Hotel - Novotel Kolkata Hotel and Residences
section.presentation.hotel.accorhotels
Novotel Hotel

Novotel Kolkata Hotel and Residences Hotel

CF 11 Action Area 1C  New Town Rajarhat 
700156  KOLKATA
INDIA

1,196 reviews
TripAdvisor Rating Based on 1,196 reviews
Check Prices
Best price guarantee
From
From 5250.00 INR Non member rate
From 5250.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Kolkata Hotel and Residences

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,196 reviews

krismn27 2017/04/09
« Novotel Kolkata »

Service at entrance, baggage screening was poor. Lighting in front of the rooms/corridor was poor. Staff in restaurant were energetic & caring. Didn't find shoe shiner, but was provided when requested. B/fast was priced high.

S_Johri_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Guest, Thank you for your time for reviewing us! We are glad that you chose Novotel Kolkata Hotel and Residences for your visit again. It is a pleasure to read about your experience with the service and overall hospitality here. Your concern about the Services has already been addressed. We appreciate your valuable feedback. We look forward to welcoming you back again. Best Regards, Sandeep Johri General Manager sandeep.johri@accor.com

kunal253 2016/11/24
« A very Good Hotel »

My overall stay at Novotel Kolkata was very nice and comfortable. Since I have lived in Kolkata the area was known to me. The only issue was the bed which was kind of uncomfortable. But overall the service and quality was good. A good recommendation to stay.

S_Johri_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Kunal253, Thank you for your time for reviewing us! We are glad to know that you had a nice stay at Novotel Kolkata Hotel and Residences. It is a pleasure to read that you liked the hospitality here. We appreciate your valuable feedback. We look forward to welcoming you back again. Warm Regards, Sandeep Johri General Manager sandeep.johri@accor.com

Oliver K 2016/07/29
« Great Business and Lessure experience »

The Hotel is well designed. The staff are friendly and really helpful. I had to arrange transfers for three days everything went perfect without a single fail even the contact addresses were known by the drivers before. Thank you very much.

Jai_Kishan_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Guest, Thank you for reviewing us in Trip Advisor! We are delighted to note that you thoroughly enjoyed your visit to our hotel. Your review is a source of motivation for us. We look forward to welcoming you back soon. Warm Regards, Jai Kishan General Manager jai.kishan@accor.com

S B 2015/09/10
« Decent start in City of Joy but way to go..... »

Let me sum up my stay in the below two sections: Well Done: 1.The check in process was very smooth. 2. Was pleasantly surprised to find the towel art (a b'day cake) in the room with a birthday note from the staff. the stay was short Thank You for that!! 3.The room was neat and clean however a little smaller compared to the same range of rooms in other Accor hotels. 4. Hotel staff were polite and well mannered ( as expected ) Need to improve: 1. Complementary breakfast is a minimum and basic expectation even from average hotels. And when you are charged more than 6K /night and you do not even get a complimentary breakfast, that definitely doesn't make you a happy guest. 6K only for the room is a li'l too much. Certainly not worth as similar facilities are available with breakfast at much lower rate in the vicinity. 2. The AC in room does not work properly. When I informed, the technician promptly looked at the issue but unfortunately was not able to help much. It seemed the temperature controls did not work properly in the room and thus I gave up to end up having a not so good sleep. 3. The checkout process was not as smooth as the checkin where the staff had hickups and asked me to pay the full amount whereas I had already prepaid for the booking using points. So ideally should have been only asked for the balance. I guess it didn't show up on your system. However post calling a few seniors he sorted out the issue. 4. Was informed during checkin that welcome drinks would be sent to room once we are there. However there was no one for the next 2-3 hrs. Hence was unsure whether to order something or wait as was thirsty. Finally it arrived post two inquiries. However was happy with the quality when it finally arrived 4.The surrounding of the hotel is very polluted and dirty, though I am not sure if you can do anythuing about that. But this might putoff foreigners for sure. 5. The swimming pool and surrounding area stinks the moment you open the gate from B1 lobby. Not happening :( Overall, I would say its a decent start for the chain in my hometown but there's a long way to go to. All the best !!

Jai_Kishan_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Guest, Greetings from Novotel Kolkata Hotel and Residences. A sincere thank you for taking time out of your busy schedule to post your experience. We have noted your feedback concerning our product and service. We have worked through these glitches and have successfully overcome them. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. Best Regards, Jai Kishan General Manager Email : Jai.Kishan@accor.com

Vicky B 2015/05/26
« A First Family Visit at Novotel Kolkata But Not So Good Experience »

I have visited Novotel Kolkata several times during my business trips, but this was my first visit with family, i had booked 2 rooms for my family for 2 nights, but unfortunately both the rooms given were almost 300 meters apart, i made several request personally and on phone to the front desk, they said they will look into changing the rooms nearby, but there was absolutely no revert back from the front desk for 2 days. The 2nd. day we had to request for paper tissues and tooth brushes and soap from the house keeping as they did not provide on their own after the room was made up for the day. On the 1st day one of the elevators door wouldn't open on the "G" floor and we had to go on -1 floor and then climb the stairs to reach the lobby. We had informed the front desk that we shall be checking out on the 3rd. day at 3 AM in the morning since we had to take an 5 AM morning flight and had requested for packed Breakfast since our package include breakfast. The front desk were not ready with our packed breakfast when we came down to check out at 3 AM and it took them almost 25 mins to arrange for the same. During this trip i could sense and experience services being handled by some unprofessional and not so serious front desk staff, which is not acceptable for a brand of a high reputation that of "NOVOTEL". Amid all the unfortunate things it would be unjustified to mention that like always the buffet breakfast layout was great and with huge and great variety of food. Bell desk and Concierge was fast and effective. Since i am great fan of Novotel, hope Novotel Kolkata will overcome with such incidents and train their staff more effectively.

Jai_Kishan_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Guest, Greetings from Novotel Kolkata Hotel and Residences. A sincere thank you for taking time out of your busy schedule to post your experience. We have noted your feedback concerning our product and service. We have worked through these glitches and have successfully overcome them. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. Best Regards, Jai Kishan General Manager Email : Jai.Kishan@accor.com

TravelingKansans 2015/03/18
« Best service, food, and sleep »

I have been traveling within India for more than a year now. This is be best hotel. Service and food are outstanding. Room was very nice and well arranged. My family and I loved our stay. I recommend this hotel to everyone who stays in Kolkata.

Jai_Kishan_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Guest, Greetings from Novotel Kolkata Hotel and Residences. A sincere thank you for taking time out of your busy schedule to post your experience. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best Regards, Jai Kishan General Manager Email : Jai.Kishan@accor.com

SUKavalekar 2015/03/18
« Wonderful property »

Excellent state of the art amenities and well furbished and fitted rooms. All staff were most courteous and hospitable. Recommended for both business and leisure. Wishing your team great success and growth.

Jai_Kishan_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Guest, Greetings from Novotel Kolkata Hotel and Residences. A sincere thank you for taking time out of your busy schedule to post your experience. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best Regards, Jai Kishan General Manager Email : Jai.Kishan@accor.com

sushilparma 2015/03/18
« Kolkota novotel »

I just loved their food and service. Very neat and clean hotel. Rooms are excellent and bed and bedding are of good quality. Only thing bad is that it is far from city centre. Hotel room offer nice view of surrounding.

Jai_Kishan_GM, General Manager at Novotel Kolkata Hotel and Residences, responded to this review

Dear Guest, Greetings from Novotel Kolkata Hotel and Residences. A sincere thank you for taking time out of your busy schedule to post your experience. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best Regards, Jai Kishan General Manager Email : Jai.Kishan@accor.com

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 5250.00 INR Non member rate
From 5250.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
Best price guarantee

Our other hotels nearby

At 5 km Swissôtel Kolkata
Swissôtel Kolkata
From
From 6000.00 INR Non member rate
From 6000.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in KOLKATA
Check Prices