all seasons Gold Orchid Bangkok hotel

"good stay"

17th April 2012, JustaTravellingMonk, Brisbane

we had a good stay for 8 days.the positives: clean room.good service.wifi internet available.cable tv.the free breakfast was good.the bad:CRT tv instead of an LCD tv.Only one children's channel on cable tv.english language of reception staff was not very good and we struggled to communicate properly and although the staff tried to do their best understand and help but many times we gave up.

Management responseDear Guest,Thank you for your feedback.Best Regards,Wilaiporn N.(Asst.Front Office Manager)
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"Tiny room with no sound proof"

25th March 2012, Hanoi, Vietnam

The room size is tiny and can listen to lots of noise from outside. Since lots of toursit coming into stay from travel companies the facilities like resturant,lobby,elevator etc are in sufficient to ahndle. Does not look like Accor chain of hotels. Faced big issue of elevator (as only one was working?) and taking almost 15 min to come down from 11 th floor to restaurant for Breakfast. However value for money !

Management responseDear Guest,Thank you for taking the time to tell us about your experience at the All Seasons Gold Orchid. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At all seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Wilaiporn N.(Assistant Front Office Manager)
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"First time for sleeping alone at All Seasons Gold Orchid Bangkok"

15th August 2011

I have to stay overnight alone and feel so worry about the security. This hotel answer me the very good answer. The hotel is safe for a woman. I love the Rim Vipha Cafe' a lot both Breakfast and Lunch. Free wifi in the hotel let me keep in touch with my friends and family. I extended my stay for 3 nights and happy about that. I do come to stay again for sure!

Management responseDear Guest,Appreciate the comment and glad to enjoy to stay.Best Regards,
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"gd value for money and stay"

2nd August 2011, Malaysia

The all season gold orchid hotel, is located at the main rd connection the CBD also my customers location. Iam vy satisfied with the services, quality, customer care, cleanliness and hospitaity.However if they could look in to the charges for internet will be vy much apprecited, for me as a heavy user sending mails and downloading quotes also report finds, expensive...

Management responseDear Guest,Thank you for your comment. Free wifi is available at the business center.Best Regards,
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"Pretty old but good location"

14th July 2011, dorgchant, Chon Buri

Just had a chance to stay here. It located at main street (Vibhavadi Rangsit) that is easy to find. The room is quite old and not very good smell. There is a bathtub that I really like it. The recreation zone OK with fitness room, sauna and swimming pool. But no staff in the area that you need to call a hotel service if you need some helps.

Management responseDear Sir,I apologise for the inconvenience caused to you during your stay. My Department head of the respective departments will implement actions so that what you experience will not occur again to all guests of this hotel.I shall address the issue about the " AGE/LOOK " of hotel to my superiors.I thank you for taking time to write to us.Once again, Thank You.Regards,Rodney
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"Cheated by a housekeeper!"

15th June 2011, Hua Hin, Thailand

Upon check-out a housekeeper stated we had one can of coke left in the room & whether to take it—perplexed but declined as it did not belong to us. Then receptionist came up with a bill charged for minibar—one can of coke! The housekeeper was asked to bring down the can just to make sure we did not really forget it. By the time she arrived with the can, the story changed to that a coke was missing mid of our stay—then she replaced this specific can from hotel stock! Then why on earth did she say we left ours in the room when she actually placed it with her own hands??!! Minor charge it was--but the fact that the housekeeper was actually tricking this is just unacceptable—with hotel business, honesty is of major importance—and you can’t run your business without it!!

Management responseDear Guest,Thank you for taking the time to tell us about your experience at the All Seasons Gold Orchid. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At All Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Wilaiporn N.(Assistant Front Office Manager)
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"My stay at Bangkok Gold Orchid :)"

2nd May 2011, Singapore

PROS- clean- helpful and friendly staff- free Wifi- buffet is surprisingly good for the cost (300 Baht)CONS- funny smell in the corridor outside my room. may not be a bad smell, perhaps just incense, but I didn't really like it.- location is not near to any train station or major shopping centreOVERALL- very good value for money.

Management responseThank you for your review,Wilaiporn N.(Asst. Front Office Mgr.)
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"Great for value and service but cleanliness is not so good."

31st March 2011, Bangkok

I was check-in this hotel and got an upgrade to the bigger room. The service is very good. Everything in the room is very good such as TV, shower, bath tub etc.The only thing I need to complain about is the cleanliness of the room floor. It was very dirty with mark of water or something everywhere.

Management responseThank you for your comment.Best Regards,Wilaiporn N.
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"Not bad with this price"

26th March 2011, Seoul

It is not bad choice with moderate price. My place was near this hotel. So I choose this and I was satisfied. But for tourist, this hotel is far from attraction. It cost transfortation fee. taxi is cheap and easy. But walking around tihs hotel is nothing valued.

Management responseDear Guest,Thank you for your comment.Best Regards,Wilaiporn N.(Assistant Front Office Manager)
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"AClub Platinum means nothing at All Seasons Gold Orchid"

9th January 2011, Bangkok

I thought, I will get the better service...room if I've AClub Platinum. All Seasons Gold Orchid was the first hotel that not helped me to carry my stuffs. I had to carry them by myself to the counter.When I entered to the room, I quite shocked with the style of room. I stayed in 14th Floor which is member floor. I know, this hotel is budget hotel in their group but they should have standard quality at least.Well, I don't know what to say more, just disappointed and never return again.

Management responseDear sir,Thank you for taking the time to tell us about your experience at the All Seasons Gold Orchid. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At All Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Wilaiporn N.(Asst.Front Office Mgr.)
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"Good stay"

5th January 2011, Darwin

good stay freindly staff and good size rooms...starting to becme a little run down but good value

Management responseDear Sir,Thank you for your review.Best Regards,Wilaiporn N.(Asst. Front Office Mgr.)
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"bankok trip"

15th November 2010, vancouver

the hotel was very good and clean. we were only in bangkok for a day and wouldrecommend staying at this hotel. The servie was efficient and professional.