ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 3.9/5 985 reviews

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Description

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Breakfast from 6:30 - 10:30 a.m. (weekdays), Breakfast from 6:30 - 11:00 a.m. (weekends)

  • Participant in the ibis Business Card Program

Our accommodation(s)

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 LUZERN
Switzerland

GPS:47.043658, 8.311341

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  985 reviews

TripAdvisor Rating  3.5/5  1,887 reviews

Average

Customer review rating 1.5/5

Meloplayer Business - Confirmed reviews ALL

The room was ok but I’d rather pay a bit more and stay in a proper Ibis. Furthermore, it was cheaper to book for the same night via booking.com than the All Accor website, in advance and as a silver member! How can that be!?! Not impressed with that at all.

Dear Meloplayer, thank you for sharing your feedback. We appreciate your comments regarding your recent stay. We apologize for any inconvenience you may have experienced. Please note that our prices are regularly updated to provide the best value for all guests. We hope to welcome you back to show you the high standard of service we are known for. Best regards, ibis budget Luzern City

Well located next to Train station

Customer review rating 4.5/5

Odile M. Business - Confirmed reviews ALL

Easy to find. Nice and friendly staff. Confortable room

Dear Odile M., thank you for taking the time to share your positive review of ibis budget Luzern City. We are delighted to hear that you found our hotel well located next to the train station and easy to find. Our staff is dedicated to providing a friendly and helpful service, and we are glad we could meet your expectations. We hope to welcome you back soon. Best regards, ibis budget Luzern City.

Very clean room, comfortable bed. But very poor breakfast.

Customer review rating 3.0/5

Natalya Solo - Confirmed reviews ALL

Breakfast was very poor and I was disappointed of it. According information the breakfast served until 10:30. I came at 10:00. No bread, few slices of cheese, few pieces of ham and croissants. One apple, 2 oranges. That’s all what I found. I’m asking to bring bread, but woman on the kitchen was very angry on me. Thanks for clean room but not for breakfast

Dear Natalya, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel ibis budget Luzern Team

Budget hotel with mouldy showers

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Booked 2 triple hotel rooms for our family. Rooms were very small, small beds, tiny shower. Worst of all was the shower and shower door that were covered in black mold. Would not recommend it.

Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel ibis budget Luzern Team

Great stay at a budget hotel

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Please note it’s a budget hotel. Ruth at reception was great and super helpful in answering all questions. Great budget hotel with nice clean modern rooms. Location is approx 13 minutes walk from Luzern station or can take bus ride (approx 6-8 minutes). Overall a great hotel at a budget price. I highly recommend it.

We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel ibis budget Luzern Team

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Other web-users rate our hotel

  • 1,807 reviews 8.7/10 Location
  • 2,321 reviews 4.5/10 Room
  • 1,383 reviews 8.2/10 Service
  • 69 reviews 7.6/10 WiFi
  • 1,442 reviews 2.7/10 Comfort
  • 806 reviews 7.8/10 Breakfast
  • 716 reviews 6.8/10 Cleanliness
  • 211 reviews 4.9/10 Amenities

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