Hotel addressAt the Foot of Box Hill
RH5 6BX DORKING
How to reach the hotelGPS :N 51° 15' 14.93'' W 0° 19' 18.63''
Contact the hotel
- Tel. (+44)02076600684
- Fax. (+44)01306880386
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Mercure Box Hill Burford Bridge Hotel - hotel reviews in Dorking
Hotel code: 6635
Accorhotels.com customer reviews in partnership with TripAdvisor
28th August 2013, mistyrabbit1, Castlebar, Ireland
My husband and I stayed for a wedding at this hotel. It is in a lovely location and has a pleasant atmosphere. Our room was comfortable and attractive. The breakfast selection was very good and the meal at the wedding was top class. The hotel had, however, some issues with service. I requested porridge and after some time a waitress came and asked "porridge?" I said yes. She proceeded to place a bacon bap in front of me. I had to explain that it wasn't porridge. Also, the bar staff at the wedding were very slow. When multiple drinks were ordered, they proceeded to fill out the order one drink at a time rather than put the glasses under the taps and fill them together. They had no change in the till and seemed generally disorganised. One staff member behind the bar refused to pass the cordial because she wasn't allowed to serve.All in all, a lovely hotel but some training is in order!View management response »
Management responseDear Guest Thank you very much for your feedback with regards to your recent stay here at the Burford Bridge Hotel . I was pleased that in general you enjoyed your stay and will look into the service concerns that you encountered during your time with us to ensure that are rectified for the future .
"Pretty location. Met my expectations."
30th April 2012, Aventura53, Leeds, United Kingdom
Travelled by train to Boxhill & Westhumble station and walked to hotel (10 mins max). Excellent meal in the restaurant, though quite limited choice. Woken in morning by overflowing gutter in heavy rain outside bedroom, though this did not disrupt my stay and the staff were anxious to attend to it.View management response »
Management responseThank you for posting your thoughts on here, we value your feedback.We look forward to welcoming you back in the not too distant future.Kind regards,Tony Tijhuis, General Manager
5th April 2012, Bangor, United Kingdom
16 members of my family and friends stayed in 8 rooms. We we all very pleased with the rooms, standard of service, food and friendliness of staff. We were attending a wedding at a church 1 mile away. We travelled to the hotel by car and train; the local stations are very convenient. I would not hesitate to stay at the hotel again.View management response »
Management responseThank you for your kind comments and compliments. I am delighted that you enjoyed your stay at the Mercure Box Hill Burford Bridge Hotel and look forward to welcoming you back soon.Kind regards,Tony Tijhuis
15th March 2012, Dorking, United Kingdom
The service by the staff was excellent. The beds were very uncomfortable and the sofa bed for my daughter was hard and uneven with exposed metal edges. The pillows of the main bed were too thin which made a comfortable sleep uneasy. Dinner was very good but children from the wedding party should not have been allowed to run shouting through the restaurant.View management response »
Management responseThank you for your review. I am glad to see that you enjoyed our service & cleanliness. Sorry to hear that you didn't rate the quality of our beds. Feel free to call me if you wish to discuss this further.Kind regards,Tony Tijhuis, General Manager
"In the shadow of Box Hill"
6th April 2011, Ozlovers, Surrey, England
Nestled at the bottom of Surrey's Box Hill, this hotel provided a good experience. My wife and I were scheduled to attend a function in Leatherhead on the evening of our wedding anniversary so decided to have dinner and spend the night at The Burford Bridge Hotel. I had reserved a suite but we were allocated the Bridal Suite - appropriate! (I had not told them). Before our function, we had a cream tea in the bar area and the food was fresh.When we returned from our function and sat down for dinner, we were rewarded with attentive but unhurried service and the food was excellent. We returned to our four-poster bed for a very restful nights sleep.In the morning we were able to look out on a beautifully tended garden that is overlooked by Box Hill, a really tranquil situation, yet the fast A24 road runs close by the front of the hotel.The breakfast experience was as enjoyable as the dinner and the check out as efficient as the check in. The only mark against the hotel was that one of the bedside lamps was not working and one of the light bulbs needed replacing in the bathroom.I will recommend this hotel to anyoneView management response »
Management responseThank you for your kind comments and compliments. I am delighted that you enjoyed your stay at the Mercure Burford Bridge Hotel in Dorking and look forward to welcoming you back again soon. Kind regards,Tony Tijhuis, Hotel Manager
"Excellent wedding venue"
11th February 2011, London
I went to friend's wedding in the adjoining Tithe Barn and the facilities were excellent (might not have been so enjoyable if you weren't one of the wedding party though!).View management response »
Management responseThank you very much for your feedback on tripadvisor. We are pleased to see that you enjoyed our hospitality and your stay. I have passed your comments to our team, which has certainly been an encouragement for them. We look forward to getting the opportunity of welcoming you back soon. Yours sincerely,Tony Tijhuis
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