Hotel address
899 Si Ming Zhong RoadYinzhou District
Zhejiang Province
315192 NINGBO
CHINA
How to reach the hotel
GPS :N 29° 49' 34.72'' E 121° 32' 58.33''
Contact the hotel
- Tel. (+86)574/28899888
- Fax. (+86)574/28897777
- reservation@sofitelwandanb.com
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Sofitel Wanda Ningbo - hotel reviews in Ningbo
Hotel code: 6860
Accorhotels.com customer reviews in partnership with TripAdvisor
"NO WIFI in room!"
22nd January 2013, jcmbz, Hong Kong, China
Very new hotel in the city. Just next to a giant shopping mall which have almost everything you need like walmart and macdonald and some nice restaurant. Gym is alright and have free parking. Stuff are friendly and helpful.Location is ok and looks like in a fairly new develop areaHowever, no wifi in room and i have to go down to lobby to get wifi.
View management response »
Management responseDear Guest, Bonjour ! We really appreciate that you took some time to share your feedback with us and are delighted that you had a pleasant stay with us. Indeed, the lack of Wifi in our superior rooms is inconvinient for our guests, which is why we are currently upgrading our network and we are pleased to let you know that by the end of April this year 100% of our rooms will be covered by the Wifi. I would also like to take this opportunity to wish you and your family a very happy new year. Warmest Regards, Antoine Brossard
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"Happy in Ningbo"
24th October 2012, Mumbai (Bombay), India
Room design and comfort very good. Art in the hotel is very good. Breakfast spread is very large but it is very chinese leaving very small choice for vegetarian international travellers. Restaurants should also add few more items for vegetarian international travellers.
View management response »
Management responseDear Guest, Bonjour !We would like to thank for sharing your feedback with us, as your satisfaction is our one and only concern. We are delighted that you experience with us was pleasant, however we did note your comments regarind our breakfast selection which have already been shared with our Food & Beverages team for future improvement. Looking forward to seeing you again in Ningbo, Warmest Regards, Antoine Brossard
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"Nice Hotel"
19th June 2012, skwy, Hong Kong, China
A nice hotel, I have a very pleasant stay at the hotel. The hotel is next to a shopping mall, easy to find restaurant/shopping. The hotel is situated away from the city center, it is a bit hard to get a cab during rush hour.
View management response »
Management responseBonjour dear Guest ! We are delighted that your experience with us was enjoyable, this shall certainly make our Ambassadors very proud. However I am sorry that you struggled to find a taxi, we are aware of this difficulty and what we would like to suggest for your next stay would be either to ask our concierge to arrange a taxi for you in advance or to book our Hotel car for convinience. Thank you for taking some time to share your experience with us and fellow travellers, Best Regards, Antoine Brossard
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"Food Quality Problem"
6th July 2011, Hong kong
The quality of food is not up to 5 stars hotel standard and the staff training yet to be further enhanced. Two typical examples: 1 we went down for breakfast around 9:30 and half of the food trays were empty without refill. 2. Staff failed to give correct information on the hotel restaurant even the simple thing like opening hours.
View management response »
Management responseDear clients,Thank you very much for comments, which are very helpful to improve our standard of service. We will make sure to improve food product standard, especially the buffet service standard. In addition, internal training to our new staffs will be further improved to meet our luxury hotel standard. The above both have been mentioned in our morning briefing by GM and listed in our very soon future action.Look forward to your next visit very soon, and please feel free to contact us for any comments or any assistance needed.Have a great day!Sofitel Wanda Ningbo
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"Ningbo"
29th June 2011, Phoenix
Nice hotel in new area right by large new mall which has a Wal Mart. Room has all the frills but had to call housekeeping to get an iron. I will stay here on my next trip to Ningbo.
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Management responseBonjour My Dear Guest,Appreciate that you like our hotel, looking forward your next visit.Sincrement,Sofitel Wanda Ningbo
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"good in environment"
24th April 2011, shanghai
all the rooms are quite new, and all equiment is excellent, the service is good, just the price for breakfast is not worth, good location, closing to the shopping mall, and nice sight of view, a club number can booking the hotel with good price, and parking place is free and big enough
View management response »
Management responseDear my guest, Thank you for choosing our hotel and we are glad that you like it. For the issues mentioned on the comments, already communicated with F&B manager, and the varieties and quantities. So when you next visit, you will find the different "Breakfast‘ style there.Sincrement,Sofitel Wanda Ningbo
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"Lackluster service"
18th November 2010
I was disappointed at the check-in counter staff's inefficiency. I arrived with a copy of the written confirmation note but the counter staff said they had no records of my booking. He tried to check with his colleagues but still could not find any booking record. He then said he would check with Accor China and promised to let me know the results via my China mobile while I and my friends went for a tour of Fenghua for the whole afternnoon. He never called.When I returned to the hotel in the evening only then the counter staff confirmed my booking.Compared to my experience with Sofitel Siam Reap when I visited in June this year, the difference is between a really 5 star reception and a 3 star one.
View management response »
Management responseBonjour My Dear Guest,Appologize for the inconvenience that brought to you! And we make sure that for coming days, this situation will not happen again.Sincrement,Sofitel Wanda Ningbo
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