Hotel addressThe Promenade
GL50 1NN CHELTENHAM
How to reach the hotel
Contact the hotel
- Tel. (+44)1242307800
- Fax. (+44)1242262538
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Mercure Cheltenham Queens Hotel rebrands to MGallery in Sept - hotel reviews in Cheltenham
Hotel code: 6632
Accorhotels.com customer reviews in partnership with TripAdvisor
"Nice hotel, excellent location"
29th August 2013, Amy282885, Wolverhampton, United Kingdom
A nice hotel in the heart of Cheltenham, some parts of the hotel are in need of a refurbishment and one of our rooms was rather small. Good breakfast and value for money. Car park is also rather pricey at £10 per car if you are a resident.View management response »
Management responseDear Guest,Thank you for taking the time to write a review about your recent visit to the Mercure Queens Hotel in Cheltenham. I am pleased to say the hotel is due for refurbishment including public areas and bedrooms and I expect the programme date to commence in 2014/15.Kind RegardsPeter Watt
"£10 to park!"
28th August 2013, Ljp1961a, Southampton, United Kingdom
Hotel fine but becoming a little shabby around the edges. Comfortable and clean. Excellent location at the top of the Prom, close to cafes and shops and restaurants in easy walking distance. Unpleasant surprise to be charged to park ..did I miss this in the small print?View management response »
Management responseDear GuestThank you for taking the time to write a review. I am pleased to say the hotel is due for refurbishment including public areas and bedrooms and I expect the programme date to commence in 2014/15.I am sorry you were surprised by the car park charge, it is dispalyed on the entrance to the car park and on our website. A number of hotels in town centre locations have introduced car park charges. I am keenly aware that it is an additional expense for our guests, however, given the availability and alternatives I do feel that our charge is fair value.Kind RegardsPeter Watt
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.