Hotel addressThe Promenade
GL50 1NN CHELTENHAM
How to reach the hotelGPS :N 51° 53' 47.17'' W 2° 4' 47.50''
Contact the hotel
- Tel. (+44)1242307800
- Fax. (+44)1242262538
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Mercure Cheltenham Queens Hotel rebrands to MGallery in Sept - hotel reviews in Cheltenham
Hotel code: 6632
Accorhotels.com customer reviews in partnership with TripAdvisor
"Nice hotel, excellent location"
29th August 2013, Amy282885, Wolverhampton, United Kingdom
A nice hotel in the heart of Cheltenham, some parts of the hotel are in need of a refurbishment and one of our rooms was rather small. Good breakfast and value for money. Car park is also rather pricey at £10 per car if you are a resident.View management response »
Management responseDear Guest,Thank you for taking the time to write a review about your recent visit to the Mercure Queens Hotel in Cheltenham. I am pleased to say the hotel is due for refurbishment including public areas and bedrooms and I expect the programme date to commence in 2014/15.Kind RegardsPeter Watt
"£10 to park!"
28th August 2013, Ljp1961a, Southampton, United Kingdom
Hotel fine but becoming a little shabby around the edges. Comfortable and clean. Excellent location at the top of the Prom, close to cafes and shops and restaurants in easy walking distance. Unpleasant surprise to be charged to park ..did I miss this in the small print?View management response »
Management responseDear GuestThank you for taking the time to write a review. I am pleased to say the hotel is due for refurbishment including public areas and bedrooms and I expect the programme date to commence in 2014/15.I am sorry you were surprised by the car park charge, it is dispalyed on the entrance to the car park and on our website. A number of hotels in town centre locations have introduced car park charges. I am keenly aware that it is an additional expense for our guests, however, given the availability and alternatives I do feel that our charge is fair value.Kind RegardsPeter Watt
"Are you a gymnast or contortionist?"
19th July 2013, HamlynTenerife, Tenerife
The room safe was at floor level in a cupboard - how weird is this?Coffee served at breakfast was undrinkable - pseudo caffetieres were used but the coffee was made in huge containers and decanted to make it seem "freshly brewed".Buffet breakfast eggs were "bounceable" i.e. like rubber and bacon had been thereforever.Charging for residents overnight parking is just another way to increase the hotel profits .View management response »
Management responseDear Guest,The standard of breakfast you received is not indicative of our usual high performance and I apologise that on this occasion we have let you, as well as ourselves down.Please rest assured that your comments will be taken seriously and the issues raised investigated thoroughly.Kind RegardsPeter Watt
"A Grand Hotel"
8th July 2013, MargDesG, Perth, Australia
A hotel in the grand old style. Although some renovating is probably in order the hotel has the usual amenities (including car parking). The Queens is well located and represents very good value for money. Our executive room was large and comfortable. It was our second stay at the hotel (the first as a Mecure) and we found it little changed. Overall highly recommended.View management response »
Management responseDear Guest,Thank you very much for your review. I am delighted that you enjoyed your visit at the Mercure Queens Hotel in Cheltenham. I look forward to welcoming you back soon. I am pleased to say the hotel is due for refurbishment including public areas and bedrooms and I expect the programme date to commence soon.Kind regards, Peter Watt
2nd July 2013, Granville146, Stoke-on-Trent, United Kingdom
The queens hotel is a great place to stay to enjoy the delights of the surrounding city with all of the city centre amenities within easy walking distance. The hotel is well equipped and very comfortable and a good place to relax after a hard day of shopping and coffee drinking.View management response »
Management responseDear Guest,Thank you very much for your review. I am delighted that you enjoyed your visit at Mercure Queens Hotel in Cheltenham. I look forward to welcoming you back soon. Kind regards, Peter Watt
"The Helpful Staff Make this Hotel Worthwhile"
27th June 2013, marlowstevens, Gold Coast
When you see the photograph that advertises The Queens Hotel you may think of grandeur, but the actual Hotel is just a very old hotel that is very well run. The difference are the staff. They are knowledgeable, very pleasant and helpful and they made my visit very pleasurable.The Hotel is centrally located almost within the CBD, and if you are travelling by car, is handy to some great excursions through the Cotswolds. Breakfast is great value and offers a combination of buffet and a la carte. The only complaint is the Hotel is used for functions such as weddings and in my case there was a wedding with inebriated guests screaming and shouting from ground level which was not condusive to a good night's sleep and nor were the pillows on the bed, which were made of hardy stuff and certainly no feathers. Having said that, if you want a value for money olde worlde hotel, choose the Mercure Cheltenham Queens.View management response »
Management responseDear Guest,Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Mercure Queens Hotel in CheltenhamI will pass on your kind words to my team who I know will be delighted to hear that their efforts are appreciated.I do hope we will have the pleasure of welcoming you back in the near future.Kind regards, Peter Watt
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.