Hotel - Grand Mercure Beijing Central
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Grand Mercure Hotel

Grand Mercure Beijing Central

6 Xuanwumen Nei Avenue  Xicheng District 
100031  BEIJING
CHINA

852 reviews
TripAdvisor Rating Based on 852 reviews
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From 449.40 CNY Non member rate
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Select your dates 449.40 CNY
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • PEKIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Indoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Table tennis (Paying)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different categories available such as the Superior Room and Deluxe Room with city view, or Executive Room to benefit from a wide range of additional services.

  • 297 rooms
  • 290 non-smoking rooms
  • 70 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Beijing Central

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 852 reviews
Plat_Member 2016/11/26
« Poor service at front desk. »

On my first stay, the experience was bad as the front desk staff has special treatment for non-Chinese. I was queuing to check out and there was an available staff but she was keeping herself busy with other things. However when a non-Chinese guest walks towards the counter for check out, she stopped what she was doing and attended to her. I asked she later why she gives priority to non-Chinese, she say she did not notice me. For this trip, their attitudes did not improve.

, Manager at Grand Mercure Beijing Central, responded to this review

Thank you very much that you after your stay at the Grand Mercure Beijing Central took the time to write to us, and deeply regret that the services rendered to their expectations are not met. for the inconvenience caused, we ask you to apologise. the hotel of the brand Grand Mercure put everything to you with any of your stays optimal service offering. your opinion is thus of great interest. in addition, please feel free to leave us a way of contact that we can assure you that the necessary measures will be taken, in order to improve the quality of the identified services are greatly improved on your next visit. Thank you once again thank you for your comments. we hope your confidence in your next nights back, and look forward to welcome you soon to welcome here. The Hotel Management

ホセアントニオ 2015/09/29
« Most Chinese don't speak English! »

Most Chinese don't speak English and can't even read English alphabets. It is very essential to have a name and an address in Chinese characters so they can assist you how to get to the hotel. I had trouble finding a hotel and took 1 hour to get to the hotel from the shuttle bus stop.

Pradeep_K_Mocherla 2015/08/22
« Superb Property in the Heart of Beijing »

This property is really superb with location and facilities in the Heart of Beijing. Great for Business Travelers and the staff are very friendly and extremely caring of guests! Breakfast is sumptuous!

elkealtmann2015 2015/03/25
« wonderful time »

Wonderful caring and helpful staff, Excellent kitchen with very moderate prices. because hotel is old and my room needed renovation, cleanliness was not as wished, so ask please for one of the renovated rooms.these are great!!..the pool is fine and clean.. wireless and LAN very fast...thank you for being there!!

GMBC6684, Coordinator at Grand Mercure Beijing Central, responded to this review

Dear elkealtmann2015, Thank you for choosing Grand Mercure Beijing Central and sharing your experience with us. We are pleased to hear that you are satisfied with our service, your impressing reply will pass to our staff as a motivation . At Grand Mercure, we are always striving to improve and ensure that we are offering products and services in tune with our guests’ expectations. Once again, thank you for sharing your feedback and we hope we may welcome you back to stay with us very soon. Kind regards,

Kyeo13 2014/12/27
« Horrible »

What a horrible place to stay in, 4 stars?!?! shouldn't be given any stars. Counter staff and managers were a disgrace at their job, no welcome, no smile, not helpful, and one of your manager seems like he doesn't really cares about his job or the guest. Extremely bad! the only staff that were courteous was the cleaning staff, every morning that would say wish you and each time they saw you on your floor they would wish you and ask how your day was. The reception staff and managers were terrible. We asked a manager for a nice place that we could go to have some local food, his response was "err, I don't know, around the corner? I am not sure? maybe a shopping center? but its not very nice." and he ended it there. Hotel room was horrible, seems like the heater was always on, cold air-conditioning was hot, though I went there during winter, I still wanted to use the air-conditioning, but just hot air. The room would get so hot that me and wife couldn't sleep, we had to open the window and waited till it cooled down so we could close the window and finally get some sleep. The worst was the toilet, extremely old, could see mold in between the grout, part of the toilet seems like it was falling off, the ceiling which one part is made of wood, was not finish painting or maybe the paint fell off, so you could see the wood, next to it was a gap which was extremely dirty and not painted just left as it is. The room door was supremely old, probably belongs in the museum, there was no pneumatic lever, so the door was hard to open and slammed really loud and fast if you didn't catch it. Their lifts had a security swipe card, which i assume guest had to swipe in order to get to their floors, which i though was great, but it didn't work and anyone could just go to any floors as they wish. It's a wonder why I am still a accord gold member, which such horrible hotels and services. If you heading to Beijing and thinking of spending the same amount of money to stay at any of the accord group hotel, just add a few more buck to your budget and stay at a nicer and proper hotel. It would be much more worth it. Also in terms of how this hotel is close to the Forbidden City & Tienanmen Square, its a 30 mins walk bare in mind, and you can never get a taxi near or at their hotel. I asked and email them prior to my stay if I could hire a limo/car from them, I still haven't gotten a reply till today, 27/12/2014, I am back home already.

Jack Q 2014/09/19
« Aussie in Beijing »

Handy, good service, great breakfast, good pool and spa, close to local amenities. Suggest using the subway for a quick trip to Silk Markets, don't buy in Beijing until you do a walk through and be prepared to haggle on price, Some things will come down to 20% of what they want. Know the value of $aud vs RMB have it written on a card and pull from your pocket as you say no, works wonders.Always keep hotel address in chinese with you for help if needed

GMBC6684, at Grand Mercure Beijing Central, responded to this review

Dear Jack Q, First and foremost, we would like to thank you for choosing Grand Mercure Beijing Central as your accommodation choice during your most recent visit to Beijing, China. At Grand Mercure, we are always striving to improve and ensure that we are offering products and services in tune with our guests’ expectations. Like you mentioned in the review, let me share information with you that our guest room will take a renovation at the end of this year and the facilities will be upgraded by then. Once again, thank you for sharing your feedback and we hope we may welcome you back to stay with us very soon. Kind regards,

TiTaro 2014/08/12
« Great Wall visit »

The hotel was good. The front desk manager "Pinky " made our trip ! A few challenges at check in until Pinky stepped in and the experience improved immediately. I don't recommend the restaurant at the hotel but Beijing is full of great places to dine.

GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review

Dear TiTaro, Thank you very much for giving us the feedback on your stay with us at the Grand Mercure Beijing Central. We are delighted to learn that you had a pleasant stay with us and particularly happy with the service from Pinky at the front desk. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to have you stay with us soon. Yours sincerely,

rbarros_ms 2014/08/12
« Low cost/benefit »

Old hotel with terrible services. Breakfast is OK, people don´t speak basic English. Not customer-oriented: they almost charged me twice (both reservation and during check out). I´d hardly suggest to consider other options.

GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review

Dear rbarros_ms, It is with much regret we read about your comment of your recent stay at Grand Mercure Beijing Central. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have informed all related department about problems you mentioned in your review. They will pay attention and hold some training accordingly. Thank you again for all your concerns and we truly hope you will give us another chance to show you our improvements. Yours sincerely,

Andrew D 2014/07/08
« Good hotel - food is poor and not many options around »

Overall the hotel is very good value - staff are very helpful and English is widely spoken. The location is close to the main sights but the only one in walking distance is the shopping Center. My only negative about the hotel is the buffet which was way over priced for the quality of the food - it has all the right ingredients to be a good resturant but they need someone who can cook

GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review

Dear Andrew D, Thank you for choosing Grand Mercure Beijing Central and sharing your experience with us. Your feedback is very important for us to find out where we still need to improve. We will pass your review to F&B Department and take action accordingly. We appreciate your valuable comments and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely,

MRS73196 2014/06/10
« Noisy Aircon in Grand Mercure Beijing Central »

We arrived at midnight from Xian because our flight was delayed. We checked in to this hotel- the room was ready for us because it was pre-paid. The room was just okay for a 2-3 star accommodation and it was noticeable that it is already old especially in the bathroom ( which though clean, has black grouts in between most wall tiles). The aircon was also terribly very noisy as if we were just lying down beside an operating engine. I just waited till the room was acceptably cool and just turned the aircon off. I thought of requesting for a room change but I thought there's no point because we were just a few hours away from leaving the hotel, anyway. As I said, I arrived at midnight and really intended to check out early the next day. However, it could have been better if I was given an opportunity to get a deep, sound sleep even for 3 hours. I am so sad because I have been a loyal Accor members for a few years now and the first time I had a terrible stay in one of their hotels/ really not sure if they

GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review

Dear Marda R, Thank you for giving us the feedback on your stay at the Grand Mercure Beijing Central. Please allow us to express our sincerest apologies for your unpleasant stay at this time. We know good sleeping is very important to each traveler especially to the stayed up people which like you. Engineering Dept. will pay attention to the noisy air condition issue and take action to solve it. And for your information our bathroom will take renovation in the end of this year. Hope next time when you visit Beijing you will satisfied with our new facilities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely,

yomigz 2014/04/22
« Excellent Find »

What a welcome to Beijing, the property met all my needs and desires. Ralf the front desk manager was exceptional he made sure that my short but needed stay in Beijing is as smooth as silk. He was such a doll and enjoyed communicating with him and him personally welcoming to the area and to the address. Definitely a great choice

GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review

Thank you for choosing Grand Mercure Beijing Central and sharing your experience with us. We are delighted that you had a pleasant stay with us and particularly value our Front office staff. Your comments will encourage us to go on offering professional products and services. We really hope you may come back to stay with us for your next visit in Beijing very soon. Yours sincerely,

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