Hotel - Mercure Jakarta Simatupang
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Mercure Hotel

Mercure Jakarta Simatupang

Jl R A Kartini No 18  Lebak Bulus 
12440 SOUTH JAKARTA
INDONESIA

341 reviews
TripAdvisor Rating Based on 341 reviews
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Mercure Jakarta Simatupang

Mid-scale hotel for business trips or leisure

Mercure Jakarta Simatupang is an excellent lodging choice for both business and leisure travelers. The hotel is ideally located in southern Jakarta business district and easily accessible from the Soekarno-Hatta International Airport. Shopping malls, restaurants and leisure options are within short jaunt from the hotel. Features 232 rooms with high speed WiFi Internet access, complete meeting facilities, a rooftop bar with stunning view of Jakarta, a trendy restaurant and an onsite parking.

Mercure Jakarta Simatupang is the ideal base for exploring the Ragunan zoo, Taman Mini Indonesia Indah, Situ Babakan and many popular attractions. Enjoy shopping experience at Pondok Indah Mall, Cilandak Townsquare, Gandaria City and Poins Square. Buses, taxis, and ojek (motorcycle taxi) are on the doorstep, providing guests staying at this striking Jakarta hotel with the means to easily explore the city and its surrounds. Hotel staff is on hand to provide local knowledge and suggestions.

Hotel extras

Consisting of 232 superbly designed rooms, where modernity and tradition exist in perfect harmony, Mercure Jakarta Simatupang is easy to reach by public transportation. A short distance away from Fatmawati, Gandaria, Pondok Indah and Cilandak area.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • SOEKARNO HATTA
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440
SOUTH JAKARTA
INDONESIA

Tel: (+62)21/75999777
Fax: (+62)21/75999798

Check-in from 14h00
Check out up to 12h00
Access and transport
  • SOEKARNO HATTA At 37km / 22.99 miles  - Shuttle paying
  • PONDOK INDAH At 0.5km / 0.31 miles

GPS : -6.290801, 106.780471

Our rooms

Room designed with modern and minimalist architecture for entire room with highlight of local culture. Room is provided with bathroom shower. Wifi access is available for your business purpose.

  • Suite 1 King Size Bed
    Suite 1 King Size Bed

    The suite comes with 1 King Bed separate living room with kitchen and refrigerator and free WiFi internet access.Some suites are connected with the standard room to provide greater convenience for guests who travel with their family

  • Privilege Room 1 King Bed
    Privilege Room 1 King Bed

    The new look privilege room comes with 1 King Bed and additional amenities such as an Espresso machine to make your stay even more enjoyable.Located on a dedicated floor for greater privacy the room also comes with wonderful views of the city.

  • Standard 1 King-size bed
    Standard 1 King-size bed

    The contemporary standard room comes with 1 King sized Bed bathroom with shower WiFi internet access and wonderful views of the city.

  • Superior Room 2 Single Beds
    Superior Room 2 Single Beds

    The contemporary superior room comes with 2 Single Beds bathroom with shower Plasma TV WiFi internet access and wonderful views of the city.

  • Superior Room 1 king-size bed
    Superior Room 1 king-size bed

    The contemporary superior room comes with 1 King sized Bed bathroom with shower Plasma TV WiFi internet access and wonderful views of the city.

  • 232 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

GRAFFITI Restaurant
Photo non contractuelle / Strictly non binding
Lunch 11:30 - 18:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

GRAFFITI Type of cuisine: International


Located on the lobby level Graffiti restaurant provides an International buffet for breakfast and lunch. An a la carte menu consisting of international and local traditional dishes is also available for breakfast lunch and dinner.

Find out more and book
M N M LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

M N M LOUNGE BAR


Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

KARUMBA Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

KARUMBA


is Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drink selection with your friends or partners, while listening to our chilled-out music and DJ performances.

See all our bars
See all our restaurants and bars

Your meetings and events

Mercure Jakarta Simatupang Meeting Room

Our meeting rooms


  • Number of meeting rooms: 5
  • Maximum size: 118 m2
  • Maximum capacity: 107
  • Maximum banquet capacity: 42

Our customer reviews for Mercure Jakarta Simatupang

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 341 reviews

Martin W 2016/07/13
« Nice hotel but need to be cautious »

We stayed for two nights in a suite room and a superior room. Both the rooms were clean and the aircons worked superbly. We liked the suite room presentation, more like a one-bedroom apartment. However, we got to be cautious when it comes to using the bathroom. If you are traveling by yourself, make sure you have your mobile phone with you when you locked the bathroom's door. My wife was locked in and was struggling to unlock it but failed to do so. Fortunately, I was around with my two young children and after a while of battling to get out, my wife got panicked and almost into tears. I rang the reception and an engineer was sent to help a few minutes later. Although my wife could be freed but it wasn't that easy to unlock it. Just imagine if an elderly person or a young child was trapped inside with no communication to ask for help or strength to force open... The other discouraging experience was during breakfast where the restaurant was fully occupied and we were asked to wait at the lobby where all other people were also in line without noting our room number or name on the waiting lists. I had to be sharp in spotting the guests who came before and after me or otherwise we would be forgotten. When I took an initiative to ask then we were informed that seats in the restaurant were already available if not it will be given to someone else I reckoned. The foods were standard and glasses for juice and cups/mugs for tea or coffee were short (have to chase the staffs to make it available). Basement parking is insufficient although open air parking is available to compensate. Check in and check out were very efficient thanks to online check in and check out.

Mercure M, Manajer Kantor Depan at Mercure Jakarta Simatupang, responded to this review

Dear Mr. Martin W, Please accept our sincere apology for the inconvenient situation in your room and also at the restaurant during breakfast, these matters already identified and necessary action has been taken. We would like to thank you for the feedbacks as In Mercure Jakarta Simatupang, we always strive to continually improve the quality of our services. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at H6680-fo@accor.com. Sincerely, A.A Ngurah Rai Agung Front Office Manager

KkiayongK 2016/05/15
« Good experience at Grand Mercure Kemayoran »

The gym at this hotel is well equipped with good view of the pool, breakfast spread is reasonable as well, wish the crew will ensure that all necessary cutleries are in place, didn't have a knife for the french loaf !

OkkyKMZ 2016/04/13
« Good Hospitality »

Nice and clean room, good point for staff hospitality, various and delicious food (breakfast and in room dining). Nice view from the small-swimming poll on the rooftop, but unfortunately it was not too clean, especially in the morning.........

Mercure M, Manager at Mercure Jakarta Simatupang, responded to this review

Dear OkkyKMZ, Thank you for having taken the time to share your experience with us and glad you enjoyed our product and service, sure we did regularly cleaning in all public area. We hope we are able to deliver on your expectations on a return visit. Best Regard, Erwin Suriyansyah Executive Assistant Manager

angeliazhpu 2015/09/08
« short getaway »

the hotel is clean and neat. the Roof top bar is definitely perfect. they serves a lot of international cuisine from Indonesia food to mexican food. i also throwed my last year birthday party there, great atmosphere, good value. the only drawback is limited and narrow parking space in basement. overall, im satisfied.

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear angeliazhpu, many thanks for your review. Nice to see that you had a great time at our Roof Top Bar! As for the parking lot, yes you are right we have only limited space in our basement, around 30 lots, however you can use the outdoor parking which is way bigger and only 20 meters from the hotel lobby. See you soon! Warmest regards Bertrand General Manager

acahyo 2015/07/24
« Nice hotel »

This is the first time stay and we stay at high floor room as per our request. Hotel is nice and everything is OK but unfortunately we found mosquitos during breakfast in the Restaurant. Service, staff, room and food taste was good.

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Acahyo, Thank you for the feedback. I am sorry about the mosquitoes in the restaurant, it does happen from time to times, we are taking many actions to get rid of them, daily fumigation, aromatic plant, repellent diffuser, air curtain... But some days it is just not enough! We will do our best to improve! With my personal best regards, Bertrand Dugast

Wong T 2015/06/03
« Best to buy hotel in the area »

First time to stay at Mercure Simatupang, very clean, nice facilities, great accommodation. Only the room little bit smaller than I thought first. Overall great hotel to stay, and the most amazing thing is can reach out directly from exit toll simatupang.

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Wong T, thanks for that nice review! Yes indeed being close to a toll entrance is crucial in Jakarta! See you soon, Bertrand General Manager

Eve A 2015/05/21
« Wonderful »

It was perfect, your hotel met my expectation, delicious food, great room, wonderful. Thank you Mr. Ricky Coen Arifin for the the fruit platter. As always i got upgrade room, i was served lovely cold beer as my welcome drink. The room was spacious enough, cozzy bed, modern, sleek, like all Mercure. Went to your bar on top, lovely nachos, then went to your restaurant, lovely chicken hainan. All staff were great, lovely n friendly. Thank you for the wake up call. Thank you for Nina who prepared my room, good job. Thank you all staff whom i cant mention one by one, all team, good job. I will definitely go back to your hotel if i visit Jakarta again. Wonderful.

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Eve A, many thanks for taking the time to post such detailed and nice review! The team will keep up the good work! See you soon, Very best regards, Bertrand General Manager

whiteapple148 2015/01/11
« It is great hotel near Pondok Indah Mall and only 45 minutes from airport »

The hotel is great, close to shopping mall Pondok Indah 1 and 2. It is only 45 minutes driving from international airport Soekarno-Hatta. The hotel has an excellent service with friendly staff. We will stay there again when we visit Jakarta :)

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Athanasia, Many thanks for your post, glad to notice that you enjoyed your stay with us, See you soon! With my warmest regards Bertrand General Manger

Francis C 2015/01/07
« Nice Suite Room with stinky basement »

The Suite Room was nice although it is lack of desk to do office works. There is no decent swimming pool, except a "pond" which is located at the Rooftop Bar. When you get out of the elevator at the basement, you will find it very stinky as people put their shoes right in front of the elevator door. Please do something about it, as people always use that path in order to reach their cars which are parked at the basement. It is totally unacceptable.

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Francis C, Thanks for your message. I have well noted your dissatisfaction on a few points: - Yes indeed, our pool is small and mainly designed for guests who want to exercise as it is 2 meters width and 9 meters length (not included the Jacuzzi). - We still have 30 of our rooms that are not equipped with office desk, we are in the process of rearrange these rooms and install some desks. That will be completed by the beginning of February - Lastly, yes I am fully aware of the smell in the basement. During the past 3 days it has been getting really strong as you mentioned. We already took the following measures: we have changed the carpet of the prayer room and we are looking to buy a close cupboard for the shoes. Thanks for bringing all these points to my attention; I am sorry that we have not been able to fulfill or your expectation I hope it has not been too much of a disturbance during your stay! With my very best regards Bertrand General Manager

I C A 2015/01/03
« good value for money »

clean rooms, close to Pondok Indah Mall, easy WiFi access, small roof top bar, late check out possible, bluebird taxi's available stand by, friendly service, good choice of meals at breakfast buffet, good week-end offer, including breakfast,

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear I C A, Thanks for your review. It is always nice to receive such positive feedback. As for the week end offer, please have a look to our website, we are launching 2 new promotions: for golfer (accommodation, green fees and transportation) and for families (second room booked at 50% off). Hope to see you again soon! Very best regards Bertrand General Manager.

ShawnDanny 2014/11/25
« Good Business Hotel in South Jakarta »

One of the better business hotel in Simatupang, South Jakarta.Stayed in one of the Privilege room with expresso coffee machine. This category room is slightly bigger than the standard and deluxe room. However, it is on a slightly small side compared to other hotels in the area. Clean bathroom room. However, the bath towel has stains and stale smell. This is not an isolated incident. I have experienced this on several times of my previous stay. Suttle service provided to close by malls i.e. Citos & Pondok Indah. Within walking distance to Poins Shopping Mall and Carrefour Lebak Bulus. Easy to get a cab as several will be on standby in the morning without additional charge. Very good spread of local and continental breakfast. One of the reason I keep coming back. Value for money when on promotion. Normal price is high for hotel of its category. Good rooftop bar and good restaurant with reasonable price.

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear ShawnDann..., Many thanks for that very detail review and thanks as well for your loyalty. Yes I fully agree with you, we do have an issue from time to time with our laundry supplier in regards to the bath towels. We are now checking systematically each of them before sending to the room. I personally met the Laundry Company Manager about that issue and we are now in the process of selecting another better supplier. This shall be done by the first week of December. I do apologize for the inconvenience caused and I hope to welcome you again soon so you can witness the improvements made! Very best regards Bertrand General manager

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