Hotel address2A Street
UNITED ARAB EMIRATES
How to reach the hotelGPS :N 25° 6' 59.50'' E 55° 11' 46.00''
Contact the hotel
- Tel. (+971)4/3823200
- Fax. (+971)4/3823201
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Suite Novotel Mall of the Emirates - hotel reviews in Dubai
Hotel code: 6670
Accorhotels.com customer reviews in partnership with TripAdvisor
24th August 2013, yaljafan
Amazing Stay with my family .... big room and comfortable place and strategic location .... you can walk to mall of emirates and also to metro which give you access to the main attraction in Dubai and you want need to riding any taxi even from airport to hotel you can do it with only metroView management response »
Management responseDear Yaljafan,Thank you so much for your feedback regarding your stay at the Suite Novotel Mall of the Emirates. It's a pleasure to read that you had an amazing stay with your family. We are glad you found our room big and comfortable and the hotel location strategic.We certainly look forward to welcoming you back and hope to make your next stay memorable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards
13th August 2013, Riyadh
The design of the rooms with bathrooms could be better, I did not feel very comfortable with the area of the room, the bathroom next to the double bed don't have toilette, this make me uncomfortable at all, I have to use the one in the entrance. the newly renovated rooms had been effected by the contractor work in some how.View management response »
Management responseThank you so much for your feedback regarding your recent stay at Suite Novotel Mall of the Emirates. We are grateful for sharing the review of your stay.Your feedback is very much appreciated and your comments regarding the bathroom have been taken onboard as constructive suggestions to improve the kind of service we are expected to deliver. We certainly look forward to welcoming you back and hope to make your next stay pleasant as the previous one.Kind regards
"fantastic hotel for family of two adults and three young children"
31st July 2013, judeykoala, Darwin, Australia
The Suite Novotel was fantastic.Big room with heaps of room for two adults and three children. Two bathrooms and a table and chairs to relax having a coffee or a snack.Fantastically clean, pool area on the roof was clean and tidy, water temp was perfect after a long hot day.Located a few minutes walk from the huge Mall of Dubai....and the SnowDome.Easy to get help to book tours and taxis to Waterparks and Airports.all staff spoke english, and the buffet breakfasts and dinners were great.no cooked eggs or bacon, omelettes, crepes, etc, but you can order as you want some, as included in the price and is freshly cooked to order.Not on the beach at all, but could get to a private beach for a small fee... We feel so safe and welcome at this hotel, it was a pleasure to walk in the door after a long day.No WIFI in the rooms, only the lobby, but have lots and lots of comfy couches and armchairs to relax and use the free internet.....View management response »
Management responseDear Judeykoala,Thank you so much for your detailed feedback regarding your recent stay at the Suite Novotel Mall of the Emirates. It's a pleasure to read that you had a good your stay and particularly the helpful staff, clean pool area, spacious rooms and that the buffet breakfasts and dinners were great. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.With regards to the Wifi connection in the rooms, we are currently working on it and we hope that we will have had it sorted out soon.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely
"Stay at the Suites Novotel"
26th July 2013, Bina1466, London
NIce comfortable stay, with very attentive and friendly staff. Breakfast was excellent. All of our requirements were met. Locality was good as near the mall but very far from downtown Dubai. Pool was nice.View management response »
Management responseDear Bina,On behalf of the hotel Team of Suite Novotel Mall of Emirates would like to thank you for sharing your review of your stay with us.Glad to read that you had a nice comfortable stay and that the hotel staff was very attentive and friendly. It is our mission to delight our guests every time.We are glad that you left with pleasant memories. I have shared your feedback with the team as a means of encouragement to them to continue to give the best service to all our guests.We certainly look forward to welcoming you back and hope to make your next stay pleasant and memorable.Best regards
25th July 2013, Sunshine Coast
This was a fabulous hotel.Great for families as kids eat and stay free using existing bedding. The staff were excellent an dthe rooms were really good . Clean and nothing too much trouble for any of the staff. The location was handy and not too far away from anything.We had a wonderful stay and would return to this hotel any time.View management response »
Management responseWould like to thank you for posting a review of your stay at the Suite Novotel Mall of Emirates on Trip Advisor. We are very pleased to learn that you enjoyed your stay with us and especially our service provided by all our team members. We will certainly share your feedback with all of them and they will be delighted to see that their hard work has been noticed.We look forward to welcoming you again for another memorable stay with us.Best regards
"Novotel Suites Mall of Emirates Dubai"
9th July 2013, Norb A
The hotel is a 5 minute walk from the Mall of Emirates and located in a quiet corner with grocery stores nearby as well.The only watch out Internet is Free in the hotel but NO wifi in the rooms. Wifi only available in the lobbyView management response »
Management responseDear Nob,Thank you for choosing to stay at the Suite Novotel Mall of Emirates.Appreciate you taking the time to post a review of your stay with us. We are currently working on having WiFi in the rooms and we hope that during your next visit we will have had it sorted out.I look forward to an opportunity to welcome you back in the near future. Sincerely,
9th July 2013, Nasser80, Riyadh, Saudi Arabia
Nice stay with excellent location (approx 7 min walk to Mall of Emirates). Pros: Excellent location and fair cost.Cons: No WiFi at rooms, No express service for Laundry and Significant delay in delivering room service requests,View management response »
Management responseDear Naser,Thank you so much for your feedback regarding your recent stay at the Suite Novotel Mall of the Emirates. We thank you for writing a review of your stay. Your feedback is very much appreciated and your comments have been taken onboard as constructive suggestions to improve the kind of service we are expected to deliver. We hope you will give us an opportunity to better serve you in the near futureKind regards
"Excellent location in a family friendly area"
9th July 2013, Bander424, Saudi Arabia
Great experience nice room, excellent location; emirates mall was few minutes’ walk of Suite Novatel, check in process was fast and parking is free but the breakfast was limited to a menu and there is no wireless internet in the rooms just in the lobby. Great value for the moneyView management response »
Management responseOn behalf of the hotel Team of Suite Novotel Mall of Emirates would like to thank you for sharing your review of your stay with us.Glad to read that you had a great experience and you find the hotel good value for money.We certainly look forward to welcoming you back and hope to make your next stay pleasant and memorable.Best regards
"Stopover in Dubai"
8th July 2013, Zenify
We did a five day stopover in Dubai and stayed here. The highlights must be the restaurant staff who served us, and who catered so well for my wife's gluten intolerance and made her feel so special. Also the Restaurant and Bar Manager who dealt so well with the one issue we had. The rooms were small but very clean, very comfortable and new. The hotel is well placed to walk to the Mall of the Emirates, and getting on and off the Metro.View management response »
Management responseDear Zenify,Very pleased to learn that your stay with us at Suite Novotel Mall Of the Emirates had a positive impressions and would like to thank you for sharing your feedback on Trip Advisor.So delighted to read that our team was able to assist with your wife’s request and made you feel so special. Glad to read that you found the rooms very clean and very comfortable.We are once again very grateful for your valuable feedback and your friendly praise of our staff and will share your comments with our team. We look forward welcoming you whenever you travel to Dubai.Kind regards
"Good choice for business travellers"
8th July 2013, PAA_Oslo_Norway, Oslo, Norway
This hotel is very conveniently situated between the North and the South of Dubai, and thus a good choice for people with business both in the North (Deira, Bur Dubai, Sjarjah) and the South (Tecom, Jumeira Lake Towers) during the same stay. Mall of the Emirates is only 5 minutes walking away. The hotel has 3 good restaurants and a bar. The staff is indeed very friendly and service minded. A very good choice for the business traveller, but I wouldn't choose it if I were on a family holiday, for one reason because the pool is small and there a few and crowded sunbeds. Excersise room is ok. Bedrooms are very nice and spacious.View management response »
Management responseThank you for sharing your feedback about your stay in Suite Novotel Mall of Emirates.Your evaluation of our hotel and services was most appreciated and we thank you for the overall endorsement of our efforts. It is our mission to delight our guests every time and we are glad that we have succeeded in doing so. I have shared your feedback with the team as a means of encouragement to continue to strive for the best.However, while we are pleased about your positive experience we are disappointed to learn that you found the roof top pool crowded.We unfortunately already maximized the number of sun bed, and admit the pool may sometimes get very busy. Best regards
"Good Choice for Family Vacation"
4th July 2013, LeeAsian, Hong Kong, China
The hotel staffs are all very friendly, helpful and patient. The Breakfast is very delicated and delicious. The hotel location is also very good, just walking distance to Mall of Emirates. It definitely will still be our choice for our next visit to Dubai.View management response »
Management responseDear Lee,Would like to thank you on behalf of the hotel team here at Suite Novotel Mall of Emirates for taking time to share your review.Happy to read that you enjoyed your stay with us and certainly hope to have the opportunity to welcome you back again for another pleasant stay.Kind Regards,
3rd July 2013, Scunnie, Penrith, Australia
We stayed at suite Novotel mall of the emirates for three nights.we were pleasantly surprised.The staff were extremely helpful and very friendly. The rooms were of good quality with good air conditioners,hard but comfy beds, and free bottled water. We would definatlyrecommend it and stay there againView management response »
Management responseWe very much appreciate your comments regarding your stay at the Suite Novotel Mall of emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.