Hotel - Francis Hotel Bath - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Francis Hotel Bath - MGallery by Sofitel

QUEEN SQUARE 
BA1 2HH  BATH
UNITED KINGDOM

2,051 reviews
TripAdvisor Rating Based on 2,051 reviews
Best price guarantee
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From 89.00 GBP Non member rate
From 80.10 GBP Member's rate Members’ Rate, join while you book
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Members’ Rate, join while you book
Select your dates 89.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

  • 98 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • Printer
    • Fax machine
    • Iron in room
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Francis Hotel Bath - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,051 reviews

Rachael L 2017/02/13
« Second visit to this hotel and would recommend »

Had a lovely stay in this hotel. Staff made the experience making sure we had a great experience. Location is fantastic with Parking available if you need it. Breakfast was good with a nice strong coffee and a choice of hot dishes cooked to order.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest I’m delighted we have had the opportunity to welcome you back to The Francis and hope to see you again sometime soon. Kind regards Mads Nielsen

Keith C 2017/01/02
« Great location but poor hotel »

The Francis is in a great location in Bath city centre. Unfortunately, the hotel is poorly managed. Our room was in need of a good clean, the bathroom in particular being very dusty. The amount of dust suggested that the room hadn't been cleaned properly for a while. The towel rail, the only heater in the bathroom, didn't work and so the bathroom was very cold in the morning. Breakfast was a fiasco, Having queued for fifteen minutes to get in, we then waited twenty minutes for coffee and toast, and my porridge order never arrived. The overall breakfast buffet was poor - not of a Sofitel standard. There is plenty of staff - they just have not been trained or managed. We had our bar costs removed from the bill at checkout in compensation, but it should have not been necessary, The bar had run out of many drinks on the menu because "they'd been busy in the run up to Christmas" - hardly unforeseeable. This was three days before New Year's Eve. Great location, great building, poor hotel. There are better options in Bath for the price. If you do stay, avoid the breakfast, there are loads of alternatives that are better and cheaper within a few minutes walk. I certainly won't be returning and am now wary of the MGallery by Sofitel chain.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest I am very sorry indeed to read of your disappointing stay with us. This really isn’t the standard that we aspire to and I am confident, following the extremely busy Festive season we are now back on track. Should you look to stay in Bath again please contact me direct on 01225 424105 and I will do my utmost to make your stay with us an enjoyable one. Kind regards Mads Nielsen

rogers2712 2016/12/25
« Our stay »

Unfortunately our room no 17 was up one floor then along a corridor then down one floor, not good when getting to and from our room. Breakfast was rather disorganised with not enough staff, which caused a 15 minute delay to get tea and coffee then another delay waiting for toast, but everyone was in the same boat, not good

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind Regards, Mads Nielsen General Manager

Jenny L 2016/11/27
« Wonderful stay! »

Excellent experience!!! It is highly recommended. The receptionists were very friendly and helpful. The breakfast was tasty with many choices of food. The outlook of hotel is historical, but the interior deco is chic and modern. The location is perfect. I would love to stay again in future.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear loves2holiday2016 Thank you for sending in a review following your return visit to The Francis. It really is appreciated by all the team and we look forward to seeing you again in the New Year. Kind regards Mads Nielsen

Raphael1962 2016/09/28
« Great Hotel, Convenient Location »

The Hotel was very clean, with spacious rooms. The staff were very accessible and helpful. Excellent service in the dining room. Hot breakfast available, made to order. Extensive continental breakfast available as well. The bathrooms were clean and numerous toiletries available.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Raphael1962 Thank you for your feedback following your stay with us; it is appreciated by all the Team and we hope to welcome you back in the future. Kind regards Mads Nielsen

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