Hotel address
Avenida Severo Dullius 205590200310 PORTO ALEGRE
BRAZIL
How to reach the hotel
GPS :S 29° 59' 17.95'' W 51° 10' 42.20''
Contact the hotel
- Tel. (+55)51/33027600
- Fax. (+55)51/33027601
- h6665-re@accor.com.br
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Novotel Porto Alegre Airport - hotel reviews in Porto Alegre
Hotel code: 6665
Accorhotels.com customer reviews in partnership with TripAdvisor
"Traveler Beware"
21st August 2012, jrolim75, Dallas, TX
Hotel does not guarantee rooms, if you have a late arrival you might get a smoking room. I am a Silver Frequent Guest and it does not mean anything to the the hotel chain. No upgrades, for better room you must pay difference. Their loyalty program is horrible. This is a good hotel if you arrive late or if you have an early departure from POA International Airport.
View management response »
Management responseDear Customer,Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Victor Hugo TevesGerente GeralNovotel Porto Alegre Aeroporto
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"Next to the airport"
14th June 2012, cmayr, Criciuma, SC
It is a good option if you need overnight stay next to the airport. The hotel is brand new building but service inferior of what one would expect from the average Novotel's chain.
View management response »
Management responseDear customer,We deeply appreciate your comment related to your experience as a guest of Novotel .Such information will be shared with our teams, and I am sure that your feedback will be an encouragement for us to keep improving the quality of our services.Once again, thank you for letting us know about your experience.Sincerely,Victor Hugo TevesGerente GeralNovotel Porto Alegre Aeroporto
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"New, Clean, Accomidating"
14th April 2012, healyHouse, Horizontina
This hotel was new when we stayed in April '12. It is very clean, well furnished. The rooms are on the small side, but only a problem with a baby crib in the room. The staff was very accomidating. Free shuttle to the airport. Right across teh street from the airport. Breakfast was great. No bathtubs, just showers. We will definately stay there again when in the area.
View management response »
Management responsePrezado ClienteApreciamos imensamente seus comentários referentes à sua hospedagem no Novotel Porto Alegre Aeroporto. Essas informações serão compartilhados com nossas equipes e tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos novamente por nos informar sobre sua experiência.Sinceramente,Victor Hugo TevesGerente GeralNovotel Porto Alegre Aeroporto
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"Novotel Review"
9th March 2012, Solihull, United Kingdom
The Hotel was new clean and tidy. The rooms were a good size, comfortable, modern, a little basic.Restuarent food good. Some of the gym equpment was brocken. A major problem, no drinking water in gym.
View management response »
Management responseprezado ClienteApreciamos seus comentários referentes à sua hospedagem no Novotel Porto Alegre Aeroporto. Essas informações serão compartilhados com nossas equipes e tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos novamente por nos informar sobre sua experiência.Sinceramente,Victor Hugo TevesGerente GeralNovotel Porto Alegre Aeroporto
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These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
