Hotel address17 - 19 Horse Fair
OX16 0AN BANBURY
How to reach the hotel
Contact the hotel
- Tel. (+44)2477/092803
- Fax. (+44)1295/271736
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Accorhotels.com customer reviews in partnership with TripAdvisor
"'Tired' looking hotel"
2nd September 2013, TheMobile, Sheffield, United Kingdom
Was travelling on business alone. Hotel generally looking very old and tired and desperate need of refurbishment. As a result, this made it very expensive for what was on offer. Reception staff fine. Did not take dinner but at breakfast it was as through the waiter did not wish to speak to me as I was alone. He made a fuss over everyone who was in two or more but not single people. Not sure why. Overall a very disappointing stay.View management response »
Management responseDear Guest,Thank for your review and I am very sorry to read about the lack of staff interaction with yourself at breakfast, I will certainly discuss this with the Food and Beverage Manager. We had a large number of bedrooms refurbished recently and am hoping to continue this programme in order to improve the overall condition of the hotel.Once again many thanks and apologies for your dissapointment.Kind RegardsMichael WilliamsGeneral Manager
"One night stay"
30th August 2013, KevB123, Leicester, United Kingdom
When we booked and confirmed our reservation on the telephone, we were told we had the 'old' part of the hotel with beamed cealings and character flooring. Upon arrival this unfortunately was not the case as we had a modern decor room and though we were given the option to move to the 'new' part of the hotel (honeymoon suite), we chose not to as there was no charactor at all in that part of the hotel. The room was clean and comfortable but not what we thought we had paid for.View management response »
Management responseDear GuestThank you for taking the time to review your stay with us and I am terribly sorry that you did not get a room in the older part of the hotel as you thought, I am pleased to read through that your room was clean and comfortable. Should you choose to stay with us again please do not hesitate to contact myself or Front Office Manager and we will ensure you have a more charachterful room in the older part of the hotel.Once again many thanks and I hope to have the pleasure of welcoming you again.Kind RegardsMichael WilliamsGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.