Novotel Mumbai Juhu Beach hotel

"Our Marriage Anniversary stay"

7th March 2013, gsharan7, Mumbai (Bombay), India

My stay at Novatel Juhu, Mumbai with my wife on our marriage anniversary day was great.Everything from the food to the service was fantastic. Although I wished for a bath tub in our room. The check-in & check-out was swift too. It's great value for money !.

Management responseDear gsharan7, Namaste from Novotel Mumbai Juhu Beach!Thank you for staying with us and recommending our hotel.It is such a pleasure to be a part of your wonderful memories and we look forward to many more, hope to see you again at Novotel Mumbai Juhu Beach.We look forward to welcoming you again at Novotel Mumbai Juhu Beach.Warm Regards, Team Novotel Mumbai Juhu Beach
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"Good, relaxed stay"

6th March 2013, SreeramV, Mumbai (Bombay), India

Quite liked the stay especially the location. Rooms are clean but overpriced for whats on offer. Its more like a business hotel but priced like a luxury hotel! No complaints as far as room quality or service is concerned. But its not value for what one pays. Overall, I would rate it as good and would most likely go again if an opportunity arises.

"Very Bad Experience - Specifically on overall Service"

2nd March 2013, parvjain, Delhi

I chose this hotel with good expectations, however I had a very bad experience from the time of check in till check out.The moment I got down from my taxi at hotel gate...I was amazed to see that hotel boys standing there but no one willling to help with luggage..I had to ask them for help. Now I reached reception for check in..The front office guy mentioned the room is not ready yet and it will take half an hour to get the room ready. I agreed to wait at reception and front office guy said, he will inform me once room is ready. I kept waiting and then after 45 minutes I went to front office guy to check, he said another half an hour...and my waiting went on till 2 hours. Finally after 2 hours when I went at reception the front office guy was changed and he said room is already ready from quite a while. I dsaid if it was ready why I was not informed, they did not had any answer. When I complained they gave me a upgraded room. Now I came to hotel room...I was feeling to have a tea checked the tea maker...but that was complicated and I called guest service to send some one for instructiosn to use it...no one turned up even after calling guest service thrice and eventually I went to corridor and asked a house keeping guy on duty in corridor to help me. After my tea, I went to washroom and discovered flush is not working in the washroom...I complained, someone came did some repair..it started working...This is ow first day went...Second day started I went for breakfast included in my rates, no on there to helpme allocate a table..had to find and ask ...came to hotel room and again discovered flush is not working again...I called up duty manager ..after my aggressive ness they changed my room.....anyhow stay completed and I came for check out at 5 AM in morning....this guy took payment and everything however I realized this guy did not give me a bill of my stay...no one helped to take my luggage till taxi...A expensive hotel with all basic services missing....Not a worthwile stay at all and very bad experience.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for staying with us.Firstly, we would like to apologize for the inconvenience caused during your stay.Guest satisfaction is our highest priority and we strive hard in every way to ensure that all our guests leave with a smile on their face.Your comments are well noted and we assure you that necessary steps have been taken to avoid similar occurrences in the future.We sincerely hope that you treat this incident as a one off case and consider revisiting our property during your next visit to Mumbai and give us an opportunity to welcome you back so that we can regain your confidence in some way.We hope you give us an opportunity to serve you again!Warm Regards,Amrita Gujral SachdevDirector of Sales and Marketing
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"The brand Novotel is tarnished by bad management."

7th February 2013, satisabharwal, New Delhi, India

We had booked three rooms on a higher floor sea facing but on check in at 4 pm only one room was made available with the excuse that the hotel was fully booked . The water in the toilet was leaking the whole night and the shower not working . The wooden flooring was sticky as if had not been cleaned for days.The breakfast served was average and the staff had a laid back attitude. Please wake up .

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!We hope you can accept our sincerest apologies for the challenges you encountered with us. Please be assured, that the feedback has been noted, and appropriate action has been taken to prevent any guest being similarly inconvenienced in the future.We hope you will return, so we can convey to you that bad your experiences are not our usual standard and that we give high priority to cleanliness and guest satisfaction.We look forward to welcoming you again at Novotel Mumbai Juhu Beach.Warm Regards,Team Novotel Mumbai Juhu Beach.
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"Great hotel"

6th February 2013, jhay777, Melbourne, Australia

I stayed here for approximately 3 weeks for a combined business trip and family holiday. The rooms are a decent size, well appointed, well maintained and kept clean daily. The evening turn-down service was a nice touch although I found it a bit superfluous.Room service was prompt and food was of a good quality. Breakfast was a large buffet style affair that had most things we wanted (i.e. fresh cut fruit, cooked to order omelettes, sausages/baked beans/etc, good selection of pastries and juices).I never ate at the other couple of restaurants, but other guests told me the food was good.We got a room on the executive floor at a steep discount during a promotional period. This means it was good value for money as we were also able to used the executive suite which had its own quieter breakfast buffet and a limited selection of evening nibbles and drinks (inclusive) which more than sufficed for dinner on many evenings. The executive suite has lounges intermixed with dining tables, along with computers with internet access, photocopying/scanning/faxing facilities, and a business meeting room.The pool and is lovely, although it was cold to swim in when we were there (January). Pool-side lounges are comfortable and you can order most beverages and a limited menu of food whilst enjoying the view over the pool and the ocean.The gym is average sized and includes the basics. I found the always-present personal trainers helpful when called upon to assist with a routine. The availability of complimentary fresh fruit was a nice touch.I had a lovely upper body massage at the spa, although it was expensive compared to other options in the area. They had just opened a beauty therapy salon when I was there, but I didn't get a chance to try it out.I found the plentiful staff were generally attentive and helpful. Nothing was too much trouble to organise for me even when I had a couple of unusual requests.I only have minor criticisms:- sometimes the coffee service at breakfast was slow, sometimes it was difficult to get pool-side service, sometimes they ran out of hand towels in the gym, and it took a while too long for them to organise a kettle to replace the coffee machine in my room (at my request). But frankly if that's all I have to complain about then it was pretty much one of the better resort-style hotel stays I've had over the years, and its easily one of the best Novotel Hotels I've stayed at across the world.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for visiting us and choosing us as your hotel for stay in Mumbai.We are happy that you enjoyed our lovely idyllic location with the gorgeous views of the sunset on the Arabian Sea and are pleased to know that the food & beverage, services offered to you lived upto your expectations.We are delighted to know that you enjoyed the breakast buffet spread at the Square.Additionally, we recommend that you visit our Italian specialty restaurant Olio and Indian specialty restaurant Bageecha on your next visit. Sampan, our Chinese specialty restaurant, is a legendary Chinese restaurant and is frequented by many Bollywood stars.We look forward to welcome you again.Warm regards,Amrita Gujral SachdevDirector of Sales & Marketing
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"Peace in the noisy Mumbai"

31st January 2013, JaneLiege_Belgium, Liege, Belgium

A very pleasant stay in Mumbai at the sea after travelling in the country on our own.Sometimes a bit expensive for the restaurant (too large menu). Not enough chairs at the swimming pool. Very nice people.

Management responseDear Guest,Thank you for staying with us and providing such a wonderful feedback.We are delighted to know that you had a pleasant stay at our hotel were satisfied with the quality of service.For good offers we suggest you visit the Accor hotels website.We look forward to welcome you again.Warm regards,Amrita Gujral-SachdevDirector of Sales and Marketing
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"nearly full marks"

28th January 2013, flywind_13, London, United Kingdom

Breakfast selection and all restaurants were very good except for the Olio where the italian food was rather stodgy. I could not figure out why they provided teabags and mugs when the espresso machine could not provide enough water to fill a mug. As it was the last day I did not bother to ring for help.The rest of my family however did experience some disturbance from the service lift.

Management responseDear Guest, Thank you for staying with us and providing your valuable feedback.Regretfully, you did not enjoy your experience at Olio but we are happy to know that you liked our widespread breakfast buffet and the food at other restaurants, and that you enjoyed our lovely idyllic location and the gorgeous views of the sunset on the Arabian Sea from your rooms, pool-side and restaurants.Warm Regards, Amrita Gujral Sachdev Director of Sales and Marketing
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"Beautiful :-)"

17th January 2013, Mumbai, Maharashtra, India

Hotel is strategically located. Restaurants / Bars / Pool / Rooms are all facing the ocean. Super deals at the bar for sundowners & the sunset by the beach just ups the ante & makes it completely worthwhile. Service is top notch. Highly recommended :-)

Management responseDear Guest, We sincerely thank your for your feedback and recommending our Hotel.We are delighted to know that you had a comfortable stay.It gives us much joy in knowing that you liked the idyllic location of our hotel, which is just a stroll away from the beach and promises spectacular views of the Arabian Sea from most of the rooms and restaurants, the service extended by our staff and the food served in our restaurants.We look forward welcome you again at Novotel Mumbai Juhu Beach!Warm Regards,Amrita Gujral SachdevDirector of Sales & Marketing
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"Pleasant stay"

15th January 2013, SayItLikeItIsPlease, UK

I arrived at the hotel on the 12th of Dec @ ~4am and was welcomed to the hotel, albeit with limited staff. Was shown to the room and baggage delivered by the porters promptly. Room was clean and well presented. The room i had was a standard, so cannot complain about the view overlooking the sewage pool to the left of the hotel! Room amenities were good, usual stuff like refreshments, TV, cable, rain shower was heaven especially after a 12+ hour trip. The king size bed was big enough to accommodate my family comfortably - 2 adults and 2 kids (aged 2+6).I would stay here again without hesitation. One word of advice, if you need FX or a mobile SIM, i would pay a visit to the vendor shops outside the hotel perimeter for better value.Location was great, with access to the beach from the rear of the hotel. Hotel is very security conscious, which i liked, which screened and limited guests to the lobby area as the lifts need room cards to progress to the resident floors.All of the hotel staff were very polite, courteous and had a helpful attitude - which is testament to the ethos instilled by Novotel.

Management responseDear Guest, We sincerely thank your for your feedback and recommending our Hotel.We are really pleased to know that you were satisfied with the services and facilities offered to you during your stay and that we managed to live up to your expectations.We also thank you for appreciating our strict security measures that we take for the safety of our guests.We are happy that you enjoyed lovely idyllic location, just a stroll away from Juhu Beach and glitterati of Bollywood. We neighbor shopping malls, cinemas, iconic Prithvi Theatre and \he popularly frequented ISKCON temple. Additionally, we are mere 8 km away from the domestic and international airport. We look forward to welcome you again.Warm regards,Amrita Gujral Sachdev Director of Sales and Marketing
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"Great hotel"

13th January 2013, Flyprincess, Toronto, Ontario, Canada

I stay at many hotels all around the world for work.this hotel is in a great location close to many good restaurants.the buffet breakfast is also good.a gentleman at the front desk named Roy was very helpful.he deffinately makes ur stay more enjoyale because he really goes out of his way to be of help.the lounge access that comes with a premium room are definately worth it.there are free drinks & appitizers from 6pm it is a great way to unwind after a long day.the spa also has great service & the gym is very good.there is also a very popular bar in the lobby of the hotel with a great view of the sunset in the evenings.i deffinately recommend this hotel.I have stayed here many times & as a woman travelling alone i feel very safe here & it is hard to find a hotel that has consistent good service even after so many stays.

Management responseDear Guest, We sincerely thank your for your feedback and recommending our Hotel.We are happy to know that you enjoyed your stay at our hotel. We are honored to be your home in Mumbai. The safety & security of our guests is indeed of great impetus to us. We are pleased to know that you were satisfied with the services & facilities offered to you during your stay and that we managed to live up to your expectations.We look forward to welcome you again.Warm Regards,Amrita Gujral SachdevDirector of Sales & Marketing
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"Fantastic"

8th January 2013, Cyril M, London, United Kingdom

Exceeded expectations in all areas. Great location and exceptional service. Why stay anywhere else! Staff are attentive, bar is superb, food is fantastic in all the restaurants. We stayed in the premier rooms. Extremely spacious and clean. Kids enjoyed the pool and the beach area.

Management responseDear Guest,Namaste from Novotel Mumbai Juhu Beach!Thank you for providing your valuable feedback.We are delighted to know that you had a comfortable stay. It gives us much joy in knowing that you liked the spectacular views from our room, the service extended by our staff and the food served at our restaurants. As you would have noticed at the lobby area, X-box gaming console & kids play area for your and your child’s entertainment.We continually work towards providing our guest and their kids an experience that they well deserve!We look forward to welcome you again at Novotel Mumbai Juhu Beach.Warm Regards,Amrita Gujral Sachdev
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