Hotel - ibis budget Newport
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Ibis Budget Hotel

ibis budget Newport

164 Malpas Road 
NP20 5PP  NEWPORT
UNITED KINGDOM

552 reviews
TripAdvisor Rating Based on 552 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in public areas
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed
  • Electric car recharging units

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in public areas
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed
  • Electric car recharging units

Catering

  • Snack & beverage machine
See all services

Hotel location

Our rooms

  • 103 rooms
  • 5 rooms for people with reduced mobility
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Shower
    • Toilets
    • Emergency info in rooms
Our rooms fittings

Our customer reviews for ibis budget Newport

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 552 reviews

Martin B 2017/03/16
« 3 Days »

Spent three days in the Ibis Newport and it does what it says on the tin. The room was very clean and comfortable. Breakfast basic but adequate , who eats hotel breakfasts at home everyday? Can easily recommend this hotel, enjoy

IbisBudgetNewport, General Manager at Hotel ibis budget Newport, responded to this review

Dear Martin, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, specially the room and breakfast service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Royo Rodrigo General Manager Ibis Budget Newport

christinejane2016 2017/03/07
« Quality accommodation at budget price »

We have stayed at this hotel many times & have never been disappointed with the standard of accommodation & service offered by the always pleasant staff. The only issue we have recently experienced on a couple of occasions is that there are limited disabled parking facilities in close proximity to the hotel entrance & these spaces are always taken by non-blue badge displaying "white van men".

ibisbudgetNewport, Front Office Manager at Hotel ibis budget Newport, responded to this review

Dear christinejane2016, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Boris Pavelic Hotel Team Leader

simonbZ1694HU 2017/02/20
« Returning guests »

We have a ASD son so this quiet hotel is perfect for us he feels safe here which is our first priority. Safe are so helpful when needed to fill hot water bottle for his claming down strategy which helped

ibisbudgetNewport, Front Office Manager at Hotel ibis budget Newport, responded to this review

Dear simonbZ1694HU,, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Boris Pavelic Hotel Team Leader

C1746EHgaryh 2016/12/12
« Poor nights sleep »

I had 3 guest staying with you and 2 of them said the air conditioning was terrible to the point they needed to open the windows. This meant they then had to listen to the M4 all night. The Hotel reception did look clean when I was there.

ibisbudgetNewport, General Manager at Hotel ibis budget Newport, responded to this review

Dear C1746EHgaryh, Thank you for taking the time to tell us about your experience at the ibis budget Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Faris Thowfeek General Manager

controlleralan 2016/10/19
« Very Basic »

Room Clean & Sheets good, but could do with a Kettle & Cups, good staff and had a good night sleep We use this hotel when going to take our dog to Cardiff. Walking area close by. Will be using it again ! But suggest that you take kettle and heater in winter.

ibisbudgetNewport, General Manager at Hotel ibis budget Newport, responded to this review

Dear controlleralan, We very much appreciate your comments regarding your stay at the ibis budget Newport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. For your comfort in the future, please be advised that we do have kettles behind the reception and you could able to borrow one for your next visit, Our hotel staff are available around the clock to assist guests with any issues that may arise; and this instance may have been able to offer you an alternative room to ensure you a more comfortable stay. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Faris Thowfeek General Manager

Peter8091 2016/09/14
« A Great place to lay one's weary head! »

This is a lovely place to stay. The rooms, though basic, are clean and contain everything that one needs....double bed, TV, shower, sink, toilet and towels. The "all you can eat" continental breakfast is brilliant and there are snacks and drinks available to purchase 24 hrs/day. I use the place a lot and is always my first choice when staying in the area. Staff are very friendly, courteous and go out of the way to help. The only down side is that if you open the window there is a lot of motorway noise. The M4 runs right alongside the hotel.

ibisbudgetNewport, General Manager at Hotel ibis budget Newport, responded to this review

Dear Peter8091, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faris Thowfeek General Manage

RussPhillips 2016/09/01
« newport S Wales »

Small dated hotel in dire need of an injection of life. No equipment in rooms to make a coffee or Tea but coffee machine in lobby area which is £1:50 for a small paper cup, £0:50 for hot water. Rooms were adequate but beds very hard, so people with back problems beware.

ibisbudgetNewport, General Manager at Hotel ibis budget Newport, responded to this review

Dear RussPhillips, Thank you for taking the time to tell us about your experience at the ibis budget Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your comfort in the future, please be assured that Ibis staff are available 24 hours a day should something not be to your satisfaction. I am sure that had you raised your issues with the staff at the hotel they would have made every effort to make your stay more pleasant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Faris Thowfeek General Manager

wxmwalkers 2016/07/12
« Good value for money »

Stayed here as it was the cheapest place in Newport at the time. We weren't disappointed as we only needed a clean comfortable room for a one night stay and it was exactly that. The only fault was the room we had was very warm and the windows only marginally opened but apart from that, our stay was comfortable. Going forward, having extra staff on check-in would be an improvement. When we checked in the receptionist was dealing with a very difficult customer and there were no other staff members to check in the waiting guests.

ibisbudgetNewport, General Manager at Hotel ibis budget Newport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faris Thowfeek General Manager

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