Hotel address105 Zallaq Highway,Building 2015
Block 1055, Zallaq
PO Box 5554
How to reach the hotel
Contact the hotel
- Tel. (+973)17636363
- Fax. (+973)17636364
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Sofitel Bahrain Zallaq Thalassa Sea & Spa - hotel reviews in Manama
Hotel code: 6722
Accorhotels.com customer reviews in partnership with TripAdvisor
"Unexpected from Sofitel"
22nd September 2013, geljaalouk, Abu Dhabi, United Arab Emirates
I used to enjoy the Sofitel stays until this last one in Sep 2013.below is the summary1. service was good as usual. helpful and professional employees2. the webpage I booked the room through had issues and did crashed a couple of times. this could be due to an overload at the time of booking3. the toilet flushing mechanism in the washroom kept on sticking and leaking.4. the shower drain was partially plugged and needed some time to drain.5. the floor drain had a sewage smell. this could have been due to a break in the p-trap system somewhere. the smell went away the second day though.6. Room service sent me a complementary fruit plate. later that day I found an ant in it. now this is not a big deal as the ant may have climbed onto the plate from the room itself. that also means that there could be ants/insects in the room.7. I told the room service person about the issues with no action. maybe they did not have time to respond as I only stayed one night.8. when checking out I waited for the agent to ask me about my stay but she did not...still I told her about the above. she apologized but I do not think that she relayed the message to anybody else as she took no notes. she just said that she was sorry about that and hoped to see me again.the above would not have been real issues if the hotel were a low cost one but in this case the cost was about USD 330/ night (including taxes)...View management response »
Management responseDear Guest,Thank you for choosing our hotel for your recent business trip to the Kingdom of Bahrain; we are pleased to have welcomed you to Sofitel Bahrain and appreciate your taking the time to place a review of our property on Trip Advisor.Your candor and frankness are very helpful, may I assure you that both during your stay and of course following your post on Trip Advisor your comments have reached our hotel’s management. I am disappointed that you did not experience the Magnifique stay that I would have hoped for and indeed that you expected upon staying with us, I apologize for the issues that you have faced and would greatly appreciate if you would contact me at your earliest convenience to discuss these matters further (firstname.lastname@example.org).I greatly appreciate your positive comments about my helpful and professional Ambassadors and indeed am pleased to read that the service provided by my team was “good as usual”.I do look forward to hearing from you and to discussing these matters further, I hope that you will return to our hotel in the future and that we will have the opportunity to offer you the Magnifique levels of quality and service for which our hotel is well-known.Sincerely,Samy BoukhaledGeneral ManagerSofitel Bahrain Zallaq Thalassa Sea & Spa Area General Manager Bahrain & Saudi Arabia
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.