Mercure Pontianak

"Nice for Business Trip"

21st May 2012, FerryFernandez, Jakarta, Indonesia

Mercure Pontianak placed at strategic location and nice place for business meeting. Near to mall and office area ayani.

"Value for money, good location."

5th May 2012, AshuraSylviane, Singapore, Singapore

I have been travelling to Pontianak frequently since my fiance is from there. Honestly other than Mercure, I have never stayed in other hotels before.Plus:1) Great location as it is just beside the shopping mall (Ayani Mega Mall)2) Rooms are clean, spacious and value for money3) Staffs are friendly and helpful4) I can see that the hotel has made some changes to the setting in the Lobby area, which is kinda nice. They are also doing some renovation work at the moment. Looking forward to the new additions in my next visit. Good to see that they are constantly improving their facility.Minus:1) Well I can't say that this is the hotel's fault since it is quite common in Indonesia and yes, I mean the black out incidents.2) Staffs are not exactly English speaking.3) Only certain rooms can detect/connect to WIFI.4) The bathroom/toilet are usually clean but...my last stay in room 610 was not pleasurable due to leaking from the water outlet near the toilet bowl and many ants. around the rubbish bin and basin. (P.S: I stayed in the very same room in Jan 2012 and it was great)5) The bed sheets had some grey stains and feel kinda sandy after housekeeping. (P.S: Did not encounter this during my previous stay in Jan as well. Not sure if the hotel's quality of cleanliness and housekeeping is getting worse.)6) Pool is too small.Nevertheless, I will still stay in this hotel for the location and I hope the hotel management will continue to improve in all the minus points.

Management responseDear Ms. AshuraThank you for sharing your feedback to us.We will take a look deeply and following up the things were you mention.Looking forward to welcoming you back in here.Sincerely yours
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"Best Choice In Pontianak"

2nd March 2012, Cali50s, SF Bay area

There's no much at all to do in this town, but if you stay here, this place is very good. Great prices and value/quality. Walking distance to nice mall with familar fast food and good shops including supermarket. Street in front of hotel is always busy with motorbikes, cars and trucks so there is some street noise for rooms facings that way.

Management responseDear Sir,Thank you for sharing your positive comment about us.We look forward to welcoming you back in here, next time will prefer to had a room facing on backside of the hotel.Best regard,General Manager
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"my comments"

29th February 2012, Tangerang, Indonesia

Overall very good. Service is friendly and fast. In terms of cleanliness is also very good. And a strategic location because it happened near where I work is at the Mall A Yani. It's just that I often missed because the Hotel Mercure room is often full. Thank you

Management responseDear Sir,Thank you for your positive feedback about our hotel.We look forward to welcoming you back in here.Sincerely yours,General Manager
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"Good hotel with loud music"

15th February 2012, Jakarta

In general, this hotel fulfilled what I need and want from a hotel service but, during my one night stay, loud music from a bar or whatever in the lobby really drives me crazy until midnight. The low bass noise vibrates through the room and continues to fill in any empty medium available. if that weren't happened, I will be contented.

Management responseDear Sir,Thank you for sharing your comment about us.We really appreciate and following up this matter.Looking forward to welcoming you back in here.Sincerely yours,Hotel Management
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"nice hotel"

5th February 2012, Jakarta, Indonesia

the hotel is quite good. the location near of the mall so easy if we want to eat or shopping. the hotel is very clean and also have a good design of room with the nice quality of bed. very recommended hotel for stay in pontianak.

Management responseDear Sir/Madam,Thank you for sharing your positive comment.We look forward to welcome you again in our hotel.sincerely yours,General Manager
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"The Service should be Reviewed"

3rd October 2011, Jakarta

We are very happy to be at this hotel, especially when there were medium occupancy. We were not too pleased with the service if the hotel was fully occupied. The service were quite slow, since the arrival unto the departure from the hotel. I think the management should train the hotel staffs to work more quickly, especially the front officers. Anyway, overall, the atmosphere of the hotel and the facilities inside the hotel are very good.

Management responseDear Sir/Madam,We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Endrian HanantoGeneral ManagerMercure Pontianak
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"Foods"

8th April 2011, Kota Kinabalu

I have stayed in this hotel previously and this is my second time staying in this hotel. The first time i was here the room i stayed in was quite spacious but this time around it was not as i have expected it to be. The room was quite small and i remember the price was almost the same. When i arrived my room was not ready..i booked the room in advance through online booking but was quite disappointed because i have to wait for almost one hour for my room and was given the room no. 548 and the room was very hot even though i put the air conditioning at the coldest but by the time i was about to leave for my dinner two hours later it was still hot..grateful if your management could do something about this situation.All in all the services is good and will be staying in this hotel again the next time i am in Pontianak. The location of the hotel is strategically located near the Matahari Mall and make it easy for the hotel guess to walk about the shopping mall there

Management responseDear Sir/Madam,We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Endrian HanantoGeneral ManagerMercure Pontianak
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"Nice hotel at reasonable rate"

20th December 2010, Jakarta

in general , my stay was good, only i have few things to share .. first the check-in process was quite slow because they said they haven't got the reservation on their side while i already had the booking code and paper from the internet, so it's kinda misunderstanding, i got the room eventually. 2nd, the mattras is quite hard for me, so i suppose there's any chance the hotel would replace with softer one.

"floor"

15th November 2010, melbourne

the floor needs more effort of cleaning. other than that, i would probably think this is the best hotel in pontianak at this stage.