Hotel - Francis Hotel Bath - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Francis Hotel Bath - MGallery by Sofitel

QUEEN SQUARE 
BA1 2HH  BATH
UNITED KINGDOM

2,041 reviews
TripAdvisor Rating Based on 2,041 reviews
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Select your dates 99.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

  • 98 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • Printer
    • Fax machine
    • Iron in room
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Francis Hotel Bath - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,041 reviews
Rachael L 2017/02/13
« Second visit to this hotel and would recommend »

Had a lovely stay in this hotel. Staff made the experience making sure we had a great experience. Location is fantastic with Parking available if you need it. Breakfast was good with a nice strong coffee and a choice of hot dishes cooked to order.

Keith C 2017/01/02
« Great location but poor hotel »

The Francis is in a great location in Bath city centre. Unfortunately, the hotel is poorly managed. Our room was in need of a good clean, the bathroom in particular being very dusty. The amount of dust suggested that the room hadn't been cleaned properly for a while. The towel rail, the only heater in the bathroom, didn't work and so the bathroom was very cold in the morning. Breakfast was a fiasco, Having queued for fifteen minutes to get in, we then waited twenty minutes for coffee and toast, and my porridge order never arrived. The overall breakfast buffet was poor - not of a Sofitel standard. There is plenty of staff - they just have not been trained or managed. We had our bar costs removed from the bill at checkout in compensation, but it should have not been necessary, The bar had run out of many drinks on the menu because "they'd been busy in the run up to Christmas" - hardly unforeseeable. This was three days before New Year's Eve. Great location, great building, poor hotel. There are better options in Bath for the price. If you do stay, avoid the breakfast, there are loads of alternatives that are better and cheaper within a few minutes walk. I certainly won't be returning and am now wary of the MGallery by Sofitel chain.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest I am very sorry indeed to read of your disappointing stay with us. This really isn’t the standard that we aspire to and I am confident, following the extremely busy Festive season we are now back on track. Should you look to stay in Bath again please contact me direct on 01225 424105 and I will do my utmost to make your stay with us an enjoyable one. Kind regards Mads Nielsen

rogers2712 2016/12/25
« Our stay »

Unfortunately our room no 17 was up one floor then along a corridor then down one floor, not good when getting to and from our room. Breakfast was rather disorganised with not enough staff, which caused a 15 minute delay to get tea and coffee then another delay waiting for toast, but everyone was in the same boat, not good

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind Regards, Mads Nielsen General Manager

Jenny L 2016/11/27
« Wonderful stay! »

Excellent experience!!! It is highly recommended. The receptionists were very friendly and helpful. The breakfast was tasty with many choices of food. The outlook of hotel is historical, but the interior deco is chic and modern. The location is perfect. I would love to stay again in future.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear loves2holiday2016 Thank you for sending in a review following your return visit to The Francis. It really is appreciated by all the team and we look forward to seeing you again in the New Year. Kind regards Mads Nielsen

Raphael1962 2016/09/28
« Great Hotel, Convenient Location »

The Hotel was very clean, with spacious rooms. The staff were very accessible and helpful. Excellent service in the dining room. Hot breakfast available, made to order. Extensive continental breakfast available as well. The bathrooms were clean and numerous toiletries available.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Raphael1962 Thank you for your feedback following your stay with us; it is appreciated by all the Team and we hope to welcome you back in the future. Kind regards Mads Nielsen

clarity2016 2016/09/27
« Fantastic hotel, staff and location - didn't want to leave! »

We highly recommend this hotel. I have limited mobility so needed to be close to the centre of Bath and had to bring my car. I pre warned the hotel and was allocated a free parking space for the duration of our visit. When we arrived a member of staff spotted us in the car park and instantly came over to offer his help. This was the pattern for our stay. Nothing was too much trouble and the staff all seem to be genuinely happy in their roles and positively enthused by helping guests! The hotel has been created from a number of traditional Bath town houses so has a quirky feel. The decor changes as you walk through the different 'houses' but each one has been appointed beautifully and sensitively - there's also a lift! We had the basic 'Classic' room which wasn't huge but was certainly spacious enough for two, lots of luggage and a wheelchair. I suffer from fibromyalgia so usually find that hotel beds leave me very achey but the double bed was incredibly comfortable and I slept better than I do at home - amazing. The location was perfect. Close to the Roman Baths, Thermae Spa, shops and many, many cafes and pubs. (Some of the Bath pavements are a bit tricky for those in wheelchairs but it's a friendly place and several passers-by offered to help us negotiate the odd obstacle we encountered.) We didn't take breakfast at the hotel so we can't comment on the food offered but the cocktails we tried in the lounge bar were lovely and so was the lady serving them. Finally, we must mention how touched we were by the kindness of the hotel staff and management - we were celebrating a 50th birthday and the cleaning staff must have seen the cards in the room because we arrived back after a long tiring afternoon to find a half bottle of champagne on ice, some petit fours and a lovely card from the hotel staff. Plenty of hotels are comfortable and well placed but the staff here make the Francis Hotel something really special. We can't wait to come back - thank you everyone for making us feel so welcome.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear clarity2016 We are delighted that we were able to make your celebratory stay in Bath an enjoyable one and thank you for sending in your feedback. We look forward to welcoming you back on your next trip to Bath. Kind regards Mads Nielsen

MrH186390 2016/08/10
« Very enjoyable stay »

Attentive, courteous staff - would definitely stay again. The rooms were clean and well furnished and the location is perfect for going out. When we checked in, there was a small delay but we were offered complimentary coffee/tea and extended parking.

FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear MrH186390 We do appreciate you taking the time to send in such positive feedback following your stay with us; it is appreciated by all. I hope we get the opportunity to welcome you back very soon. Kind regards Mads Nielsen

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