Sofitel Wanda Harbin hotel

"its very good, but can do more for its guest"

11th February 2013, smwonghongkong, Hong Kong, China

The best hotel in town, staffs are nice, everything are good, except we need to wait for taxi for 30 minutes at peak hour. Hotel only got one limo available and at a very high/unreasonable hourly rate.

Management responseBonjour Mr. Wong;Thank you very much for your nice comment. Your feedback has been shared with concerned department, we will follow up the transportation improvement. Have a nice day!
« hide

"The best hotel in Harbin"

5th November 2012, Хабаровск, Россия

Sofitel is the best hotel in Harbin now.There is very interesting desing of hotel. There is the best western restaurant in Harbin (Element).Minuses: location (not far from Dragon tower; far from centre), price

Management responseBonjour Valued Guest; Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback.At Sofitel Wanda Harbin, we try to bring the latest trends in hotel design to demostrate the French Elegance by the artful blending of its classic French origin and the very best of local Harbin culture. Your comments is shared with our team, especially with the Elements.I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services.Thank you for taking time to share your experience on tripAdvisor, and we hope your next visit will be as pleasant as the previous one.Sun HE - Quality & Service Manager
« hide

"Old and small room"

16th October 2012, Sydney

The room I stayed is very small for a 5 star standard.. The carpet is dirty and old. The bathroom is old. Location ordinary. Service ok. People are friendly. Food not as good as before.Maybe other rooms are better. But I booked the luxury room, it's more expoensive than Superior room. Very disappointed.

Management responseDear Valued Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.  At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment on the food and room rate is well noted and please rest assured that the department head concern has been informed and they will take the appropriate measures to address the problem and prevent future occurrence.  I am also very pleased to informed you our carpet changing project and wifi coverage project for the whole hotel is in process. We hope this will bring you with more comfort and convenience for the stay.Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sun HE - Quality & Service Manager  at Sofitel Wanda Harbin
« hide

"Sofitel, Harbin & the Ice Festival"

10th April 2012, Brisbane, Australia

Once you are out of the major centres in China then English becomes more of an issue. However, we found this was not the case at the Sofitel. The service was second to none, the rooms and hotel are beautiful and as always, the Chinese people are anxious to ensure every part of your stay is perfect. Couldn't be happier...although the price is quite steep.

Management responseDear Valued Guest,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Our main objectif is always to make feel our guest at home away from home and it is always with a great pleasure to see that we succeed. Once again, thank you for sharing your experience, and we looking forward to welcome you back in the near future.Sincerely,
« hide

"Sofitel in Harbin"

13th July 2011, Хабаровск, Россия

Sofitel Wanda Harbin is the best hotel in Harbin.Cuisine "Element" locate on the second floor of Sofiel. This cuisine is the best non-chinese cuisine in Harbin.There is one problem in this hotel - understanding english.

"not 5 star standard even the price is"

10th February 2011

Sofitel is disappointing. The hotel used to be singapore hotel. Even the hotel is new, but the hardware is pretty old already. Room is very dark and not practical. Staff don't have any service attitude. The hotel is quite far from where Ice festival is and not close to downtown too. The price is quite high for this kind of quality.

Management responseDear Guest, Thank you for taking the time to tell us about your experience. We are sorry that the room you stayed in did meet your satisfaction. We will take all necessaries actions in order to make the room brighter and give more training to our staffs in order to meet our guests expectations. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely,
« hide

"Sofitel is nice with some disappointments"

7th February 2011, Travelchica23, California

We enjoyed our stay at the Sofitel in Harbin. The first room we were given we asked to switch because the carpet was so filthy. I was honestly a little appalled that the Sofitel had such dirty carpets, with huge stains and stains all over. We asked to switch, they sent someone up with a vacuum, the housekeeper took one look at it and said no way that is coming up with a vacuum. So, we called back down, and they agreed to switch us. The second room's carpet was a LOT better, though not pristine or anything. I have to say Harbin seems like a hard city to keep carpets clean in.... with all the ice outside, you end up tracking mud in if you don't take your shoes off.Other than the carpet, the bed was super comfortable, linens were clean, bathroom was clean. Everything was great. I am sure this hotel is really nice for Harbin standards - if you are going by non-China standards, you may be disappointed.If they cleaned the carpets, I would have given a better review, but when a carpet is filthy it just makes you feel like everything is dirty.

Management responseDear Guest, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem of carpet cleanliness.as per your comment the weather is a difficult issue to manage in relation to the carpets but a comprehensive cleaning schedule is already in place to enhance the condition.Furthermore a carpet replacement program will ensure all carpets are replaced over the next 3 years.We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely,
« hide