Hotel - Mercure Jakarta Simatupang
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Mercure Hotel

Mercure Jakarta Simatupang

Jl R A Kartini No 18  Lebak Bulus 
12440  SOUTH JAKARTA
INDONESIA

414 reviews
TripAdvisor Rating Based on 414 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Room designed with modern and minimalist architecture for entire room with highlight of local culture. Room is provided with bathroom shower. Wifi access is available for your business purpose.

  • 231 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Jakarta Simatupang

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 414 reviews

johnlH5841QS 2017/04/25
« Mecrure Jakarta »

We chose this hotel because I am an AccorPlus member. The facility was fantastic. The restaurant boasted great food and excellent service. We stayed there 10 days and pretty much ate everything on the menu. But the factor that stood out was the enthusiastic service from ALL staff. It made our day and our stay. Thank you.

Martin W 2016/07/13
« Nice hotel but need to be cautious »

We stayed for two nights in a suite room and a superior room. Both the rooms were clean and the aircons worked superbly. We liked the suite room presentation, more like a one-bedroom apartment. However, we got to be cautious when it comes to using the bathroom. If you are traveling by yourself, make sure you have your mobile phone with you when you locked the bathroom's door. My wife was locked in and was struggling to unlock it but failed to do so. Fortunately, I was around with my two young children and after a while of battling to get out, my wife got panicked and almost into tears. I rang the reception and an engineer was sent to help a few minutes later. Although my wife could be freed but it wasn't that easy to unlock it. Just imagine if an elderly person or a young child was trapped inside with no communication to ask for help or strength to force open... The other discouraging experience was during breakfast where the restaurant was fully occupied and we were asked to wait at the lobby where all other people were also in line without noting our room number or name on the waiting lists. I had to be sharp in spotting the guests who came before and after me or otherwise we would be forgotten. When I took an initiative to ask then we were informed that seats in the restaurant were already available if not it will be given to someone else I reckoned. The foods were standard and glasses for juice and cups/mugs for tea or coffee were short (have to chase the staffs to make it available). Basement parking is insufficient although open air parking is available to compensate. Check in and check out were very efficient thanks to online check in and check out.

Mercure M, Manajer Kantor Depan at Mercure Jakarta Simatupang, responded to this review

Dear Mr. Martin W, Please accept our sincere apology for the inconvenient situation in your room and also at the restaurant during breakfast, these matters already identified and necessary action has been taken. We would like to thank you for the feedbacks as In Mercure Jakarta Simatupang, we always strive to continually improve the quality of our services. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at H6680-fo@accor.com. Sincerely, A.A Ngurah Rai Agung Front Office Manager

KkiayongK 2016/05/15
« Good experience at Grand Mercure Kemayoran »

The gym at this hotel is well equipped with good view of the pool, breakfast spread is reasonable as well, wish the crew will ensure that all necessary cutleries are in place, didn't have a knife for the french loaf !

Mercure-JS, Front Office Manager at Mercure Jakarta Simatupang, responded to this review

Dear Mr./Ms. KkiayongK, We are delighted to receive your positive global feedback regarding your stay at the Mercure Jakarta Simatupang. I will share your comments with our team and I am sure that this feedback will serve as an encouragement as we strive to continuously improve our guest experience. Thank you again for sharing your experience, and please do not hesitate to contact me directly at h6680-fo@accor.com for your future references. Best regards, A.A Ngurah Rai Agung Front Office Manager

OkkyKMZ 2016/04/13
« Good Hospitality »

Nice and clean room, good point for staff hospitality, various and delicious food (breakfast and in room dining). Nice view from the small-swimming poll on the rooftop, but unfortunately it was not too clean, especially in the morning.........

Mercure M, Manager at Mercure Jakarta Simatupang, responded to this review

Dear OkkyKMZ, Thank you for having taken the time to share your experience with us and glad you enjoyed our product and service, sure we did regularly cleaning in all public area. We hope we are able to deliver on your expectations on a return visit. Best Regard, Erwin Suriyansyah Executive Assistant Manager

angeliazhou 2015/09/08
« short getaway »

the hotel is clean and neat. the Roof top bar is definitely perfect. they serves a lot of international cuisine from Indonesia food to mexican food. i also throwed my last year birthday party there, great atmosphere, good value. the only drawback is limited and narrow parking space in basement. overall, im satisfied.

Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear angeliazhpu, many thanks for your review. Nice to see that you had a great time at our Roof Top Bar! As for the parking lot, yes you are right we have only limited space in our basement, around 30 lots, however you can use the outdoor parking which is way bigger and only 20 meters from the hotel lobby. See you soon! Warmest regards Bertrand General Manager

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