Mercure Hadleys Hobart Hotel - Previously Grand Mercure

"Car parking"

18th May 2012, Kia56, Kangaroo Flat, Australia

It would have been good to know that there was a charge for parkingas this was an extra cost which was not calculated in and the room was wery musty smell towel rack fell of and the toilet leaked all night

Management responseThank you for taking the time to tell us about your experience at Mercure Hadleys. I am disappointed to hear that your experience did not meet your expectations. To ensure that there is an immediate improvement in this area I have investigated and addressed your concerns with the Executive Housekeeper and Front Office Manager.At Mercure Hadleys, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for providing your feedback, and we look forward to welcoming you back to the hotel on any future visits you may make to Hobart.
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"Fawlty Towers Mk2"

11th May 2012, Sydney

Yhe staff have no idea about customer service.When booking in they could not get any of my credit cards to work then to their suprise they found that the terminal had not beeen switched on.It went downhilll from then

Management responseThank you for taking the time to tell us about your experience at Mercure Hadleys. I am disappointed to hear that your experience did not meet your expectations.At Mercure Hadleys, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us particularly as your stay was within the first few days of our new reception desk being operational and the feedback you have provided has been extremely valuable to us. I hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at our hotel when you next travel to Hobart.
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"A little run Down"

6th May 2012, Sydney

in fairness to the hotel they were in a stage of transition with new rooms opening imminently (+ company that owns hotel is said to be in receivership). As such it was obvious some maintenance had been overlooked for at least the short term, e.g. toilet dripping & keeping me awake, wifi connection not working etc. Management were helpful & apologetic but my toilet still dripped for my whole five nights & I was never able to connect to wifi. I would give them another go based just on their attitude but would also hope for vast improvement.

Management responseThank you for staying at Mercure Hadleys Hotel, and for taking the time to provide feedback on your recent stay. I appreciate your understanding in regards to our busy but exciting time however am disappointed to hear that you experienced such matters. Your comments have been passed onto our Housekeeping and Maintenance departments who have ensured the issues have been rectified immediately. I apologise that this was not attended to during your stay and hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at our hotel on your next visit to Hobart.
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"Close to the Harbour"

6th May 2012, Terry010, Melbourne, Australia

We loved the room, just down the road from the Salamanca Market and the Harbour.We stayed 2 nights but the sheets weren't changed.

Management responseI appreciate you taking the time to post your review on Trip Advisor. I’m pleased to hear you enjoyed the hotels excellent location and found our room’s accommodating. Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Hobart.
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"Highly recommended"

4th May 2012, Sacbutman, Launceston, Australia

Excellant food and location. Room good but floor squeeks badly. Would definately stay here again. We were a returnig customer.

Management responseThank you for staying at Grand Mercure Hadley’s it is great to hear that you have had an enjoyable experience and thank you for your positive comments, I will be sure to pass your comments onto our team. We look forward to welcoming you back.
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"Not what was expected - Terrible experience"

26th April 2012, Rob488, Launceston, Australia

Terrible hotel.TV didnt work, Internet didnt work, had to ask for wine glases, as there wasnt any. Way overpriced for the quality of room and services.Didnt enjoy at all

"North Melbourne's first home game in Hobart!"

14th April 2012

Great hotel in a handy position. Brekky a bit over priced. We had a large room and big bathroom. Our friends who booked at the same time and paid the same, had a room half the size of ours and a small ensuite. Not sure how that happened....lucky us I guess.

"Beautiful hotel"

1st April 2012, Brisbane, Australia

Very nice hotel, great location. Little dissappointed that the roast and the soup were the same both nights that we stayed. Also we were on the second floor which involved going up the lift to the second floor then down 3 stairs, than up 3 stairs, than up another 4 stairs, then cruied through a long passage way, we were landen down with bags it would of been nice if the male receptionist knowing which room we were in would of helped us with our bags as their were 3 of us. One of which is an elderly lady.

Management responseDear Guest,My apologies that we did not meet your expectations.Please feel free to contact me upon your next visit to Hobart, we will strive to show the true Hadleys experience.Kind regards,Duncan Mars,Executive Assistant Manager
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"Good hotel"

26th March 2012, Brisbane, Australia

The room was very spacious and the bed was very comfortable. Overall, the hotel looks a bit tired, but it is clean and in an excellent location, and the dollar value was very good.

Management responseDear Guest,Thank you for staying with us at Grand Mercure Hadleys Hotel,We are currently in the process of undergoing soft refurbishments with more to come.We look forward to welcoming you back soon.Kind regards,Duncan MarsExecutive Assistant Manager.
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"A Touch of Class"

22nd March 2012, Sydney, Australia

We enjoyed the atmosphere of this lovely hotel which is well located in the centre of Hobart. The staff were all friendly and helpful, and the sleep peaceful, because our room faced the atrium rather than the street. The only problem for some people would be the steps between the lift and the rooms on the 1st floor, but this is not problem on the other floors.

Management responseDear Guest,I am pleased you had an enjoyable stay with us here at Grand Mercure Hadleys Hotel.The hotel was built in 1834, therefore the original design still remains including stairs.We look forward to welcoming you back soon,Kind regards, Duncan Mars,Executive Assistant Manager.
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"A sleepless time was had"

9th March 2012, Melbourne, Australia

Do not expect apartment accomodation at Hadleys as ther is none. We found out when we arrived to book in. We were given a hotel room (deluxe) facing the street . So much noise. 4 hours sleep per night on Thursday to Monday due to very loud pub 3doors down.Restaurant food options poor same menu every night. Breakfast was good but pricey. Will never go there again

"Historic gem"

5th March 2012, Angie255060, Sydney, Australia

Take a step back in time - this hotel is just beautiful and has managed to match history with modern ammenities - although digital TV would be good!We stayed in an executive room which was really spacious and comfortable. As a hotel in the heart of the CBD it's always going to be difficult to have a noise-free night's sleep, although we weren't troubled too much by noise...we weren't there on a Saturday night, so maybe that might be a challenge! Had a fabulous stay, the staff were fantastic and very obliging. Our luggage had been sent to Melbourne instead of Hobart, but it was no effort for staff to bring it to our room just after midnight when it arrived, checking before they did so that it was convenient to deliver it. Breakfast was delicious and always fresh. Would definitely recommend this hotel!

Management responseDear Guest,Thank you for your feedback,We appreciate receiving good comments, i will pass this onto my team.We look forward to welcoming you back in the near future.Kind regards,Duncan Mars,Executive Assistant Manager.
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"Rooms too hot"

29th February 2012, Melbourne, Australia

The hotel has had a good reputation over time but is looking and feels drab. In addition it was a hot weekend but the air conditioning in the room was less than adequate providing very little relief. Tip - fix air conditioning.

"Bathroom"

26th February 2012, Box Hill, Australia

Showers over baths are very inconvenient for "seniors" who have hip problems - maybe when next a renovation is completed baths are removed and replaced with showers - this would make life a lot easier.

"Hobart visit"

20th February 2012, Melbourne, Australia

We enjoyed our stay, noisey on Friday night as we were in a front room, would have preferred a quiter location. Staff was helpful. Breakfasts were very good, however evening meals were not satisfactory. Linen quality was not good as two towels had holes. It appears hotel may be in process of an upgrade which will be an improvement.Garage access is currently unfriendly.

"Hadleys in Hobart."

12th February 2012, Morrinsville - N Z

We stayed at Hadleys in Hobart for two nights. It was really central and we were able to walk down to the water. The rooms were nice and dark at night - something my husband appreciates. It had everything we needed. The reception staff were most friendly and helpful. The only drawback was that we had to use the fan (which was a bit noisy) at night as the room was quite warm. There didn't seem to be any air con. Other than that it was a lovely place to stay.

Management responseDear Guest,Thank you for your feedback,Grand Mercure Hadleys is located centrally between the CBD and Hobart's Waterfront precinct.Once again thank you for your feedback.Kind regards,Duncan MarsExecutive Assistant Manager.
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"good location"

10th February 2012, Perth

Staff especially Lexie very very helpful, my wife left her phone on a cafe table in the wilderness and it was found in 5 minutes, dinner was not good, bad in fact, breakfast great, rooms very small Location was great but it is a bit tired

"service good room not so"

9th February 2012, Sydney, Australia

Lovely hotel but was very hard finding way to room and car parking area lift inside was very slow and easier to use the stairs. Room was standard not happy with the no view or a brick wall to look at bed comfy room dull lighting not very good service and staff in dining area excellent, thank s for the stay did enyoy hobart

"Hadley's Hobart - suggestions"

9th February 2012, Adelaide, Australia

Noise is the biggest problem. Two problems- outside windows need to be acoustically sealed and double glazed against street noise and the bands of the adjacent hotel- connecting doors between rooms need to be acoustically sealed and door bottoms extended - so you don't hear the person in the next room using his toilet and seeing light under the door in the middle of thenight

"Our trip to Hobart"

29th January 2012, Christchurch, New Zealand

The service provided by the staff at the hotel was excellent, everyone was very helpful and friendly.We booked our room over the internet and when we arrived our room was not the one shown on the internet, we asked for an upgrade which cost another $30.00 each night, this suite was beautiful but did cost us $180.00 Aus per night.The hotel was close to the wharf and activities but no middle of the road restaurants, either very up market or takeaways.We liked the upgraded suite, very relaxing. The dinner menu was our less liked thing, as it did not change the whole week we were there so went out to eat elsewhere.

"Grand but Dated"

24th January 2012, Launceston, Australia

We usually stay at a another Mercure property close by but wanted a change. The room was Ok but facilities were a little dated. We upgraded to a larger room to get a better TV (Aus Open was on) but no flat screens available. We had a drink in the bar and found the prices almost double that of the tavern next door. The saving grace was that it was very quiet and we had a fabulous sleep almost missing breakfast

Management responseDear Guest,Thank you for your feedback,We are currently in the process of negotiation with liquor licensing Tasmania to resolve the noise issue from the tavern next door.We are currently in the process of resolving the issues throughout the hotel, such as TV’sKind regards,Duncan MarsGeneral Manager
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"Staying at Hadleys"

24th January 2012, Melbourne, Australia

Location is always of importance when staying in another city. Hadleys is very centrally located and you can easily walk to many places of interest around the harbour. Hobart is rich in history. It is evident in its old characteristic buildings. The bus services were excellent, both Metro and Tassielink enabling one to get around leisurely and not always rely on tours. However, excellent tours are availble. Hadleys Hotel is a beautiful old building, spacious rooms, very comfortable and staff were professional and most helpful at all times.

Management responseDear Guest,Thank you for your feedback.Grand Mercure Hadleys Hotel is in a great location with the CBD literally 50 meters down the road, as well as Salamanca a few minutes in the opposite direction.I appreciate your feedback and have passed your comments on.We look forward to welcoming you back in the near future.Kind regards,Duncan MarsGeneral Manager
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