Sofitel Wanda Ningbo - hotel reviews in Ningbo
Hotel code: 6860
Accorhotels.com customer reviews in partnership with TripAdvisor
"Food Quality Problem"
6th July 2011, Hong kong
The quality of food is not up to 5 stars hotel standard and the staff training yet to be further enhanced. Two typical examples: 1 we went down for breakfast around 9:30 and half of the food trays were empty without refill. 2. Staff failed to give correct information on the hotel restaurant even the simple thing like opening hours.
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Management responseDear clients,Thank you very much for comments, which are very helpful to improve our standard of service. We will make sure to improve food product standard, especially the buffet service standard. In addition, internal training to our new staffs will be further improved to meet our luxury hotel standard. The above both have been mentioned in our morning briefing by GM and listed in our very soon future action.Look forward to your next visit very soon, and please feel free to contact us for any comments or any assistance needed.Have a great day!Sofitel Wanda Ningbo
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"Ningbo"
29th June 2011, Phoenix
Nice hotel in new area right by large new mall which has a Wal Mart. Room has all the frills but had to call housekeeping to get an iron. I will stay here on my next trip to Ningbo.
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Management responseBonjour My Dear Guest,Appreciate that you like our hotel, looking forward your next visit.Sincrement,Sofitel Wanda Ningbo
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"good in environment"
24th April 2011, shanghai
all the rooms are quite new, and all equiment is excellent, the service is good, just the price for breakfast is not worth, good location, closing to the shopping mall, and nice sight of view, a club number can booking the hotel with good price, and parking place is free and big enough
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Management responseDear my guest, Thank you for choosing our hotel and we are glad that you like it. For the issues mentioned on the comments, already communicated with F&B manager, and the varieties and quantities. So when you next visit, you will find the different "Breakfast‘ style there.Sincrement,Sofitel Wanda Ningbo
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"Lackluster service"
18th November 2010
I was disappointed at the check-in counter staff's inefficiency. I arrived with a copy of the written confirmation note but the counter staff said they had no records of my booking. He tried to check with his colleagues but still could not find any booking record. He then said he would check with Accor China and promised to let me know the results via my China mobile while I and my friends went for a tour of Fenghua for the whole afternnoon. He never called.When I returned to the hotel in the evening only then the counter staff confirmed my booking.Compared to my experience with Sofitel Siam Reap when I visited in June this year, the difference is between a really 5 star reception and a 3 star one.
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Management responseBonjour My Dear Guest,Appologize for the inconvenience that brought to you! And we make sure that for coming days, this situation will not happen again.Sincrement,Sofitel Wanda Ningbo
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Hotel address
899 Si Ming Zhong RoadYinzhou District
Zhejiang Province
315192 NINGBO
CHINA
How to reach the hotel
GPS :N 29° 49' 34.72'' E 121° 32' 58.33''
Contact the hotel
- Tel. (+86)574/28899888
- Fax. (+86)574/28897777
- reservation@sofitelwandanb.com
