Mercure Resort Hunter Valley Gardens
Cnr Broke and MacDonald Road
Cnr Broke and MacDonald Road
Mercure Resort Hunter Valley Gardens is a premium 4.5 star property boasting the prime Hunter Valley central location. Walk to Hunter Valley Gardens, 5 cellar doors, restaurants, cafes and shops all from the convenience of your hotel room. The Resort features elements bar & dining, 72 well appointed rooms, a pool, sauna, spa, tennis courts and function space for conference and weddings. Take a break in the Hunter Valley to enjoy fine food and wine with Mercure Resort Hunter Valley Gardens.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath
Studio Room with 2 double beds opening to balcony or private courtyard and ensuite with shower and faciltiies
Deluxe King room with 1 king bed opening to a private courtyard and ensuite with spa bath and separate shower and facilties
Studio Room with 1 king bed (some with double sofa bed) opening to balcony or private courtyard and ensuite with shower and facilities
Superior King room with 1 king bed opening to a private courtyard and ensuite with deep sunken bath below a glass atrium ceiling and separate shower and facilties
The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.
Reviews collected from customers who booked on AccorHotels.com
Well placed in the Hunter not sure if price of reflects quality bulbs out to n lamps dark for ladies and make up curtains not on track early sun beds and pillows very firm paint chipped but very clean staff very friendly good choice breakfast but tables not cleared self serve breakfast but lids missing on some items so ie bacon cold
I absolutely love staying at the Mercure Hunter Valley Gardens. It's position is definitely one of the reasons. My partner and I go there each year for our anniversary and as it is only the two of us (and we both love wine), it is great to be able to walk to two of our favorite wineries - Tempus Two and McGuigans
Dear Suzz72, We do love to hear from our return guests!! Thank you for taking the time to write a review on Trip Advisor. We love that you return to our property and we are so glad you are able to enjoy the surrounds - have you used our walking winery tour? It is a little something we have come up with incorporating the wineries within walking distance (McGuigans, Brokenwood, Small Wine Makers Centre and Tempus Two and Meerea Park)which includes discounts at the winery for our guests. We do look forward to welcoming you at your next stay. Kind regrads, Lauren J Operations Mercure Resort HVG
Loved that it is walking distance to some of my favourite wineries, plus the on site village means you can walk to get your choice of breaky instead of the hotel standard... Having said that, the hotel restaurant dinner was AMAZING! You do need a reservation though. A group of friends booking the rooms near the pool would be awesome summer fun I reckon!
Overall a good stay, however the breakfast was poor especially considering the cost of 32 per peep. it was unimaginative, cold and poorly presented. However rooms were well presented. cleanliness not great, food crumbs left lying on chair and floor had not been vacuumed for a while behind furniture.
thank you for sharing your experience with us on our TA feed. I was disappointed to here your Housekeeping feedback it is certainly something we pride ourselves on normally so this is very unusual. Thank you for mentioning it. Regarding our Breakfast, I have given this a try myself and have added a few more interesting elements to the buffet based on your feedback, however I was disappointed it was cold. That certainly is not normally the case or acceptable. I do also encourage you to book your breakfast with your package it does save you when it's all inclusive. Thank you again. Lauren Johns Operations Manager
The hotel is ideally located in the Hunter Valley. It makes an aged impression. Someone from the Management should walk through the place with open eyes. Our room was on the top floor and directly accessible. It is autumn, and of course there are leaves on the ground. But in the four days of tour stay the stair was obviously not clean. In front to each room door is a lamp, but not all were in operation. Our room had a balcony, but I would not want to sit there. Cobwebs everywhere and the tabletop was cracked. The bathroom was poorly lit, in the shower was no light. The tile in front of the fridge were bailed out and the carpet has seen better years. Wi-Fi for a fee in my opinion is ridiculous today. At all Mercure where I have been (Italy) Wireless internet is free. But the worst sight was the tennis court. There are two spaces right next to the road and one of them is in an indescribable state. When booking a Mercurehotel I imagine something else.
Dear kL, Thank you for taking the time to review us online. Thank you for contacting our hotel directly on firstname.lastname@example.org. As i mentioned we have recently been effected by a superstorm where we are waiting on insurance assistance to assist with fixing a few things at the hotel including the tennis court fence. We do also have complimentary wi-fi in our hotel reception and library area. Kind regards, Lauren J Operations Mercure HVG
Great bathroom facilities. Clean and tidy and very country feel, as expected considering the location. The bed wasn't very comfortable compared to other hotels. Didn't use the services around the premises so can't comment on those except went to have dinner at the restaurant but the menu didn't appeal to us.
Thank you for your review! We do hope you will be able to join us again in the future. We will also look at replacing the bed if you would like to contact the hotel directly at email@example.com to let us know your room number. Thank you again. Lauren J Operations Mercure Hunter Valley
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