Hotel address164 Malpas Road
NP20 5PP NEWPORT
How to reach the hotelGPS :N 51° 36' 7.67'' W 3° 0' 19.97''
Contact the hotel
- Tel. (+44)1633859058
- Fax. (+44)01633859072
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ibis budget Newport (previously ETAP HOTEL) - hotel reviews in Newport
Hotel code: 6814
Accorhotels.com customer reviews in partnership with TripAdvisor
"Thank you very much for looking after us."
6th September 2013, Jaci1957, Northampton, United Kingdom
My granddaughter and myself found you hotel to be very good, it was excellent value for money and by far cheaper than going self catering, the only disappointment was that there was no wi if available in the rooms as advertised. All the staff were friendly and very helpful and as a disabled traveller that is important. The disabled facilities in the bathroom were very good and stable,and a constant supply of clean fresh towels was supplied.i was very happy with our stay and would definatly recommend your company to anyone and would sertinly use your hotels again thank you very much for a very good holiday.View management response »
Management responseDear Jaci1957,Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.Kind regards, Katarzyna Durczynska, GM
5th September 2013, aylesbury2013, Aylesbury, United Kingdom
Thank you very much. the staff were very helpful and professional. the room was clean, would have liked the décor and furniture to be more beautiful. top marks for disabled bathroom. price was exceptional.View management response »
Management responseDear aylesbury2013,Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Katarzyna Durczynska
21st August 2013, Richard439, Swansea, United Kingdom
Only basic accommodation, but the room was clean and hygienic ad there was plenty of hot water in the shower. Could have done with some tea making facilities in the room. The bed could be improved with a fitted sheet and not just a sheet that barely covered the mattress.View management response »
Management responseDear Richard439,Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards,Katarzyna DurczynskaGM
"Terrible rooms with BED BUGS....Stay away from this hotel"
21st August 2013, ibisexperience, London, United Kingdom
I stayed in this hotel room with my wife and baby for 1 night and it was the most horrible hotel stay experience in my life. As soon i walked inside the room, i saw the beds not being clean. There were bedbug waste and we saw bed bugs on the wall. Immediately i went to the reception and reported the problem. So she said she will give me another room. In the the second room, we again saw some things on the bed but we were too tired as it was 11.30 pm. so we just slept off. The next morning after checking out we noticed bites on our baby's face. I reported this problem to the hotel next day. the receptionist said she will get these two rooms checked and get the manager to call me back. two days later still no response from hotel manager. i had to to keep on calling them. And the worst thing is that the bed bugs have come with us to our house now. On speaking to the manager 3 days later (Katarzyna Durczynska) said she will get the room checked by pest control (So i don't know what they did till then). They came back with the usual reply saying that they found nothing and i have to go legally and claim through their insurance company. I have already paid a huge amount for this treatment and the sad thing is that the bed bugs are still biting us. Horrible hotel experieince....I will never ever stay in this Accor group hotel.View management response »
Management responseThank you for contacting us again. As per your comment I can confirm that no trace of bed bugs was found.Kind Regards,Katarzyna Durczynska
"RUDE SERVICE !! BAD CONDITIONS"
19th July 2013, angerman1, Milton Keynes, United Kingdom
the ibis hotel in newport wales was so horrid and unclean . the staff was all rude and made me pay fines for no reason with no proof . very poor hotel do never stay here because they will squeeze every penny out of you very horrid hotel i must say and will never stay ther again also contacted enviromental health and have bin in contact with a lawyer for sue process to begin .View management response »
Management responseThank you for bringing this to our attention. I treat all feedback with the utmost seriousness and I am currently investigating this matter.Kind Regards,Katarzyna Durczynska
"Overnight stay in Newport"
4th July 2013, Woody288, Derby, United Kingdom
I have used this hotel on several occasions and am always highly satisfied with the service and room cleanliness. I am due to ride further events at the Newport Velodrome later this year and will certainly book my accommodation here once again.View management response »
Management responseDear Woody288,Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.Kind regards,Katarzyna Durczynska
"Budget means Budget with this Hotel"
26th June 2013, eddiesteady, gloucestershire
The rooms are very small, cramped. And if u suffer with being in confined spaces this is a definite No No The Sink is right by the bed. This stunk of blocked dirty drain pipe smell. Shower is no good if you are the larger person.Toilet has no extractor fan, so if you did a number 2 room stinks. Plus so low down it was hard to get back up off it. Cleaning now that was a laughable thing. That looked like it was never done. Dust dirt in lots of areas, Hairs from previous people in sink on the sides ect.. Come the next morning we were up at 6 out ASAP. I never bothered to complain, because truthful if u go you will see. It would been waste of our time. All we wanted to do was get out from there. My advice spend few pounds more use Premier Inn or Travel lodge.View management response »
Management responseThank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Katarzyna Durczynska, General Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.