Novotel Ambassador Daegu hotel
KOREA, REPUBLIC OF
KOREA, REPUBLIC OF
Novotel Ambassador Daegu is located at the heart of Dongsung-ro, the city's shopping and fashion district. Directly connected to the subway and a stone's throw away from the train station, the airport and the EXCO convention center, the hotel is the perfect base for exploring South Korea as well as doing business. The hotel building boasts spacious rooms with fantastic view over the city, meeting and wedding facilities, an international restaurant and western-style bar and a wellness-center.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : 35.870861, 128.597944
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Large, well-designed, the suite includes a separate lounge. It offers unbeatable facilities: separate bath and rainshower, VIP amenities, free Internet access and Premier Lounge benefits, some are located on the top floor. Up to 2 adults and 2 children.
A modern spacious room with 1 King bed or 2 single beds, en suite bath/shower, sofa bed, large ergonomic work area, TV with pay movies, with free internet access, broadband connection, and with park and city views. Up to 2 adults and 1 child.
Relax and focus. The premier Executive room treats you like a VIP: welcome cocktail, fruit and flowers, free internet and access to Premier lounge. Up to 2 adults and 1 child.
The Square restaurant serves exquisite Asian, Western and fusion cuisine. Both a buffet and a la carte menu with Korean and French specialties are offered. VIP rooms are also available, providing private spaces for business lunches or family parties.
The Who's Who of Daegu mingle and unwind at the fashionable French styled Rendezvous Bar. Boasting modern, innovative design, it serves a large range of cocktails, beers, wines, liquors and tasty snacks at any time of day.
The H20 Poolside Bar is the ideal place to relax with friends or colleagues. Choose from a large range of cocktails, beers, wines and light snacks and enjoy the stunning view over the city's fashion district and surrounding mountains.
Reviews collected from customers who booked on AccorHotels.com
I visit Daegu an average of four times a year, and have stayed in this hotel for the past four years. Last year, they completed some renovations. While the new pool on the 8th floor looks lovely, the bar that is now on the first floor is a huge let down. They have decided to operate their Executive Floor Happy Hour in the first floor bar, making it less intimate. The first floor bar has huge floor to ceiling windows looking out onto... a taxi stand and a bus stop. It's not really the best atmosphere. they have a cooler near the buffet that has soft drinks and beer in it. They offer other beverages for happy hour, but with the size of the bar and the staff not circulating the room well enough, you really are best to just go up to the bar to ask for a refill if you want one. This is certainly different from the atmosphere at any of the other properties that I have had happy hour at. The furniture in this bar is also kind of awkward. They have a buffet with finger foods, but also offer a full service menu. All of the tables are coffee table height. This makes eating most uncomfortable. It really seems to have not been thought out very well. I do hope that they will change this all somehow before my next visit. All of the other facilities and services are lovely as always. The rooms are spacious and well appointed. Though, the wall paper in my room was peeling right beside the bed.
Dear Paul E, Thank you very much for sharing your feeling about our renovation, we are considering every opinions regarding this matter. For your information, we have more incoming plans for this area. As a regular guest, we hope you will get the chance to witness the changes we will operate in the future, and, if you wish to do so, we hope you will share with us your opinion again, With very best regards, Derek EOH, Operation Manager at the Novotel Ambassador Daegu
Really nice hotel in a great location. Nicely designed room. Lucked out to have a "room with a view." Did not get a chance to try breakfast buffet but it looked really good. Employees were very friendly and helpful.
Dear guest, thank you very much for sharing your satisfaction about your stay with us on Trip-advisor. We are very happy to learn that you and your family were satisfied by both our facilities and services, If you come back to Daegu in a near future please let us know. We will be glad to welcome you as one of our guest again. With very best regards, Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
My wife and I stayed in the Novotel City Centre from the 23rd to 26 December 2014 for 3 nights on our stopover in Daegu. Having done our homework in evaluating the reviews on TripAdvisor prior to our stay, we decided on the hotel based on the positive feedback from the previous guests and I must say they are quite correct in their judgement. The hotel lives up to the standards of the Novotel brand and is very organised, clean and well provided for in terms of room amenities. We had an aerial view of the city which was quite splendid and the staffs are always attentive, prompt to requests and do sincerely have quite a good command of the English language. The location of the hotel is indeed central both within the city and within the train routes and one is unlikely to miss it as the name on the hotel building gleams like a beacon at night. To be fair, it doesn't have the glamour of the one in Seoul and the only micro drawback is perhaps that the bathtub needed some bleaching as it seemed grey with age although it was clean nonetheless. However, all things said, this hotel is definitely worth the buck in my opinion if attentiveness, cleanliness, safety and provisions are what one is looking for. I would certainly be in the same hotel again when I come by to Daegu next time.
Dear benjisoh, Thank you for taking the time to share your positive experience for future travelers. We are going to pay attention to your comment regarding our bathtub. I am glad to read you enjoyed your time with us and I am looking forward to welcome you back very soon, With very best regards, Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
Very comfortable club rooms though no real benifit other than room, as the lounges are open at different times so your up and down the lift looking for where and when, ballies was not ballies, snacks very limited, coffee no cups, nothing is easy, lovley staff good breakfast. Easy central hotel, second visit we shall properly go again.
Dear Brian_Lesley, Thank you for letting us know about the issue you experienced during your stay, We apparently failed to efficiently communicate about the benefits offered to our Le-Club guests. I will talk about this issue with our Front office manager and see how we can improve. With very best regards, Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
The Novotel Ambassador Daegu is a standard Novotel: good, clean, correct but nothing exceptional. Bandwith of WiFi was seriously below expecations: insufficient for FaceTime! In a 4* hotel I would have expected a well-working high capacity internet. Something to work on I would suggest.
Dear Eelix, Thank you for your suggestion, I am sorry to read your stay was not as good as it should have been. I forwarded your message to our IT department and asked them to found out how they could improve the overall stability/bandwidth of our WIFI to avoid this kind of inconvenience in the future, We hope this little issue didn't impair you thrust in our hotel chain network, With very best regards, Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
I stayed at the Novotel based on the requirements of the job. Since several of my colleagues were there too, it made good sense. I found the hotel to be very nice. Would have been better if the AC had been working, but that was only a minor problem. I opened my windows at night and it was fine. Ive stayed in the Novotel in Paris and this was on par with that property. I will be back in the fall.
Dear Marshall C, Thank you for your feedback. We appreciate to read you enjoyed your stay and found our Hotel brand quality to be consistent from Paris to Daegu. We look forward to welcome you again this fall and thank you one more time for your review. With very best regards, Steve CHOI, General Manager of Novotel Ambassador Daegu
I don't want to go there next time. First, The door of room had been opened during i went out. Although I changed the room, I had slept uneasily all night. Because I worried about my safety. Secondly, I stayed the executive room, but I could not use "happy hour" in the lounge, although the hotel served "happy hour" in the Bar. Last, the staff attitude was almost good (not prefect nice) but they never smiled all the time.
Dear Seo J, Thank you for reviewing our hotel on Trip-Advisor. First, I would like to apology for the time we took to reply. The security of our guests is one of our top priorities and we had to conduct investigations to make it clear if, at any time during your stay with us, someone or something threatened your safety. You surely noticed that all our floors are equipped with Security Cameras and “door-activity recorders”. After checking several times the records, I can assure you that none of our systems had captured any suspicious activity at, or close to your door during the time you went outside. However, as you said in your message, you expressed your concerns to our front-office and we agreed to change your room and check our records. I am deeply sorry to read these actions did not satisfy you. Regarding our “happy-hour” event: The location has been changed from premier lounge to our Rendez-vous bar a few months ago and this information is widely available on all our websites and public areas. If you wish so, could you please contact us to indicate where you found the previous location information? Hopefully with your help this mistake can be corrected very soon. I would like to finish by thanking you again for your feedback and by telling you I hope this experience did not alter your trust in our Novotel hotel brand network. With very best regards, Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
I believe the hotel was very accomodating, the Concierge team was helpful when needed directions or language interpretations. I believe the breakfast bar a little expensive, you need to provide an alacart menu for those who only want a a single item on the menu with coffee and tea.
Dear Bob, We are so glad to read you had a good stay with us ! Thank you for your suggestion about our breakfast and for your kind message concerning our concierge team. We hope you will visit us again for your next business trip in Daegu. With very best regards, Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
Stayed 3 nights on the 18/F after a long day of traveling from incheon airport, the hotel is easily accessible by metro, few stops from ktx station & taxi fare around USD 6 (USD 8 at midnight) from dongdaegu bus terminal, also close to restaurants & shopping areas esp. korean cosmetcs wif engish speaking sales peron, check in and out was efficient, room was quiet with a comfy king size bed, chaise longue and nice working desk; extremely clean, spacious bathroom with electronic toilet but no bathtub, bathroom amenties: combined shampoo & conditioner, bath gel & soap, shower hat, cotton buds & paper nail file. clean linen, nice food on 3rd floor, free n speedy wi-fi in-room, nice gym room wif nice view, courteous staff especially Andy from Concierge, extremely helpful, professional & speaking fluent english, i had a good sleep and would definately stay here again..
Dear PeterRabbitPanda, Thank you for your very accurate description of our hotel and its neighborhood. We are very happy to read you had an awesome stay with us. We hope you will give us the honor to welcome you as one of our guest again if you come back in Daegu ! With very best regards, Steve CHOI, General Manager of Novotel Ambassador Daegu
Luggage hold service was prompt and attentive until such the as to when we could actually check in which was extremely professional, friendly and vey efficient. Room was spacious, very clean and well appointed.
Dear Robert D, Thank you for your warm comments about our concierge and Front office services. Your message has been forwarded to the concerned department ! If you come back in Daegu, please let us know. We will do our best to make your next experience with us even more enjoyable. With very best regards, Steve CHOI, General Manager of Novotel Ambassador Daegu
You can shop, eat and drink till night, what you should do is just crossing the street ! If you visit Daegu first time, I'd strongly recommend this hotel. It's hard to lost way back to hotel, because you just can see the hotel sign when you're in Dongseong-lo (the fashioh street) I mentioned that I prefer high floor when I made a reservation and then that staff gave me 17th floor room with queen size twin room. The room was really spacious and has a nice view at night.
Dear stranger319, We are very happy to read you appreciated your stay with us ! You can be sure your comment will be shared to our teams, With very best regards, Steve Choi, General Manager of Novotel Ambassador Daegu
We stayed at the Ambassador Daegu for two consecutive long weekends in May/June of 2013. The local staff were attentive and supportive at all times, but were stretched at times to keep up with things in the restaurant! Our room on our second stay was a bit beat up and on neither occasion could we get a non-smoking room; and the wi-fi got overloaded at peak times and was slow. The hotel location was good and whatever could be done for guests locally was done with enthusiasm. All of our issues were the result of staffing and infrastructure decisions made higher up in the Novotel hierarchy!
Dear OshawaJim2013, thank you very much for providing us with a very nice review on tripadvisor.com. We truly appreciated your comments about our staff service and attitude and you can be sure that your warm comments will be shared with our front and restaurant teams. Also, if by any chances, you would like to inform us about these "problems" you faced during your stay, we inform you that you can contact us directly here (you can send a private message on trip advisor). We will do all our possible to give you the proper explanations. We wish you to have a very nice day and hope to see you soon in our Novotel brand network, Sincerely, Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
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