ibis budget Newport 2 stars

Customer review rating (ALL Rating) 4.3/5 696 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ¤ Free WiFi

  • ¤ Private and free parking

  • ¤ 5 min. drive to the city centre

  • ¤ 12 miles from Cardiff Bay

  • ¤ Just off junction 26 M4

Our accommodation(s)

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP NEWPORT
United Kingdom

GPS:51.602131, -3.005546

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  696 reviews

TripAdvisor Rating  3.5/5  789 reviews

Good stay

Customer review rating 4.0/5

June Couples - Confirmed reviews ALL

Overnight with dog and husband very enjoyable.happy staff.

Dear June, Thank you for taking the time to review your stay. It's heartening to hear you had an enjoyable stay with your husband and dog and appreciated our friendly staff. We're glad our team could contribute to making your overnight visit a positive one. We regret to hear about the inconvenience with the WiFi service. Please be assured that we are committed to providing reliable amenities, and we apologize for any disruption this may have caused during your stay. We all hope to be able to welcome you again. Best wishes, Noemi Alvarez, Ibis Budget Newport

Not so good stay

Customer review rating 1.5/5

Jane D. Couples - Confirmed reviews ALL

I could hardly understand the night manager when he spoke is English wad very broken . The hallway to are room smelt of drug smoking

Dear Jane, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Our guests' comfort is our priority, and we are sorry to learn that the room temperature and pillow firmness were not to your satisfaction. We have taken noted of your comment regarding the cleanliness in the room and we will pass it to our housekeeping department. I was also disappointed to hear that you felt that the standard of English amongst the night staff was hard to understand. The colleague in particular has been a dedicated member of our team for over a decade and has demonstrated good service to our guests during his time with us. We do encourage our guests to be respectful with rules and laws and also considerate of each other, though you will appreciate that it is not always possible to control the behaviour of others. As much as possible the team will take action if they are informed about any issues. I apologise if on this occasion, we could not help with the smell in the hallway. Once again, thank you for your review. Kind regards, Noemi Alvarez, Ibis Budget Newport

Stay at Ibis

Customer review rating 4.5/5

Paul A. Couples - Confirmed reviews ALL

As we arrived late,we were quickly booked in. The room was clean and had all we needed.

Dear Paul, Thank you for commenting on your stay. We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. However, we have taken note of your comment which will be addressed with our housekeeping team. We hope to have the opportunity to welcome you back in the future. Best regards, Noemi Alvarez, Ibis Budget Newport

Simple accomodation but ticks all boxes!

Customer review rating 4.0/5

Vikki R. Solo - Confirmed reviews ALL

Hotel is located immediately just off the M4. Approach road is not the prettiest but once parked and in the hotel it’s irrelevant. Staff on the small Reception were welcome and helpful. My double room, though maybe on the smaller side compared to other chains, was super clean, extremely sound proofed and cosy. Black out blinds were excellent, and had a kettle, TV plus great hot shower and thick fluffy towels - always hits the spot! Would recommend to anyone just needing a safe, clean and convenient stay near the capital.

Dear Vikki, Thank you for reviewing your recent stay with us. We are delighted to hear you found our staff welcoming and helpful, and it's great to know our location was convenient for your needs. Your compliments on our room's cleanliness, soundproofing, and amenities like the kettle and TV are greatly appreciated. We are glad that the blackout blinds and thick fluffy towels contributed to a comfortable stay and that you would recommend our hotel for a safe, clean, and convenient visit. We hope to welcome you back in the future. Best wishes, Noemi Alvarez, Ibis Budget Newport

Great customer service

Customer review rating 5.0/5

Julie-anne T. Friends - Confirmed reviews ALL

The room itself was very small, no separate bathroom, however it was comfortable and clean with no issues. The staff were fantastic- from the front of house greeting to the housekeepers who tucked my sons Teddy into bed when they refreshed the bedding! Will definitely return and recommend

Dear Julie-Anne, We thank you for taking the time to share your feedback. We are thrilled to hear that our staff made a positive impact during your stay, particularly with their friendly welcome and thoughtful gesture for your son. It's wonderful to know that our cleanliness standards met your expectations, ensuring a comfortable and spotless environment for your visit. We acknowledge your comments regarding the room size and lack of a separate bathroom area. While our design is indeed optimized for space efficiency and budget-friendliness, we understand that this can affect the level of privacy some guests prefer. We hope to welcome you back in the future. Regards, Noemi Alvarez, Ibis Budget Newport

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Other web-users rate our hotel

  • 361 reviews 8/10 Location
  • 905 reviews 6.3/10 Room
  • 883 reviews 9.5/10 Service
  • 25 reviews 9.7/10 WiFi
  • 543 reviews 4.8/10 Comfort
  • 436 reviews 7.2/10 Cleanliness
  • 209 reviews 7.4/10 Breakfast

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