Hotel - Mercure Pontianak
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Mercure Hotel

Mercure Pontianak

Jalan Jenderal Ahmad Yani, 91  West Kalimantan 
78124 PONTIANAK
INDONESIA

386 reviews
TripAdvisor Rating Based on 386 reviews
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Mercure Pontianak

Mid-scale hotel for business trips or leisure

With its spacious 265 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business travelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.

The hotel has a strategic location, very close to the business centre, the State/Provincial Governor Office, Museum of West Kalimantan, Kapuas River, Equator Monument and adjacent with the biggest shopping mall complex in town, Ayani Megamall.

Hotel extras

Guests can enjoy live music in the Lobby Lounge from 8-12PM every night. And for culinary lovers, you can visit our restaurant with a variety of Western, Chinese and Indonesian food. Other facilities include swimming pool and fitness centre.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Number
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Air conditioning
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Number
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Pontianak

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124
PONTIANAK
INDONESIA

Tel: (+62)561/577888
Fax: (+62)561/768833

Check-in from 14h00
Check out up to 12h00
Access and transport
  • DAMRI : 
  • SUPADIO AIRPORT At 10km / 6.21 miles

GPS : -0.055007, 109.348544

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • Superior Twin Beds
    Superior Twin Beds

    Modern and minimalist concept, comfortable 2 single beds, 26" LCD TV, satellite TV with selected 40 international TV channel, free unlimited Internet access, laptop-size safety box and ensuite bathroom. Featuring city and pool view.

  • Deluxe Twin Beds
    Deluxe Twin Beds

    Larger than superior with minimalist style with pool city view, comfortable 2 single beds, 32" LCD TV, satellite TV with selected 40 international TV channel, free unlimited Internet access, laptop-size safety box and ensuite bathroom.

  • 1 Superior King-Size Bed
    1 Superior King-Size Bed

    Modern and minimalist concept, comfortable king-size bed, 26" LCD TV, satellite TV with selected 40 international TV channel, free unlimited Internet access, laptop-size safety box and ensuite bathroom. Featuring city and pool view.

  • Deluxe Room with 1 King-Size Bed
    Deluxe Room with 1 King-Size Bed

    Larger than superior with minimalist style with pool city view, comfortable king-size bed, 32" LCD TV, satelite TV with selected 40 international TV channel, free unlimited Internet access, laptop-size safety box and ensuite bathroom.

  • Suite with 1 King bed + Sofa
    Suite with 1 King bed + Sofa

    Perfect for business guest or family, comfortable king-size bed, 32" LCD TV, living room inside, satellite TV with selected 40 international TV channel, free unlimited Internet access, laptop-size safety box and ensuite bathroom.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Airconditioning
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Manual temperature control
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

EBONY RESTAURANT Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

EBONY RESTAURANT Type of cuisine: International


A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Find out more and book
EBONY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

EBONY BAR

See all our restaurants and bars

Your meetings and events

Mercure Pontianak Meeting Room

Our meeting rooms


  • Number of meeting rooms: 9
  • Maximum size: 324 m2
  • Maximum capacity: 600
  • Maximum banquet capacity: 300

Our customer reviews for Mercure Pontianak

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 386 reviews

nanung_ac 2015/09/11
« very confortable stay »

Actually, it has been a very enjoyable moment during my two-night stay in Pontianak. Moreover, I stayed at Mercure Hotel Pontianak. The staff was friendly and helpful. The hotel rate I paid was also very unexpensive. Great.

MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Nanung_ac Warmest greeting from Mercure Hotels Pontianak, Thank for staying with us with the last two days during your visit in Pontianak. We are very happy to have you in our hotel. Your positive feedback encourage us to always give the very best we have in term of service and product. We are waiting you again very near future to stay with us. Have a nice day! Kind regards, Moddy Sumayku PR Manager

Magillcc 2015/05/21
« Fantastic saff »

The hotel is well situated with good facilities and excellent staff. Check-in and check-out were fast and efficient and the room and restaurant staff very helpful, pleasant and friendly. However, if you are allergic to smoke you will have problems. The lounge area does not seem to be non-smoking as there were many men smoking while enjoying music in the evening. Hence only smokers can really enjoy the entertainment. Sad because it was good.

MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Magillcc, Warmest Greetings from Mercure Hotels Pontianak, Thank you for taking your time to write positive feedback trough Tripadvisor. We are happy to have you in our hotel. Your feedback already forward to management team and it motivate us to always give the best we can to every guest we have in our hotel especially like you. We also notice about our lounge that you mention in your review, on behalf of management we do apologize for the inconvenience caused. We hope we can find the best solutions for your feedback regarding our lounge. Once again thank you for your kind feedback. We are waiting you to comeback again in our hotel for the next future. Have a nice day. Kindly regards, Moddy Sumayku PR Manager

budisan-rbs 2015/04/18
« Good location, nice view, good service but ... »

everything is perfect unless i had less time to enjoy hotel facilities, cos i spend more time travel over cities in west kalimantan. staffs polite and quick services, location near to the mall where i can taste various food, but none local traditional.

MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Budisan-rds, Greeting from Mercure Hotel Pontianak, Thank you for sharing your good experience in Tripadvisor about our hotel. Your positive feedback already forward to management team and for sure we are very happy to get it from you. It's motivate us to do our best in term of service and product. We are welcoming you back again in a future. Regards, Moddy Sumayku PR manager

Whjo04 2015/01/06
« Below expectation »

Overall, it is below my expectation for a 4 stars hotel. Hall way to the room is always dirty. Not a very good location if you do not know your way around town. Positive point(s), room is acceptable (size and cleanliness); swimming pool and wifi Negative: towel in the room is not clean properly, location is quite far from town and hallway is dirty.

Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Whjo04, Warmest Greeting from Mercure Hotels Pontianak. Thank you for choosing our hotel and taking your time to write some comments in Tripadvisor. We are notice about your concern regarding our rooms and location. Your comment already forward to Management Team especially House Keeping team and re train our staff to ensure it will not happened again in a future and always try to keep our service and product compliance with Mercures brands worldwide to completed guest satisfaction as our main concern. If you have any disposal matter, you can contact me directly trough my email prm@mercurepontianak.com. We are welcoming you back in a future. Thank you. Sincerely yours, Moddy Sumayku PR Manager

Thesis B 2014/11/03
« Excellent hotel »

I stayed only for an overnight at this hotel but in general hotel facilities and services are extremely excellent. Only need less than 10 minutes to check in and walked into my room, the room was so nice and breakfast was really great!

Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs Tesis B Warmest Greeting from Mercure Pontianak, First, we would like to thank you for taking your time to write a good review in Tripadvisor. I already forward your comment to management team. We are most happy to have you here in Mercure Pontianak. Thank you for choosing Mercure Pontianak during your visit in West Kalimantan. We are hoping you visit us again in very near future. Kindly Regards, Moddy Sumayku PR Manager

Suwito C 2014/10/13
« Enjoyable Stay »

Mercure Pontianak is one of the best hotel in Pontianak. Service is warm from staffs and they are very helpful. Room is large and ambience is set to make us feel at home. Overall satisfied and will stay here again on next visits.

Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Miss Suwito , Warmest Greetings from Mercure Hotel Pontianak. We are very happy to have a good review from you. Your good review already forward to our management team and highly appreciate your comment as our motivation to keep maintain our quality product and service. Thank you for choosing Mercure Pontianak and taking your time to write comment in Tripadvisor. We hope we could have your visit in a very near future. Best regards, Moddy Sumayku PR Manager

DanielHii 2014/10/12
« Terrible experience »

First of all, the hotel appearance not really seems like 4 stars at all, but the room is acceptable. The reservation is bad even i got confirmation code online. But the system show no records at all. The swimming pool is condition is bad.

Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Daniel Hii Warmest Greetings from Mercure Hotel Pontianak. First, on behalf management we would like to thank you for choosing Mercure Hotel as your place to stay during your visit in Pontianak. We are noticed about your comments regarding your reservation code not appear in our system. We already forward your comment to the department concern also to find out in our system. We do apologize for the inconvenience caused. And we ensure that would not happen again in a future. Thank you for your taking your time to write your comments in Tripadvisor. We are welcoming you back in a future. Regards, Moddy Sumayku PR Manager

Angela196165 2014/09/30
« Short stay advised »

The hotel has a welcoming reception and the staff are very kind and helpful. The room was a good size but the cleanliness was not. I had to call the cleaners back to sweep by the side of the desk where there were two large pieces of rubbish. The spare pillow was in a dirty pillowcase which was changed. The staff were happy to oblige in all of this but it should not have been necessary. Due a change in management it is no longer possible to charge taxis etc to the room so plenty of cash is needed. They did organise a taxi to a money changer for me. The trip to the Equator monument was the highlight. A great experience. There are no pavements in the city. It is congested and the air quality is poor. It is dirty. I did walk to the nearby Mall but crossing a road - well you take your life in your hands! It is not safe to go out alone and there is nowhere to walk. One day is enough. The level of English is poor - but then so is my Bahasa Indonesian! I a only pleased that I shall not have to go there again. The airport - words fail me. Breakfast at the hotel was very good and the bar food well presented and tasty. Sadly there was no tonic water for my Gin. The red wine was particularly good.

Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Angela196165, Warmest Greeting from Mercure Hotel Pontianak, Thank you for taking your time to write positive and neutral feedback to us. We are notice that our cleanliness are not meet your expectation. Your input already forward to department concern. We do apologize for the inconvenience caused. And promise that will never happened again. Once again we are Thank You for choosing Mercure Hotel Pontianak as your stay during your visit in West Kalimantan. We are welcoming you back in a future. Sincerely yours, Moddy Sumayku PR Manager

Richard_Simamora 2014/05/22
« Good Sleep!! »

Hotel Near to the mall, city town, near to airport and any Branch Garuda Indonesia helping for City Check In and or purchase and reschedule Air Ticket...Good Breakfast, but poor for swimming pool for Hotel 4 star....

MercurePontianak, Manajer Hubungan Masyarakat at Mercure Pontianak, responded to this review

Dear Valuable Guest, Warm Greetings from Equator! I would like to thank you for your good feedback regarding your last stay experience in Mercure Pontianak. I appreciate your input and for sure will check the pool and take immediately action related to your comment. I do apologize for un-convenience occur. We do hope we could serve you better in the near future. Kindly regards, Moddy Sumayku PR Manager

Denny J 2014/03/13
« Mercure Pontianak is the best hotel in Pontianak »

Mercure Pontianak is the best hotel in Pontianak. Location is near the biggest shopping center where we can find dinning and other thing. The located is also near the airport. It just 15 minutes. Many variation of menu in Breakfast

MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Denny Pesik, Thank you for your time to share us your good experience here. On behalf of the management of Mercure Pontianak, we are more than happy to see that you are satisfy with our product and service, and will share this to our staff and make your good experience as our motivation. Mercure Pontianak is ready to welcome you back to stay with us in the future. Yours Sincerely, Moddy Sumayku Public Relation Manager Mobile 0811 57 03162 prm@mercurepontianakhotel.com

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