Hotel address
Rajiv Gandhi Intl Airport500409 HYDERABAD
INDIA
How to reach the hotel
GPS :N 17° 14' 31.92'' E 78° 27' 16.77''
Contact the hotel
- Tel. (+91)40/66250000
- Fax. (+91)40/66250001
- reservations@novotelhyderabadairport.com
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Novotel Hyderabad Airport - hotel reviews in Hyderabad
Hotel code: 6687
Accorhotels.com customer reviews in partnership with TripAdvisor
"CONVENIENT PLACE FOR STOP OVER"
29th November 2012, bellur53, chennai
Nice place, Courteous staff, Near the Airport and a clean hotel. Best part of the stay when I had to check out which was completed in 5 mts with pick up van ready for dropping me to airport. good service
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. We appreciate your kind comments on Trip Advisor once again.Novotel Hyderabad Airport family waits to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"Great overnight at the Novotel Hyderabad"
24th November 2012, S D, San Diego, California, USA
I had a late night arrival and and early morning next day departure, and went back and forth whether or not to stay in yet another airport. This hotel completely changed my view of an airport hotel, first-class service, food and accommodations all at a very reasonable price.
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. I am glad to learn that your expectation was meet during your stay at our hotel. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. We appreciate your kind comments on Trip Advisor once again.Novotel Hyderabad Airport family waits to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"Nice Hotel to stay."
3rd October 2012, sachinkeni, Goa
Quick check in, Good food, Nice breakfast. However flooring of the room needs attention. Very near to airport makes it easy to reach in time. Nice playing facilities added. Cool place to stay for weekend.
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. I am glad to learn that your expectation was meet during your stay at our hotel. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. We appreciate your kind comments on Trip Advisor once again.Novotel Hyderabad Airport family waits to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"very very poor and arrogant attitute staff"
18th September 2012, bssriram, guntur
a small tip as i dont believe trip advisor ratings due to my past experience with them as they only publish whats nice... make sure you take your copy of reservation when going to this hotel or else you would be taken for a big ride... learned through experience... staff are rude, reception people are dumb and the senior staff are full of ****. dont take about all these and just need a place to crash that no value for money then this is the best choice...
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Management responseDear Mr. Sriram,Greetings from Novotel Hyderabad Airport!At the onset please accept our sincere apologies for not meeting your expectations in Novotel Hyderabad Airport. We truly regret for the inconvenience caused to you at the time of arrival.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your feedback regarding the front desk, I would like to request you to let me know about your experience at gm@novotelhyderabadairport.com so that we can take the appropriate measures to address the concern and prevent future occurrence.We appreciate your sharing your concerns and we do hope that you will not judge us solely on the basis of this particular experience and allow us an opportunity to continually extend a memorable experience to you.Kindly let me know in case of any assistance in future.Kind regardsEric RimbeufGeneral Manager
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"very nice stay"
17th August 2012, rajaKurnool_India, Kurnool, India
very nice stay and good location,good food,very good swimingpool, ienjoyed alot in the pool,very good fitness centar and spa, very good location and roomvew,very good service and parking,very good sleep quality
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. I am glad to learn that your expectation was meet during your stay at our hotel. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. We appreciate your kind comments on Trip Advisor once again.Novotel Hyderabad Airport family waits to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"Nice hotel"
15th August 2012, ThaiGuyMangoMan, Sandy, Utah, USA
The Novotel Hyderabad Airport is a nice hotel. Very close to the airport with a free shuttle. Personnel are very friendly. Room is very clean. Better than most airport hotels that's for sure!Food is top notch also. Pool looked nice but I did not use it.
View management response »
Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. I am glad to learn that your expectation was meet during your stay at our hotel. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. We appreciate your kind comments on Trip Advisor once again.Novotel Hyderabad Airport family waits to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"Overall very good stay."
23rd July 2012, jsrikant, Mumbai (Bombay), India
More restaurants are needed. Supplies like coffee / tea bags in room, news paper etc are not prompt.
View management response »
Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. I am glad to learn that your expectation was meet during your stay at our hotel. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. We appreciate your kind comments on Trip Advisor once again.Novotel Hyderabad Airport family waits to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"Highly Recommended"
13th May 2012, TokyoJoe55, Thousand Oaks, California, USA
I was treated very kindly at the Novotel Shamshabad Airport. Every effort was made to be accommodating, including rectifying an error I had made in making the reservation online. Every situation has its unique set of elements and cannot all be rectified equitably by "going by the book." Here was a situation where a bit of kindness and understanding on the part of the hotel staff will ultimately bring more business to them through my being a loyal customer. The young woman (Priyanka) who checked me in should be highly commended by the management and given a promotion. She acted responsibly and intelligently to both myself and her employer. She also followed up to make sure I was satisfied. A total pro with caring and heart added.The buffet breakfast was excellent. So was every meal I ate at the hotel. Their pool was actually CLEAN (that is a first in India for me)! It was not only clean, it was beautiful!I have nothing but praise for the hotel and its staff. Congratulations. I have finally stayed at a hotel in India that actually measures up to international standards in service. With declining services worldwide, perhaps the Novotel staff have established a new and higher standard to be admired and appreciated.I highly recommend this hotel.
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for your stay at Novotel Hyderabad Airport. We very much appreciate your comments regarding your stay at the Novotel Hyderabad Airport. It is always a pleasure to receive positive feedback.It is an immense pleasure to see your kind comments for my staff and especially for Ms. Priyanka and the culinary team for invigorating your taste buds, I will share your feedback with them, they will be very glad to know that you liked their services and hospitality which will motivate them to deliver better services to all our guests to have a memorable and pleasant stay with us. I am sure that this feedback of yours will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Novotel Hyderabad Airport Family waits to welcome you back again.Regards,Eric RimbeufGeneral Manager
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"Excellent Hotel"
30th April 2012, KhanDoha_Qatar, Doha, Qatar
I enjoyed my trip to Hyderabad though the location was bit far from the City but it was very easy for coming to and going back as it is located very near to the Airport and away from the crowded and noisy atmosphere. The staffs are very friendly and always smiling.
View management response »
Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. I am glad to learn that your expectation was meet during your stay at our hotel. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. Novotel Hyderabad Airport is located far away from the hustle and bustle of the city for guest like you, who are not much keen to travel for long.We appreciate your kind comments on Trip Advisor once again.We hope to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"Average for the value..."
10th April 2012, Hyderabad, India
Check-In problems.... Front desk staff should learn ethics.Not much verities in Dinner Buffet during Weekdays.......................................................................................................................................................................................................................................Facility is very far away from city and area is comparitively very less than Novatel Hitex.
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We regret for the inconvenience caused to you.I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your feedback and please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future.Kind regardsEric RimbeufGeneral Manager
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"Extra charges"
30th March 2012, Okehampton, United Kingdom
We pre-booked two rooms online through the Accor website. The rate provided was 8264.60 INR. We booked to stay over night booking the 2 rooms. On arrival we were advised that the rate given to us through our reservation was incorrect and that the two rooms would now cost 14797.90 INR. On the basis we needed to be at Hyderabad Airport at 5.00am in the morning we were not in a position to find another hotel. On arriving home we discovered that the 14797.60 IR had been charged and this has been processed twice, the second of which has yet to be refunded and is shown as pending on our bank account. However, the hotel was good and can certainly be recommended but we are not happy that a rate was offered and booked through the Accor website which was then amended on our arrival.
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for choosing Novotel Hyderabad Airport for your recent stay. Please accept our sincere apologies for the inconvenience caused to you. I have shared your feedback with the concerned and we truly regret for the trouble caused to you for us. I would request you to let me know at gm@novotelhyderabadairport more details about the reservation which you made from the Accor website as the rate which you are referring to is applicable for day use rooms which is from 7:00 hrs to 18:00 hrs and not for overnight stay and also would like to know about your refunding amount status.We appreciate your positive comments for our hotel services and hospitality, we are glad to know that your stay was comfortable with us.Once again our apologies for not meeting your expectations in Novotel Hyderabad Airport and we appreciate your comments in Trip Advisor as it helps us to improve in our services and perform better in future.We look forward to welcome you back soonKind regardsEric RimbeufGeneral Manager
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"Average"
27th March 2012, Alexandria, Virginia, USA
Food has to be of better quality. Twice we felt that food was about to become stale. If food goes bad and people become sick then it spreads a bad message to rest of the world. Other than this, overall experience was wonderful. Also, i wanted to stay in a suite with family but limit per room or suite is 2 adults. I wanted something big even if expensive where entire family can stay together rather than in 2 different rooms although on the same floor.
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for choosing Novotel Hyderabad Airport for your stay.Please accept our sincere apologies for the inconvenience caused to you, I have shared your feedback with my culinary team and we deeply regret for not meeting your expectations. I would request you to let me know more about your food experience in our hotel at gm@novotelhyderabadairport.com so that we can take appropriate measures to address the concern to prevent it from future occurrence.I have noted your feedback regarding the rooms, would like to keep you informed that our room is not so convenient for more than 2 adults but kids below 16 years can stay in the room on complimentary basis and we also provide an extra bed for teenagers above 16 years at Rs. 1000 plus taxes.Guest is the first priority at Novotel Hyderabad Airport we strive to provide a superior service experience for every guest who visits us; therefore your feedback is very important to us. Thank you once again for sharing your feedback in Trip Advisor, which helps us to improve our services every time.We hope to welcome you back again.Kind regardsEric RimbeufGeneral Manager
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"Dint get what I asked for"
25th March 2012, Hyderabad, India
I have booked a queen bed and I was given two single beds. When I was told about this at the reception I thought I made a mistake while booking, but later on when I checked reservation details I found I was right and hotel made a mistake.
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Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We regret for the inconvenience caused to you.I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your feedback please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regardsEric RimbeufGeneral Manager
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