Hotel - Novotel Suites Dubai Mall of the Emirates
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Novotel Suites Hotel

Hotel Novotel Suites Dubai Mall of the Emirates

2A Street 
283825 DUBAI
UNITED ARAB EMIRATES

1,331 reviews
TripAdvisor Rating Based on 1,331 reviews
Best price guarantee
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From 297.50 AED Non member rate
From 267.75 AED Members' rate Members’ Rate, join while you book
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Select your dates 297.50 AED

Hotel Novotel Suites Dubai Mall of the Emirates

Mid-scale hotel for short and longer stays

Everything Dubai has to offer is just minutes away from Novotel Suites Dubai Mall of the Emirates. This stylish 3-star hotel is a mecca for shoppers, while business guests will appreciate the proximity to the city's major financial district. With beaches, the marina, even skiing, just a stroll away, prepare for a fun-filled stay at Novotel Suites.

Located next to the Mall of the Emirates in the Al Barsha business and leisure district, with close proximity to Downtown Dubai, Dubai Marina, Palm Jumeriah, Media City, Internet City and just minutes from Jumeirah Beach, Wild Wadi Waterpark and 15 Minutes from Jebel Ali Free Zone. 30 minutes drive from Dubai International Airport.

Hotel extras
  • Large outdoor rooftop pool
  • Shuttle service available to beach
  • at the foot steps of Mall of Emirates
  • On-site gourmet shop for delicious snacks
  • Free WiFi in all rooms and communal areas
This hotel is PLANET 21 Platinum
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • Hotel open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski rack facilities (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Our suites

  • Suite 2 adults & 1 child
    Suite 2 adults & 1 child

    The Suite offers a living space of 31 m² which can be conveniently separated into bedroom and living room area. Accommodating up to 3 people (2 ad., 1 kid), the room offers a double bed, a meridienne, a bathroom with shower, bath and separate toilet.

  • Family Suite 3 adults & 2 children
    Family Suite 3 adults & 2 children

    The Family Suite offers a flexible living space of 48 m² which can be split into 2 private spaces. Accommodating up to 3 adults & 2 kids, the suite offers 1 Double bed, 1 sofa, and 1 Sofa-bed for 2 persons, 2 bathrooms and a separate toilet.

  • Suite With 2 Single Beds 2 adults & 1 child
    Suite With 2 Single Beds 2 adults & 1 child

    The Suite offers a living space of 31 m² which can be conveniently separated into bedroom and living room area. Accommodating up to 3 people (2 ad, 1 kid), the room offers 2 single beds, a meridienne, a bathroom with shower, bath and separate toilet.

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

DELI BOUTIQUE Restaurant
Lunch 00:00 - 12:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 12:00 - 23:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

DELI BOUTIQUE Type of cuisine: International


You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide varitey of tasty desserts and sweets.

Find out more and book
AMICI Restaurant
Lunch 06:30 - 10:30
Dinner 18:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

AMICI Type of cuisine: International


Enjoy traditional Italian or International cuisine in a contemporary setting at an affordable price at Amici restaurant. Choose from a wide array of Italian favourites coupled with a drink of your choice

Find out more and book
See all our restaurants
EZAZ Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

EZAZ


Ezaz has a vibrant ambience that is complimented by its chic style and classic design. It is a great place to enjoy a nightcap or to have an evening out with friends.

See all our restaurants and bars

Our customer reviews for Novotel Suites Dubai Mall of the Emirates

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,331 reviews

rmaphorisa 2016/07/27
« My Stay at Novotel Emirates mall »

The location is perfect and the only problem i had was flexibility in terms of check in times which are not accommodative of flight schedules. Arrived around 2.am and had to wait till 6 am to check in. otherwise the staff was very friendly.

Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Novotel Suites Mall of the Emirates Dubai. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your feedback concerning flexibility of Check-in timings. We try our level best to be as flexible as possible concerning early check-in and late check-out requests based on the hotel rooms occupancy. Though normally, a full night charge applies for any arrivals before 0600hrs, and a half day charge applies for arrivals after 0600hrs and before the standard check-in time. As a gesture we were able to offer you complimentary early check-in at 0600hrs at the time. However, we would urge you to pre-book your stay by booking an extra night in case of an early arrival next time to avoid such inconveniences. We thank you for your comments and look forward to hosting you at our Hotel in the near future. Best Regards, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates

Amitmehta1980 2016/04/25
« Perfect Location »

Very Nice Location and Good Service. Being an accor member really helped as i could do online checkin so didn't have to wait for long. Just wish if they can make the breakfast menu bit more interesting.

Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with a perfect score review regarding your stay at Novotel Suites Mall of the Emirates Hotel. We take this opportunity to thank you for your continuous patronage at our Hotel and other Accor hotels as a valued Le Club member. We are pleased to hear that we were able to host you brilliantly therefore enjoying your stay. We have noted your comments on the breakfast menu and forwarded to our Executive Chef & Food and Beverage Manager, we would like to assure you that they have been taken on board as constructive suggestions to improve our services. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We look forward to hosting you at our Hotel in the near future. Best Regards, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates.

hania204 2015/11/10
« Not at the required level and was previously best service »

Not at the required level and was previously best service, The reception staff are few in number and do not know the coupons provided by the Accor Hotels action with the knowledge that I have sent them a copy via a Email and image of these coupons frankly bad hotel administration

Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear hania204, Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Mall of the Emirates Hotel. We appreciate your comments regarding your stay and are disappointed to learn you faced some challenges that made your stay unpleasant. Our guest observations are paramount to us. We thank you for all your comments and would like to assure you that we take pride in developing our team through a dedicated Training team and academy, however your comments clearly highlight where we need to develop. The concern department heads have been appraised of your comments and training will be given in an effort to avoid re-occurrence of similar situations in the future. Your feedback is very much appreciated and your comments have been taken on-board as constructive suggestions to improve the kind of service we are expected to deliver. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Laszlo Jaszberenyi General Manager Novotel Suites & Ibis Mall of the Emirates

Sai_Wilson 2015/11/02
« A night up the road in Dubai »

We drove up to Dubai in the afternoon from Abu Dhabi for an over-nighter. Mum was going out with friends and Dad and I took my daughters for dinner at the Mall. Rooms were comfy and well equipped, but the TV didn't offer a kids channel in English and the picture was fuzzy in our room. We went for a swim before going out to dinner as the pool closes quite early - 20:00 hrs. It was a bit disconcerting that the pool side lights went off without warning (apparently automatic) at 19:45 and the underwater pool lights went off themselves at 20:00, plunging us in to near darkness, lit only be the light pollution around us in Dubai. Breakfast was good, apart from the milk... It was unusually very sweet. Stick to black coffee - it was nice, but the milk will ruin it!!! Avoid cereal!!! A couple of housekeeping cock-ups (1 room not ready and the other one needed them to come back to make the extra bed up), but the staff were great and compensated us with free drinks. We will go back and the price was good too.

Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Sai_Wilso, Thank you choosing The Novotel Suites Mall of the Emirates as your host during your recent visit. We are in receipt of your comments and feedback received online via TripAdvisor highlighting your concerns and disappointments. We would like to apologize for the inconveniences caused and thank you for highlighting the areas where we need to improve. We have taken note of the shortfalls suffered and addressed them with the Managers concerned. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. Looking forward to welcoming you back at the Novotel Suites Mall of the Emirates Hotel Best Regards, Laszlo Jaszberenyi General Manager Novotel Suites & Ibis Mall of the Emirates.

georgeaC9540TM 2015/11/02
« 10/10 »

Dear All, I have the real pleasure to confirm the following: Excellent service and very clean Hotel. Big Rooms and comfortable! Nice staff and simpatic. Thank you all for being nice and professionals. My best regards

Laszlo J, Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear georgeaC9540TM, Thank you for choosing to stay with us and for writing such a fantastic review about Novotel Suites Mall of the Emirates Dubai. Going above and beyond for each guest is certainly what my team and I strive for, we are glad that we were able to host you brilliantly during your stay, and appreciate your kind words and feedback. There is no greater satisfaction, as a customer service professional; than receiving good comments from a valued guest, as this only proves that we are doing it right. It will be my pleasure to share your positive experience with my team, as I’m sure this will motivate and empower them to continue with the exemplary service. Thanks again, and we and look forward to hosting you at our Hotel in the near future. Best Regards Laszlo Jaszberenyi General Manager Novotel Suites & Ibis Mall of the Emirates

Scotty_NZ_89 2015/10/04
« Nice hotel close to Mall »

Suite Novotel joined with ibis. Nice rooftop pool area accompanied by life guard. Friendly staff always able to help. 5minutes walk to Mall of the Emirates where you can catch Metro, buses and Big Bus Tours. Ski Field is in the Mall also. Nandos attached to hotel and bar/restaurant.

Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Scotty_NZ_89, Thank you very much for taking time to share your experience and for having chosen to stay with us at Suite Novotel Mall of the Emirates Dubai. We are delighted to hear that we were able to meet your expectations during your stay, and also happy that you found the location convenient with the Mall of the Emirates just a stone throw away. At Suite Novotel we are fortunate to have committed and well-seasoned associates who make every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests needs are met and expectations exceeded by providing services and facilities of high level in value while creating warmly memorable experiences. We are pleased that you enjoyed your stay and certainly look forward to welcoming you back in the near future. Best Regards Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates

Elyajizi 2015/09/14
« A nice stay »

others ho have been a frequent accor hotel visitor, before applying for the accor membership, and compared to others others on same category I can say that there is something special with Accor hotels, for Suite Novotel I confirm my preference : Respectful and helpful staff Clean rooms Spacious room, calm interior Quality of furniture

Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Elyajizi, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Suite Novotel Mall of the Emirates Dubai. We take this opportunity to thank you for your continuous patronage at our Hotel and other Accor hotels as a valued Le Club member. We cannot thank you enough for the praise and compliments on our products and services, we are always excited to hear when the warm hospitality due to extensive training and mentoring of our team members leaves such a wonderful impression, and we thank you for sharing this so kindly. We have shared your comments and praise with the rest of the team and continue to encourage them to make every effort in ensuring guest satisfaction. Thanks again, and we and look forward to hosting you at our Hotel in the near future. Best Regards Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates

Luke01061968 2015/09/08
« NOT A BAD PLACE »

Convenient location, though the amentities in the room very small. Checkin and out was good and the girls on the front desk very helpful. The beds were very hard and the pillows small which made sleep quality poor.

Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Luke01061968, Thank you for taking the time to share your feedback regarding your recent stay at Suite Novotel Mall of the Emirates Hotel. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments ‘quality of sleep’. Please accept our sincere apologies for any inconveniences this may have caused. We would like to assure you that we pay careful attention to feedback such as you have provided, so as to take immediate steps to correct any deficiencies. We hope that your experience on this visit will not dissuade you from staying with us again and hope to have the opportunity to restore your confidence in our hotel. Looking forward to welcoming you back at Suite Novotel Mall of the Emirates in the near future. Best Regards Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates

abdulaziz_alobaidan 2015/09/08
« Excellent for Small Family »

Great location close to the famous Mall of the Emirates. Well organized suite for small size family to enjoy the stay in Dubai. Friendly staff of the hotel makes it a pleasant stay at Suite Novotel Dubai Mall of the Emirates.

Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear abdulaziz_alobaidan, Thank you very much for taking time to share your experience and for having chosen to stay with us at Suite Novotel Mall of the Emirates Dubai. We are delighted to hear that we were able to meet your expectations during your stay. At Suite Novotel we are fortunate to have committed and well-seasoned associates who make every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests needs are met and expectations exceeded by providing services and facilities of high level in value while creating warmly memorable experiences. We are pleased that you enjoyed your stay and certainly look forward to welcoming you back in the near future. Best Regards Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates

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