Novotel Mumbai Juhu Beach hotel

"Good Experience"

17th May 2012

I stayed here for 3 days in mid-May of 2012. The manager, Amogh, was extremely courteous and offered me an upgrade when he learnt that i wasn't happy with the room allocated to me (this perhaps also had to do with the fact that i was an Accor Privilege Card holder, and the hotel was not running on 100% occupancy at the time).The service quality standards made a positive impression on me, and i was pleasantly surprised to receive a cordial recorded message on my room landline, asking if i wished the room to be cleant (since i had the DND sign up for most of the day).A great 4 star hotel option for business and leisure travellers alike.

"Average"

17th May 2012, Ganeshpai, Mumbai (Bombay), India

In the afternoon while relaxing, the engineering department were carrying out drilling and hammerring work & inspite of complaints made at the reception the work was not stopped, in the night the AC was not cooling at all, had complained at 1:00am about the same but nothing happened. The whole night we could not sleep as it was very hot.Had come to spend my anniversary but it was a disaster.

"Great Hotel"

10th May 2012, PuneNerd, pune

The hotel and its location were beyond my expectations. Staff is very friendly and helpful. Had a very comfortable stay.

Management responseDear Guest,Greetings from Novotel Mumbai Juhu Beach!Thank you for providing such a wonderful feedback. We appreciate the time you have spent in sharing your views.It is really satisfying to know that we managed to exceed your expectations and that you had a pleasurable stay at our hotel.We look forward to welcome you again.Warm regards, Monica EdaraMarketing & Communications Manager
« hide

"Relaxing experience & great food."

4th May 2012, nitin190857, Mumbai (Bombay), India

This was my first time to stay at Novotel & it was a great experience. My room was facing the Juhu beach and could enjoy the sunset from my room. Overall experience great , would recommend to business class & for leisure both.

Management responseDear Nitin,Namaste from Novotel Mumbai Juhu Beach!Thank you dedicating your valuable time in providing such a pleasant feedback.The view of the sprawling Juhu Beach from our guest rooms is indeed very soothening.Located on he Juhu Beach, the hotel is very well connected to South Mumbai as well as the Airport which makes it an ideal destination for leisure and business travelers.We look forward to welcome you again at Novotel.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"Perfect finish to end our Incredible trip"

28th April 2012, HanumanManager

What a fantastic transformation from an average Holiday Inn Juhu to now a sleek and modern Novotel Juhu! Great work by the Accor group. After our stays at The Park and Radisson Blu in two other metropols, our stay at the Novotel Juhu was the highlight of our trip. The check-in process was a breeze, fantastic room at the top floor with nice views, friendly and helpful F.O. and Housekeeping staff. F&B quality however does have some scope of improvement, nevertheless an unforgettable experience. Thank you guys.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for providing such a valuable and encouraging feedback.We are extremely pleased to know that you had a wonderful stay at our hotel and were happy with our services.Guest satisfaction has always been our prime focus and it is indeed satisfying to know that we have been successful!We look forward to serve you again at Novotel on your next visit to Mumbai.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"NOVOTEL JUHU.....JUST TERRIBLE......"

24th April 2012, MightyMohit, Mumbai (Bombay), India

Novotel Juhu is the WORST hotel I have stayed in....Novotel Juhu is the best place to spoil your vacation & mood....NEED I SAY MORE....

Management responseDear Mohit,We are extremely sorry to read your review and apologise for not being able to live up to your expectation.Please accept our heartfelt apologies.RegardsMonica EdaraMarketing & Communications Manager
« hide

"Dissapointed"

11th April 2012, imran p, London, United Kingdom

As a A Club Platinum Member I was dissapointyed by the service and the false promises provided by the Managers. Furthermore, there was a bug in my bed which caused irritation to the skin and a developed a massived bump to my finger. When i notified the hotel they said the manager would inspect the room. No manager turned up nor did they give an explantion. Very dissapointed with the service and even more dissapointed by the complusive false promises by the managment of the hotel.

Management responseDear Mr. Imran P.,Namaste from Novotel Mumbai Juhu Beach!First of all, we wish to thank you for having taken your valuable time to provide us your feedback on Tripadvisor.We are extremely sorry to read your experience while staying with us and we apologize for the inconveniences you have met.We are pleased to clarify that on your intimation to Shahnawaz, Assistant Front Office Manager, we had organized an inspection of your room while servicing it and we could not find any trace of bug. Please be informed that we regularly use high quality room treatment measures to prevent any such incidents.Further to your comment, as an esteemed A Club Platinum member, we are committed to upgrade your room subject to availability. Unfortunately all our suites were sold during your visit and we were not able to provide you with the upgrade.Once again please accept our apologies as we are extremely sorry that we could not meet your expectations while staying with us.We hope that we will have another opportunity to serve you and the hotel Team is looking forward to welcome you again.Warm Regards,Monica Edara Marketing & Communications Manager
« hide

"Food Problem"

6th April 2012, mumbai

We had been to the Square at the Novotel,Juhu during our stay but we found that they didnt have Jain food in the buffet menu and neither was the manager ready to co-operate for the same.Initially he refused for Jain food but after some arguments with him he said shall try whatever best is possible and were served only 1soup,1starter,1veg main course and 1 dal.Atleast if wanted he could have tried for something extra in the starters but he didnt.The same was the case during breakfast buffet.Before informing the guests the staff started picking up the spread menu saying that we close at 10:30Hrs.So please confirm with the manager before dining the food menu and the timings.Apart from this the entire experience was excellent.The beach view and pool facing lounge can make your day.Must visit.

"Juhu Experience"

3rd April 2012, Kochi (Cochin), India

Our arrival was not auspicious as we were met at the international Airport at 2.30am to be told that the hotel had overbooked and that we would be put up at the related Airport IBIS in a cheaper room. This is not my usual experience where you would expect an upgrade, not a R2900 cheaper room. Things were put right the next day when we were upgraded doe our remaining three nights to a ocean view Premier Club Room. I cannot complain. The hotel also organised a sightseeing trip around Mumbai (BMW with their driver) at a very reasonable price. We could go anywhere we wanted. I always stay with Novotel where I can and will be back at Juhu Beach in a couple of weeks for some more of this.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you very much for taking out time in providing your valuable feedback on tripadvisor.It’s always a pleasure to ensure our guests have a satisfactory & memorable experience during their stay at our hotel. We are once again extremely happy that you have liked our hotel and our sincere apologies for the inconvenience caused on the first day of your arrival to Mumbai. We promise to make your forthcoming trips satisfactory and look forward to welcoming you again.Warm regards,Monica EdaraMarketing Communications Manager
« hide

"Personal"

29th March 2012, Thane, India

Noisy room was allotted to us. Minibar was not replaced every day. When we arrived, the manager in charge of minibar wanted to empty the minibar. the same was not expected. Why was the member not informed before the same.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!We appreciate the time you have taken to provide your feedback on trip advisor, which is very valuable to ensure we achieve our endeavor to provide a satisfactory and memorable experience to all our guests.Please accept our sincere apologies for the inconvenience caused during your stay. Please be assured that we have shared the feedback with concern department and we shall ensure the same is looked into and appropriate action will be taken to ensure the same will not happen again.We look forward to welcoming you again.Warm regards,Monica EdaraMarketing Communications Manager
« hide

"Excellent"

29th March 2012, Mumbai (Bombay), India

This one can be considered good for business as well as leisure stay. Business because after a days busy schedule at city centre one is totally disconnected from the mad rush and will be in a relaxed mood looking at the sea and rejuvenated.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for providing your valuable feedback.As you rightly pointed out, Novotel Mumbai Juhu Beach is an ideal location for business as well as leisure travelers.It is just 8kms from the airport but at the same time away from the busy city life.We look forward to welcome you again at Novotel.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"PLEASANT STAY"

26th March 2012, Mumbai

It was a short stay but a memorable one.The service in Sampan was excellent and the room was comfortable.The staff were helpful.

Management responseDear Guest,Greetings from Novotel Mumbai Juhu Beach!Thank you for providing such an encouraging feedback.Sampan is our legendary Chinese Specialty restaurant which is frequented by a lot of guests inlcuding Bollywood celebrities.We are delighted to know that we have met your expectations and that your stay at Novotel has been comfortable.We look forward to welcome you again at Novotel.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"Good hotel"

24th March 2012, Kuopio, Finland

Have stayed at the Novotel several times over the years and the location cannot be beaten: on the beach, close to shopping and not too far from the airport. Some members of the staff remembered us from our previous stay and they couldn't have been more welcoming upon arrival. Our Exec room (639) was was exactly what we needed and the lounge on floor 7 met our expectations - no visible cost-cutting here whatsoever. Cannot comment on the spirits, however, since we sticked to soft drinks only. The only disappointment was the spa exactly like on previous visits: the massage we took was average at its best and quite hurried. Had the pleasure of staying at Vivanta by Taj in central Mumbai three nights before moving to the Novotel and, quite honestly, the Taj manages to deliver a much more sophisticated experience from check-in to check-out. Had the chance to work in the travel business in India for 10 years so I have quite an experience with hotels in India. The Novotel is good, but not excellent, in this wonderful city.

Management responseDear Guest,Greetings from Novotel Mumbai Juhu Beach!Thank you for providing your valuable feedback.We are delighted to know that you had a wonderful stay at our hotel.We at Novotel always strive for 100% guest satisfaction and the staff is more than willing to take efforts to accomplish this objective.The lounge on the premier floor has one of the finest views.We look forward to welcome you again at Novotel.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"nice service"

24th March 2012, Riyadh, Saudi Arabia

Check in and check out was in few minutes,Sevices in the hotel is high quality.The hotel is looking to the beach.Food in the hotel is exclent.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for sharing such an encouraging feedback. Such words of praise from our beloved guests always help us to serve our guests even better.The hotel is located right on the Juhu Beach which makes it an ideal destination for leisure as well as business travelers.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"good break from daily routine"

22nd March 2012, Mumbai (Bombay), India

Everything was great , right frm the staff who upgraded us to a sea facing room without any issues...food was awsum...except the changing area near the pool for showering was horrible...didnt meet the hotel standards in any way...the floors were dirty, the washroom was stinking like a public toilet....i cudnt go back in there aftr that...besides that one bad experience...i think overall it was a great break for people like us who stay in the city...

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for spending your valuable time in providing this feedback.It is really satisfying to know that you had a pleasurable stay at our hotel.We are sorry for the inconvenience caused because of the untidy shower area. We have taken a note of your feedback and will ensure that we do not repeat such mistakes again.We look forward to welcome you at Novotel.Warm regards,Monica Edara Marketing & Communications Manager
« hide

"Fantastic"

20th March 2012, New Delhi, India

Fantastic hotel, excelent suite with ocean and pool view.Staff very kind and always present when needed.Fabulous location on Juhu beach.A must...

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for sharing such a wonderful feedback. We are extremely pleased to know that you had a fantastic stay at our hotel.The refreshing view of the Arabian sea from our guest rooms is indeed pleasing.We assure you of a wonderful stay at Novotel each time you visit us.We look forward to welcome you again at Novotel.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"Checkin counter feedback"

14th March 2012, Mumbai (Bombay), India

This refers to our visit the lady at the reception desk was really rude, i am not sure why she was behaving but her attitude was as if she is giving us the room free of costs and made lot of faces and gestures which were not expected from Accor group, her name was Ms. Assumption during our interaction. For the 1st time some 5 star property has treated us like this and i was shocked to see her behavior, i feel management must understand if some good clients are made unhappy at the reception counter how can anyone enjoy is holiday.She really spoiled our day and i hope Hotel Management takes some action on the same.

"Good hotel for business"

10th March 2012, Dubai, United Arab Emirates

The hotel was good, service excellent, the staff were just amazing. The area around the pool overlooking the sea is fantastic for recovering after a hard days work. The gym is state of the art, clean and easily accessible. I would recommend it anytime

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for providing your valuable feedback.We are glad that you had a pleasurable experience at our hotel.Words of encouragement from guests like you help us serve our guests better!Thank you for staying with us and we look forward to welcome you again.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"Nice Stay"

5th March 2012, na_jaMumbai, mumbai

Nice stay location is great but limited choice on the food front restaurants have a beautiful location but very slow serviceKids will enjoy the pool as it is not very deepThe beach is now cleaned everyday so it is nice to take a walk

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!We are extremely happy that you had a nice stay at NMJB.NMJB involved an array of choices - The Square, our all day dining multi-cuisine restaurant that serves pan-Indian cuisine with extensive breakfast, lunch and dinner buffets.We thank you for your feedback and will ensure you will have a quick service during your visit to our hotel next time.We look forward to welcome you again.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"Novatel Mumbai"

28th February 2012, WOLLONGONG

The Novatel Mumbai is in an amazing location right on the beach. The room was fantastic, the bathroom amazing. All the staff made our 2 night stay feel special, they couldn't be more helpful or friendly. The food was great as was the guided car tour of Mumbai City by one of the team. Congratulations to all on the excellent work, we will definately stay with Novatel again.Cheers Danny

Management responseDear Danny,Greetings from Novotel Mumbai Juhu Beach!Thank you for sharing your feedback.We are extremely happy that you hada wonderful experience at Novotel Mumbai. We appreciate the time you had taken out to provide this feedback which is very valuable to us and encourages us to serve our guests to 100% satisfaction.Thank you once again for your kind words.We look forward to welcome you again.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"Alright"

15th February 2012, Philadelphia, Pennsylvania, USA

Service is poor in the bar area. Waiters are not on top of things and take orders right away and there is delay in that. Everything else was good.

"comments"

10th February 2012, Mumbai (Bombay), India

hotel is good.....didnt like toilets which cant be locked from inside and.see through toilets with curtains outside...shaving kit,tooth paste,tooth brush,one toilet slipper,nite gown..these things available in leela near airport...otherwise food,service was good..thks for giving us sea facing room...complimentary voucher was for lunch only.it shud be either for lunch or dinner....overall it was above average experience..

Management responseDear Guest,Greetings from Novotel Mumbai Juhu Beach!We are glad that you had a pleasant stay at our hotel and would like to thank you for providing your valuable feedback.We look forward to welcome you again at Novotel.Warm regards,Monica EdaraMarketing & Communications Manager
« hide

"Nice hotel but front desk needs to get more efficient"

8th February 2012, honnavar, India

Lovely hotel....have stayed here 6 to 8 times in the last few weeks..always in the club and premiere rooms...all is good...but always had a problem with the front desk both checking in and out...I guess a lot of trainees here who need a lot of exposure...I call them 30 mins before I check out and tell them that I am checking out and I need the car to drop me at the airport....when I come down.....zilch....they start to find my bills....etc etc...long story! The car not ready....lots of issues here! Otherwise it's an awesome hotel and the bartenders are very friendly and helpful......