Novotel Hong Kong Nathan Road Kowloon hotel

"Novotel Nathan Road"

22nd May 2012, Petaling Jaya, Malaysia

Overall, a nice hotel with good service just like most of the other Novotels. Location is good, albeit slightly hidden if you're taking a taxi. Taxi drivers seem to be not aware of what "Novotel" is, had to always say that it's next to Nathan Hotel.The only dissappointing part is the charges for WIFI. Did not do enough research and was under the assumption that there was complimentary WIFI just like most of the other Hotels under the Accor Line. Ended up having to pay HKD130 for each day (24 hours) 0f WIFI access. Connection was also limited to 2 users only. That's the only down part of my hotel stay. Other than that, everything was good.

"Great location"

21st May 2012

Prompt and friendly services - I checked in and out rather effortlessly. Very helpful staff. I requested contoured pillow but none was available, but hotel made available variations of hard and soft pillows. Very accommodating. Across the hotel is an old fashioned Chinese restaurant serving one of the specialties in HK - "salt baked chicken", one of the best I have ever tasted.

"Great Hotel, but Noisy Room"

19th May 2012, 123Christine888, Fremont, California, USA

This is a business trip - I booked 2 rooms for me and my colleagues and stayed 3 nights.What is good: great location, great serviceWhat is bad: Sound insulation is terrible. Noisy room! My room (room #910) is just outside the elevator hallway. As soon as I noticed this room location, I requested the front desk to change me to a different room, but the hotel failed to accomodate for my first day. So I heard all the chatting in the elevator hall. What is worse: I happened to be assigned to a noisy neighbor because they returned to hotel at 2am in the morning and they noise was disturbing me as their neighbor. I called the hotel manager to come up to handle it. But didn't help much. Ended up it was a "sleepless night in HK" for me until all noise quieted down at 3:30am in the morning. I don't know should i call it bad luck or bad hotel menagement.

Management responseDear guest,Thank you for sharing your valuable feedback regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon.It is great to hear that you enjoyed our location and the services offered by this hotel. However we were most concerned to hear that your first night was disturbed by the guests staying in the room next door. Please accept our sincere apologies for the inconvenience caused.Once again, thank you very much for bringing these to our attention and look forward to another opportunity to better serve you again in the near future. Best regards,The Management of Novotel Hong Kong Nathan Road Kowloon
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"Experience with Novotel Nathan during my stay in Hong Kong"

18th May 2012, shuatlim76, Petaling Jaya, Malaysia

Overall I rate poor1) Hotel location is good.2) Sleep Quality poor - The bed feel soft and the pillow is very soft, i do not get comfortable sleep3) The concierge and check in lobby is the 1st floor. I have 3 years old son with stroller, so it difficult to get to the first with escalator. Wish it has an elevator from ground to first floor.4) No free WIFI. WIFI rate is expensive. Most of travellers stay for short period, with daily charge of HKD $68 per day is expensive. Should have free WIFI, I get cheaper rate with prepaid 3G card outside.5) Service: The hotel service is good, hotel personnel are courteous and helpful

Management responseDear guest,Thank you for taking the time to share with us your experience at Novotel Hong Kong Nathan Road Kowloon.We are sorry to hear that your stay with us was overall rated poor. We understand how important a good night’s sleep is to your overall stay. In particular with our beds, we would like to inform you that the mattresses are from a quality brand and are rarely commented to be soft. Regarding the pillows please be reminded that there are soft and hard feather pillows on your bed and 2 medium soft feather pillows stored in the wardrobe in all rooms. A bigger selection is available on request for Premier Room guests. There are 5 to choose from, including Lavender pillow to help you to a better night’s sleep.Due to the construction of the building itself, we regret that the reception desk cannot be located on the ground floor. We do recognize that the escalators can bring a certain level of inconvenience with some equipment. We sincerely apologize for this and will inform our Concierge team to pay particular attention to guests with strollers. Please note that our staff is available at your service at all times if assistance is required. We note your comments about Wi-Fi. There is a considerable charge involved in providing the bandwidth needed for Wi-Fi in a hotel so we do charge for Superior Room staying guests. I understand that many guests would just like quick internet access and for this we offer the 7 iMacs in the lobby and 2 in the Premier Lounge which are all complimentary for our guests.Finally, we are delighted to hear the positive comments on our staff and service. Your kind remarks will be shared with the rest of our team. This will motivate them to keep up with the good work.With kind regards,The Management of Novotel Hong Kong Nathan Road Kowloon
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"Nice Hotel"

10th May 2012, Business8899, Los Angeles, California, USA

Nice Hotel & Good Location. This hotel is quite new, about three years. Good location for shopping. Many shops around, restaurants, centrally locate in Kowloon. There are airports shuttle bus stops at the front of hotel on Nathan Road. Take Bus A21 from Airport to Hotel about $33 HKDollars.

"Great Location"

9th May 2012, doits99, Manila

Room was a little smaller than expected but was good enough. It was a little hot along the corridors leading to the rooms but not uncomfortably so. The location and the service make up for all these.

"Good Experience but Surprised"

9th May 2012, nilmaitra, Hong Kong

While the hotel stood upto all expectations and would recommend the place was very surprised to the following points1. Have stayed continuously over a month from the 4th April till now 9th May and going to stay till the 12th May 2012. Mostly had 3 rooms to my name if not 2. Was very surprised to find not a single staff ever asked on my stay on its satisfaction, improvement and requirements.2. I had premier rooms booked all through but being a smooker change to the smoking floor while enquiring on whether the floor had all the services the premium floors entailed. But sadly mostly it was not serviced the same way as premium floors.3. During the stays my accor membership due to the points getting accrued got elevated from silver to gold to platinum but never got the feeling of being a platinum member for any reason. The points were to accured for two rooms yet to see the second room points.So while the basics of the hotel is good don't know whether one needs to be loyal either to it or the group. So as a hotel will recommend to other but as an accor plus member no to the loyalty programme and for sure no to the hotel.

"Decent stay"

7th May 2012, evachui, Palo Alto, California, USA

Room is good size per Hong Kong standard. Close to Jordan MTR. Easy to find shopping and restaurants nearby. Good hotel bar with reasonable price. Breakfast selection is great.No swimming pool and spa. Door set up for closet and bathroom is awkard to use in the room. Both closet and bathroom share one sliding door. So you can only either open the bathroom door or close the closet one at a time. Thus need to co-ordinate if one wants to get out from the bathroom while the other person is looking for stuffs in the closet.

"Very impressed! We plan to bring the family!"

4th May 2012, Impressed12, Melbourne, Australia

We were very impressed with the quality of this hotel, in particular the quality of the features, the decor, the cleanliness and the helpful staff. We are already planning to bring our children back in 2013. I inquired about the availability of a family room and was told that all that was available was interconnecting rooms. With small children, it woudl be good to be able to have a room with perhaps two double beds to enable 2 Adults and 2 kids to share.Happy hour at the bar was great.Thanks for the access to the internet provided in the foyer and bar areaBreakfast was greatSuggestions for local restaurants that are 'clean' that you could recommend would also be appreciatedDo you offer discounts to returning customers?????

"Great Location Poor Service"

4th May 2012, pc0lburn, Brisbane, Australia

Great Location right on Nathan rd short walk to MTR & the Temple st Markets. Hotel staff on arrival did not have room that we booked. Had only a handicapp room or smoking room left. As an Accor member my experience on check in as always been of a high standard in this chain unfortunately not this time. The room was very small and was short on some basic facilities particular in bathroom. 2 single beds right next too each other. Breakfast was ok but compared ro Grand Mecure and 4 points well below in comparison. Stayed in 5 hotels in this chain in the last 6 weeks this by far the 5th best in room & staff. Twin Waters the best close behind Beijing in 2nd.

Management responseDear guest,Thank you for taking the time to write a review on Tripadvisor.We are most concerned to read that your expectations were not met during your stay with us recently. We have investigated in your booking and totally understand your disappointment in the arrangement. We have brought the matter to the attention of our Reception Manager, please rest assured that this will not happen again and we will ensure that you receive the best possible attention and service on your next stay. The handicap room is specifically designed for persons with mobility difficulties, with a wider door to allow the entry of wheelchairs in the bathroom. We can assure you that the rest of amenities, including the size of the room are no different from a standard Superior room.Once again thank you very much for bringing these to our attention and for your continuous support, we hope that the unpleasant experience will not in any way prevent you from availing yourself of our service in the future. We look forward to another opportunity to better serve you again in the near future. With kind regards,The Management of Novotel Hong Kong Nathan Road Kowloon
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"Not bad at the right rate, pay more than $1500HK and that would be too much"

30th April 2012, BradstravelsBrisbane, Brisbane

Location is quite in the middle of nowhere, but for a business overnight trip, it does the trick. For service its pretty average.

"Acceptable"

27th April 2012, CKhoo, Kuala Lumpur, Malaysia

Location and service is quite good. Room is small. However, can go for better hotel at the rate that we are paying.

"Good hotel with good price"

27th April 2012, juliusivan, Jakarta, Indonesia

what i like this hotel the price still reasonable compare to others. I love stay here because the room was clean. But no swimming pool, sauna andlittle bit far from MRT station.

"A boutique hotel within a great area"

27th April 2012, Kusmawan, Jakarta, Indonesia

I would say it's convenient to take the airport shuttle bus to city to this hotel as it's just a few steps away from the stops. And if you intend to take mtr or walk to the shopping district of tsim tsa tsui, this place is great. it's also quite nearby temple street and tsui wah is just behind for a great snack all day as it is a 24 hours eateries.

"HK Business trip April 2012"

19th April 2012, YvesBrussels_Belgium, Brussels, Belgium

Fly back to Europe was late at night. Room was possible to book till 6 PM. Good point.Wi-Fi is not Free. Negative Point, especially for business trip.

"Very Happy to been there."

18th April 2012, Ramkhae, Bangkok, Thailand

It a nice room. Very nice and easy to go to travel.Breakfast is good. I very happy to been here.But so far to eating.

"convenient hotel"

17th April 2012, alexanria, Manila, Philippines

Nice place to stay because it is within a shopping district with a night market a few blocks away as well as a train station and an airport express pick up point nearby.

"Novotel Nathan rd"

17th April 2012, Suave123, Singapore, Singapore

Overall pleasant experience. Convenient location in central Kowloon, a stone's throw from MTR station with no lack of inexpensive fantastic eating places. Service is excellent, except for concierge.

"great location"

14th April 2012, dhammond38, Reno, Nevada, USA

great location and very friendly people, only thing room was small but that is to be expected in asia

"Good place For leisure and business"

14th April 2012, julkarnaen, jakarta

hotel good location near jordan station Mrt, starbuck, Mc donald, More Restaurant, shooping centre, and ladies market

"A Very Pleasant Stay"

13th April 2012, Chid72, Sydney, Australia

Picked Novotel based on the brand name. Room was a bit small, but was clean and comfortable. Close to the Jordan MTR and Taxi's available outside most of the time which made travel easier. Buffet breakfast was a good mix of Western and Asian Cuisines. Overall had a very pleasant stay and would love to go back there again.

"GOOD CONDITION"

12th April 2012, seoul

good location, be beautiful veiw, Welcome Drink& wine&Chocolate is ver good. The distance fromSenado Square at 10 minutes .

"Novotel Nathan Road - NO RETURN, EVER"

11th April 2012, London, United Kingdom

We stayed at the Novotel Nathan Road, Kowloon, HK for only 1 night out of a possible 4 booked nights and after only 1 hour in the 1st room, we had to request a move to another room/junior suite (with a connecting door?). Although this was slightly larger, it was filled with large, chunky furniture which felt as though the hotel had just filled up the room with spare furniture. There was a connecting door through which we had to listen to a family playing and jumping around until late into the evening, when I contacted front desk, they offered to 'put a mattress between the doors'.So, we checked out and transferred to another Novotle in HK Island which unfortunately was not much better even though we have used it fairly frequently.So, I will think twice about returning to the Novotels in Kowloon/HK

Management responseDear Guest, Thank you for taking the time to write your comments. We are sorry to hear about your disappointment with the size of our guest rooms, it is true that experienced travelers used to know that Hong Kong doesn't provide space in general. However, following the feed back received by most of our repeater guests the Novotel hotels in Hong Kong used to provide bigger room size than most of their competitors, this is part of the brand standard provided by an international chain and which is something appreciate by their guests.We are sorry to hear that you are not sharing the same point of view. We regret that the room next door to yours was so noisy. This matter has been brought up to our Floor Supervisor, we will keep closer checks of the guest floor corridors in the future to ensure our in-house guests respect the rest of the rest of our clientele. Once again thank you very much for sharing your experience, we hope that we can have the opportunity to better serve you again in the future. Best regardsThe Management ofNovotel Hong Kong Nathan Road Kowloon
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