Hotel - Novotel Suites Dubai Mall of the Emirates
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Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

2A Street 
283825  DUBAI
UNITED ARAB EMIRATES

1,576 reviews
TripAdvisor Rating Based on 1,576 reviews
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From 233.25 AED Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski rack facilities (Paying, Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our suites

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our customer reviews for Novotel Suites Dubai Mall of the Emirates

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,576 reviews

209agnesh 2017/04/05
« Disappointment »

Staff very helpful, nice and smiling BUT Bedroom for "3 adults and 2 children" is in fact hardly for 3 adults : 1 double bed, 1 small and dodgy sofa-bed, 1 meridian = only one real bed. Sofa bed soft and curved inside, thank goodness only one person slept in it. Bedroom not cleaned (dust, coffee and tea traces on table, dirt at the level of flash button in toilets, stains of ? in the washbasin) Fridge emptied by staff once we were in the bedroom because we said at the reception we would not use it. In the end, whatever the courtesy and delightful attitude of the manager who offered us breakfast -over valued-, we will not return to Novotel Mall of the Emirates. Mainly, we felt cheated by the reservation. No way 3 adults could be comfortable in that bedroom -so speaking of an additional 2 children!!!

Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Suites Mall of the Emirates Dubai. We value all forms of guest feedback as this serves as an opportunity to improve on services we offer. Please accept my sincerest apologies for the disappointment related to your stay. We would like to assure you that we pay careful attention to feedback such as you have provided, so as to take immediate steps to correct any deficiencies. We hope that your experience on this visit will not dissuade you from staying with us again, we hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future. Best Regards, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates

DaudVelas 2017/02/24
« Dubai by the mall »

Ovation was very good but hotel service was below way below expectations. Restaurant service poor and check in was OK. Check out was bad. No one help with my bags..we had a few. Manager was not good...full of excuses ... with little substance. We didn't like it.

Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience and having chosen to stay at Novotel Suites Mall of the Emirates Hotel. On behalf of the Hotel Team, I would like to apologize for the fact that your expectations were not met during your stay and apologize for any inconveniences this may have caused. The services we provide play an essential role in making our guests’ visit memorable, thus, the issues that you faced are not indicative of the standards we aspire to offer. Our Front of House Manager has been informed and a proper training will be given in an effort to avoid similar situation. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas in which our guests feel may need improvement. We hope that you may offer us another chance to serve you better in future. Best Regards, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates

rmaphorisa 2016/07/27
« My Stay at Novotel Emirates mall »

The location is perfect and the only problem i had was flexibility in terms of check in times which are not accommodative of flight schedules. Arrived around 2.am and had to wait till 6 am to check in. otherwise the staff was very friendly.

Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Novotel Suites Mall of the Emirates Dubai. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your feedback concerning flexibility of Check-in timings. We try our level best to be as flexible as possible concerning early check-in and late check-out requests based on the hotel rooms occupancy. Though normally, a full night charge applies for any arrivals before 0600hrs, and a half day charge applies for arrivals after 0600hrs and before the standard check-in time. As a gesture we were able to offer you complimentary early check-in at 0600hrs at the time. However, we would urge you to pre-book your stay by booking an extra night in case of an early arrival next time to avoid such inconveniences. We thank you for your comments and look forward to hosting you at our Hotel in the near future. Best Regards, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates

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