Hotel - Grand Mercure Allegra Hervey Bay
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Grand Mercure Hotel

Grand Mercure Allegra Hervey Bay

468 The Esplanade  Hervey Bay 
4655 TORQUAY
AUSTRALIA

204 reviews
TripAdvisor Rating Based on 204 reviews
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Grand Mercure Allegra Hervey Bay

Upscale hotel for business and leisure

Just a 3.5 hour drive from Brisbane, Grand Mercure Allegra Hervey Bay offers the ultimate escape. Located on beautiful Shell Beach, Grand Mercure Allegra Hervey Bay is your gateway to the World Heritage listed Fraser Island, the place where humpback whales holiday, not just swim by. Offering stunning apartment style resort accommodation overlooking beachfront, this 49 apartment hotel features tropical gardens, a lagoon pool, gym and sauna, a short walk from boutiques, cafes and restaurants.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed internet
    • WIFI in your room (Paying)
  • Private indoor parking
  • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed internet
    • WIFI in your room (Paying)
  • Private indoor parking
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioning
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
See all services

Hotel location

Hotel - Grand Mercure Allegra Hervey Bay

468 The Esplanade
Hervey Bay
4655
TORQUAY
AUSTRALIA

Tel: (+61)7/41947200
Fax: (+61)7/41947201

Check-in from 14h00
Check out up to 10h00
Access and transport
  • HERVEY BAY At 5km / 3.11 miles

GPS : -25.282600, 152.880840

Our rooms

  • 2 Bedroom Apartment 1 Queen and 2 Single Beds Ocean View
    2 Bedroom Apartment 1 Queen and 2 Single Beds Ocean View

    Upgrade to an Ocean View from this 2 bedroom apartment, all self-contained, with a gourmet kitchen, generous balcony and 1 queen and 2 single beds. Up to 4 adults. No rollaway.

  • 1 Bedroom Apartment 1 Queen Bed
    1 Bedroom Apartment 1 Queen Bed

    Well-appointed self-contained apartments offer ensuites and gourmet kitchens, plus an LCD TV in the bedroom. Generous balconies ensure you relax in style while enjoying the garden view. Up to 2 adults. No rollaway.

  • 2 Bedroom Penthouse 1 Queen and 2 Single Beds
    2 Bedroom Penthouse 1 Queen and 2 Single Beds

    Luxury 5 star apartments, gourmet kitchen, generous balcony, bathroom and ensuite. Private rooftop terrace, with undercover outdoor dining, BBQ and great bay views. Pool, gym and sauna in complex.

  • 2 Bedroom Apartment 1 Queen and 2 Single Beds
    2 Bedroom Apartment 1 Queen and 2 Single Beds

    Well-appointed self-contained apartments offer one queen-size and two single beds, ensuites, gourmet kitchens and LCD TVs. Generous balconies ensure you relax in style while enjoying the garden view. Up to 4 adults. No rollaway.

  • 1 Bedroom Apartment 1 Queen Bed and Spa Pool
    1 Bedroom Apartment 1 Queen Bed and Spa Pool

    These lavish self-contained apartments offer one queen-size bed. They feature beautiful ensuites and gourmet kitchens and exclusive-use courtyard spa pools and are located on Level One with garden views. Up to 2 adults. No rollaway.

  • 2 Bedroom Apartment 1 Queen 2 Single Beds and Spa Pool
    2 Bedroom Apartment 1 Queen 2 Single Beds and Spa Pool

    These lavish new self-contained apartments offer one queen-size and two single beds. They feature beautiful ensuites and gourmet kitchens and exclusive-use courtyard spa pools and are located on Level One (no ocean views). Up to 4 adults. No rollaway.

  • 49 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Manual temperature control
    • WIFI in your room
    • Iron in room
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our customer reviews for Grand Mercure Allegra Hervey Bay

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 204 reviews
kyliem982 2016/03/14
« Little getaway »

Was a wonderful little getaway. Can't really complain. Room was lovely. The pool was great and the beach was right across the road. I'd defiently stay there again. Staff were nice. Only thing was when I booked the trip there was no option to pay by gift card on the Accor website. They need to update their payment options when paying online.

judegoldy 2015/11/06
« Nice facility - pity about the service »

I am not sure why this is a Grand Mercure as none of the normal privileges for Platinum (or Gold) Accor members are available - no upgrade, no welcome drink, no late checkout without fees, no staff. I appreciate that they are apartments, but why be a Grand Mercure and not just Allegra Apartments. We booked a 2 bedroom apartment, but when we arrived after hours (which closes 5.30pm) we were given a 1 bedroom apartment - this was resolved when we rang the onsite managers, he came down, and showed us an extra key to an additional locked room that is the 2nd bedroom as they had assumed we didn't need the second room despite booking it. All ok. No room servicing which is fine and standard when you book apartments, however we objected to having to go down to a massive stinking industrial sized dumpster in the carpark which is difficult to keep open to put your rubbish in. Perhaps some normal wheelie bins in a discreet location on each floor would be more acceptable - there were stern warnings all over the apartment about extra fees for not vacuuming, not keeping it clean and not clearing rubbish. Check out request to 12.00 instead of 10.00 ended in an argument with the female manager about how staff were waiting to clean our apartment etc. Eventually she agreed on 11.00 with another stern warning that any later would result in $20 per hour fees. She also stated that "we are apartments, not a hotel and each apartment is strata owned etc (why would I care about that?) Even though they use the title of a Grand Mercure. Every time we went to see reception it was closed, and when we rang at 8.00am were told to ring back at 8.30 when reception opened. Perhaps this couple is not cut out for service industry. The positives - nice facility itself and the pool is lovely. We would not stay here again at Grand Mercure prices, it would be better and cheaper to stay in normal serviced apartments of which there were plenty of good options in this off peak period.

Aussie-Lad70121 2015/05/06
« Very comfortable apartment »

Excellent property. Three negatives. You are charged for internet use in your apartmenF by a private company. No face cloths provided in bathroom. No guide to Foxtel channels. Small matters that would enhance your overall stay.

Recep171, Front Office Manager at Grand Mercure Allegra Hervey Bay, responded to this review

Hello, thank you for your review, we are pleased that you had a comfortable stay. Foxtel guides are available on the Foxtel system via the remote "Foxtel Guide' button as printed ones are not relevent for the new system. Yes, Wifi is "user pay ", we do not advertise that this is free but hopefully in the future it will be. Face cloths are an item that most guests bring with them these days. We look forward to welcoming you to Hervey Bay in the future. Kind regards,

Limey1966 2015/04/27
« Relaxed »

My wife and I stayed a one bedroom apartment for 4 nights, the apartment had everything that was needed to make our stay comfortable. The apartments are very secure and require a key tab to access any floor in the hotel, and the garage had a remote operated door again providing great security. The staff were incredibly helpful, and welcoming. The location on the esplanade is fantastic, and there are many restaurants within walking distance. We will be staying here again on our next visit to Hervey Bay.

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