened to hear about the issues you've encountered during your stay. While we are committed to providing exceptional guest experiences, it seems we fell short in your case. We regret to hear about your experience at the front desk and wish to reassure you that guest security is a priority for us. Rest assured, we continuously strive to improve our services and your comments are instrumental in this process. We also acknowledge your comments regarding the lack of follow-up from our management team. While we cannot change the past, we value your input as we work towards enhancing our guest communication. Moreover, we are attentive to your remarks on the booking discrepancies and are reviewing our procedures to ensure accuracy for all our guests. We appreciate your positive rating of our cleanliness standards and our dedication to sustainability, which are integral parts of our hotel's ethos. Lastly, we have noted your comment on the remote batteries and will be more vigilant in ensuring all room amenities are in perfect working order. We hope you will return for an improved experience in the future. Kind regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

well located for business purposes.

Customer review rating 4.5/5

Javier Business - Confirmed reviews ALL

Services as expected, good connection by public transport with Schiphol Airport.

Dear Javier, It's a real reward to receive such a great review. We are delighted to hear that our location was well-suited for your business needs and that you found the services to meet your expectations. It is also pleasing to note your appreciation for our hotel's connectivity with Schiphol Airport via public transport, reflecting our commitment to convenience and sustainability. Should you encounter any significant issues during a future stay, please do not hesitate to contact us directly so we can find a prompt and effective solution. We hope to see you again in the future. Kind regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Good Stay

Customer review rating 4.5/5

Ian H. Families - Confirmed reviews ALL

Good location and price. Nice staff and service. However, the paper cups beside the ice machine were not replenished.

Dear Ian, Thank you for taking the time to review your stay. We're delighted to hear that our location and competitive pricing met your expectations and that our staff made a positive impression. Your commendation of our service is greatly appreciated. We regret to hear about the inconvenience with the paper cups not being replenished and the issue with the coffee machine. Please rest assured that we place a high priority on cleanliness and will address this feedback with our housekeeping team. Regarding the need to sign in daily, we understand this can be cumbersome and will look into ways to streamline this process for our guests. We're continually striving to provide a comfortable and enjoyable experience, and it's heartening to know that you found our team to be nice and our services satisfactory. We really look forward to the pleasure of welcoming you back on a future stay. Many thanks, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,373 reviews 8.6/10 Location
  • 1,763 reviews 7.4/10 Room
  • 1,801 reviews 7.4/10 Service
  • 30 reviews 7.8/10 WiFi
  • 859 reviews 8.4/10 Breakfast
  • 791 reviews 7.1/10 Cleanliness
  • 461 reviews 9.5/10 Vibe
  • 415 reviews 8.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.