Mercure Manchester Norton Grange Hotel and Spa

"Nearly usual standard"

11th May 2012, jennifer211_12, holmrook

everything good but Sunday buffet breakfast was not up to the usual standard we have come to expect at the Norton Grange.

Management responseDear guestThank you for taking the time to write a review your comments are really appreciated. I am sorry that you did not enjoy our breakfast on the Sunday morning, breakfast is really important to us and not to exceed our guest’s expectations is just not acceptable.Please accept my apologies.Kind regardsDamon YoxallGeneral Manager
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"great hotel for our needs"

4th May 2012, peter_lecornu, Canberra, Australia

great hotel in a location that suited our needs for visiting family. only a 20 minute train ride into manchester city centre.

Management responseDear PeterThank you for your positive review; hope to see you again whilst visiting friends in the area.Kind regardsDamon YoxallGeneral Manager
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"Greenery"

19th March 2012, Istanbul

It is not so near neither to the Manchester City nor the airport. However, easy access is available when you have your own car. Walking in the green garden with a wide green scenery gives you relaxation after swimming in the spa-pool. When the breakfast is in question, do not expect too much to chose if you are not familiar with the English breakfast. If you find only cornflakes and tea then it becomes the most expensive breakfast you will ever have. Rooms are comfortable and the lounge bar is nice to have some drinks and snacks with a friendly relaxing ambience.

Management responseDear GuestThank you for your review I am glad you enjoyed your recent stay and the wonderful scenery we have from the hotel.It’s always nice to relax in the bar after a hard day, glad you had chance to do so.Kind regardsDamon YoxallGeneral Manager
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"Relaxing spa weekend."

14th March 2012, Widnes, United Kingdom

My sister and I booked a spa day through Frugaloo at the Mecure Norton Grange Hotel and decided to book ourselves into the hotel for the night to make the stay into a weekend break.Upon arrival we went straight to the spa and were greeted by a very friendly member of staff who signed us in. We could not have asked for a more helpful lady as she took us through to the changing rooms with our towels and robes and talked us through everything.We relaxed around the pool and took full advantage of the facilities then at 2 o clock went up to have our treatments. We sat in the waiting room and helped ourselves to the tea and coffee which was provided and waited to be called for our treatments. I can definitley recommend the back, neck and shoulder massage which was very relaxing. We then went to the main hotel for afternoon tea which was delicious and the portions were very large.Next for check in which was quick, easy and painless and the gentleman was very friendly and helpful.The room was lovely my only criticism would be that it got very warm at night and the pillows were a bit hard but for the price we paid we can not really complain.All in all we had a wonderful weekend and would definitley recommend this hotel.

Management responseDear GuestThank you for your review I am glad you enjoyed our relaxing Spa and pool, I will make sure your thoughts are passed onto our staff. Our new afternoon tea is proving a hit with the guests especially the miniature cakes, yummy!I hope we can be of service to you again.Kind regardsDamon YoxallGeneral Manager
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"worst night in years"

26th January 2012, glasgow

I arrived at the hotel around 5.30pm, tired after travelling early and then working. I found the heater in my room to be not working. It is January and so quite cold. I reported it, after 15mins someone came and agreed, He offered to bring a portable heater, I asked about another room, he said they were full. At reception the next morning they said they were not full! After 2 hours the new heater had still not arrived. Cold and tired I went for food and reported it again to reception. When I returned to my room 1 hour later I found a very small portable fan on the desk as my replacement heater. He had switched it on, but left it at the cold setting, so the room was now even colder than before. The fan gave out a minimum of heat, and was too noisy to sleep with it on. As a result I had a very poor sleep due to the cold in the room.

Management responseDear guest I am sorry to hear that you had encountered problems with the heating in your room. As mentioned in my previous reply to you when you left the same review on our customer service management system OlaKala you should not have to endure a cold night and I apologise for this happening.If you would like to discuss the matter further please do not hesitate in contacting me.Yours sincerelyDamon YoxallGeneral Manager
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"mercure/Rochdale/ M anchester"

15th June 2011, Southend-on-Sea, United Kingdom

Soundproofing between rooms 101 and 102 was non-existent. -due to a locked adjoining door. Avoid at all cost if you want a peaceful night! Room service (to other) rooms was by wheeled noisy trolley. Not up to normal Mercure standards. Good points; nicely situated, well maintained grounds , plenty of parking.

"Not usual Mercure standard"

8th June 2011, Douglas

This appears to be more of a wedding venue than hotel you would cose to stay at - great position overlooking valley, but room at back dark and dull. Trees and vegitation galore, electric saver bulbs in room give little light, and several bulbs blown. There was a door constantly open in corridor to staff smoking area, and general dumping ground.Bathroom was clean and modern - quite smart - shower gel etc was not replaced during stay and had to ask for extra each morning.Did not have dinner, but came back at 11.15 and bar shut - don;t stay here if you are up for a bedtime drink. Bar itself looked nice, and had curry and pint offer on and huge screens for the football. Breakfast was the low point - served 7.30 to 10, went down at 7.45 and deserted. Helped self to cereal and juice, after about 5 mins a girl came in with (frozen) butter, did confirm yes breakfast did start at 7.30 - no apology for nothing there. another 10 mins some flasks of coffee and tea were put on a table to help yourself, and toast arrived - thankfully hot enough to defrost butter. Hot food was put out a little later - eggs would be another 10 mins as pan not on. All the staff looked hung over and were fairly rude.Next morning went down a little later - everything out this time - but hit and miss what was there - no salt/pepper, butter, teaspoons, milk.... What was there was OK - staff very disorganised and after 10 mins 2 staff spent ages checking what room everyone was in and made big fuss of whether you'd paid for breakfast.I usually like Mercures - this one is not usual standard - I think they need to more in some of their London staff and give the place a shake up - might be OK then.

"Disappointed"

24th May 2011, sd5aj, Letchworth, United Kingdom

When you consider that you are charged more than £120 b&b, this hotel offers poor value for money.It's not the facilities - the kit in the room and the gym are top notch.It's the service and the thoughtfulness.The room - avoid room 109. It's been adapted for the disabled, which is fine, but looks out onto a brick wall some 2ft from the window.Breakfast - coffee offered, but not delivered. Waitresses wandering around with guests' plates and asking "is this for you?" - poor. No bowls and no orange juice 0800-0830 - peak breakfast period - no excuses - very poor. The piece de resistance - chicken (thankfully cooked) in the fruit salad, how on earth did that happen? Very, very worrying.During my second evening I took the duty manager to one side and quietly complained. I got a weak apology, but no more. Not good customer service when one considers the price tag.I stay at this hotel once or twice a year and standards are definetely slipping. I shan't be going back I'm afraid.

Management responseApologies that on this occasion you were disappointed with your stay at The Mercure Manchester Norton Grange Hotel and Spa. I will look into this matter, but in the meantime , feel free to contact me on 01706630788 to discuss this futher. Kind regardsDonald StewartGeneral Manager
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"Not so clean"

16th May 2011, oxford

To be honest our room carpet was not good.But most of all the spar pool, the one that is open to the outside needs a really good clean.The lift has a knocking noise, which wakes me upOn the good side, the chap who fixed our TV was very polite.Wendy

Management responseMany thanks for taking the time to comment. We appreciate all feedback.I will look into this matter personally.Kind RegardsDonald StewartGeneral Manager
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"Rochdale is a dump. Thank goodness for Norton Grange"

16th February 2011, Brechin

Bill Bryson deplores the litter in British railway stations and I deplore the litter by and on British Canals. The Norton Grange Hotel was an oasis of peace and cleanliness in a sea of rubbish. I am sad.

"good hotel"

15th February 2011, london

Good hotel, convenient for Manchester and surrounding area. Out of town, quiet location, good facilities like pool,sauna and steam room. Prices are reasonable especially if you can take advantage of special offers etc.

"Lovely stay"

8th February 2011, Llandudno Junction

Very helpful staff. Lovely restaurant and great food. Staying again at the end of the month. Would recommend for business or leisure.

Management responseThankyou for your review. I am pleased that our services were to your satisfaction and we look forward to welcoming you back at the end of the month.Kind Regards,Ivan Lynch.Multi Site ManagerMercure Dunkenhalgh Hotel & SpaMercure Norton Grange Hotel & Spa
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"nice = place"

11th December 2010, bristol

nice place - staff were friendly, room was okay - I used the gym and pool which is why i chose this hotel - the rate was good as well, yeah would stay again...