Hotel addressHospital Road
BL7 9PZ BOLTON
How to reach the hotelGPS :N 53° 37' 18.01'' W 2° 25' 16.06''
Contact the hotel
- Tel. (+44)1204/203800
- Fax. (+44)1204/304122
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Mercure Bolton Last Drop Village Hotel and Spa - hotel reviews in Bolton
Hotel code: 6634
Accorhotels.com customer reviews in partnership with TripAdvisor
"Lack of Christmas ambiance."
7th January 2013, julie11896, Manchester, United Kingdom
Had a lovely spa package on xmas eve, spa experience and food was lovely, service a bit slow and haphazard at the evening dinner dance especially the bar staff and the large venue felt a little impersonal and lacked any real Christmas character. The only other real disappointment was that the dining room in the main hotel where we had breakfast and would have had Christmas lunch didn't have any xmas decorations or dressing at all, and this has definitely discouraged us from returning next year and staying over the xmas period.View management response »
Management responseDear Guest, thank you for your comments and we will take on board your suggestions when we come to decorate next year. Feedback is always invaluable to us and we do use it to better our hotel and services. I do hope that we see you again in the future, and should we be of further assistance to you please do not hesitate to contact us directly. Kind Regards, Sarah.
"A good place to stay in Bolton"
17th December 2012, Martinsphere, Bolton, United Kingdom
This hotel looks nice from the outside, has friendly and personable staff and good sized rooms I have no problem in recommending it as one of the best hotels to stay in when visiting Bolton particularly if your room is in the main building, however, if you stay in the rear building the rooms smell mouldy and in winter are very cold. The rooms and corridors in the rear building are heated by electric radiators, which would explain the reason for them being cold until a guest switches the radiator on and goes to the bar area (warm) until the room gets up to temperature (this at least provides the hotel with additional income to offset their electricity bill). Switching on the radiators does not get rid of the musty smell though. This hotel could save itself lots of money, get rid of the mouldy smell and improve comfort for its guests if it installed energy efficient systems. The hotel is not very green minded and the customer suffers for it. Some parts of the hotel are looking a bit tired. The hotel is a bit out of the way and you will need a car to get to any external restaurants or to the townView management response »
Management responseDear Guest, thank you for your positive and constructive feedback regarding your stay with us. I will be passing on your comments to the Maintenance Team and we are looking to continue with the refreshing and improvement of our rooms in the new year. We have had some recent essential maintenance repairs completed on some of our roof of recent but I am sorry if this has indirectly impacted on your stay. I will make sure Housekeeping are aware and we will endevour to rectify the issues you have raised. Thank you once again and we look forward to seeing you again in the future. Kind regards, Sarah.
"Last Drop Village Hotel"
29th November 2012
Service friendly and obliging Rooms very tired and grubby and in much need of a facelift.Spa facilities goodFood and restaurant service goodWouldn't return as better spa facilities elsewhere.Accommodation was inferior and let the hotel downView management response »
Management responseDear Guest, thank you for your comments regarding your stay at our hotel. We do have some bedrooms earmarked for painting and replacing of soft furnishings in the new year by our Maintenance Team. I hope that you will come and stay with us again in the future, and should you have a preference of room please feel free to contact our Front office Team and they will endeavour to meet your request. Kind Regards, Sarah.
8th November 2012, frequent t, London
We stayed at Last Drop Village as part of a wedding party for 3 nights. Whilst the setting is lovely, as was the wedding ( many thanks to Jason who was superb whilst representing the hotel staff), many of the other staff members could benefit from customer service training. Check in was incredibly slow (despite our calling in advance to warn we would not be able to check in until late on Friday night) and none of the rooms were near each other. Furthermore, there was no effort made to help us find our rooms (the entire place is like a maze) until we returned to reception to state that the vague directions we had been given meant we could not locate our rooms in the dark. We were given a map initially before a staff member showed us to our rooms as we struggled with our bags. The heating did not work in our room on the first night, or the bridal suite (despite several calls to reception, we were informed there was nothing that the night staff could do, without them even coming over). The restaurant ran out of staple food and we ordered pizza and brought in take aways on Saturday night. Frustratingly, the hotel found that they did not have a single credit/debit card terminal that worked on the night of the wedding- the cash bar was literally cash only, but with no prior warning and no cash withdrawal facilities, many wedding guests found they were unable to purchase drinks once they ran out of small cash reserves. Concessions were made in the form of being able to put drinks on room tabs, but this required registering room key cards with reception (across icy, ungritted car parks in the evening), but when those guests who were not staying enquired as to any arrangements for them, they were met with shrugs. Overall a beautiful wedding, marred by poor staff service.View management response »
Management responseDear Guest, thank you for taking the time to review our hotel. Jason is thrilled you enjoyed the wedding and thanks you for the recognition, it really does mean a lot. I was sorry to read about your check in experience, we do try to keep wedding guests together but it does depend upon the room types requested. Our Night Manager, having checked our systems, realised that he would not be able to assist with the heating in the rooms and did not want to cause disruption during the night by coming up to your rooms, our apologies if this was not conveyed. As I understand, Jason and the team were able to rectify this in the morning. Following an exceptionally busy evening, we had unfortunately sold out of some of our dishes; I will of course be sharing your comments with the Restaurant and Kitchen brigades. I am sorry for any inconvenience caused by the phone line that disrupted all of our PDQ machines, it was very frustrating especially as we could not do anything at the Hotel to fix it. We were very grateful to see the engineer on the monday. Thank you for taking the time to review us, and we do hope to see you again at the Hotel in the future.Kind regards, Sarah.
"Sophisticated Hen do"
19th July 2012, DotQ, Liverpool, United Kingdom
As my daughter and I had stayed at the Last Drop previously, she wanted to have her Hen do there as she wanted a fun weekend and a nice meal out without any fuss or tackiness! We took advantage of the offer for 2 people sharing a room to have DB&B plus a treatment in the spa for £158 per room. Eight of us stayed and had a totally relaxing stay. The food at dinner was excellent as was the service, that was attentive but not intrusive. We plan to go back with our partners and as a group. The only downside was that I had booked 4 twin rooms and we ended up with 1 twin and 3 doubles but very one just ended up a little closer by the end of the weekend :)View management response »
Management responseDear DotQThank you for your kind comments regarding your stay.I am really pleased that you had a great time. The facilities are relaxing and if you really felt energetic you could always go out for a brisk walk in the country, right on the door step.I will discuss the room allocation with the reservation team but very glad that it did not deter from your enjoyment, if a little closer.Best regardsMark
"Wonderful hidden hotel that looks like a old hamlet"
3rd July 2012, Frankfurt /Main
Great place with great facilities. I regret the reception didn't tell me about the hamlet of which the hotel is part. A nice tea chop and quaint souvernir/toy store, coble-toned little streets. This was simply lovely!
"The worst bathroom I've ever had the misfortune to use!"
20th June 2012, herdysheep, Kendal, United Kingdom
Stayed at The Last Drop Village and couldn't wait to leave. The bathroom was absolutely diabolical and hadn't been upgraded for many years. Water pressure so low and shower so old it hardly worked. Bits of regrouting to cover up cracks had never been finished properly and wooden bath side peeling and coming apart. Window frames rotting and paint peeling. A thoroughly unenjoyable stay. Asked to be moved but only the room next door available in the same condition!
16th February 2012, Manchester, United Kingdom
We arrived at 5 pm on Saturday the 11th, we decided to go for a swim and sauna, this seemed quite pleasant, until we found the spa water to be very cold, we arrived back at our room, to notice the remote control was not working, we then tried to ring for reception, but after 30 mins of being cut off, we used our own phone to ring on the booking line, we eventually got hold of the reception to told the reception was very busy, we then tried to run the hot water for a bath to find they was no hot water, we again rprted this to the reception, to be told that many others had been occuring the same problem , we were offered to move after 15 minutes to another room, but we had already unpacked and was staying next door to our son and his girlfriend, we all had to go out smelling of the sauna and swimming baths, we all caught a chill, and was ill on return back to Rochdale, this was meant to be a romantic weekend for the family with Valentines, but turned into a complete nightmare, we would never go back to a mecure hotel again.View management response »
Management responseI am so sorry to read of your experience, if you would like to contact me I would like to try and restore your faith in the Mercure Last Drop Village.
"Great Value Spa Hotel"
18th January 2012, Chatham, United Kingdom
Nice location, Comfortable Room, Friendly Staff, Pool and Fitness Centre included in room rate. Did not use bar or restaurant but the room and facilities were excellent value for money at the current discounted rate.View management response »
Management responseThank you for your review. Your feedback will be past on to the team and we hope you will return again soon.
"What a missed opportunity"
14th August 2011, debbieinlondon096, London, United Kingdom
This hotel is badly in need of a refurb and difficult to understand why it meets Mercure crieria. Whilst i fund the accomodation ok, the greasy food smell was a little unpleasant as i walked past the main builidngs.Enjoyed the time in the spa but found the infinity pool location a little odd - overlooking the car park!Recommended for location - it's a nice part of Bolton and close to my relatives who live in Bolton
4th August 2011, North Wales
What helps to make a great hotel in my opinion are the staff at hotels! All good and well getting a really cheap hotel if a) its quality is bad or b) the staff! In this instnace, the staff were great. Very helpful, and and mdae no fuss out of the issue we had, and sorted it straight away. In some hotels, when there is a problem, staff often act like the hotel BELONGS to them. WHY? Why do they do that? Why do they act with that non caring, bolshy attitude! The staff here were lovely and very helpful. Hotel was great to.