Hotel addressCnr Broke and MacDonald Road
How to reach the hotelGPS :S 32° 46' 21.69'' E 151° 18' 1.61''
Contact the hotel
- Tel. (+61)2/49982000
- Fax. (+61)2/49987710
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Mercure Hunter Valley Resort - hotel reviews in Pokolbin
Hotel code: 6941
Accorhotels.com customer reviews in partnership with TripAdvisor
16th August 2013, BusinessPersonal, Sydney, Australia
I’m so glad that Accor chose to spam me with a request for a tripadvisor review. I recently stayed at the Mercure Resort Hunter Valley Gardens for one night and was generously upgraded to a spa room by the staff. Unfortunately this generosity was quickly shadowed when we had a stranger completely enter our room unannounced and spoil the moment. It may have been more acceptable if the door was only slightly opened and they had acknowledged the room was occupied or if the PRIVACY function actually worked on the lock before they completely walked into the room. It was a high concern that a stranger (or another guest) had access to my room and that we also had no contact from management. I contacted the desk and alerted them to the issue. With no follow up, I visited management and enquired further and they admitted that housekeeping had accidentally entered the room. It was a shame about the incident and I hope that the hotel reviews their process on how staff check if a room is occupied before entering.
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