Novotel Suites Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.6/5 1,004 reviews

Novotel Suites Mall Avenue Dubai - Image 1
Novotel Suites Mall Avenue Dubai - Image 2
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Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825, 0 DUBAI, United Arab Emirates

Description

Hotel extras

  • Rooftop swimming pool

  • 24-hour Fitness Centre

  • Few minutes' walk from Mall of the Emirates & Metro Station

  • Free WiFi access, Private Indoor Car Park

  • Free shuttle service to Kite Beach

Our accommodation(s)

Hotel location

Novotel Suites Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
0 DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Telephone
Fax +971 4 382 3201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Room service

DELI BOUTIQUE

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,004 reviews

TripAdvisor Rating  4.5/5  3,743 reviews

Certificate of excellence 2023

Good location and price

TripAdvisor rating 3.0/5

Adel B Families - TripAdvisor review

Mix feelings about it , most of staff are helpful , location is great and price is worthed . I got exellent service from Manager Mina and house keeping counselor Osman who was very kind and polite , at the opposite a got a bad experience from Supervisor Koll who couldn't do what had promise to go assist me with getting a pass for my room to replace my defective one and he disappeared while a was with 2 toddler and also reception agent Nichad had a verily moderate customer service. In General it was ok !

Dear Valued guest, We very much appreciate your comments regarding your stay at Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Good location, rooms small but tidy.

Customer review rating 3.5/5

C R. Families - Confirmed reviews ALL

Staff attentive, premises clean. Restaurant was served buffet style! we really enjoyed the variety of food served. We checked in early but was on a smoking floor. The hallway smelt really strongly of cigarettes, the room itself wasnt as bad, but did linger.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager

Customer review rating 5.0/5

Shoukat Families - Confirmed reviews ALL

Had amazing stay fast check in friendly staff special zeeshan from reception and ali bell guy

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Great location for all the top sights

Customer review rating 4.5/5

Emanuele F. Families - Confirmed reviews ALL

We had a great stay at the Novotel Suites Dubai Mall of Emirates. The room was big enough for 2 adults and 2 teenagers, breakfast was great and great selection. Nice roof top pool and gym and just a stone throw form the mall. Overall we had a great stay in this hotel with just a minor note on the number of towels available that were only 3 all the time although we were 4 in the room and we had to request them several times as well as no coffee left in the room after the first day, but these are just pointers rather than a big issue. Overall we recommend this hotel and will choose it again next time we will be visiting Dubai.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

comfortable stay

TripAdvisor rating 4.0/5

donzajjay TripAdvisor review

room - 521 good points the best part - we were upgraded to family suite from the regular suite that we had booked. 1. room is large & comfortable. 2. breakfast spread is good. 3. 10mins walking distance from mashreq metro station & 15mins walking distance from mall of emirates. 4. very polite & courteous staff. 5. not so good points 1. room over looks the adjoining hotel. 2. though the breakfast spread is good but its the same most of the days. so you run out of options if you staying for long. 3. the pool is not heated (atleast for asians temperature requirement) since its on the terrace, it gets colder with the breeze blowing. even after several request they could not get the heater working which was The Major Bummer. 4. the shower cubicle in the room is tad bit small, so Plus size guest will have challenges in the space :) keep up the good work team novotel. thank you for making our stay so pleasant & comfortable. cheers

Dear Valued guest, We very much appreciate your comments regarding your stay at Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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Other web-users rate our hotel

  • 1,416 reviews 9.6/10 Location
  • 1,638 reviews 7.8/10 Room
  • 4,027 reviews 9.5/10 Service
  • 28 reviews 8.6/10 WiFi
  • 833 reviews 8.3/10 Cleanliness
  • 614 reviews 8.7/10 Food
  • 538 reviews 8.3/10 Breakfast
  • 361 reviews 8.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.