all seasons Kingsgate Hotel (soon ibis Styles) hotel

"Centrally located and reasonably-proced"

21st May 2012, Sydney

If you want a centrally-located hotel in Melbourne, with some old-world features retained, try the Kingsgate. The rooms are quiet, with a good firm mattress on the bed, and for those who do not like a fully-airconditioned environment, you can open the windows, or use the individual room air-conditioner, as you wish.My only complaint - with the large flat-screen TV on the back of the desk, the working surface is a bit narrow for use with a lap-top as well.The Bergerac Restaurant next door has some very enjoyable French food on offer.

"Great but ......problems with booking on line charged twice tech fault with you web site"

19th May 2012, PatriciaMcKeeman, Melbourne, Australia

Great value but when booking through the internet site problems arose,an erorr message appeared saying no rooms available & no transaction recorded but 24 hours later a charge & booking apeared via e-mail, Before this happened I had rung the call centre & booked & paid over the phone & explained what had happened with the web site ,but they seemed unwilling to help ,call the hotel & the hotel said call the call centre ????so I was charged twice,Nobody at the call centre could help cancel the 2nd unwarranted booking.The only reason I did ultimately get not charged twice was because there was not enough money in the account to cover two bookings,very dispapointing due to the fact it was your web sites technical fauty but my problem,Manager at hotel was very helpful.

Management responseDear Patricia,Thank you for your feedback on your recent stay at the All Seasons Kingsgate Hotel. We’re glad to hear you found the hotel satisfactory but are disappointed that the technical error when making the booking tainted your stay.We’re extremely sorry about the glitch that meant your booking came through twice. We’re glad we were able to fix the situation over the telephone prior to your arrival and please let us apologise for the inconvenience.Thanks again for alerting us about the booking problem and I hope when we welcome you back to our hotel that there are no such booking errors.Sincerely, Rob UnsonAll Seasons Kingsgate General Manager
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"Good value"

18th May 2012, AdamJonesNZ, AUCKLAND

Good value for $$. Saw some reviews that were bad and it almost put us off but definitely didn't deserve those.

"Pleasant Stay in Melbourne"

18th May 2012, smi_rusty, Parramatta, Australia

Very close to Southern Cross station. Connectivity to Tullamarine Airport is excellent through Skybus terminal. Close to free City circle tram and free tourist shuttle. Price is reasonable and best part was that the breakfast was included in the price.

"SLEEPLESS"

10th May 2012, mpalazzol, Melbourne, Australia

We have stayed in Accor hotels all around the world, and this is worst hotel we have encountered. It is not up to Accor standard, the hotel is old and worn out, the car park is a 10 minute walk away in a shopping centre car park, the heater was a very small fan forced electric heater just sitting on the floor, sleeping was virtually impossible due to the thumping music coming from the nearby nigth clubs, Melbournians would know about the possibility of loud music due to the King st location, but people from interstate or overseas should be warned that you cannot sleep when the clubs are operating, overall a very disappointing experience, will never stay there again.

Management responseDear mpalazzol,Thank you for your comments about your recent stay at the All Seasons Kingsgate Hotel. We’re disappointed to hear that you were unhappy with your time with us.I’m sorry to hear that you thought our hotel was not up to standard. Our recent refurbishment has tried to retain the elegance of the 1926 building while modernising our facilities but we understand its history makes it quite different from other Accor properties. Unfortunately our CBD location means we are unable to provide onsite parking. Apologies that you found the deal for our guests with the carpark at Southern Cross Railway Station an inconvenience.As you have picked up the King St location of our hotel means we are occasionally troubled by noise from the nightclubs on this strip. We are working on ways to address the noise issues which challenge our guest’s ability to have a peaceful stay in our hotel. Your feedback is helpful and it is something we can use in submissions to the Liquor Control Commission and Melbourne City Council as we work towards making the surroundings of the hotel quieter.I appreciate you sharing your concerns, and I hope that you will give the All Seasons Kingsgate Hotel the opportunity to better serve you in the near future.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"Fly in, fly out"

9th May 2012, JohannaBD, Launceston, Australia

I stayed at the Kingsgate Hotel for business. It's location is central (across the road from Southern Cross Station) and near restaurants, plus public transport is close by. The staff are very helpful and the room was clean and comfortable.

"convenient accomodation"

30th April 2012, khancm2, Swan Hill, Australia

very convenient accomodation at a reasonable rate.Reception and meals area assessable and professional.

"Very old and in need of a total upgrade"

18th April 2012, Brisbane

The hotel is well situated, fortunately there was an excellent French restaurant next to the Hotel, which made my stay better.Walking through the corridores gives you a feeling of being enclosed and I would dread being caught in a fire or emergency evacuation.I had to be relocated to another room to get TV reception.The staff tried hard but it is an uphill battle for them.Wouldn't recommend this one.

Management responseDear traveller,Thank you for your feedback and I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet your expectations.I’m sorry to hear you thought the hotel wasn’t up to standard. Our recent refurbishment has tried to retain the elegance of the 1926 building while also modernising our decor and rooms. While the corridors wind around the design of the hotel, we do have a practiced evacuation plan in order using two different staircases. I apologise about the TV not working in your original room and am glad to hear that we were able to more you to another room while we fixed the other TV.Thanks again for the feedback and I hope that if we do welcome you back to our hotel that we are able to provide a more enjoyable stay.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"Great value for money"

16th April 2012, Netty431, Wollongong, Australia

Friendly service, clean room and very convenient location. Continental breakfast was included in price. Parking nearby. While noisy music nearby on Sunday night we slept well!

"Worst ever Accor i have ever stayed in"

14th April 2012, Auckland, New Zealand

First the Shower had mould in the ceiling, in the Dining room the dirt on the window ledge was so thick it looks like it had never been cleaned. This was so bad we canclled out retun stay on the 13th and moved to another hotel.

Management responseDear traveller, We’re sorry to hear that you didn’t enjoy your recent stay at the All Seasons Kingsgate Hotel. We hope that your feedback can help us to improve our hotel services.I’m sorry that you found our bathrooms of a poor quality. Our Superior rooms were recently refurbished and have brand new bathrooms. We are looking into the fittings of all of the Standard room bathrooms to assess complaints of mould and their need of replacement. I have alerted housekeeping of your complaints of the window ledge in the cafe being dusty. This is unacceptable and I sincerely apologise. I appreciate you sharing your concerns, and I hope that you will give the All Seasons Kingsgate Hotel the opportunity to better serve you in the near future.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"Easter 2012"

11th April 2012, Perth, Australia

Well priced good value and well located. Ideal for what I was doing and I would be happy to stay there again.

"Centre of Melbourne"

3rd April 2012, Brisbane, Australia

I stayed at the Kingsgate Hotel. Great budget hotel right in the centre of Melbourne. Close to everything including Southern Cross Station, Melbourne Aquarium, Crowne Casino & Ethihad Stadium. Staff were very helpful with all my enquiries and questions.Room wasnt anything fancy and I didnt have a view ( unless airconditioning units from other rooms is classed as a view). But the room was clean and furnished with modern attire, as well as servied daily. The room was quiet for a good nights rest and well priced.Continential breakfast was included in the price and this was satisfying. On the last day I upgraded to a hot cooked breakfast (for a small change), but felt that even though it was presented well it was average .Overall it was a good stay and I would gladly stay here again, next time Im in Melbourne

"Another nice stay"

1st April 2012, Gjm1312, Melbourne Au

Customer service and maintenance are so important but so often over looked by management. I stayed in this same room 3 months ago and it was close to perfect. This time reception staff were rude and condescending, and the air con wasn't working. The room its self was still roomy, clean and modern. Still highly recommend this hotel especially the budget traveller who still likes their comforts. . The superior rooms are excellent value.

Management responseDear Gjm1312,Thank you for your comments about your recent stay at the All Seasons Kingsgate Hotel. We’re pleased to hear that you were happy with your overall stay with us.I apologise for any problems you had with our staff at the hotel. Our employees are friendly, diligent and helpful but there are some occasions when the hotel is busy where service can be slow and below average. This doesn’t happen often and I’m very sorry. I also apologise that your air con wasn’t working; we’ll make sure everything is working properly for your next stay.Thanks again for the feedback and I hope when we do welcome you back to our hotel that we are able to provide an even more enjoyable stay.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"is this an accor hotel"

23rd March 2012, Christchurch, New Zealand

The worst so far of an accor hotel ive ever been too.Very noisy room and building,wouldnt recommend it.Sleep quality was greatly reduced thus i started paying attention to other minor stuff-air conditioning humms throughout its function,passage/corridor echos all random sound,staff impersonal.i realise its a renovated old building and the picture on the website potrays a wrong message-i trust any hotel branising the accor brand but this just must be the bottom of the pot.My tips,dont be like me and trust blindly,do your research,and read reviews,if you planning to drive,dont-they dont have a carpark in the building,you will have to walk a few hundred meters to the nearest public carpark,which although a bit cheaper if you get a card from reception,its still AUD22 for an exit.Well atleast i got a story to tell.

Management responseDear traveller,Thank you for your feedback and I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet your expectations. I sincerely apologise for the noise from the hotel that you experienced in your room during your stay. As you've picked up, the hotel was constructed in 1926 which means that the building still has some piping and exhaust fan noise issues. We are currently working on a way to keep this noise to a minimum. I'm also sorry for the extra noise from within the hotel. Unfortunately not all of our guests respect others in the hotel and can create noise in the corridor and their rooms espcially during busy times like the Grand Prix. In regards to parking, our CBD location means that we are unable to provide onsite parking. I apologise you found the walk to the carpark too far and that you found the rate too expensive.I once again thank you for your comments as it allows us to work to better improve our hotel for you and for our future guests. Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"GP Weekend"

22nd March 2012, Perth, Australia

Foxtel would have topped off a value for money stay.Great location for the Australian Grand Prix. Would stay stay there again

"Not Happy"

19th March 2012, Cairns

Booked in for three nights after viewing the rooms on Accor's website thought it was value for money but after staying for one night was so disgusted booked out and went to another motel. It is very old, dirty, noisy, the bed was the worst we have slept in in years our room was near the elevotor and we could hear it going up and down all night. We think it is a good motel for backpackers who are looking for a cheap place to stay and don't care about the rooms but is not very good for families. We have stayed at a few Accor's motels and this not not up to their standard. We would like a full refund because if we had of stayed there for the 3 nights we were in Melbourne it would have ruined our holiday. We moved to Accors Novetel and that was a lovey motel.

Management responseDear traveller,Thank you for your comments about your recent stay at the All Seasons Kingsgate Hotel. We’re disappointed to hear that you were unhappy with your time with us.I’m sorry to hear that you thought that our hotel and your room weren’t up to standard. Our recent refurbishment has tried to retain the elegance of the 1926 building while also modernising our rooms. We understand that all guests have different expectations about hotels and that in this instance you were better suited to staying in a Novotel hotel, with a higher star rating and additional services and amenities. I apologise that we couldn’t help you out more with room moving due to the busy Grand Prix period but I trust you would have had a very enjoyable stay with the Novotel.I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests. Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"March 2012 review"

18th March 2012, Launceston

room was on small side but ok as only sleeping there. Bathroom was not cleaned real well with hair on shower walls & neither had the actual room with receipts/rubbish behind fridge from prev guests. All in all though for the price was ok & in convenient spot

Management responseDear traveller,I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet all your expectations. I hope that your comments can allow us to improve our hotel and out cleaning standards.I will speak with housekeeping regarding the feedback on your room cleaning and I endeavour to make sure all of our rooms are cleaned more thoroughly from now on.I hope that we can welcome you back to the hotel again in the near future.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"bad experience"

17th March 2012, Menton, France

becarefull familly room with no window!!except a very very little one in the bathroom,we seem to be in a "backpaker"for the decoration,in the entrance off the hotel 10 stairs with no lift!!and nodody help us.attention chambre sans fenetre!!!

Management responseDear traveller,Thank you for your feedback and I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet your expectations.The layout of our hotel unfortunately means that some of our rooms do not receive much natural light. I would recommend asking reception to assist with changing you to a room with more light if our availability allows it. I’m sorry that you were not assisted with your bags up the stairs in our hotel entrance; front desk staff are more than happy to help if you let them know you need a hand.Thanks again for the feedback and I hope that if we do welcome you back to our hotel that we are able to provide a more enjoyable stay.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"Kingsgate Hotel"

16th March 2012, Brisbane, Australia

Hotel was in the perfect position, within walking distance to the Bourke St Mall and Spencer St Train Station. However, we were woken up at 4.30am one morning due to a fire alarm going off by accident so this definitely decreased the sleep quality. Also quite noisy and can hear everything the is going on in the hallways and in the rooms next to you.Rooms are very basic, not much storage space and our shower leaked causing a massive puddle to form in our bathroom as there was no drain for the water to be released. Room is fine if you're on a budget and just looking for a place to sleep and get ready.

Management responseDear traveller,We’re sorry to hear that you didn’t enjoy your recent stay at the All Seasons Kingsgate Hotel. We hope that your feedback can help us to improve our hotel services.I apologise for the fire alarm disturbance. This was an unusual occurrence at the hotel and we understand that it was a nuisance for guests especially when it was only an accident. I’m also sorry about your leaking shower; this is something that we will look into fixing so that there is no health and safety risk to our guests.I thank you for your comments as it allows us to better improve our hotel for you and for our future guests. Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"Great but short of my expectation for an All Seasons Hotel standard"

15th March 2012, Perth

I had stayed in other All Seasons hotel group, thus I expected Kingsgate to be similar, simple but with enough amenities. But it looked almost like a backpacker with clean towels and bathroom floor mat only.Regardless of that, the hotel was clean and the bed was comfortable.

"Stay at King street"

14th March 2012, Shepparton

Decore was horrid, rooms small but I guess budget motel is a good discription. I used a Complimentary night which was a waste. The fire alarm went off in the early morning and evacuation was confussing, it was a fire extinguisher that went off caused alarm, we were told to go back to room by fireman, nothing from the staff. It was hard to get back to sleep and then we got a call from reception after 10 that we had gone past check out time and we needed to go. No explaination or apology about the disturbance.

Management responseDear traveller,Thank you for your feedback and I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet your expectations.I’m sorry to hear that you thought that your room wasn’t up to standard. Our recent refurbishment has tried to retain the elegance of the 1926 building while also modernising our rooms. To ensure you have the most up to date room type I would recommend booking one of our Superior rooms or asking reception whether a room change is available.I’m sorry that you were faced with the fire alarm disturbance and that you didn’t think it was handled adequately by our staff. In this instance there was no real threat and I apologise that wasn’t communicated to you or made up for the next day on check out.Thanks again for the feedback and I hope that if we do welcome you back to our hotel that we are able to provide a more enjoyable stay.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"great location"

13th March 2012, Brisbane, Australia

Great central location in the city. My room was not very clean at all. There was still chips on the carpet beside the bed from previous guests and the coffee cups when i went to use them were obviously used and hadnt been cleaned. The carpet really needed a good vaccum, alot of dust. Staff very nice and helpful, just not the cleanest of rooms for the price we paid.

Management responseDear traveller,Thank you for your feedback and I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet your cleanliness expectations. Your comments have prompted me to speak with housekeeping about the standards of our room cleaning and we will make sure all rooms are cleaned more thoroughly in future.I hope that we can welcome you back to the hotel again soon.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"Melbourne Weekend"

10th March 2012, Sydney, Australia

Good Hotel, good location, value for money. Would definately stay at this hotel again and recommend to others. Easy access to transport, airport suttle bus. Easy walk into Melbourn CBD. Overall a great location

"Very Good"

8th March 2012, Hamilton, New Zealand

I really enjoyed my stay at Kingsgate everyone is so friendly and great service.walking distance to every where that I needed to go.I felt at home , I am from New Zealand a travel consultant domestic in my own country but will recommend this hotel to all that will be travelling to Australia.

"review of Kingsgate hotel"

7th March 2012, Mooroopna, Australia

it was cheap accomadation for 4. Breakfast was a great bonus.A second bathroom would have been handy with 4 females all trying to get ready in the morning. Whoever thought of black and lime green decor in the corridors was crazy. The original timber would have been much nicer.

"Like sleeping in a prison"

7th March 2012, Ballarat, Australia

First off it was cheap and it was in a good location but the room was like sleeping in a prison and it was loud everytime someone walked past outside my room i got woken up the one good thing was the free breakfast you get it was really good and the service there was nice too

Management responseDear traveller,Thank you for your comments about your recent stay at the All Seasons Kingsgate Hotel. We’re disappointed to hear that you were unhappy with your time with us.I apologise that you found our hotel rooms too small and like a prison. Our hotel encompasses a range of different room types and if availability allows we are happy to discuss the option of a room move with you so that we can find a bigger room which is more to your liking. I’d also like to apologise for the extra noise from within the hotel during your stay. Unfortunately not all of our guests respect others in the hotel and can create noise in the corridor and their rooms. Reception can be alerted of any complaints and will do their best to try to keep hotel noise to a minimum.Thanks again for the feedback and I hope that if we do welcome you back to our hotel that we are able to provide a more enjoyable stay.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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"Good nights stay"

16th February 2012, Goulburn, Australia

The hotel was very good. Cheap good for value and close to transport . The pub on the corner of king and flinders streets does a very good steak sanga. Your not far from the casino too. We booked jetbus to pick us up and drop us back to the air port. They were good and affodable. I will stay at this hotel next time and use jetbus again.

"Old,tired,needs an update"

16th February 2012, Tweed Heads, Australia

Needs a complete upgrade! Rooms tired,decor tired. Breakfast was fine.Service average.Hotel has no ramp for luggage movement,and was an effort to get bags up the stairs to reception.Checkin staff were great,location reasonable.

Management responseDear traveller,We’re sorry to hear that you didn’t enjoy your recent stay at the All Seasons Kingsgate Hotel. We hope that your feedback can help us to improve our hotel services.I’m sorry to hear that you thought that your room wasn’t up to standard. Our recent refurbishment has tried to retain the elegance of the 1926 building while also modernising our rooms. To ensure you have the most up to date room type I would recommend booking one of our Superior rooms or asking reception whether a room change is available.We’re sorry that we don’t have a ramp at the entrance to our hotel. Our receptionists are more than happy to assist you with transporting any luggage or other belongings up the stairs and once inside there are elevators.Thanks again for the feedback and I hope that if we do welcome you back to our hotel that we are able to provide a more enjoyable stay.Sincerely,Rob UnsonAll Seasons Kingsgate General Manager
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