Hotel - Francis Hotel Bath - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Francis Hotel Bath - MGallery by Sofitel

QUEEN SQUARE 
BA1 2HH  BATH
UNITED KINGDOM

2,008 reviews
TripAdvisor Rating Based on 2,008 reviews
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Francis Hotel Bath - MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

The Francis Hotel is situated in the heart of the historic city of Bath. This beautiful 18th-century townhouse offers views over leafy Queen Square. As a member of the MGallery by Sofitel collection, the hotel will make you feel like your stay is unique. After a day exploring the many attractions Bath has to offer, you can relax and take Afternoon Tea in our Tea Room or sample a cocktail or two in the hotel bar.

The convenient central location allows vistors to discover Bath's fantastic shopping areas and easily explore its most iconic landmarks. It is recommended to compare the old and new by visiting the old Roman Baths and the new Thermae Baths .

Hotel extras

Francis Hotel stands in the heart of the historic city of Bath. This beautiful 18th-century townhouse offers views over leafy Queen Square. Part of the MGallery by Sofitel collection, the hotel will make you feel like your stay here is unique.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Francis Hotel Bath - MGallery by Sofitel

QUEEN SQUARE
BA1 2HH
BATH
UNITED KINGDOM

Tel: (+44)1225/424105
Fax: (+44)1225/319715

Check-in from 14h00
Check out up to 12h00
Access and transport
  • NATIONAL EXPRESS : BATH SPA
  • BRISTOL At 30.7km / 19.08 miles
  • CARDIFF At 106.5km / 66.18 miles
  • SOUTHAMPTON At 105.9km / 65.81 miles
  • BATH SPA At 0.8km / 0.5 miles

GPS : 51.383003, -2.363429

Our rooms

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

  • Comfort Classic
    Comfort Classic

    Newly refurbished with seriously comfy double bed, Egyptian cotton sheets, fluffy bathrobes and luxury toiletries. Plasma TV, air conditioning, hair dryer, iron and board, safe, courtesy tray and complimentary WiFi.

  • Classic Room with 1 double bed
    Classic Room with 1 double bed

    Newly refurbished with seriously comfy double bed, Egyptian cotton sheets, fluffy bathrobes and luxury toiletries. Plasma TV, air conditioning, hair dryer, iron and board, safe, courtesy tray and complimentary WiFi.

  • Superior Room with 1 double bed
    Superior Room with 1 double bed

    Newly refurbished offering stylish regency furnishings, seriously comfy double bed, Egyptian cotton sheets, fluffy bathrobes and luxury toiletries. Plasma TV, a/c, hair dryer, courtesy tray, espresso machine, iron, safe and complimentary WiFi.

  • Feature Room
    Feature Room

    Newly refurbished, spacious and individually designed, many with four poster beds, Egyptian cotton sheets, fluffy bathrobes and luxury toiletries. Plasma TV, a/c, hair dryer, courtesy tray, espresso machine, safe, free WiFi, mini bar and mp3 player.

  • Classic Room with 1 single bed
    Classic Room with 1 single bed

    Newly refurbished with seriously comfy double bed, Egyptian cotton sheets, fluffy bathrobes and luxury toiletries. Plasma TV, air conditioning, hair dryer, iron and board, safe and Complimentary WiFi.

  • Classic Room with 2 single beds
    Classic Room with 2 single beds

    Newly refurbished with seriously comfy beds, Egyptian cotton sheets, fluffy bathrobes and luxury toiletries. Plasma TV, air conditioning, hair dryer, iron and board, safe, courtesy tray and complimentary WiFi.

  • Superior Room with 2 single beds
    Superior Room with 2 single beds

    Newly refurbished offering stylish regency furnishings with seriously comfy beds, Egyptian cotton sheets, fluffy bathrobes and luxury toiletries. Plasma TV, a/c, hair dryer, courtesy tray, espresso machine, iron, safe and complimentary WiFi.

  • 98 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • Printer
    • Fax machine
    • Iron in room
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

BRASSERIE BLANC Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BRASSERIE BLANC Type of cuisine: Brasserie


Meet our neighbour, Monsieur Blanc A short stroll through the hotel takes guests into celebrated chef Raymond Blanc's Brasserie Blanc, where the food served is reminiscent of high quality, informal French cooking. Reservations are highly recommended.

Find out more and book
LOUNGE & BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOUNGE & BAR


To satisfy your appetite, delicious offerings are provided by the hotel kitchen at a moment's notice, served in the Lounge and Bar. Produce is sourced locally to create fresh salads, speciality sandwiches,freshly baked cakes and buns and generous platter

See all our restaurants and bars

Your meetings and events

Francis Hotel Bath - MGallery by Sofitel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 1
  • Maximum size: 132 m²
  • Maximum capacity: 60

Our customer reviews for Francis Hotel Bath - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,008 reviews

Keith C 2017/01/02
« Great location but poor hotel »

The Francis is in a great location in Bath city centre. Unfortunately, the hotel is poorly managed. Our room was in need of a good clean, the bathroom in particular being very dusty. The amount of dust suggested that the room hadn't been cleaned properly for a while. The towel rail, the only heater in the bathroom, didn't work and so the bathroom was very cold in the morning. Breakfast was a fiasco, Having queued for fifteen minutes to get in, we then waited twenty minutes for coffee and toast, and my porridge order never arrived. The overall breakfast buffet was poor - not of a Sofitel standard. There is plenty of staff - they just have not been trained or managed. We had our bar costs removed from the bill at checkout in compensation, but it should have not been necessary, The bar had run out of many drinks on the menu because "they'd been busy in the run up to Christmas" - hardly unforeseeable. This was three days before New Year's Eve. Great location, great building, poor hotel. There are better options in Bath for the price. If you do stay, avoid the breakfast, there are loads of alternatives that are better and cheaper within a few minutes walk. I certainly won't be returning and am now wary of the MGallery by Sofitel chain.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest I am very sorry indeed to read of your disappointing stay with us. This really isn’t the standard that we aspire to and I am confident, following the extremely busy Festive season we are now back on track. Should you look to stay in Bath again please contact me direct on 01225 424105 and I will do my utmost to make your stay with us an enjoyable one. Kind regards Mads Nielsen

rogers2712 2016/12/25
« Our stay »

Unfortunately our room no 17 was up one floor then along a corridor then down one floor, not good when getting to and from our room. Breakfast was rather disorganised with not enough staff, which caused a 15 minute delay to get tea and coffee then another delay waiting for toast, but everyone was in the same boat, not good

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind Regards, Mads Nielsen General Manager

Jenny L 2016/11/27
« Wonderful stay! »

Excellent experience!!! It is highly recommended. The receptionists were very friendly and helpful. The breakfast was tasty with many choices of food. The outlook of hotel is historical, but the interior deco is chic and modern. The location is perfect. I would love to stay again in future.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear loves2holiday2016 Thank you for sending in a review following your return visit to The Francis. It really is appreciated by all the team and we look forward to seeing you again in the New Year. Kind regards Mads Nielsen

Raphael1962 2016/09/28
« Great Hotel, Convenient Location »

The Hotel was very clean, with spacious rooms. The staff were very accessible and helpful. Excellent service in the dining room. Hot breakfast available, made to order. Extensive continental breakfast available as well. The bathrooms were clean and numerous toiletries available.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Raphael1962 Thank you for your feedback following your stay with us; it is appreciated by all the Team and we hope to welcome you back in the future. Kind regards Mads Nielsen

clarity2016 2016/09/27
« Fantastic hotel, staff and location - didn't want to leave! »

We highly recommend this hotel. I have limited mobility so needed to be close to the centre of Bath and had to bring my car. I pre warned the hotel and was allocated a free parking space for the duration of our visit. When we arrived a member of staff spotted us in the car park and instantly came over to offer his help. This was the pattern for our stay. Nothing was too much trouble and the staff all seem to be genuinely happy in their roles and positively enthused by helping guests! The hotel has been created from a number of traditional Bath town houses so has a quirky feel. The decor changes as you walk through the different 'houses' but each one has been appointed beautifully and sensitively - there's also a lift! We had the basic 'Classic' room which wasn't huge but was certainly spacious enough for two, lots of luggage and a wheelchair. I suffer from fibromyalgia so usually find that hotel beds leave me very achey but the double bed was incredibly comfortable and I slept better than I do at home - amazing. The location was perfect. Close to the Roman Baths, Thermae Spa, shops and many, many cafes and pubs. (Some of the Bath pavements are a bit tricky for those in wheelchairs but it's a friendly place and several passers-by offered to help us negotiate the odd obstacle we encountered.) We didn't take breakfast at the hotel so we can't comment on the food offered but the cocktails we tried in the lounge bar were lovely and so was the lady serving them. Finally, we must mention how touched we were by the kindness of the hotel staff and management - we were celebrating a 50th birthday and the cleaning staff must have seen the cards in the room because we arrived back after a long tiring afternoon to find a half bottle of champagne on ice, some petit fours and a lovely card from the hotel staff. Plenty of hotels are comfortable and well placed but the staff here make the Francis Hotel something really special. We can't wait to come back - thank you everyone for making us feel so welcome.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear clarity2016 We are delighted that we were able to make your celebratory stay in Bath an enjoyable one and thank you for sending in your feedback. We look forward to welcoming you back on your next trip to Bath. Kind regards Mads Nielsen

John B 2016/09/07
« Beautiful Hotel »

The hotel is lovely. The rooms are massive and very nicely decorated. The staff were very helpful and professional. This is probable the best hotel we have ever stayed in. The only negative point is that the car park is expensive.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear John B Many thanks for you review. It is fantastic to read that you think it is the best hotel you have ever stayed in! I am sorry that you found the parking charges to be high. Unfortunately, due to the lack of space in the centre of the city, parking is at a premium throughout Bath. We are very lucky to have a small car park at the hotel with charges that compare favourably with our competitors. We hope to see you again soon at The Francis. Kind regards Mads Nielsen

MrH186390 2016/08/10
« Very enjoyable stay »

Attentive, courteous staff - would definitely stay again. The rooms were clean and well furnished and the location is perfect for going out. When we checked in, there was a small delay but we were offered complimentary coffee/tea and extended parking.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear MrH186390 We do appreciate you taking the time to send in such positive feedback following your stay with us; it is appreciated by all. I hope we get the opportunity to welcome you back very soon. Kind regards Mads Nielsen

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