Novotel Suva Lami Bay hotel

"Good place to stay in Suva"

6th March 2013, Roberto W

It was a good place to stay in Suva. But I was unhappy this trip because this hotel got electricity problem and the lights for whole the hotel are on and off a couple of times on my trip. Since I bring a 1.5 years old daughter and she start to crying when it happen. Please fix it so it won't happen again in future. Beside that, it was a good place to stay since almost every month I was book this hotel for leisure with family.Thanks

"Novo stay"

17th February 2013, Zaynah7, Suva

Keep checking on the confirmation of your booking. You don't get what you booked for. Have a thorough check before you actually get your stuffs in the room, might end up changing the room at 3am (speaking from experience)

Management responseDear Zaynah 7Thank you very much for your review and choosing to stay as Novotel Suva Lami Bay. I do apologise that due to demand the room type that already had booked was unavailable. We also have robust procedures in place to ensure that the guests rooms are up to the expectations of our valued guests. However in this instance it appears we need to spend time with the team ensuring that they fully understand their obligations and the consequences should they fail to deliver.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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"Novotel Suva - the nicest place to have a beer in the Pacific"

4th February 2013, McTravel73, Wellington, New Zealand

If you want a place to stay outside the hustle and bustle of metropolis of Suva, the Novotel in Lami is the place to stay. I have scored this hotel low in service and price, this applicable to the bar and restaurant. (The check in/out staff are very efficient) The price for a local Fiji Gold is FJD11 which is pretty over the top and be scared to look at the wine prices!! Must be the price to pay for the view. The bar staff are very friendly - its just getting their attention when your mouth is as dry as a parrots cage is a challenge. If bar staff constantly cruised it would be beneficial. Restaurant food is average/passable. The hotel its self had been revamped since Novotel took over, the AC is quiet and effective. Perhaps a minibar or even a bottle of water in the room would be nice. Beds are comfortable and nice shower pressure. I usually stay here for three days at a time every other month. All in all the positives far out weight the negatives. Bizarre how there is no p en in the room, there is the usual note pad and comments slip, Nadi is the same - perhaps tight management.

Management responseDear Mc Travel73We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive and constructive feedback. The hotel does provide a wonderful outlook for guests to enjoyI will share your comments with our team. I am sure that this feedback will serve as an encouragement and provide us with an opportunity to review some of procedures, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please contact me directly at the hotel on you next visit as I would like to personally welcome you back to Novotel Suva and perhaps shout you your first beer!
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"Full credit for a job well done"

21st December 2012, Pactraveller_12, Elanora, Australia

We chose (again) the Novotel Lami Bay because of its magnificent location on the waterfront at Lami Bay. The vista of water and islands and boats from the rooms and lobby and restaurant are unmatched. It's totally relaxing and yet ideal for conversation.It's located a few kilometres out of Suva so you will need your own vehicle or a good local friend if you need to go in and out of the town. We ended up having to stay two extra days due to cyclone Evan. The management were marvellous with twice daily updates under the room door on the impending threat and how the hotel intended to meet the challenges. We were moved upstairs lest their be a sea surge, and on the night of the worst wind and rain the restaurant, operating under restricted conditions since it is open to the water, ran a set menu (still with a good range of options) at half price. The manager mixed around amongst the guests asking after their welfare and offering any additional information on the cyclone's impact that he had picked up from his contacts. Apart from having some generator problems of their own which meant the hotel couldn't cope 100% during the blackouts from the power grid, I can't think of much else they could have done to take care of us during the extra two days we had to stay on. The staff were exceptionally friendly, courteous and accommodating. There seems to be a very good rapport amongst them all from the manager down. I'd recommend the Novotel Lami Bay for the ambience of its location and the attitude of service that permeates the staff. We'll be back!

Management responseDear Pactraveller_12Thank you very much for choosing to stay at Novotel Suva Lami Bay again and wevery much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback, especially during times of difficulty such as cycloneI will share your comments with our team and they will feel uplifted that there efforts during the cyclone were appreciated, as they were prepared for the worst and were very focused upon ensuring all the guests were as comfortable as possible. This feedback will serve as an further encouragement to all of our staff as we strive to continuously improve the quality of our services. Yes thank you for your understanding when the generator needed to be restedThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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"Relaxing in Paradise"

27th November 2012, NACSuva_Fiji, Suva, Fiji

A delightful place to stay overlooking the tranquil Bay of Islands on the outskirts of Suva. A retreat from the hustle and bustle of business. Excellent food and a delightful view over the water while relaxing dining.

"Lami Bay"

26th November 2012, Auckland, New Zealand

Great situation with that was very picturesque. A nice range of well presented meals and servings of sensible size with attentive staff. Rooms are comfortable and clean with quiet air conditioning. Internet charges are high in Fiji. Is there a reason for this?

"Very nice hotel"

6th October 2012, Lynette04, Sydney

Nice hotel but around 10 -15 mins to Suva town in peak hour traffic. The views are awesome. Breakfast is great. New superior rooms overlooking bay is the best with 2 queen beds for family. I would have preferred a bath tub however there was only a shower. A microwave would have been handy to heat kids milk but there wasn't one. Apart from that it was a very nice clean hotel.

Management responseDear Lynette04Thank for choosing to stay with us at Novotel Suva Lami Bay it is appreciated.We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback.I will share your comments with our team, especially the breakfast crew who work hard to deliver a superior product to match the stunning views one can enjoy whilst having breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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"Great Stay!"

23rd August 2012, Anita327, Toronto, Ontario, Canada

Fantastic deal found on the accor.com website! Their breakfast buffet was AMAZING, but I would pass on the lunch (didn't have dinner there). We stayed there because it was located right beside our dive boat dock, but otherwise, there's not much around. The hotel is less than 10 years old and is very modern. As far as I could tell, all the rooms have a view of Lami Bay--Beautiful! The rooms themselves were neat and clean, however, our room could have benefited from a new mattress. Hope to go back there sometime!

Management responseDear Anita327We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback.I will share your comments with our team, especially the breakfast crew who work hard to deliver a consistent standard to our breakfast buffet. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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"Mr Evans"

13th August 2012, breconstructions, Sydney, Australia

The only complaint I have: The breakfasts I thought were bad, food was cold, presentation not the best, I have stayed at this hotel quite a few times and after this trip I had Breakfast once I would not have breakfast there again.

Management responseDear breconstructionsThank you for choosing to stay at Novotel Suva when you visit Suva and thank you for taking the time to tell us about your experience at the Novotel Suva Lami Bay. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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"Very very Disappointing"

25th May 2012

Booked two rooms. The second room smelt really bad when my siblings and i entered the room. Didn't bother about the view because we were all tired and just wanted to sleep. However, on checkout was fine, had breakfast, there was only one staff, a fijian lovely lady welcomed us with a smile. The sadness part is, the rest of the staff barely smiled or even acknowledge us. I wonder why is that; is it because we're fijians as well. Weather same nationality or not we should be still treated the same...Guests in house!!! Later on that day, I called in the afternoon to enquire about my missing phone if housekeeping found my phone in the room or not. A fijian man answered the phone, as i explain to him about enquiring for my missing phone, he rudely cut me off and said (quote) Im busy with a guest and i cant help you, give me your phone number and i'l call you back, I than mention to him that i don't have a phone, my phone is missing. He than cut me off again and transferred the call, a Lady Mere answered and i mentioned to her about me missing phone, she than said she will email me for my missing phone. I am still waiting for that email. Please management take a look at your staff especially both front office and Food and Beverage and there customer service, needs a great improvement. I wouldn't recommend any of our tourist to book in this hotel till their customer service has been improved.

Management responseDear Accorhotels.comThank you for taking the time to tell us about your experience at the Novotel Suva Lami Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.I have also instructed the housekeeping department to provide me an explanantion as to the missing phone with a view to reviewing our procedures. If you wish to contact me directly at the hotel to let me know which you you stayed in, this will allow us to follow up more accurately.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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"Great Stop Over"

23rd May 2012, Warkworth, New Zealand

Great hotel, and certainly our preferred hotel in Suva.It is a great location alongside the sea in the "bay of islands", yet is handy to the city and provides courtesy transport in and out to shop or conduct business.

Management responseDear WarkworthWe very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.It is also a pleasure to see so many our valued guests commenting on and making use of our complimentary shuttle servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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"Water front bay views, Some plumbing issues, 3.5 Stars"

24th March 2012, Sydney, Australia

We had a Suva bay view room on the second floor. On our booking it said new bedroom with king size bed. However neither was true, bedroom was renovated at least 3 - 5 years ago and it had a queen size bed. Inquiry at the front desk said that all the rooms were recently renovated and they had no king size beds at the premises. Didn't order any room service or had breakfast so no comments there. We had to change rooms in the middle of stay for blocked toilet issue. The room we initially got had no safe but the second one did. As a result we had to carry our valuables out of the room whenever we went out. The gym was good as well with relatively new equipment although it lacked a cross trainer something I prefer over a tread mill. For A-club and Accor members in room wired broadband was free. Overall the hotel was good value for money considering water views and would rate it as 3.5 stars. A cross trainer and safe would have made it 4 stars.

"4 day business trip"

13th March 2012, Greatescaper12, Auckland

It is a nice oasis out of town from Suva. However, I did not get the ocean view room I usually get in the southern wing, which is much nicer than a similar room in the northern wing. This was in spite of booking and prepaying months ago. Service was slow and staff had to be reminded of some requests, eg extra towels. The food was average this trip and very poor value for money. The food quality would have to improve before I would dine there again. I will think twice before booking here again, may go back into the city, the only reason to stay is because of my Accor membership and the good price to stay.