Grand Mercure Beijing Central
6 Xuanwumen Nei Avenue
6 Xuanwumen Nei Avenue
Located in the heart of Beijing, adjacent to Tian'anmen Square and Forbidden City, 10 min walk to subway line 1,2 &4.290 well-appointed rooms including 36 executive rooms, 33 suites. An exemplary level of secretarial service is provided by the Executive Club, while a fully equipped Fitness Center, with heated swimming pool offers rejuvenation and invigoration. Complimentary WIFI is available in guest rooms and public areas, helping you stay connected with the world and your loved ones.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : 39.903498, 116.374993
Choose from the different categories available such as the Superior Room and Deluxe Room with city view, or Executive Room to benefit from a wide range of additional services.
On the Extremely spacious grand Executive Suite which offers all the Executive Lounge benefits as well as all features of the Junior Suite plus separate living room and dining table.
On the elegant and spacious one-bedroom Junior Suite provides a living space. Enjoy complimentary breakfast at Executive Lounge, Internet, late check-out, meeting room use and other benefits.
The 37 sq.m Deluxe room features 2 single beds, flat screen TV, rain shower, minibar and free wifi.
The 37 sq.m Deluxe room features 1 queen size bed, flat screen TV, rain shower, mibibar and free wifi.
Located on the upper floors, the 40 sq.m spacious Executive room features 1 queen bed, provides Executive lounge complimentary breakfast, Internet, tea/coffee, one time complimentary laundry service, late check-out, meeting room and turn down service.
Located on the upper floors, the 40 sq.m spacious Executive room features 2 single beds, provides Executive lounge complimentary breakfast, Internet, tea/coffee, one time complimentary laundry service, late check-out, meeting room and turn down service.
The 33 sq.m Superior Room features 2 single beds in modern surroundings with contemporary design, along with cable television, rain shower, minibar and free wifi.
Located on upper floors, the newly renovated Premier Twin Beds Room, size starts at 37 sqm along with a 42-inch LCD TV, in-room WiFi and high-speed Internet access.
The 33 sq.m Superior Room features 1 king size bed in modern surroundings with contemporary design, along with cable television, rain shower, minibar and free wifi.
Located on upper floors, the newly renovated Premier Queen Bed Room, size starts at 37 sqm along with a 42-inch LCD TV, in-room WiFi and high-speed Internet access.
China Kitchen Restaurant features our well renowned Chinese Chef, creating the finest in Cantonese and Sichuan style delicacies as guests are treated to outstanding service in a truly comfortable environment.
V9 offers a friendly atmosphere while serving an impressive variety of buffet selections along with an A-la-carte menu and a 24-hr Congee selection menu. From a quick lunch to a hearty dinner meal, we provide you with the perfect dining experience.
Le Bar is the perfect place to meet and relax for leisure or a business discussion.
Reviews collected from customers who booked on AccorHotels.com
Wonderful caring and helpful staff, Excellent kitchen with very moderate prices. because hotel is old and my room needed renovation, cleanliness was not as wished, so ask please for one of the renovated rooms.these are great!!..the pool is fine and clean.. wireless and LAN very fast...thank you for being there!!
Dear elkealtmann2015, Thank you for choosing Grand Mercure Beijing Central and sharing your experience with us. We are pleased to hear that you are satisfied with our service, your impressing reply will pass to our staff as a motivation . At Grand Mercure, we are always striving to improve and ensure that we are offering products and services in tune with our guests’ expectations. Once again, thank you for sharing your feedback and we hope we may welcome you back to stay with us very soon. Kind regards,
What a horrible place to stay in, 4 stars?!?! shouldn't be given any stars. Counter staff and managers were a disgrace at their job, no welcome, no smile, not helpful, and one of your manager seems like he doesn't really cares about his job or the guest. Extremely bad! the only staff that were courteous was the cleaning staff, every morning that would say wish you and each time they saw you on your floor they would wish you and ask how your day was. The reception staff and managers were terrible. We asked a manager for a nice place that we could go to have some local food, his response was "err, I don't know, around the corner? I am not sure? maybe a shopping center? but its not very nice." and he ended it there. Hotel room was horrible, seems like the heater was always on, cold air-conditioning was hot, though I went there during winter, I still wanted to use the air-conditioning, but just hot air. The room would get so hot that me and wife couldn't sleep, we had to open the window and waited till it cooled down so we could close the window and finally get some sleep. The worst was the toilet, extremely old, could see mold in between the grout, part of the toilet seems like it was falling off, the ceiling which one part is made of wood, was not finish painting or maybe the paint fell off, so you could see the wood, next to it was a gap which was extremely dirty and not painted just left as it is. The room door was supremely old, probably belongs in the museum, there was no pneumatic lever, so the door was hard to open and slammed really loud and fast if you didn't catch it. Their lifts had a security swipe card, which i assume guest had to swipe in order to get to their floors, which i though was great, but it didn't work and anyone could just go to any floors as they wish. It's a wonder why I am still a accord gold member, which such horrible hotels and services. If you heading to Beijing and thinking of spending the same amount of money to stay at any of the accord group hotel, just add a few more buck to your budget and stay at a nicer and proper hotel. It would be much more worth it. Also in terms of how this hotel is close to the Forbidden City & Tienanmen Square, its a 30 mins walk bare in mind, and you can never get a taxi near or at their hotel. I asked and email them prior to my stay if I could hire a limo/car from them, I still haven't gotten a reply till today, 27/12/2014, I am back home already.
Handy, good service, great breakfast, good pool and spa, close to local amenities. Suggest using the subway for a quick trip to Silk Markets, don't buy in Beijing until you do a walk through and be prepared to haggle on price, Some things will come down to 20% of what they want. Know the value of $aud vs RMB have it written on a card and pull from your pocket as you say no, works wonders.Always keep hotel address in chinese with you for help if needed
Dear Jack Q, First and foremost, we would like to thank you for choosing Grand Mercure Beijing Central as your accommodation choice during your most recent visit to Beijing, China. At Grand Mercure, we are always striving to improve and ensure that we are offering products and services in tune with our guests’ expectations. Like you mentioned in the review, let me share information with you that our guest room will take a renovation at the end of this year and the facilities will be upgraded by then. Once again, thank you for sharing your feedback and we hope we may welcome you back to stay with us very soon. Kind regards,
The hotel was good. The front desk manager "Pinky " made our trip ! A few challenges at check in until Pinky stepped in and the experience improved immediately. I don't recommend the restaurant at the hotel but Beijing is full of great places to dine.
Dear TiTaro, Thank you very much for giving us the feedback on your stay with us at the Grand Mercure Beijing Central. We are delighted to learn that you had a pleasant stay with us and particularly happy with the service from Pinky at the front desk. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to have you stay with us soon. Yours sincerely,
Old hotel with terrible services. Breakfast is OK, people don´t speak basic English. Not customer-oriented: they almost charged me twice (both reservation and during check out). I´d hardly suggest to consider other options.
Dear rbarros_ms, It is with much regret we read about your comment of your recent stay at Grand Mercure Beijing Central. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have informed all related department about problems you mentioned in your review. They will pay attention and hold some training accordingly. Thank you again for all your concerns and we truly hope you will give us another chance to show you our improvements. Yours sincerely,
Overall the hotel is very good value - staff are very helpful and English is widely spoken. The location is close to the main sights but the only one in walking distance is the shopping Center. My only negative about the hotel is the buffet which was way over priced for the quality of the food - it has all the right ingredients to be a good resturant but they need someone who can cook
Dear Andrew D, Thank you for choosing Grand Mercure Beijing Central and sharing your experience with us. Your feedback is very important for us to find out where we still need to improve. We will pass your review to F&B Department and take action accordingly. We appreciate your valuable comments and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely,
We arrived at midnight from Xian because our flight was delayed. We checked in to this hotel- the room was ready for us because it was pre-paid. The room was just okay for a 2-3 star accommodation and it was noticeable that it is already old especially in the bathroom ( which though clean, has black grouts in between most wall tiles). The aircon was also terribly very noisy as if we were just lying down beside an operating engine. I just waited till the room was acceptably cool and just turned the aircon off. I thought of requesting for a room change but I thought there's no point because we were just a few hours away from leaving the hotel, anyway. As I said, I arrived at midnight and really intended to check out early the next day. However, it could have been better if I was given an opportunity to get a deep, sound sleep even for 3 hours. I am so sad because I have been a loyal Accor members for a few years now and the first time I had a terrible stay in one of their hotels/ really not sure if they
Dear Marda R, Thank you for giving us the feedback on your stay at the Grand Mercure Beijing Central. Please allow us to express our sincerest apologies for your unpleasant stay at this time. We know good sleeping is very important to each traveler especially to the stayed up people which like you. Engineering Dept. will pay attention to the noisy air condition issue and take action to solve it. And for your information our bathroom will take renovation in the end of this year. Hope next time when you visit Beijing you will satisfied with our new facilities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely,
What a welcome to Beijing, the property met all my needs and desires. Ralf the front desk manager was exceptional he made sure that my short but needed stay in Beijing is as smooth as silk. He was such a doll and enjoyed communicating with him and him personally welcoming to the area and to the address. Definitely a great choice
Thank you for choosing Grand Mercure Beijing Central and sharing your experience with us. We are delighted that you had a pleasant stay with us and particularly value our Front office staff. Your comments will encourage us to go on offering professional products and services. We really hope you may come back to stay with us for your next visit in Beijing very soon. Yours sincerely,
Even if the staff doesn't speak English perfectly they have the right attitude to help their guests. Overall we had an excellent stay with very good happy hour, nice swimming pool and Jacuzzi at B3 and very good room size. We would definitely go back as our kids did not want to leave.
Dear Guest, We very appreciate your feedback regarding your stay at Grand Mercure Beijing Central. It is always a great pleasure to receive such a positive feedback. We will share your feedback with our team, especially Lobby bar, health club and Housekeeping. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you back to stay with Grand Mercure Beijing Central.
Good location, very close to the railway station and subway station. Also very close to the center of Beijing, such a big city. Good condition, big bed, soft quilt, comfortable air-con and so on. I enjoy this hotel.
We very much appreciate your feedback regarding your stay at grand Mercure Beijing Central. It is always a pleasure to receive the positive feedback from our guests. Yes Indeed, the hotel is located in the heart of Beijing. Only 5 minute walk to three subway Line 1, 2 and 4. In addition, 2 large shopping centers are in the South and North areas nearby the hotel. Once again thank you again for sharing your experience and we hope you will come back to stay with us when you next visit to Beijing. Sincerely,
The Grand Mercure is ideally situated in the centre of the city and is in close walking distance to many of the top tourist attractions. The staff were most helpful, but the obvious language barrier proved problematic at times. Fortunately, Ralf (a young German manager) proved be a great asset to the hotel, as he took care of most of the European guests. The bathrooms could do with a make over, but the rooms in general were comfortable enough. A good choice of hotel if your staying in the city.
Thank you very much for your comments. We are delighted to learn that you had enjoyed with us especially your gratitude towards to Ralf. Your kind words have been passed on to our team and this will certainly motivate them to keep up the Service Standard. Refer to the language issue, we have already started the English training course for all operation staff. Moreover, we will have the renovation plan for guest bath room in year 2014. Hope after refurbishment, the situation of the bathroom will be up to your expectations. Once again thank you for sharing your experience and we look forward to welcoming you back to stay at our hotel. Sincerely,
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