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Mercure Hunter Valley Resort

Mid-scale hotel for business trips or leisure

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Hotel - Mercure Hunter Valley Resort
See : the photos

Practical information

    • Wi-Fi at the hotel - Paying
    • High-speed internet - Paying
    • Bus/coach parking area
    • Public outdoor parking
    • Private outdoor parking
    • Wheelchair access
    • Reduced mobility rooms: 4
    • 100% non-smoking hotel
    • Outdoor unheated pool
    • Golf lessons - Nearby
    • Golf course 9 holes - Nearby
    • Golf course 18 holes - Nearby
    • Golf practice facilities - Nearby
    • Hard tennis court
    • Outdoor tennis court
    • Babysitting on request - Paying - Nearby
    • Sauna
    • Jacuzzi
    • Massage - Paying
    • Fitness centre - Paying
  • Number of rooms: 72
  • Hotel location: In the country
  • Main point of interest: VINEYARDS (10.00 km)

Mercure Hunter Valley Resort - hotel reviews in Pokolbin

Hotel code: 6941 customer reviews in partnership with TripAdvisor

Mercure Hunter Valley Resort: 3.0 out of 5 stars "Negligent housekeeping"

16th August 2013, BusinessPersonal, Sydney, Australia

I’m so glad that Accor chose to spam me with a request for a tripadvisor review. I recently stayed at the Mercure Resort Hunter Valley Gardens for one night and was generously upgraded to a spa room by the staff. Unfortunately this generosity was quickly shadowed when we had a stranger completely enter our room unannounced and spoil the moment. It may have been more acceptable if the door was only slightly opened and they had acknowledged the room was occupied or if the PRIVACY function actually worked on the lock before they completely walked into the room. It was a high concern that a stranger (or another guest) had access to my room and that we also had no contact from management. I contacted the desk and alerted them to the issue. With no follow up, I visited management and enquired further and they admitted that housekeeping had accidentally entered the room. It was a shame about the incident and I hope that the hotel reviews their process on how staff check if a room is occupied before entering.

1. Lowest prices found over the following seven days.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.