ibis Styles Kingsgate Hotel hotel

"cleanliness"

4th March 2013, AnnieSeoul, seoul

I don't think a housekeeper know how she/he clean the room.Never cleaned cups/glasses and carpet.room and all materials are so dirty. Stayed IBIS Style in other coutry, but this hotel is so poor conditions comparing other.

Management responseDear Annie,We’re sorry to hear that you didn’t enjoy your recent stay at the ibis Styles Kingsgate. We hope that your feedback can help us to improve our hotel services.I am sorry you found the house-keeping of your rooms of a poor quality. I have alerted housekeeping of your complaints and we are addressing the standards with which our rooms are cleaned. This is unacceptable and I sincerely apologise. I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests. Sincerely,Rob Unsonibis Styles Kingsgate General Manager
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"Value for money"

21st February 2013, 448Miles36, Sydney Australia

If any Australian hotel can be said to provide value for money, this one probably does. It is conveniently located quite close to the station, where the airport bus terminates and the city centre. Staff were good and helpful too.

"Well located and economical, but noisy air con"

21st February 2013, MySemillon

This is a perfectly acceptable hotel for people looking for well-located and moderately priced accommocation in Melbourne. Handily near Southern Cross station and the trams of Bourke & Spencer Streets, plusses include large bathrooms, comfortable beds and and a tariff that included continental breakfasts in the restaurant. However I did not sleep well. I was pre-occupied with lots on my mind but the air con too noisy. Street noise was also audible at times. In summary - an adequate stay which would have been much better if the air con could do its job quietly.

"Beware of this place!!!!! Fraud and cheated"

21st February 2013, Dhvajamangala, Melbourne, Australia

I booked this hotel two times seperately (first night and second-thirs night). When I first check-in for my first night, the hotel reception staff (Chinese-look) said to me that I have to pay for a deposite in the amount of 186 AUD which equals to the room rate. Then I ask why I have to pay as I fully pre-paid of the amount. He answered it is a deposite that I will receive it back when I check-out. So I brought my credit card to him but he insisted me to use cash because the credit card will pay a 1.5% fee. So I paid him 186 AUD.The day after, I went to re-checking in for the second and third night as the first staff said. However, the reception staff (named Bhuwan) can't found my reservation for the 2nd and 3rd nights and asked me to brought him a receipt from the first day and my booking reference.The problem occured when I checking-out and asked for returning my deposite. The hotel reception staffs is a man named Max and Bhuwan. Max (I'm not sure on his name but he is Australian with short hair) said to me that this hotel never collect any deposit and insisted that the AUD 186 that I paid was the hotel fee for the first night. Then, he brings documents which included my otel reservation document but the recipt was not there. They both (max and Bhuwan) spoke in the same script that if I paid for the deposite I must have a recipt and Bhuwan said that he knows nothing and walked away. They also make a fake credit card transection slip of 1 dollar, which my credit card was never ben touch by any of this hotel staff. After of nearly 20 minutes of arguing I knew that I was cheated by this hotel. So please beware and I recommened not to doing business with this KINGSGATE HOTEL.

Management responseDear traveller,Thank you for your feedback and I’m sorry that your stay at the ibis Styles Kingsgate didn’t meet your expectations.I believe there was confusion from when you made the booking in not knowing whether or not it was pre-paid. Our staff can only understand what the reservation paperwork says and in your case the reservation informed them they needed to take payment; unfortunately it does not seem this was clearly communicated to you.I apologise if you felt cheated by the hotel but please know if you have been charged twice for your hotel stay then we can look into refunding you.I appreciate you sharing your concerns and I hope that you will give the ibis Styles Kingsgate the opportunity to better serve you in the near future.Sincerely,Rob Unsonibis Styles Kingsgate General Manager
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"Location convenient to access trains and airport"

18th February 2013, Nomad652, Singapore, Singapore

Newly renovated hotel in good location to explore the wonderful city of Melbourne. Friendly and helpful staff but wifi access is very limited and expensive.Rooms are a good size and well laid out. I didn't try the restaurant at the hotel so cannot comment on it.