Novotel Hyderabad Airport hotel

"Highly Recommended"

13th May 2012, TokyoJoe55, Thousand Oaks, California, USA

I was treated very kindly at the Novotel Shamshabad Airport. Every effort was made to be accommodating, including rectifying an error I had made in making the reservation online. Every situation has its unique set of elements and cannot all be rectified equitably by "going by the book." Here was a situation where a bit of kindness and understanding on the part of the hotel staff will ultimately bring more business to them through my being a loyal customer. The young woman (Priyanka) who checked me in should be highly commended by the management and given a promotion. She acted responsibly and intelligently to both myself and her employer. She also followed up to make sure I was satisfied. A total pro with caring and heart added.The buffet breakfast was excellent. So was every meal I ate at the hotel. Their pool was actually CLEAN (that is a first in India for me)! It was not only clean, it was beautiful!I have nothing but praise for the hotel and its staff. Congratulations. I have finally stayed at a hotel in India that actually measures up to international standards in service. With declining services worldwide, perhaps the Novotel staff have established a new and higher standard to be admired and appreciated.I highly recommend this hotel.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for your stay at Novotel Hyderabad Airport. We very much appreciate your comments regarding your stay at the Novotel Hyderabad Airport. It is always a pleasure to receive positive feedback.It is an immense pleasure to see your kind comments for my staff and especially for Ms. Priyanka and the culinary team for invigorating your taste buds, I will share your feedback with them, they will be very glad to know that you liked their services and hospitality which will motivate them to deliver better services to all our guests to have a memorable and pleasant stay with us. I am sure that this feedback of yours will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Novotel Hyderabad Airport Family waits to welcome you back again.Regards,Eric RimbeufGeneral Manager
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"Excellent Hotel"

30th April 2012, KhanDoha_Qatar, Doha, Qatar

I enjoyed my trip to Hyderabad though the location was bit far from the City but it was very easy for coming to and going back as it is located very near to the Airport and away from the crowded and noisy atmosphere. The staffs are very friendly and always smiling.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!It was an immense pleasure to have you stay at Novotel Hyderabad Airport. I am glad to learn that your expectation was meet during your stay at our hotel. Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us, as your positive feedback is a source of encouragement for me and my team to serve better to all our guests in future. Novotel Hyderabad Airport is located far away from the hustle and bustle of the city for guest like you, who are not much keen to travel for long.We appreciate your kind comments on Trip Advisor once again.We hope to welcome you back soon.Kind regardsEric RimbeufGeneral Manager
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"Average for the value..."

10th April 2012, Hyderabad, India

Check-In problems.... Front desk staff should learn ethics.Not much verities in Dinner Buffet during Weekdays.......................................................................................................................................................................................................................................Facility is very far away from city and area is comparitively very less than Novatel Hitex.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We regret for the inconvenience caused to you.I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your feedback and please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future.Kind regardsEric RimbeufGeneral Manager
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"Extra charges"

30th March 2012, Okehampton, United Kingdom

We pre-booked two rooms online through the Accor website. The rate provided was 8264.60 INR. We booked to stay over night booking the 2 rooms. On arrival we were advised that the rate given to us through our reservation was incorrect and that the two rooms would now cost 14797.90 INR. On the basis we needed to be at Hyderabad Airport at 5.00am in the morning we were not in a position to find another hotel. On arriving home we discovered that the 14797.60 IR had been charged and this has been processed twice, the second of which has yet to be refunded and is shown as pending on our bank account. However, the hotel was good and can certainly be recommended but we are not happy that a rate was offered and booked through the Accor website which was then amended on our arrival.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for choosing Novotel Hyderabad Airport for your recent stay. Please accept our sincere apologies for the inconvenience caused to you. I have shared your feedback with the concerned and we truly regret for the trouble caused to you for us. I would request you to let me know at gm@novotelhyderabadairport more details about the reservation which you made from the Accor website as the rate which you are referring to is applicable for day use rooms which is from 7:00 hrs to 18:00 hrs and not for overnight stay and also would like to know about your refunding amount status.We appreciate your positive comments for our hotel services and hospitality, we are glad to know that your stay was comfortable with us.Once again our apologies for not meeting your expectations in Novotel Hyderabad Airport and we appreciate your comments in Trip Advisor as it helps us to improve in our services and perform better in future.We look forward to welcome you back soonKind regardsEric RimbeufGeneral Manager
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"Average"

27th March 2012, Alexandria, Virginia, USA

Food has to be of better quality. Twice we felt that food was about to become stale. If food goes bad and people become sick then it spreads a bad message to rest of the world. Other than this, overall experience was wonderful. Also, i wanted to stay in a suite with family but limit per room or suite is 2 adults. I wanted something big even if expensive where entire family can stay together rather than in 2 different rooms although on the same floor.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for choosing Novotel Hyderabad Airport for your stay.Please accept our sincere apologies for the inconvenience caused to you, I have shared your feedback with my culinary team and we deeply regret for not meeting your expectations. I would request you to let me know more about your food experience in our hotel at gm@novotelhyderabadairport.com so that we can take appropriate measures to address the concern to prevent it from future occurrence.I have noted your feedback regarding the rooms, would like to keep you informed that our room is not so convenient for more than 2 adults but kids below 16 years can stay in the room on complimentary basis and we also provide an extra bed for teenagers above 16 years at Rs. 1000 plus taxes.Guest is the first priority at Novotel Hyderabad Airport we strive to provide a superior service experience for every guest who visits us; therefore your feedback is very important to us. Thank you once again for sharing your feedback in Trip Advisor, which helps us to improve our services every time.We hope to welcome you back again.Kind regardsEric RimbeufGeneral Manager
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"Dint get what I asked for"

25th March 2012, Hyderabad, India

I have booked a queen bed and I was given two single beds. When I was told about this at the reception I thought I made a mistake while booking, but later on when I checked reservation details I found I was right and hotel made a mistake.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We regret for the inconvenience caused to you.I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your feedback please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regardsEric RimbeufGeneral Manager
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"Overnight stay"

12th March 2012, London, United Kingdom

Very comfortable, plenty of space and very clean.Staff very attentive and helpful. Although my stay was only one night, I would not hesitate to stay there again. Room services was quick and food excellent.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for your recent stay with us, we are delighted to know that you have enjoyed your short stay with us. My room services and culinary team are glad to know about your valuable feedback in TripAdvisor which will serve them as an encouragement to perform better in the future.We hope to welcome you back again.RegardsEric RimbeufGeneral Manager
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"Location is the primary asset"

27th February 2012, Atlanta, Georgia, USA

I stayed at this hotel for an overnight stay to catch an international flight very early the next day since I am not from Hyderabad. The proximity to the airport terminal makes this hotel very important.Ordered coffee (at a very pricey rate + room service fee + VAT and taxes) that came in luke warm. Door has opening at bottom with the floor and hence not even decently sound proof.Door to the bathroom and toilet is tinted glass and does not provide 100% non visibility. You can trace the outline of the person structure. Not a good option if you are staying with non-spouse roommates.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thank you for choosing to stay at Novotel Hyderabad Airport. I have noted your feedback regarding the Luke warm coffee served to you, please accept my sincerest apologies, I have shared your feedback with the concerned and can assure you that appropriate measures has been taken to prevent the concern in the future. I have also noted your comments on the bathroom door which is a part of hotel design.We hope to welcome you back again.Kind regardsEric RimbeufGeneral Manager
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"pleasant stay"

4th February 2012, hyderabad

i was statisfied with service and looks of the hotel. the pricing of the food is very high.//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Management responseDear Guest,Greetings!Thank you for chosing to stay at Novotel Hyderabad Airport and also appreaciate your positive feedback about the hotel. Its a pleasure to know that your stay in our hotel was comfortable. I have shared your feedback with my team which encourage us to do perform better everytime.We hope to welcome you back againKind regardsEric RimbeufGeneral Manager.
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"A nice getaway place"

2nd February 2012, Hyderabad, India

Airport Novotel is an exclusive and peaceful place for leisure weekend. It has very good rooms and nice dining hall. One can choose to dine open air and also beside the pool. You can get maximum only you choose the room that is pool side.

Management responseDear Guest,Greetings from Novotel Hyderabad Airport!Thanks a lot for your constructive feedback,it gives us immense pleasure to know that you were happy with the stay and your expectations was met.It is encouraging for my team to perform better.We hope to welcome you back again.Kind regardsEric RimbeufGeneral Manager
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"Excellent getaway hotel close to the city"

22nd September 2011, Hyderabad, India

Great hotel - awesome for a quick getaway without the bother of travel. Spent a weekend with wife and kids on our anniversary. Kids loved the pool and wife adored the spa. Overall a great value for money and convenient location in a lush green environment