Mercure Pontianak City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 866 reviews

Mercure Pontianak City Center - Image 1
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Description

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

Our accommodation(s)

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Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  866 reviews

TripAdvisor Rating  4.5/5  1,611 reviews

Stay in mercure pontianak

TripAdvisor rating 5.0/5

Tio S TripAdvisor review

Im so happy to be here, stay with family is the perfect acomodation for me and my fams cause really comfortable and clean thank you mercure pontianak and restaurant staff

Good stay

Customer review rating 4.0/5

Caroline Business - Confirmed reviews ALL

Overall the experience is nice. The room is clean enough (even though there are seen stains in the bedcovers), I wish there are plugs near the bed to charge the phone or laptop - but it's okay.

Dear Sir/Madam Caroline, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen ARIFIN General Manager

Good stay

Customer review rating 4.5/5

Olyvia P. Families - Confirmed reviews ALL

Good hosptality

Dear , Mrs. Olyvia We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Customer review rating 4.5/5

Ahmad Families - Confirmed reviews ALL

Nice and comfort

Dear , Mr. Ahmad We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice

Customer review rating 4.0/5

Agus Business - Confirmed reviews ALL

Ok

Dear Agus Wijaya , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

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Other web-users rate our hotel

  • 135 reviews 8.8/10 Location
  • 595 reviews 8.5/10 Room
  • 1,029 reviews 9.1/10 Service
  • 17 reviews 8.1/10 WiFi
  • 570 reviews 9.1/10 Food
  • 352 reviews 8.8/10 Cleanliness
  • 264 reviews 8.9/10 Breakfast

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ibis Pontianak City Center 3 stars

Customer review rating (ALL Rating) 4.5/5 (664 reviews)

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