Hotel address27 Soi Charoe Nakhon 17
Charoen Nakhon Rd
How to reach the hotelGPS :N 13° 43' 3.46'' E 100° 30' 35.00''
Contact the hotel
- Tel. (+66)2/6592888
- Fax. (+66)2/6592889
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ibis Bangkok Riverside - hotel reviews in Bangkok
Hotel code: 7026
Accorhotels.com customer reviews in partnership with TripAdvisor
16th September 2013, Darryn W
Everything was pretty decent. I love Accor hotels. Would have been a complete 5 star except the shuttle driver drove off as we asked what time the shuttle left and it was 1059. The girl and driver said 11 so we went outside and were waiting. Driver comes out and just takes off as we're standing there. Went inside and girl was clueless on why he left us standing there. But one person didn't ruin our hotel stay. Everything else was top notch as always. In revile pool, buffet, and cleanliness. I do have to say the woman who checked us out of the room at 3 am was amazing.View management response »
Management responseDear Darrin W,We appreciate your positive comment about your last stay at Ibis Bangkok Riverside.At ibis we aim to provide a superior service to all of our guests. Thank you for your feedback which provides encouragements in order to continue to improve.Our nightshift team will be congratulated for the friendly and efficient job they did.We are waiting for welcoming you soon.
"Good value hotel"
6th September 2013, Jakarta, Indonesia
I love the view of Chao Praya river and the swimming pool from my room. The staff was friendly, the room was comfortable and the location was good. The hotel provided a free shuttle to the nearest BTS, it would be better if a shuttle from BTS to the hotel was also provided. Overall it was an enjoyful stay.View management response »
Management responseDear Mariakculver,Thank you for sharing the pleasant stay you had with us at Ibis Bangkok Riverside. Your comment is encouraging and will reinforce our effort to provide satisfactory service.We look forward to your next stay and hope to welcome you again.
"Under par service"
5th September 2013, ahkow777, Kuala Lumpur, Malaysia
Your check-in staff wasn't sure regarding the promotional rates. There's a problem understanding English.Shower area was mouldy. Sound proofing in room was poor. Your outsourced travel desk seems not to know what's happening. Also poor English command.Overall, I felt the service was poor. This wasn't my first time staying in Bangkok and it seems this was the worst experience.View management response »
Management responseDear ahkow777,Thank you for staying at Ibis Bangkok Riverside during your last visit in Bangkok.Our apologies for the bad experience you had at while staying with us. We always aim to ensure that our guests are satisfied with the level of service we provide. Your feedback will be used as a constructive feedback in order to avoid this reoccurring. Thank you once more for your feedback and hope that you will give us another chance to better serve you.
31st August 2013, monkeybb68, hk
Large room but small toilet. The shower was weak. There was Xbox game for children to play in room, but we didn't try it. Far away from BTS, we need to walk for 20 mins. Shuttle tuktuk only takes the guests from hotel to BTS only with 30mins /headway.View management response »
Management responseDear monkeybb68,Thank you for staying in ibis Bangkok Riverside for your last family travel in Bangkok.Our family rooms are very large and designed for families. They provide a Double bed, two bunk beds, and an entertainment system for children.Thank you for sharing your feedback on tripadvisor.We hope to see you for your next travel in Bangkok.
28th August 2013, terry57_12, Perth, Australia
This hotel is a screaming bargain if you book outside peak times. Directly on the river with a really nice pool and location. Easy to get to and a quick jaunt across the river to connect with the Sky train to reach inner Bangkok . Ibis hotels in Bangkok are extremely good value.View management response »
Management responseDear terry57_12,Thank you for giving us a five stars mark, it is very positive and encouraging. Thank you also for giving booking tips to our tripadvisors visitors.The ibis Bangkok Riverside team is waiting to hear from you soon.
"Be careful. They'll charge you 6-8% more than you think."
26th August 2013, sayeeh, 서울특별시, 대한민국
Have you heard of DCC(Dynamic Currency Conversion)?When I checked out, I noticed that the receptionist tried to charge me base on KRW. I asked her what that was and requested to pay based on THB. She said she's not charging me based on KRW and the KRW amount just indicates, for my convenience, how much I would pay. I said I want to pay based on THB again and she reconfirmed that she's charging on THB. After coming home, I checked with my card company and found that she charged me base on KRW and I have to pay 6-8% more than I'm supposed to pay. SHE LIES TO CUSTOMERS!!!!Look your receipt and statement from card company very carefully not to be stolen 6-8% of that you paid with your credit/debit card.View management response »
Management responseDear Sayeeh,Thank you for choosing to stay at ibis Bangkok Riverside on your last stay in Bangkok.We appreciate you highlighting the credit card conversion matter as international travelers often face similar issues.Your frustration is understood on this matter however please rest assured that it was not our intention to mislead you. Our team member seems to have mistakenly charged you in HOME currency when you were requesting for it to be charged in LOCAL currency.For the convenience of our guests we follow their request. In this case we sincerely apologize as it was not followed as such. We hope that this situation will not deter you from choosing to stay with us in the near future. Rest assured that our team members have been retrained the accurate procedures to avoid such issues to reoccur. We hope to welcome you again in our hotel for your next trip in Thailand.
"Excellent Location, Large Rooms, Value for Money"
18th August 2013, TAIN2013, Riyadh, Saudi Arabia
IBIS Bangkok Riverside is located right on the Chao Phraya River in the upmarket area of Bangkok alongside much more expensive and prestigious hotels. Rooms are larger than other IBIS hotels and some of the rooms have a riverview. They have an excellent pool and the restaurant has fantastic views overlooking the river.On the downside, the hotel is far from the Metro and the party areas. So mobility is a bit limited although they have a shuttle to the nearest metro.The housekeeping I guess was a bit overloaded the day I checked in since the room allotted to me wasn't made up even though I checked in late around five in the evening. Thankfully, the IBIS 15 minute guarantee did work as they changed my room within 5 minutes. But still, a hotel of IBIS's standards shouldn't have this. I am being a bit picky here but there is not much else that is wrong with this hotel - Location is excellent, rooms are big, views are nice, tour desk is helpful and the service is very good - The restaurant even went out of the way to create something specific for me and that too at midnight.Definitely recommended for the budget or even upmarket traveler.View management response »
Management responseDear TAIN2013,Thank you for sharing your experience at IBIS Bangkok Riverside on tripadvisor.It is a pleasure to read that you had a nice stay in our hotel, and really appreciated the location along the river. We are glad that you efficiently experience our 15 min Guarantee satisfaction. Thank you again for commenting, we hope to see you again!
7th August 2013, broomstickdoris, Khon Kaen, Thailand
I was pleasantly surprised by the Ibis Riverside. It is no frills but does not feel like it. The beds were comfortable and I slept well. The rooms were a good size and it was nice to be able to make a cup of tea for myself.The pool area was very nice and well maintained with lots of trees, umbrellas and loungers. Being right on the bank of the river was a bonus as it was fascinating at breakfast time to watch the river traffic going by. There are 2 people in the lobby who will book day trips for you and there is a good selection to choose from. Breakfast was good and you are not rushed through if it is busy. There is no room service but you are able to selct a tray and take it to your room if you want to. My only disappointment was the dinner buffet. Maybe I get the timing wrong in Accor hotels but there was virtually nothing to choose from at 9pm. I should have chosen the a la carte menu but was not given any advice by staff to guide my decision. Never mind - I will know next time!Overall I enjoyed my stay and will be staying there again.View management response »
Management responseDear broomstickdoris,It is a pleasure to read that you enjoyed your stay in the IBIS riverside hotel.We are glad that you enjoyed our outdoor area with the pool and terrace overlooking the river.Thank you for your feedback, it is very important for us to have comments in order to improve our quality of service.We hope to see you again in Bangkok.
"Good location, nice swimmig pool"
2nd August 2013, Bogor
I was booked for river view but what I got was no as expectable. The room is so ordinary. And, when I asked for free shuttle from hotel, the driver offers me to took a taxi. When I said I'm afraid to use taxi (taxi drivers in Bangkok not fair in meters), he said nothing to be worried. I just trust him because I know, Ibis brand will have good staff. There you are, the taxi driver make a long distance trip and I have to pay twice from the normal fee.View management response »
Management responseDear Mr or Ms,Thank you for choosing IBIS Riverside for your last trip in Bangkok.We appreciate you sharing your experience about our hotel. As you highlighted, our location is in a tranquil and pleasant neighborhood with a large pool for a relaxing swim.Thank you again for your feedback, all the IBIS Riverside and I are waiting for another of your visit.
"Fantastic Value for Money - great for family"
18th July 2013, MircoHuaHin, Hua Hin, Thailand
The Ibis Riverside is probably the best value for a hotel along the Chao Phraya River. Living in Hua Hin, we do go to Bangkok at least once a month and prefer to stay in this hotel, which is in an easily to get to location. Parking is readily available, the rooms are clean, staff is very friendly, the pool and gardens towards the river fantastic for families with small children.Sometimes the hotel is very busy and check-in/-out may take a prologued time, breakfast is ok value for money, but really more for the masses, then an enjoyable affair for starting the day. The massage sala along the river is very relaxingly located, competitively priced, however the massage itself is of poor quality and much better to have had in one of the shops closely located to the hotel on the main road.We will come again.View management response »
Management responseDear Micro Hua-Hin,Thank you for choosing our hotel for your “once a month trip in Bangkok”. It is a pleasure for the IBIS Riverside team and I to read a comment from someone who tests every services of our hotel and has an objective point of vue.As you said our hotel provide a particular atmosphere due to its location, among the river, its decoration, and the team friendliness.Thank you for encourage us, and see you next month !
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.