ibis Styles Albany (previously all seasons) hotel

"Critique"

28th February 2013, Horler, Perth, Australia

The room was good, except that the bathroom shower did not drain very well - took about one hour to drain. The bathroom vanity basin tap had the hot water coming out the cold side and the cold water coming out the hot side - it took a while to work this out and originally made me think that there was no hot water!

"Country Manor Inn"

28th February 2013, Alfred R, Perth, Western Australia, Australia

The hotel was Comfortable, convenient & clean. The room was adequate for a couple for a few days stay. My special requests were met to my satisfaction. Breakfast was very disappointing with poor to little choice and poor service..

"Good value for money"

27th February 2013, Hilary V, Western Australia

The Ibis is a well priced motel located close to the heart of Albany. The meals were good value with a 'pub' style menu, however we found one meal was enough and opted for leaner healthier alternatives in town. The rooms were clean and well serviced, however a larger bathmat would have been appreciated. A bathroom makeover is probably near due. The bed was very comfortable with all necessary amenities, however guest noises were a little disturbing at times. Overall this is a budget priced motel offering well priced meals and comfortable accommodation.

"Road Trip"

26th February 2013, pamsiew, Singapore, Singapore

The hotel was relatively clean but the lighting was a little dark. I loved the patio but the area and chairs needed cleaning. The hotel location was pretty good but do request for rooms away from the main road. The restaurant offers good dinner and scrumptious breakfast. I love the service staff. The ladies (reception and restaurant) serving us were awesome!

"Poor standard of service"

22nd January 2013, Arnie_Ravy, Ravensthorpe

I was not informed on check in that I needed to make a reservation for the evening meal. I waited 50 minutes before being told that a table would be ready in half an hour. I went somewhere else for dinner. The shaower recess was dirty, water pressure poor.the traffic noise at night was loud.I also had people trying to enter my room at night - wrong room for themwhen I spoke with th eperson on th edesk on check out they did not seem interested in my feedback. I will not stay there again

Management responseDear Guest,Thank you for taking the time out to let us know your thoughts regarding your recent stay.You feedback is certainly appreciated as it gives us the ability to take corrective measures to ensure that similar issues do not occur in the future and please be assured that I have addressed the above issues with the team.It is certainly disappointing that you were dissatisfied with the experience and I would like to apologise sincerely for any inconvenience Kind RegardsHayden FitzgeraldManager
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"A Short Stay In Albany"

12th January 2013, lucyloc280, Perth, Australia

Stayed three nights and found this hotel to be very clean and comfortable for the price we paid. Even included full buffet breakfast every morning but there was not enough staff working on breakfast shift. The hotel was a good place to stay and was situated right on the entrance to Albany and exit to all the tourist places but a bit out of the city centre. We had a very nice stay in Albany.

Management responseDear GuestThank you for taking the time out to let us know your thoughts with regards to your stay at the Hotel.We are definitely pleased to read your comments and it is great that you enjoyed your stay.Thank you once again and we do hope to see you again soon.Kind RegardsHayden FitzgeraldManager
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"Ibis Styles Albany"

10th January 2013, Perth, Australia

While not ideally located or near the beach, it is only 5 minutes from the centre of town. Well appointed, clean and comfortable rooms and great value for money, particularly compared to other accommodation only a few minutes closer to the beach.

Management responseDear Guest,Thank You for taking the time to write a review regarding your recent stay.We are pleased that you had an enjoyable stay and we do appreciate your comments, including the suggestion regarding the good sized rooms and value for money. We do hope to see you again aThanks & RegardsHayden FitzgeraldManager
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"Great comfortable stay"

20th December 2012, Jimbob007_12, Perth, Australia

Hotel rooms are clean and tidy. I have been fortunate enough to stay at this Hotel on a number of occassions and have never been dissapointed with the rooms or the service. Staff have always been friendly and helpful. The one and only thing that lets this place down time and time again is the food.Not much has changed in the bistro in all the time I have stayed there.However regardless of the food situation, I will continue to stay here as I believe it to be the best value for money accommodation in Albany.

Management responseDear GuestThank you for taking the time to write your review.We appreciate your thoughts regarding our facilities and friendly staff and we do sincerely hope that you and you will come and enjoy our hospitality again soon.In regards to the food, we have under gone a new menu which is now released for your next visit. I hope you enjoyKind RegardsHayden FitzgeraldManager
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"Deluxe room - not really"

6th December 2012, London

Room was booked on Accor website, deluxe with king bed and a single 134 dollars. Motel was old style and away from town centre. Room contained a king bed, old style elaborate wooden furniture, bathroom was tiny, with a basin toilet and shower which was dirty and stained. There was not even a shelf in the bathroom to put toiletries etc.room very dark and light over tea/coffee making area did not work. On the plus side the bed was comfortable,there was a large screen TV, and Foxtel. On checkout I pointed out that the room was not what I paid for and the bill was reduced by 20 dollars.

Management responseThank you kindly for your feedback regarding your recent stay at ibis Styles Albany. I am very sorry to hear that your stay was not to your satisfaction, please accept my sincerest apologies.I am concerned that you had a 'bad experience at the hotel' and I would greatly appreciate the opportunity to address the issue in order to prevent a reoccurence. Please feel free to contact me directly at the hotel via email at hayden.fitzgerald@ibisstylesalbany.com.Once again, thank you kindly for your feedback and I do hope that we can one day welcome you back to the hotel to offer you the high level of experience that we are accustomed to providing.Regards,Hayden FitzgeraldManager
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